I noticed I had the wrong address on file immediately after ordering- and updated it as well as sent an email notifying them of the error. Not only did they ship the item to the wrong address despite having been alerted of the error but the person handling the issue didn't seem to really care. If I eventually receive my order ($100+) I highly doubt I'll be purchasing from them again. As stated in another reply they can reroute a ups delivery but that doesn't seem to matter to the person handling my issue. Thanks :>
I ordered my goods from Extreme Restraints. I paid my carriage in advanced yet when my goods arrived in England, I received a form from my post office saying that I owe £13 in custom money. I have complained to the customer complaint department twice now to get this sorted as they should have paid the correct amount of money to customs in the first place but nothing. I will never order from this company again, neither will I recommend them to anyone.
The order was shipped to the wrong address because they had my previous one on file.I was told twice over the next 2 weeks that they couldn't res-ship until they got the package back but that I would have to pay for new shipping.
It is now over a month later still no merchandise and they still have my money (over $100) they "don't do refunds". There are plenty of other suppliers I would use them instead.
My order went through 4 times when I had only hit submit once. I literally emailed customer support right after (mind you this was about an hour ago) and they have already cancelled the 3 other orders that went through. That is the quickest I have ever had anything taken care of by the customer support for anything I have purchased online.
Seems like I'm in the minority, lol.
There were problems with the shipping, but it seems more to have been UPS than Extreme Restraints. It was a huge headache. Ended up having to pick it up at a nearby UPS location.
Nevertheless, I've ordered twice from this website, and I've got no complaints. Items are exactly as they appear in the pictures. Good quality -- you definitely get what you pay for.
Sending is extremely discreet. It comes in a simple brown box, taped (so you can tell if someone opened it), with just your name and the initials XRLLC.
4 stars, because I didn't receive an email when it was shipped, so I had to manually check on the website, but that's just being nitpicky.
Overall, excellent service!
I had recently made an order valued at $214.25 to ExtremeRestraints and was soon sent my order confirmation e-mail. All appeared correct, my full order was listed in the e-mail. A day or so later, I received my shipping confirmation e-mail with shipping code... Out of all the products I ordered, only two items were listed (which mind you, were the two cheapest items). Assuming this to just be an error, I waited for my packaged only to be disappointed to find that I had received only those two orders instead of my full order. Checking my statement, I found that they had taken the full order price out and had not refund anything. I sent them an e-mail with copies of the order confirmation and the shipping confirmation for comparison explaining exactly what happend.
The company responded and told me the order had been shipped and that it states it was left on my porch.
I wrote back and told them that I had explained that in my previous e-mail, that I had received a packaged, but the order was incomplete, and informed them of the items I was missing.
After several days, I received this e-mail
"Thank you for your email. We are only able to locate one order under your name. In your order EX********** which was placed on September 24, 2015, this order only contained items ST100 and AD699. Please advise if you have placed a second order containing the items you have listed below.
We look forward to your reply."
It appears that this site/company may be a scam and I'll have to dispute this order. I sent them one more e-mail clearly explaining the issue, and once again copies of the order confirmation and shipping confirmation....Highly disappointed because I had hoped the items would have been here before this weekend...
Tip for consumers: Don't use this siteAsk Fix about ExtremeRestraints
I bought an expensive leather hood from this company and the zip came off the first time in tried it on.
I contacted the company to ask how we could resolve the issue and was told there was nothing they could do as the 30 day returns policy had expired.
The hood cost me £119 ($176) including postage and is useless.
Don't buy the poor quality products from this site, especially as they have no regard for customer satisfaction or for providing fit for purpose products.
thanks for reading and have a nice day
I ordered my product two days ago and got it very quickly, using the snail mail shipping.
HOWEVER, I asked for email notification of its arrival, and i didnt get it. Instead I got a text from my father saying I got a package and "there's something hard inside". I was confuses for a few reasons, one being that it was not supposed to go to his house. His house was the billing address, my new residence was the shipping address. And also, how would he know its hard? i went to pick it up and it was in a padded envelope.
this sounds a bit $#*!y, but if you're going to accidentally send my sex toy to my father, AT LEAST, put it in a brown box as per the website said. I am satisfied with the product itself, but Im extremely annoyed about the whole shipping process. I work for a shipping company, it really isnt that hard.
They had not intentions of delivering I sent ut to my job they claim that I got a ups slip haha its been over 2 monrhe no refund what gives you the e right to not send and think you can get away with this I have full legal proof .scam they are stealing
Into week three after order being placed and not shipped I cancelled order and was told I can have an in store credit. I called and advised them that the credit was not acceptable since they failed to ship the order. One rep said she would approve a refund. (Haven't seen it yet) When confronted with the idea that a charge to my card without shipping the order was inappropriate, she said that my card was not actually charged, that just a hold was put on it. After checking with my bank I discovered that the card was charged the day after the order was placed. Problem 1 - failure to ship. Problem 2 - attempting to keep my money after failure to ship. Problem 3 - Lie about charges to my card. Problem 4 - Have yet to see the credit to my card.
Be ware of their cancellation policy! I tried to cancel an order by calling them directly about 20 minutes after the order was placed. I explained I had simply selected the wrong item, and my wife did not like what I had selected. I was told that the order could not be canceled, as it goes "directly to their wearhouse." I also confirmed this with their manager. Also, as other reviews note, their shipping costs are inflated.
their shipping policy is a SCAM. i'v bought plenty of items that other company ship to your door when you pay for shipping. these guys get ups to ship for an ADDITIONAL COST on top of their shipping cost. it a SCAM to boost prices of their items. their are better company's to shop for online selling the same products at better prices if you factor in the extra cost of shipping. DO NOT BUY from them unless you plan on paying extra for a item. their is no discount it's a FRAUDULENT SCAM.
