Eyebuydirect has a rating of 4.16 stars from 9,289 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, new glasses, and great price. Eyebuydirect ranks 2nd among Sunglasses sites.
Find my GlassesUSA review. This experience was entirely different. I received my order yesterday. 8 days after my order was placed. The frames were not what I expected. I called eyebuydirect.com and requested a return per their policy. No challenge what so ever! The simple fact that I had a human answer and an immediate resolution made all the difference. By the time I hung-up, I had a prepaid, emailed shipping label without any corporate straight-arm nonsense runaround like my terrible GlassesUSA's experience.
Using the percent off coupons was a frustrating process. It would be better if it was straightforward discounts instead of the various random rewards. You should also offer free shipping. I liked eye buy direct to begin with because of some of those features, but it seemed like things changed or maybe you stopped offering the same kind of deals as when I first started ordering from you.
Terrible eye glass distributor, took them a month to send me my prescription glasses, there website will give you a false date of delivery, you will have to call them 5 times before they tell you, the glasses you were told would only take 2-days, is now going to take 2-3 weeks before they are even mailed to you. This is a terrible company. Just go through your local optometrist for your prescription glasses. This website is a scam.
Sadly, this is my second attempt at ordering glasses online and again, they do not fit and the pupillary distance is not right. I really love the frames though, so I will try one more time to get frames that fit properly and lenses that are correct. I think it's my measurements that are the problem as I am new to this. Also, the price is significantly less than I'd pay in a store, even with my insurance.
My first customer service experience was great. I will contact Customer Service again to hopefully get a proper fit.
I live the selecting of frames, the price, and the quick turn around time.
The majority of this experience was amazing, cost effective, and there are SO many cute frames to pick from. The only reason I gave four stars is because I have a very different prescription in each eye and they placed my order on hold and never notified me. I actually noticed 2-3 days later and contacted them. Other than that everything was fantastic. Once they verified my prescription it was smooth sailing. AND I paid less for them than I usually do when I use my insurance! Highly recommended.
Loved the glasses and the price was right.
Because they’re trendy and affordable.
In general, I'm happy with EyeBuyDirect, but I often find that they either don't have the style I want (round light tortoise shell) or if they do, they don't have my size (medium). The St. Michele (my fourth pair) is OK, but I'm ready for a change. I must be hopelessly out-of-date since I'm not ready for the brightly colored glasses yet. I would still recommend that a friend try EBD just in case they have what she wants.
Convenience, price, reliability.
Shout out to Eyebuydirect! I purchased a pair of glasses at the end of October. I loved everything about them - style, quality, prescription, price. A few days ago, I tripped and face-planted on a stone step. In addition to breaking my nose, I broke my glasses. I contacted Eyebuydirect, explained what happened, and wanted to see if I might get a discount or something on a replacement pair. Instead of a discount, they are sending me a replacement pair FOR FREE (minus shipping). If that's not the best customer service, I don't know what is. Their kindness has made this awful situation a bit more bearable.
Find my GlassesUSA review. This experience was entirely different. I received my order yesterday. 8 days after my order was placed. The frames were not what I expected. I called eyebuydirect.com and requested a return per their policy. No challenge what so ever! The simple fact that I had a human answer and an immediate resolution made all the difference. By the time I hung-up, I had a prepaid, emailed shipping label without any corporate straight-arm nonsense runaround like my terrible GlassesUSA's experience.
Products used:
Glasses returned. Have not yet found a replacement
It can feel a little intimidating to buy prescription frames online. But the hardest part (which really isn't that hard) is just carefully putting in your prescription information. Everything else is super easy and convenient. I love reading the reviews and photos to help me decide on the right frames for me! I bought a pair of shades and definitely will be taking advantage of their sales and promos.
My sister uses EyeBuyDirect regularly and recommended it to me.
I'm used to going and trying on numerous frames. Getting to see them on, feel their weight, durability, etc. this was a leap of faith. I bought 2 pair of glasses, one pair I really like and one pair For back up. I miss having someone helping with the fit but I've been at this for years so I made it work. Overall, I'm very happy with my purchase.
