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  • Ecrater

Ecrater

Overview

Ecrater has a rating of 3.03 stars from 369 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ecrater most frequently mention perfect condition, fast delivery, and high quality. Ecrater ranks 718th among Marketplace sites.

  • Service
    73
  • Value
    75
  • Shipping
    71
  • Returns
    40
  • Quality
    70

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 60%
Positive
15
Neutral
0
Negative
10
72
See all photos

What reviewers want you to know

Positive highlights

  • You don't get ripped off when you use paypal or a credit card.
  • We have over 6500 combined sales on the 2 sites, and 100 percent feedback on both.(never a neutral or negative).

Critical highlights

  • I tried to contact the seller about the wrong size 3 times with no reply.
  • Tried this site for a 2 weeks and everything every seller said in a negative way about Ecrater was true.
How would you rate Ecrater?
Top Positive Review

“Excellent”

Damaris B.
2/5/24

Excellent, this merchant "GrabFlashDeals" is excellent, the item purchased is precise and adequate to what I wanted. Exactly with the description it has. Everything worked perfectly in the installation process, I was able to do the process very well and they sent the codes to my email right away. The customer services were very friendly, courteous and very fast. She explained in detail how to do the process and answered every question and doubt I expressed, which were several. I was delighted with the item purchased and the service. It saved me thousands of dollars and this item is really what I needed. Thank you very much and very happy with the service provided

Top Critical Review

“Scammer!”

jim f.
11/6/23

Bad from start to no finish! Poor communication, almost none! Had to threaten to report as a scammer just to get shipping info, or any other communication! Well into almost 40 days, no product! Then received daily texts and emails saying incomplete shipping info " complete crap" please give your credit card info for redelivery! USPS does not do this! Never got product, filled out complaint form, now into near 60 days! Heard nothing! Complete scam! Do not use this company! Unless you like getting ripped off!

Reviews (369)

Rating

Timeframe

Other

Reviews that mention popular keywords

seller (106) 2 weeks (8) credit card (13) 14 days (6) feedback (17) order (99) store (32) phone number (4) customer service (7) money (46) buyers (15) bank account (3)
Thumbnail of user croreyl
1 review
0 helpful votes
March 13th, 2024

Exactly as described, with fast delivery and a little extra, too! You pick the superlative, and I will agree to it.

Tip for consumers:
Good people. Good delivery. Great product.

Products used:
atomic glass

Value
Shipping
Quality
Thumbnail of user heatherdeecapitalmougin
1 review
0 helpful votes
April 8th, 2024

Buyer claims to have shipped order, tracking information shows only that a label was created two weeks ago, not that it was ever actually shipped. Contacted customer service and they won't do anything. The seller has my money and I have a bunch of dead fish (I ordered a fish antibiotic). Try a trustworthy site like ebay.

Thumbnail of user damarisb30
1 review
0 helpful votes
February 5th, 2024

Excellent, this merchant "GrabFlashDeals" is excellent, the item purchased is precise and adequate to what I wanted. Exactly with the description it has. Everything worked perfectly in the installation process, I was able to do the process very well and they sent the codes to my email right away.
The customer services were very friendly, courteous and very fast. She explained in detail how to do the process and answered every question and doubt I expressed, which were several.
I was delighted with the item purchased and the service.
It saved me thousands of dollars and this item is really what I needed.
Thank you very much and very happy with the service provided

Products used:
Quickbooks Desktop Mac 2024

Service
Value
Shipping
Quality
Thumbnail of user sarduismaster
1 review
6 helpful votes
November 6th, 2023

Bad from start to no finish! Poor communication, almost none! Had to threaten to report as a scammer just to get shipping info, or any other communication! Well into almost 40 days, no product! Then received daily texts and emails saying incomplete shipping info " complete crap" please give your credit card info for redelivery! USPS does not do this! Never got product, filled out complaint form, now into near 60 days! Heard nothing! Complete scam! Do not use this company! Unless you like getting ripped off!

Products used:
Amazon

Service
Value
Shipping
Thumbnail of user dimitars2
Mick D. – Ecrater Rep

There is no order #56996619 in out system. You either provided a wrong order number or a fake review.

Thumbnail of user davidm10211
1 review
1 helpful vote
October 13th, 2023

I bought an inexpensive watch with the Rolls Royce logo on it. They also asked if I wanted to donate one dollar to the Rolls Royce Foundation. I was very happy to do that. It showed that they were supporting the Foundation and not just using their logo. I received the watch in a very timely manner. It looked great and was very comfortable! I would recommend ECrator in the future and I also look forward to doing business with them in the future! I recommend their Rolls Royce watch as well.

Thumbnail of user jl.thorp13
1 review
0 helpful votes
October 28th, 2023

I have to say, I was skeptical. So much so that I thought I got scammed because I never heard of the site. I got my order as described. It took less than the time the vendors stated. The tracking # was provided. I am happy.

