• evo

2022 SITEJABBER AWARD

evo

Overview

evo has a rating of 4.8 stars from 162,611 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with evo most frequently mention customer service, shopping experience, and free shipping. evo ranks 1st among Outdoor Clothing sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 70%
Positive
14
Neutral
0
Negative
6
6
See all photos

What reviewers want you to know

Positive highlights

  • The more info the better the shopping experience for me.
  • Easy, quick and great return policy so I don't have to worry about bad fit, wrong size ect!
  • 2022 Customer Choice Winner

Critical highlights

  • Customer service refused to help - said it it my problem.
  • Credit card kept getting rejected and my promo code MJJ3R4 didnt work for 15% from signing up for Evo emails.
How would you rate evo?
Top Positive Review

“Customer service”

Richard H.
1/13/24

Purchased a new Santa Cruz mtn bike earlier this summer. Took it in for 90 day (free) tune up after Christmas. Obviously late. No worries. Dani (sp?) in the shop (Salt Lake) was extremely helpful, courteous and knowledgeable. Excellent customer service.

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (162,611)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (88) return policy (43) ski boots (51) customer service (202) love evo (36) promo code (47)
Thumbnail of user richardh4276
1 review
0 helpful votes
January 13th, 2024

Purchased a new Santa Cruz mtn bike earlier this summer. Took it in for 90 day (free) tune up after Christmas. Obviously late. No worries. Dani (sp?) in the shop (Salt Lake) was extremely helpful, courteous and knowledgeable. Excellent customer service.

Thumbnail of user arthura76
Arthur A.
1 review
0 helpful votes
November 3rd, 2019
Verified purchase

It was easy. Should note in specs whether boot can be heat molded. Looking forward to using them. Thanks.

Thumbnail of user anaa622
1 review
0 helpful votes
January 10th, 2024

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Tip for consumers:
Did not refund me for items I sent back. Claimed they did not receive items. Yet refunded me for other items in the same package.

Thumbnail of user sharonb460
Sharon B.
2 reviews
0 helpful votes
January 2nd, 2019
Verified purchase

I like buying gift cards on line but the system was a little confusing as to which cards were available by email and which ones had to be mailed. A brief explanation at the order point would have eliminated a call to customer service

Thumbnail of user timothys281
Timothy S.
1 review
0 helpful votes
July 8th, 2019
Verified purchase

Good shopping experience however the site wouldn't let me enter my promo code for 10% off my first purchase. Thanks

Thumbnail of user dwaynes43
Dwayne S.
1 review
0 helpful votes
January 20th, 2020
Verified purchase

I was able to filter down to the product I wanted as well as the size and brand. This made shopping very efficient.

Thumbnail of user dimitrit19
1 review
0 helpful votes
November 14th, 2023
Verified purchase

The order came in quickly and exactly the product what I was expecting. Good price as well. Thank you!

Thumbnail of user tyrusw2
tyrus w.
1 review
0 helpful votes
May 27th, 2020
Verified purchase

a lot of things out of stock, got e mail at end of sale on monday p.m. not sure why not earlier. hope products fit us, what if order is not filled due to high risk of out of stock rating. will we still be able to get another item at sale price once midnight hits tonite? mahalo and aloha

Thumbnail of user johnz160
JOHN Z.
1 review
0 helpful votes
November 5th, 2018
Verified purchase

I an not liking that I have to answer questions before placing my order.. seriously. You are making the shopping experience trying.

Thumbnail of user lutherk24
1 review
0 helpful votes
March 29th, 2023

Evo cancelled our account with no notice and they had almost no notes in their system on what the issue was and no explanation about why we were not notified in advance. When I finally got a hold of them they were not helpful at all and just did not care about what happened. They just kept saying they cant help me because my account is cancelled due to some ACH issue between banks. Our first notice this was happening, after over a decade of service, was our customers not being able to book online and it continued to not work for 36 hours while I got set up with another company.

I would avoid Evo. This was just the most bizarre experience ever. It works fine until you actually need some help with something and then they basically just tell you sorry about your luck.

