• ETrade Supply

Overview

ETrade Supply has a rating of 3.03 stars from 64 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ETrade Supply most frequently mention customer service. ETrade Supply ranks 56th among Mobile Repair sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Returns
    9
  • Quality
    9
See all photos

What reviewers want you to know

Positive highlights

  • A little background, I'm a repair shop owner who purchases around $6-7k worth of parts montly.

Critical highlights

  • The main part of my order was canceled and I was not notified at all which is terrible customer service.
  • Well i immediately contacted etrades customer support.
How would you rate ETrade Supply?
Top Positive Review

“Worth It. Buying from here.”

SHUBHAM S.
5/17/18

I ordered Nokia LUMIA 1020 LCD with Digitizer Assembly S+ Grade. Fittment product was as good as new. In rupees it cost me 6800 INR. Whereas in service centre it was 16.500 rupees for replacement. I am happy with product quality. But delivery time is too long & filled with full of hurdles. When it comes to courier delivery etc.

Top Critical Review

“Defective parts and 30% refund only. No way to contact them.”

Jonathan C.
9/20/18

Be careful buying from these scammers. They will send you a defective part and won't help refund or replace even with a video proof. After lengthy back and forth communication they finally agreed to refund about 30% of the total cost only. No way to communicate with them afterwards. Please save your money and buy elsewhere. If you cant find other options, i suggest ifixit. Ifixit may be a bit more expensive but seems that people can return/refund defective goods.

Reviews (64)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (14) repair shop (5) customer support (5) hong kong (3)
Thumbnail of user jonathanc236
1 review
18 helpful votes
September 20th, 2018

Be careful buying from these scammers. They will send you a defective part and won't help refund or replace even with a video proof. After lengthy back and forth communication they finally agreed to refund about 30% of the total cost only. No way to communicate with them afterwards. Please save your money and buy elsewhere. If you cant find other options, i suggest ifixit. Ifixit may be a bit more expensive but seems that people can return/refund defective goods.

Thumbnail of user frejan
1 review
2 helpful votes
September 7th, 2020

I paid for an S+ grade iPad Pro screen with digitalizer, everything went through fine my end. A few days later I receive a weird email demanding an extra $38 or they won't send my parcel. They claim is a "remoteness fee" due to my address even though I live in a city and only 1 hour from the capital city of my country. It's clearly a scam! I've already paid $50 for shipping, and a screen weights less than 0.5kg so charging a total of $90 just on shipping is a lie and a con. I've had many things delivered by DHL and it's never cost this much money nor cost any additional fees. Beware of this company! They're dishonest

Tip for consumers:
Avoid! It’s a scam!

Thumbnail of user jayl257
2 reviews
3 helpful votes
May 21st, 2019

This site came with good reviews from some blackberry users. I ordered a few parts that were listed as "in stock" and checked on the delivery 4 days later because I did not receive a shipment notice. The order status read "payment pending". In 2019, a credit card from a major international bank should not require 4+ days to verify. The vendor customer service did not respond within 24 hours despite 2 attempts. Therefore, I cancelled the order and have notified my credit card company to decline all attempts to charge my account. I will not use or attempt to use this vendor again.

Thumbnail of user rocks12
1 review
4 helpful votes
December 11th, 2018

Is this place for real? I spent a lot of time entering in my personal information so I could order a few parts for a phone I'm trying to fix. I keep getting an error page every time I try to submit my order... AFTER I've already entered in all my personal information INCLUDING CREDIT CARD NUMBER! NO ONE ANSWERS THE CUSTOMER SERVICE PHONE NUMBER PROVIDED! I keep calling and leaving messages.
Is this a for real place? I'm thinking they have all my information now. Not good!

Thumbnail of user jackm210
1 review
0 helpful votes
September 8th, 2017

Great product and good packaging, the delivery is also very fast. I bought an Apple iPhone 6S Plus LCD Screen and Digitizer Assembly with Frame Replacement - Black - Grade S on ETrade supply. It comes fast and when I install it to my phone, it works well, the brightness and color looks like OEM, it's just as I expected.