Referral from a friend.
Covid. When I buy glasses in-store because of my prescription I pay a premium. I didn’t want to pay too dollar for glasses that I had to try on with a mask.
I paid extra for the 2 day shipping and got an email 3 days later saying there was a delay and overall it took over a week to receive my order but the 2 day shipping fee was not refunded. Also the carrier came by when no one was home without letting us know in advance someone needed to be there to meet them and they took the package to a different location we had to drive to to receive the package. No longer a fan of this service.
Lots of options and supposedly quick shipping times.
I don't need anything fancy with my prescription, so saving 80+% on glasses is really appealing. I've had to send a few pairs back that didn't work because of sizing, but they make it really easy to exchange for different frames. One thing that is annoying is that they will always push for different frames and not just refunding. But if you keep pushing for the refund they will eventually do that. I've recommended this site to all my family, they love their glasses as well.
Needed to do a return, made the process easy as long as you are just exchanging for a different pair. If you want a regular refund you have to push a little harder but they will do it.
Prices, ease of use, quality overall
I was able to find a new second pair of glasses and purchase them with my FSA card easily enough. I received notice on June 3rd they had shipped and then just received them June 17th and only after I contacted to complain. Just be a little more transparent with the customer when you, obviously, screwed up somewhere. It goes along way in this society of lies we're living in.
Other than that, good work.
Things got handled, but, it felt like I wasn't being told what the hold-up was. Be honest with your customers. Trust me, it goes a long way. A lot further than deception I can promise you.
It's cheap and easy.
The quality of glasses is great (when done right), but the emailing sector of customer service was practically a nightmare. I was handed over to maybe 5-10 different representatives just to replace a defective frame (scratches all over the lenses), and all could not answer my questions or solve the problem. However, Shanna from Live Chat resolved the issue in less than 20 minutes. The reps in charge of emailing kept sending copy/pasted responses and didn't understand me no matter how much I explained the situation.
I have progressive and prism prescription which makes it hard, and expensive, to find quality glasses. I purchased my first pair from EyeBuyDirect and immediately saw their quality. Besides being super stylish, they were my exact prescription. Just be careful when sifting through frames because not all frames support all prescriptions types. I had my mind set on a few frames, only to find out my prescription didn't work in them. Tip: try searching by your prescription using the menu tab.
I explained that the site should state more clearly, when searching for prism, that not all frames can also support sunglasses along with prism and progressives. They were not very helpful. I had to figure out how to navigate the site myself. Luckily I work in tech, but considering how frustrated I was, I was shocked at the lack of support I got. I had spent probably 3 hours narrowing down my purchase only to find out it wouldn’t support my prescription.
Prism prescriptions
I ordered two pairs of glasses for my uncle who happens to have Alzheimer's. He goes through glasses every few months either to lose or by accidentally breaking them. Eye buy direct is so easy to reorder new ones for him in a blink. They keep his prescription on file and I usually can order and receive his glasses within the week. He's always so excited to see his new frames. Very Happy customer to say the least.
I had to call because once I placed my order, they requested a new prescription for my uncles glasses. So I called and explained the situation and asked if we could just use his previous prescription since it was only just a few months ago that I had ordered and they said no problem at all.
Convince first off. Super fast ship as ordering as well
Overall, amazing. However paying for such slow shipping is a little annoying in the online world where so much shipping is free, or cheaper. Also, they get you with the lenses. Good lenses quickly become over priced, or rather, to hard to get cheap.
However, the frames are exceptional quality for the price, customer service, returns, again amazing. I am impressed with how customizable, yet controllable they make it. It is a fun and good experience, like it should be.
Great, very helpful and honest.
Was recommended to try it by a friend at a service assignment I attend.
I got the Notting hill frames because they were so popular on Instagram and looked good with a variety of face shapes and sizes, so I felt confident they would look good on me, even without being able to try them on first. I just judged my size by comparing various Instagram models. They look great, and I'm so happy! They're better quality and less expensive than Warby Parker.