Thumbnail of user antont53
2 reviews
3 helpful votes
February 19th, 2024

Im a seller there, i have been waiting for 5 weeks to get a reply from support. This is not a reliable platform.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dimitars2
Mick D. – Ecrater Rep

Please resend your email. It is possible that we have not received it.

Thumbnail of user lisaf1816
2 reviews
0 helpful votes
December 17th, 2023

The process was quick and easy - it arrived just 2 days after ordering - and the DVD was without issue. Will use eCrater again and Will definitely look for ParadiseMedia again!

Tip for consumers:
I'll definitely use this site again

Products used:
I bought a DVD - watched it once - no issues - ordered on the 13th received on the 15th.

Thumbnail of user cristinaf102
1 review
5 helpful votes
July 25th, 2023

Ordered on 7/18/23 from a seller names Famess for a bottle of Zupoo. Never got any Information after 2 days of order. Contacted ecrater team and they got a tracking number from seller. We'll the tracking number was a BOGUS tracking number to a different condo as per UPS customer service and photo of delivery and not my apartment. So far 7 emails to ecrater for a resolution and they haven't responded. How do you do that to customers? This is fraud and nobody seeks to care. Horrible

Tip for consumers:
Ecrater doesn't even respond

Products used:
Nothing... never received

Service
Thumbnail of user dimitars2
Mick D. – Ecrater Rep

What is your order number?

Thumbnail of user leechaison
1 review
0 helpful votes
August 19th, 2023
Verified purchase

Excellent transaction! Seller (floorstoheaven) delivered lovely (brand new) rug in perfect condition and in a timely manner.

Products used:
Rug

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidy1093
1 review
5 helpful votes
August 28th, 2023

I ordered a rare SNES game & they sent me the wrong game. Now I can't seem to get ahold of anybody. I'll never shop there again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dimitars2
Mick D. – Ecrater Rep

We are sorry for your bad shopping experience. What is your order number?

Thumbnail of user jessicab2671
1 review
8 helpful votes
April 13th, 2022

I ordered a college Jersey for my son for Christmas in October of 2021. I recieved the jersey two days before Christmas. The jersey was nothing more then a polyester shirt with printed labels on it. I sent it back to china. I'm now out 53.00 for the Jersey and another 28.00 for shipping. I have contacted the company over 10 times now with no refund or response. This site is a scam to collect your hard earned money. I will never order from them again.

Products used:
Jersey

Service
Value
Shipping
Returns
Quality
Thumbnail of user dimitars2
Mick D. – Ecrater Rep

We are sorry for your bad shopping experience with this merchant. What is your number?

Thumbnail of user candacel63
1 review
18 helpful votes
June 18th, 2020

First time buyer from this site. I was looking for a gift for my husband for fathers day. The person I bought the ring from e-mailed me to explain my purchase may be a little late due to all this Covid19 stuff. He wanted to make sure that I was ok waiting a extra week or two before he finalised my order. I thought that was kind of him. My husband got his ring earlier than expected and he loves it! Great quality! I will purchase from them again!

Thumbnail of user dohnjoex
1 review
7 helpful votes
July 8th, 2022
Verified purchase

They offer no customer support for their countless scam victims, and they also refuse to remove sellers with countless negative reviews saying people never get their orders. Just use ebay or something, this site is a rip off of ebay with worse support.

Tip for consumers:
Don’t.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tinal793
1 review
1 helpful vote
May 16th, 2023

My first experience with them.And it was fabulous.My seller was super nice and knowledgeable.I would use Ecrater again..

Thumbnail of user sz15
1 review
41 helpful votes
May 4th, 2020

$750 item. Seller never had the inventory. Doesn't respond to emails. Will only answer the phone when called from a new phone number. Gives the runaround on who or how the refund will come even though the merchant ID for the charge is CLEARLY the seller. I feel dumb and have filed dispute, but this is ridiculous. Would have been better off sending the money to the "you're the sole heir of uncle so and so in some random country" scam.

Tip for consumers:
Don’t. I gave it in star because that’s the only option. The reality is this is a black hole of sucks.

Products used:
None. The product didn’t exist in inventory them to sell.

Service
Value
Shipping
Thumbnail of user chathasaif
1 review
0 helpful votes
May 21st, 2023

I recently had the pleasure of purchasing the SSD 980 Pro from RiveraHotDeals.ecrater.com, and I am excited to share my remarkable experience. From start to finish, every aspect of my transaction surpassed my expectations and left me thoroughly impressed.

First and foremost, I was blown away by the amazing deal I secured on the SSD 980 Pro. The pricing offered by RiveraHotDeals.ecrater.com was highly competitive, making it an irresistible offer. The significant savings made it an easy decision for me to proceed with the purchase.