Thumbnail of user shubhams14
1 review
1 helpful vote
May 17th, 2018

I ordered Nokia LUMIA 1020 LCD with Digitizer Assembly S+ Grade. Fittment product was as good as new. In rupees it cost me 6800 INR. Whereas in service centre it was 16.500 rupees for replacement. I am happy with product quality. But delivery time is too long & filled with full of hurdles. When it comes to courier delivery etc.

Thumbnail of user adamv50
1 review
11 helpful votes
September 20th, 2018

I placed an order with this company and a month ago and only recieved one item I have ordered. The main part of my order was canceled and I was not notified at all which is terrible customer service. They also charged me $27 to ship a $10 part. I have tried to contact their customer service and all I get is a recording telling me they cant take my call. Also their live chat is not a live chat at all it also displays We will get in touch with you soon.

I will not be doing business with them again

Thumbnail of user appler2
1 review
10 helpful votes
September 17th, 2018

These people are the worst when it comes to customer service. They don't answer the phone (like, EVER) and their voice mail boxes are all always fulll

Thumbnail of user mariog97
1 review
9 helpful votes
September 9th, 2019

I have bought from this vendor a Grade S+ OEM display LCD for HTC 10 and I found many trouble on touchscreen.
The sensitivity is very very low respect to the original HTC screen, the multi touch not works well, the double tap to turn off/on the screen not work at all, the "HTC Ice View" case not work at all.
The screen isn't OEM at all and it isn't compatible with HTC 10.
I've spent half day of my life and spent money to install and remove this fake screen and ETS support service have offered to me only a discount on the fake product (be aware, only on the fake product not on the shipping cost).
I asked to PayPal and obtained a full refund (fake product and shipping). Without PayPal I would have lost my money.
Don't buy

Thumbnail of user rupertd11
1 review
6 helpful votes
April 29th, 2018

I ordered an s+ screen, it arrived faulty. I sent it back and they said they had not received it even though I have tracking of the item saying it was received!

Contacting them they requested I send it to a different address from the address it was shipped from. Still, they claim that they have not received it.

Do not buy from these people.

Thumbnail of user mikaelm2
1 review
1 helpful vote
April 27th, 2017

We have done consiterable business with this company. The quality is generally outstanding and we have always had great shipping times, which is rare for a company shipping from HK.

Their US department is friendly yet understaffed, the RMA process needs some ironing out and the price is too much vs alternatives. These are minor problems considering their stable high quality so 4 Out of 5 Stars.

Mikael Mikkelsen
www.seatoskycellrepair.com

Tip for consumers:
Safe Seller & High Quality Parts. Just expect to pay a premium.

Service
Value
Shipping
Returns
Quality
Thumbnail of user arvinj
1 review
2 helpful votes
April 27th, 2017

I bought iPhone 7 LCD Screen and Digitizer Assembly with Frame and Small Parts Replacement Grade S+ few days ago.The shipping is fast, when i received it and replace it on my iPhone, it got work one time and looks very well. Thank you for Etrade Supply...

Thumbnail of user terryp25
1 review
1 helpful vote
May 14th, 2014

Great customer service. They were quick to answer, and very accommodating when I ordered the wrong unit at getting me sorted out, and making sure I was happy. I would definitely deal with them again. Shipping options were reasonable, and a great selection.

Thumbnail of user albinm23
1 review
4 helpful votes
September 26th, 2018

Its Not the Best.
Just dont buy i lost mybe 4000usd.

The screens ar bad and you order refurbish you get copy bad.

Thumbnail of user darrylb39
1 review
6 helpful votes
May 5th, 2018

Bought a screen and paid $35 for shipping, it said the product would be shipped in 7 days. Later got an email saying that i need to pay $5 dollar more if i want to receive the product in 7 days or else its gonna take 30 days more. Concealed information.

