Express

God forbid you make a mistake on your order. I needed to changed the shipping address after I ordered my clothes and they wouldn't let me change the address and the order hadn't even been processed. All because I called 40 minutes after and not under 30 minutes after I made the order. What kind of rule is that?

So not only could I not get my clothes, I didn't get a refund either and I'm out $80. They said take it up with the delivery service, even though THEY wouldn't let me change my address.

I've shopped here for the last 15 years and I'm absolutely done.

Wish I could rate a 0. Just went in to shop casually for some basics when I notice EVERYthing in Express is, evidentially, see-through. This isn't buyable to me! :( lmk if you found something not see through besides jewelry.

Express offers great styles, and if you wait for sales, the prices are reasonable too. But lately, things seem to have gone downhill with the brand. I had multiple in-store experiences where the store seemed seriously understaffed and they had teenagers (the manager's kids maybe?) helping. They didn't seem to be trained and had no clue what they were doing, so I doubt they were paid staff. I also ordered items online that I planned to pick up in the store, which were never prepared for me. I got an email confirmation that the items are ready for pickup, yet when I went to the store, the staff claimed that they never got my order. The store was in an incredible disarray, so my guess is that they were just too overwhelmed to deal with online orders. I am also having issues receiving a refund for items I returned weeks ago. The in-store staff member handling the return seemed very confused about the process, so he probably messed up something. Now I keep contacting customer service to get that refund and they keep telling me to wait because refunds take time. Today, three weeks in, they finally confirmed that the refund was never initiated and they will initiate it now, but I still have to wait another week and a half before I get my money back... if I get my money back. I may still need to call a few times before they finally process it. Such a mess!

I have purchased fromExpress regularly for many years and have had great luck finding tops, dresses and jewlery. Not as much success with pants or shorts, but I can be picky.

Express is trash! I sent $200 on boots that was sent used and worn out! The exchange pair was worse!

Called customer service stating my order never came. Sheen answered that didn't understand English well. Ask to speak to a supervisor, they left me on hold. Terrible customer service, I also called Friday

I have shopped with Express for years. More in the past than as of recently just due to the fact that I started to struggle finding styles I liked there when in the past it was my go-to. However, that isn't even the issue. The website is terrible. It spins relentlessly when trying to load all of the items and backtracks you to items you have already seen. This happens both on the computer as well as mobile app. Additionally, trying to purchase with Paypal even though it is an available option on the site is an exercise in futility. Along with trying to locate your rewards points available even when they were just there on the screen! Poof! Gone! Currently sitting with more than $200 worth of merchandise in my cart while the system spins and spins and won't let me past the order review stage b/c it refuses to recognize that I am paying with Paypal. It is a frustrating process to say the least. I give up. Awful online shopping experience.

I have been an Express customer for 25yrs and love their clothes. Their customer service has gone down hill. No one is helpful, they barely speak english and keep you on hold for 20min to the same song over and over. All I wanted was to exchange a shirt for a bigger size and the rep couldnt comprehend it. Get service agents in the US and stop getting foreign reps that cant understand your simple request.

The quality of the clothes are very poor and the design are horrible. Way better quality 5 years ago and design were more classy that is reason I do not shot there anymore

Update, 1 week later:
Express did contact me and offer me a full refund. Too bad it was such a hassle in the first place. I have updated my review from 2 to 4 stars, as at least I'm not out the money.

Original Review:
I was happy to use the online order system, searching was fast and easy. However, when I discovered that my shipping address did not match my billing address, I contacted them immediately to change my shipping address. Mere seconds after placing my order, I was told it was "too late" to make any changes. The sale was final, even though I'd never see me shipment. I contacted them again, asking them to cancel the shipment and refund me, but they once again said I'd need to return the package to receive a refund. I guess I'm just out $140, until I dispute this with my credit card.

Their clothes have the good quality materials and the shoes you can never go wrong with express😊😊😊😊😊

I purchased a suit from Express Clothing in Roosevelt Field mall in Westbury/ Garden City NY as a gift. So I removed the tags and boxed it as a gift. The suit did not fit the person so i attempted to return and I returned within the allotted time frame on the receipt.
They did not, with a condescending tone, allow me to return the suit which was in perfect condition
Make sure you fully understand the return policy of any store.
I will never shop at express clothing again

I was and A-List member for many years and purchased nothing but Express clothing for everything. Suits, Jeans, Dress Shirts, T-Shirts, Underwear, Socks, Ties, Watches, and Sunglasses. The designers for Express have really changed the styles that I cannot order anything but solid black t-shirts and underwear. Get back to what made Express the leader of professional clothing. -Andy

Returned a item today and Tammy the store manager went above and beyond for me and was so patient and professional. Thank you so much Tammy and the express team looking forward to future purchases at one of my favorite stores.

This company policies are unethical and they use trickery to make a dollar.
I attempted to cancel an online order around an hour after purchase. After chatting on line with two customer services reps, calling customer service and a text message from a supposed supervisor; I was told order could not be canceled.
I was charged $8.00 for shipping/handling and must drive approximately 20 mile or pay postage to return the item I didn't want.

I Used to love this brand and would take any chance I got with new clothes on them. Now it seems they no longer care about providing a service that requires clarity. I ordered from them to have everything in the store so I could pick it up in person. Not only did they split my order but I never received the rest of my order. When I asked they reship it to the store they not only reshipped it to me which I did not want they could no longer cancel it.

I ordered from express.com everything was ok except the quality of the products I'm a little bit disappointed..

I attempted to purchase several items from their website, and after several attempts, I was unsuccessful. The first attempt, they cancelled all my items almost immediately after purchase. After calling customer service I was told that I ordered too many items at once and was asked to try again making sure I ordered less items. I attempted a second time, placing two separate orders and again, both orders got cancelled almost immediately. I called customer service a second time and was told that my orders were cancelled because the email and billing addressed provided during checkout did not match the baking institution. This was obviously wrong... Banks don't rely on personal email addresses to verify transactions and my billing address was indeed correct. Additionally, customer service seems to be overseas and the staff seems to have very little knowledge on what's going on. Oh yeah, and I'm still waiting on over $3000 from those three failed purchases to be released back to my bank.

My wife bought me these jeans late last year. They have been worn a handful of times before the waist seam started coming apart and a weird thing started happening in when washed and dried with my Levi jeans...
After contacting Express to let them know they were only interested in me finding my receipt when clearly these are fairly new Express jeans...

I love shopping at express! I can find both work and casual clothes for truly any occasion. They are innovative, stylish and priced right.

…you want to be bothered by constant emails that, apparently, you cannot truly unsubscribe from. I've never bought anything from Express and yet they constantly send emails to me. I've "unsubscribed" countless times but continue to receive their trash advertising emails. This tells me that Express is not a trustworthy company and they represent all that is bad in US business practices. Commercial Terrorism!

I love my hoodie... it's very comfy and fits perfectly! Super soft, great hood size and I wish there were more colors with logos, and I like it cause you can throw it on to run outside. It runs pretty much true to size.

I placed an online order 3 times the item was never available, it's was out stock. Why their website dont reflect they actual inventory baffled me. This a big company that can't even keep a record of their items they selling. I called them regarding the status of my order 5 times at least and they told me that their website is updated every Monday. What kind of bull is that. Why put an item on your $#*!... website if you don't have.