To my utmost delight, the shipping service provided by RiveraHotDeals.ecrater.com was truly exceptional. Despite my initial concerns, the SSD arrived at my doorstep within a mere two days of placing the order. The speed and reliability of the delivery were truly commendable, and it exceeded my wildest expectations.

Moreover, the SSD 980 Pro I received was exactly as described and in pristine condition. Its performance has been nothing short of outstanding, providing me with the reliable and high-quality storage solution that I was seeking. I couldn't be happier with the product's performance and the value it has added to my computing experience.

I would like to extend my heartfelt appreciation to the entire team at RiveraHotDeals.ecrater.com for their unwavering commitment to exceptional customer service. Not only did they offer an unbeatable deal on the SSD, but their professionalism and efficiency throughout the entire purchasing process were truly commendable.

Based on this extraordinary experience, I wholeheartedly recommend RiveraHotDeals.ecrater.com to anyone in search of great deals, prompt shipping, and reliable service. I am confident that their dedication to customer satisfaction will continue to impress others as it did me.

Thank you, RiveraHotDeals.ecrater.com, for delivering an absolutely outstanding experience that has exceeded my expectations in every way possible!

Products used:
ssd 980 pro

Service
Value
Shipping
Returns
Quality
Thumbnail of user micahc40
1 review
24 helpful votes
July 18th, 2020

Bought a battery from a company posting on ecrater. Says California based with battery in stock. It's be 3 weeks and they created a tracking that only says package has not been received by USPS. Communication through the site has been extremely broken English. They don't seem to even understand the issue. Ecrater provides no ability to review or reach any resolution

Thumbnail of user scott.m2
1 review
1 helpful vote
June 25th, 2023

That was a crazy easy ordering experience! I was actually concerned that they didn't have enough information based on how quick it went.

Thumbnail of user eliasr85
1 review
3 helpful votes
January 17th, 2023
Verified purchase

Placed an order in November that never shipped. Then the seller sent a message stating the order would be canceled and in the event I wanted to purchase it again, the price would be $250 higher.

I wrote a complaint to eCrater, but still await for a response.

This was our first and LAST experience with eCrater!

Tip for consumers:
Stay away. eCrater is not a reliable sourcing platform.

Products used:
Industrial component

Service
Value
Thumbnail of user jeffreyd860
1 review
1 helpful vote
June 3rd, 2023

Great disc. Just as described. Would buy from again. Just know what you're getting. Movie not on Blu-ray.

Thumbnail of user rened135
1 review
2 helpful votes
January 16th, 2023

They are aweful. After i paid for an item, with out contacting me or explain,they canceled my order.
They did not even answer my emails. Now, i should wait 3 to 5 business days to recieve my refund.
It is waste of time and money. Never trust this website.

Tip for consumers:
never buy from this website

Products used:
they are aweful. after i paid for an item, with out contacting me or explain,they canceled my order.
they did not even answer my emails. Now, i should wait 3 to 5 business days to recieve my refund.
it is waste of time and money. Never trust this website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user krish307
1 review
0 helpful votes
May 11th, 2023

Great experience and excellent seller and product. Thank you Steve Grove! I am really enjoying these DVDs

Thumbnail of user trishad83
1 review
5 helpful votes
May 23rd, 2023

I paid over $100 for Michael Kors perfume. I should have known this was bs. There's no way of contacting them! DO NOT TRUST THEM! I will not stop until I get answers even if I have to contacts lawyers bbb, I have a friend who is a senator. Nope messed with the wrong consumer

Tip for consumers:
Very dissatisfied

Products used:
None! Never got it

Service
Value
Shipping
Returns
Quality
Thumbnail of user dimitars2
Mick D. – Ecrater Rep

What is your order number?

Thumbnail of user hdlifter4
2 reviews
3 helpful votes
March 16th, 2023

After waiting two weeks following my order, I contacted the seller to check whether my DVD had been dispatched. I eventually received a one sentence email saying it was a state away, then I kept a close eye on the tracking information. After it hadn't changed for a few days I decided to call USPS, but the number was disconnected and the contact link wouldn't work. That's when I smelled a rat!

Clearly the fake page was designed to trick buyers to believe items were in transit, which gives the "seller" wiggle room to continue duping other buyers. Thankfully PayPal understood my dilemma, escalated my claim, and said they would be banning his account to cease further fraudulence.

This was my one and only dealing with eCrator, who never bothered replying to my message about being scammed...which shows how much they care about customers. I hope others learn by my mistake, and avoid this unscrupulous site at all costs.

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From the business

Buy and sell on eCRATER, an online marketplace and free online store builder

Company Representative

Thumbnail of user dimitars2
Mick D.
Usually responds not within the first month

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