I chose eyebuydirect because I was frustrated with Warby Parker frames never looking good on me. I constantly ordered boxes of their frames to try on at home and never thought any of them were exactly what I wanted. Eyebuydirect helped me be less indecisive (bc you kind of just have to take a risk on something you’ve never tried on and stick with it) and was cheaper!
Instagram influencers who modeled the notting hill glasses increased my confidence that the glasses would look good on me
There are so many styles to choose from at Eye Buy Direct! I was able to buy during a fantastic sale and bought 2 pairs of glasses for less than I paid for just the lenses at my optometrist office! I received the glasses in about 1 1/2 weeks and the quality is just as good as the more expensive ones from my optometrist.
I did get the blue light blocking on one pair and I'm not too crazy about the pink tint that people can see in my glasses, but other than that I love both pairs!
Large selection and good prices
I wanted something stylish and different
Beware when you want to return something. Do the full refund, DO NOT do a replacement. If the replacement doesn't fit, or isn't what you wanted, you are stuck with it and get no refund from your first order or the replacement. Horrible customer service, this place is a scam.
Awesome! Although I'll have to wait until I'm back from college in just over a week to lay eyes on my new glasses, the overwhelmingly positive reviews have me brimming with anticipation. The inclusion of models showcasing the glasses in various displays is a thoughtful touch, providing a clear perspective on how they'll look and fit – a valuable addition to the already helpful reviews. The 'low nose bridge' selection particularly caught my attention, being someone with minimal nose cartilage; I'm accustomed to the constant struggle of glasses slipping down. Looking forward to the snug fit! Thanks for catering to diverse needs
Just got my new sun glasses, I have been wearing glasses for about 15 years now. I have never purchased prescribed sunglasses since they were too expensive and I knew I would have lost them anyway. My prescription number is pretty high (average of -6 on each eye) so I expected the glasses to either be uncomfortable or super thick. They are neither of those things and with shipping and everything I paid about $88!
My friend who wears glasses got prescribed sunglasses and recommended
I ordered glasses from Eyebuydirect. The frames broke under normal use. They replaced them, but then that pair broke. They replaced that pair and that one broke in the exact same place. My conclusion is that the glasses are of inferior quality. I do not recommend them.
Tip for consumers:
Do not buy glasses from this company
Products used:
glasses - broke three times
Prices listed are for frames only - lens prices are not included. Lenses are usually about $20, which I didn't know until I was checking out. Additionally, the "blue light" blocking lenses cause everything to have a slight yellow tint, which isn't incredibly noticeable but does bother me at times. I did find the frames easy to adjust and very nice looking. Overall, if you are looking for cheap glasses, this is a great place to start. If you want something that's going to last, look elsewhere.
Price, frame selection
Was harder than I expected but EBD had everything covered. Good explanations and online help. Will be easier next time. The glasses I got were very inexpensive and for some reason EBD gave me a second gratis. So thank You. The bifocal glasses look nice and work well. They are snug but may be a bit too snug. I'll keep them but will need to see what I did to make them took snug
Well some how I must have given them my old address which about 100 miles from where I live now. So when I found out about where the glasses were delivered I sent off a short not, I got a response and they sent me another pair. And just be be nice they sent me a second pair
Got the URL from brother in law
Was harder than I expected but EBD had everything covered. Good explanations and online help. Will be easier next time
Got the URL from brother in law
After my newborn essentially destroyed my $150 pair of Target glasses, and scratched the life out of their anti scratch lenses I decided I needed to find an alternate, cost effective, solution. I had a lot of friends recommend me to EyeBuyDirect and when the 2 for 1 sale happened, I couldn't say no. I definitely plan to buy perscription sunglasses and another pair of frames.
I will never buy my glasses any other way. Not only is it affordable, but the turn around time is quick. I've needed glasses pretty much my whole life and have always dreaded when the time came around to get new ones - not anymore. Now I am able to get more than one pair, and feel confident in my decisions. So grateful for EyeBuyDirect!
Pricing - deals you guys were running. Was able to use a promo deal - which I don't think I have ever been able to do buying glasses before.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.