Thumbnail of user alexd105
1 review
9 helpful votes
August 9th, 2016

These guys advertise their so called S+ grade as *OEM*. They do have other grades that are "OEM-Compatible". Thus, S+ is definitely advertised as genuine products. Unfortunately, I received an S+ grade Samsung S4 glass-digitizer module that is *NOT* even properly assembled! As you can see from the attached photos, a working part would have the vertical flex cable on top of the horizontal one and connect to the white connector above. Their part has the vertical cable buried under the horizontal one and connects to nowhere! The touch function as a result is not working. I doubt this is an OEM product and likely a counterfeit!

Thumbnail of user zadd
1 review
13 helpful votes
September 8th, 2015

I have been buying from them for the last 18 month, not a single transaction where I didn't have to return faulty screens, now it's a nightmare to get a single good screen from them, just avoid at all cost, I had to return £600 of goods and block transaction through PayPal because they did not refund return cost as there policy suggest.
It affected my business and have to close down because of customers complaint.

Thumbnail of user georges88
1 review
1 helpful vote
March 29th, 2014

I have ordered from Etrade Supply for over 3 years. They have great consistent quality, compared to other China or HK sites. Order and shipping time usually 2-4 days. Now that they ship some parts from the USA (Dallas I think), I can get some parts in 1-2 days. Their packaging is phenomenal--if you get larger orders it comes in these tough "Tupperware" tubs. Cool! My service rep Tom is great. Thanks Etrade!

Thumbnail of user johnnym70
1 review
3 helpful votes
July 17th, 2017

Most of what we buy are defective. Not worth it to ship them back. Wouldn't suggest using them. Even their highest grade quality part is not worth it.

Thumbnail of user hansd10
1 review
10 helpful votes
October 15th, 2014

I ordered a screen-assembly for my Samsung S4 Mini T. And received the part for the Samsung S4 Mini. I complained, sent pictures of why it did not fit a week later I received the reply that the T version is not available in their region (?). Now 4 weeks further, they do not answer my e-mails, two weeks ago I received an e-mail saying that it's a holiday there and they will get back to me. After 2 weeks still no answer.
They want a 30% restocking fee, and I have to send it back on my expense!

Service
Value
Shipping
Returns
Quality
Thumbnail of user etradesupplye
etradesupply e. – ETrade Supply Rep

Hello Hans, thanks for your feedback. Actually we had an other Australian customer bought this part months ago, and we refunded customer and added reminding tips in product page(This screen assembly is only compatible with the Galaxy S4 Mini GT-I9190 and Galaxy S4 Mini GT-I9195, but it does not compatible with the GT-I9195T(Australian version). Please check your variant before purchasing). Sorry that we should highlight it thus you will find it more easier and won't have such issue. Just check your WEA history, once got your returned part we will issue the refund at same time. Thanks&regards, ETS Customer Service.

Thumbnail of user yohaiy
1 review
6 helpful votes
June 27th, 2016

"I ordered original parts as indicated on the site
But I got poor quality refarbish parts... And have nothing to do with them

Thumbnail of user carlosg34
1 review
8 helpful votes
June 30th, 2015

Happen again, after a few months. This time I buy some flex cable and a battery for galaxy s3, the grand total was around $25 usd. But when I check my history on my bank account I realize that they charge me $250 usd stead $25. I call right away to their main office and after trying to speak with yhe general manager, shes was so rude on my, saying that they don't gonna reimburse my money and shes just hang my call... I gonna never buy with this company. After market parts and thief's

Thumbnail of user gonzaloq
1 review
9 helpful votes
April 21st, 2015

I bought a Nexus 5 display from them. After three weeks, without any kind of hits or anything, it just got cracked by itself from side to side of the screen, and the customer support wouldn't recognize the damage due to bad quality product. Avoid their screens!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jabc
1 review
0 helpful votes
December 12th, 2017

The glass was perfect and was nicely packed in a box with everything you needed. The products I bought is with package.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aliceg37
2 reviews
7 helpful votes
April 18th, 2016

RIP OFF

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From the business

Etrade Supply is a leading supplier for cell phone parts, iPhone Parts, PDA parts, Smart phone parts, iPhone 4s Parts, iphone 5 parts, mobile phone parts, LCD screen and digitizer. We offer experienced, timely, worldwide logistics support with competit...

Company Representative

Thumbnail of user etradesupplye
etradesupply e.

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