Service
Value
Quality
Thumbnail of user seant163
Sean T.
1 review
0 helpful votes
May 21st, 2020
Verified purchase

I would have given five stars but I just want more and more discounts. I'm a fiend for value. I'm a savings vampire sustained only by feeding on lower and lower prices. There is no price too low! I can provie five stars for evo once they commit to being the jack the ripper of price cutting - slashing mercilessly at retail costs. Each additional percentage off of full price only making evo more excited to continue cutting. Every full price tag another target of your insatiable need to provide another irresistible deal! AAaahhh!!!! Overall, a very nice shopping experience with good products.

Thumbnail of user march194
Marc H.
2 reviews
2 helpful votes
February 8th, 2020
Verified purchase

I was given a promo code and was excited to receive 15% off my first purchase. Only to find out the promo code was a complete waste of time leaving me feeling like a idiot. Thanks a lot.

Thumbnail of user nin15
1 review
0 helpful votes
June 28th, 2023

Ordered an expensive shirt and was sent over the male version instead female. There was no declaration on the product site. Customer service said I should have guessed because model was male. I didn't even know there are male and female version of the product as there was no declaration. Customer service refused to help - said it it my problem. Never again!

Service
Value
Shipping
Returns
Thumbnail of user carolyns356
carolyn s.
1 review
0 helpful votes
February 3rd, 2019
Verified purchase

the descriptions should comment on the warmth rating; i.e. heavy duty warm to -10F or best use for 20-40F, etc....

Thumbnail of user mayf24
May F.
1 review
0 helpful votes
February 18th, 2019
Verified purchase

Ok. Would be helpful if products (like helmet) had a couple more photos that show interior and exterior of the product.

Thumbnail of user carolynb1474
2 reviews
0 helpful votes
December 3rd, 2023
Verified purchase

I was in need of a new jacket and came upon Evo. Easy to navigate, great follow-up when I had a question, and great prices. Very happy.

Thumbnail of user michaelg708
Michael G.
1 review
0 helpful votes
January 9th, 2019
Verified purchase

I received the 10% off promo code in my email for joining your mailing list but didn't see amywhere to input it before I was checked out. Can I apply this without cancelling the order?

Thumbnail of user joshuac165
Joshua C.
1 review
0 helpful votes
October 16th, 2018
Verified purchase

I've been shopping at Evo for years as I grew up in WA, now that I live in AK I'm subjected to shipping costs that I am not overly happy about, especially since other sites (tactics, the house, etc) don't charge for shipping on orders over a certain $ amount. I will be looking for alternate vendors for similar products.

Thumbnail of user shauns109
Shaun S.
1 review
0 helpful votes
June 9th, 2020
Verified purchase

Easily found exactly what I was looking for! Ao stoked on this jacket. Fits great and showed up exactly when I expected it to.

Thumbnail of user brysons1
Bryson S.
1 review
0 helpful votes
February 5th, 2019
Verified purchase

Good deals but shipping is pretty ridiculous. I had to pay extra to avoid a crazy long time to get my product.

Thumbnail of user aaronb318
Aaron B.
1 review
0 helpful votes
December 19th, 2019
Verified purchase

Would've liked the 15% off that I signed up for with my email to work, because when i went to the details page, didn't say anything about the product i bought or how it was 'excluded'

Thumbnail of user samuell305
SAMUEL L.
1 review
0 helpful votes
February 16th, 2020
Verified purchase

I drove to the store in Portland to get the tape. But there nobody could find it. Please mark it right in the online store. Eather it's available or not...

Thumbnail of user caridadj1
1 review
0 helpful votes
March 11th, 2023

My husband and I went to watch creed 3. We never received the food we ordered, only a bill. An hour into the movie we pressed our service button, but no one ever came back. Instead of trying to fix the problem they just charged about card. I'm so disappointed. It was our first time here we had really high hopes

Service
Quality
Thumbnail of user markusq
Markus Q.
3 reviews
0 helpful votes
January 13th, 2019
Verified purchase

Slightly concerned about how well packaged my item will be to keep it safe during shipping. Once delivered it was in perfect condition, however arrived late.

Thumbnail of user braydeng20
1 review
0 helpful votes
December 12th, 2023
Verified purchase

Good packaging, good pricing, fast delivery. Solid experience! A++

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From the business

evo is a leading online retailer of outdoor gear and fashion apparel. Shop? Here for the? Best selection or check out our outlet for the best deals.

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