I purchased a toy, but what I got was NOT what was advertised. It was advertised as 4" fully inflated, but it was 5" DEFLATED. It was terrifying and completely unusable except as a weapon to scare of intruders. When I contacted them about it, they offered me a 15% refund FOR THEIR MISTAKE. I was expected to take the financial loss for them! DO NOT BUY FROM THESE PEOPLE.
We placed an order for nearly $400. One of the pricier items was "discontinued," which they notified us of view email after they took our money. They don't issue refunds even when it's their fault the item isn't available. Instead they issue a store credit, which can only be redeemed over the phone. You can't use the store credit on the website. When you call to redeem your store credit, the representative clearly hates her job, hates you, and likely hates herself. Even in today's world of terrible customer service, this place takes the cake. Absolutely the worst. There are tons of other places to spend your hard earned money.
The rudest customer service staff I have ever encountered. It is amazing that the management of this site seems to be oblivious to a vital economic rule: customer likes equals return business.
Never again will I part with a single Dollar with this site!
DO NOT buy from this site - THEY WILL STEAL FROM YOU. I put in an order for about 35$, which was all I could afford at the time. I did not get a confirmation email from my order, but I did check very carefully and read the return information because money is tight for me right now. When I received my order, 3 items had been added to it (and charged to my credit card) to total well over $200. Again - $200 that I did not in any way authorize to be charged to my credit card. When I emailed several times and again when I called, I was told that there was "no way" this could have happened and I "must have" put the items in my cart (even though I had never put these items in my cart), and that they could not accept the items back (even though I had not opened or touched them and was ready to send them back immediately in their original wrapping) or refund my money. No one that I talked to was willing to listen to my story or even discuss options - I was basically told I must be incapable of reading a total before I enter my credit card number.
If everything works, this site is good. But when it fails? Oh, boy do they suck.
Like DL. below I ordered some items and chose the standard shipping, but when I looked at my receipt the site had changed it to express. Now I know that I didn't choose wrong because I was extremely careful about my choice because the same thing happened to me in September 2013, but I thought it was my fault back then.
So twice the site has changed standard shipping to express shipping at the last stage of ordering. And since you don't get a confirmation screen there is no way to stop is.
As soon as I noticed this I emailed them and asked them to change the shipping option. The answer I got was that this was not possible. I then asked them to cancel the order. This wasn't possible as well.
I then tried to get their "customer service" to acknowledge that there is a fault on their site (no such luck) and to refund me for the shipping charges. After fighting with them for a week I get told that I'd get store credit. That was a week ago and I've still not seen any store credit.
Oh, and since UPS sucks as well I haven't gotten my package yet and it would have been faster with standard shipping.
When Extreme restraints have your money they don't care $#*! about you. I would stay away from this company if I where you and go shop somewhere that cares about you as a customer.
Ordered a couple items from this site and selected the snail mail shipping option that was supposed be 7-10 days or something like that. Items arrived in 4 days and I didn't think anything of it. When I checked out the system said it was going to bill my card for $40 and change. Turns out they billed me for the express shipping anyway and my order cost a little over $70. I just realized the problem when checking my account and would not have noticed otherwise.
I called and they were extremely rude to me. Basically told me that I was wrong and that I chose the wrong setting during my order. I know when I pushed the submit button that it said I was going to be paying $40 and change. This is BS. stay away from these scammers. 1 star only because I couldn't chose no stars.
I had second thoughts about a purchase and wrote to them in order to cancel (within 24 hours). They wrote back and said there was nothing they could do.
Time passes and I receive nothing and now I they claim they sent the item by regular mail from the US to EU... no tracking. Scam company. Avoid!
This Junk Is Garbage ( With No Warranty ) , I Spent Over $400.00 @ 1 time, & 1/2 didn't work when i got it & 1/2 Of The Other 1/2 , I Used Maybe 5 Times & They Don't Work Either ( Take It Or Leave It , But I Say DONT WASTE YOUR MONEY.
I purchase thousands of dollars a year online. This company is by far the worst! They don't even store their own products. They are drop shipped from other vendors. We tried to exchange a pair of boots, and they wouldn't allow it because the other vendor never contacted them back. Terrible customer service! Beware!
Avoid this firm and keep in mind that they use many name on the Internet. Healthy and Active, XR. LLC, Extreme Restraints, Jennas Love Shop, Boyzshop
Once they have your money you are not getting it back even if they have sent you something that won't work or is the wrong item and not what you ordered. They get away with it thinking that consumers won't bother to complain about their shoddy junk and poor return policy.
Stay away from any of their companies - they are consumer unfriendly. See: http://xrllcsucks.blogspot.com/
I WILL NEVER ORDER FROM THIS SITE AGAIN! This is by far the worst company i have ever dealt with in my life. Everything about the process was painful. My delivery never arrived and then i was informed weeks later that it had been returned to them. It took dozens of emails and numerous messages left on their phone before i had to finally speak to a manager to even get my order re-sent. During email conversations i had to repeat myself on many an occasion and the information provided from their so called customer service representatives continually contradicted themselves. I WILL NEVER DO BUSINESS WITH THEM EVER AGAIN!
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