• EconomyBookings

EconomyBookings

Overview

EconomyBookings has a rating of 2.88 stars from 4,635 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EconomyBookings most frequently mention credit card, rental car, and full coverage problems. EconomyBookings ranks 6th among Car Rental sites.

  • Service
    728
  • Value
    698
  • Shipping
    422
  • Returns
    542
  • Quality
    597

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 16.3%
Positive
74
Neutral
7
Negative
373
284
See all photos

What reviewers want you to know

Positive highlights

  • Good service and it was nice to deal with the customer service
  • I now know a reliable company where you can safely rent cars

Critical highlights

  • Yet we have still been charged by Economy Bookings.
  • Our credit card was charged more than we were quoted, with no upgrades or explanation.
How would you rate EconomyBookings?
Top Positive Review

“Realy good”

Donatas B.
3/12/24

Everything is great about renting car from EconomyBookings. Exept that I didn't find anywhere an information about deposit for a car returning. I wasn't informed about it in car rent company as well. So now I don't know, when my money will be realesed and return into my credit card. I was given a check (photo) that deposit is realesed, but in fact I still don't have my money back.

Top Critical Review

“Fake insurance from BookingGroup”

Grzegorz D.
1/15/24

EconomyBookings offers the so-called "Full Coverage" insurance. This is a fake insurance company. After 65 business days, no response to my claim! Only Boot Aleksandr responded to my previous opinion. If you are looking for insurance that fully covers your own contribution, do not waste your money on Full Coverage provided by BookingGroup. A much better choice is insurance from a trusted company or travel insurance that covers this type of expenses.

Reviews (4,635)

Rating

Timeframe

Other

Reviews that mention popular keywords

economy bookings (430) credit card (240) customer service (508) car company (110) debit card (37) cancellation fee (53) rent cars (81) shuttle bus (14) car rentals (612) return process (12)
Thumbnail of user grzeho67
1 review
4 helpful votes
January 15th, 2024

EconomyBookings offers the so-called "Full Coverage" insurance. This is a fake insurance company. After 65 business days, no response to my claim! Only Boot Aleksandr responded to my previous opinion. If you are looking for insurance that fully covers your own contribution, do not waste your money on Full Coverage provided by BookingGroup. A much better choice is insurance from a trusted company or travel insurance that covers this type of expenses.

Products used:
Car insurance

Service
Value
Thumbnail of user suppportb
Suppport T. – EconomyBookings Rep

Dear Grzegorz,

Thank you for your review, and we apologize for the delay in addressing your claim. We assure you that your request is a priority, and you can expect to receive feedback as soon as possible.

Best regards,
EconomyBookings.com

Thumbnail of user sargsyanps
1 review
2 helpful votes
February 7th, 2024
Verified purchase

EconomyBooking's full coverage isn't helping. It's been five months since the accident, and I still haven't received my money back. It's a good idea to go with the rental company's insurance directly instead of relying on Full Coverage.
Their response time is really slow, and there's no one I can contact to understand what's happening.

Service
Value
Shipping
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Quality
Thumbnail of user suppportb
Suppport T. – EconomyBookings Rep

Dear Pertch,

We sincerely apologize for the unusual delay you encountered.

If you have yet to receive a response to your claim, we encourage you to fill out the dedicated form on our website in the Help Center section. Kindly include your booking number and provide a detailed description of your issue. This will enable us to prioritize and address your concerns more efficiently.

We appreciate your understanding and patience as we work to provide you with the assistance you need.

Best regards,
EconomyBookings.com

Thumbnail of user jaredtolley8
1 review
1 helpful vote
March 6th, 2024

Do not use this company. I booked a rental 3 weeks in advance when I arrived to pick it up. I was told they had no vehicle for me and the only thing I could do was come out of my pocket to rent another vepickle. I have been waiting 3 weeks to get my money back. And every time I call I am told there is absolutely nothing I can do but wait. If you do not value your money or your time then by all means, use the economy bookings.com.
But I would not recommend this company to my worst enemy.

Tip for consumers:
The refund policy is very unclear. I've been waiting almost a month to get my money back. And every time I call I am told there is nothing that can be done except wait.

Service
Value
Quality
Thumbnail of user suppportb
Suppport T. – EconomyBookings Rep

Dear Jared,

Thank you for your review, and we apologize for the delay in addressing your case. We will reach out to you with a resolution as soon as possible.

We appreciate your patience and understanding.

Best regards,
EconomyBookings.com

Thumbnail of user jainicef
1 review
8 helpful votes
February 3rd, 2021

You should exclude this place from horrible stories about EconomyBookings. When I accidentally scratched the bumper, it's too big I got scared right away they might charge me for this. I personally went to Washington Ave. Talked to this awesome Assistant Manager (I forgot his name) but he's been working there for 2 years, he checked the car and told me they will NOT charge me as it didn't hit the metal or something.

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Value
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Thumbnail of user gordb7
1 review
16 helpful votes
March 1st, 2020

I left a favorable review but did not leave anything in the comment section of the review. I was surprised to see my review with comments generated by the company stating how good of service they had provided. Smells like FRAUD to me. Car was as expected and friendly staff. Nothing out of the ordinary except fraudulent comment section of original review.

Tip for consumers:
na

Products used:
Toll transponder

Service
Value
Returns
Quality
Thumbnail of user steigerwald.kristina
1 review
0 helpful votes
March 12th, 2024

Die super automatisierte Autovermietung beeindruckte durch eine schnelle Abwicklung, problemlose Akzeptanz meiner Revolut Visa Karte und die prompte Rückbuchung des 600€ Deposits innerhalb von 48 Stunden. Trotz dieser positiven Erfahrungen gab es einen Wermutstropfen. Obwohl ich über Economy Bookings buchte und ALAMO zugewiesen wurde, musste ich das Auto letztendlich bei GUERIN abholen. Die zusätzliche Versicherungsanfrage seitens GUERIN am Ende des Prozesses sorgte für Verwirrung. Beim nächsten Mal werde ich wahrscheinlich direkt bei GUERIN buchen, um solche Unklarheiten zu vermeiden.

Products used:
Car rental

Service
Value
Returns
Quality
Thumbnail of user nikm25
2 reviews
5 helpful votes
March 5th, 2020

Today I received the most courteous, respected, efficient and kind service from Nick C, the client representative at this EconomyBookings location. I felt like it was a surreal experience as to how he made the process to so easy after a long flight. He when about and beyond and his manager (her name escapes me) was also supportive and tentative

Thumbnail of user robertb9803
1 review
0 helpful votes
March 20th, 2024

Beware of preditory business practices. They tell you they will refund prepaid cancelled reservations, but in fact what happens is they do a "refund" to a "wallet" which you can draw from to pay another reservation with them made within two years. If you really want your money back you pay a 60€ fee. Even if you cancel within minutes and send a complaint to customer service. Caveat emptor! I've never experienced this kind of robbery on other reservation systems.

Service
Value
Returns
Quality
Thumbnail of user suppportb
Suppport T. – EconomyBookings Rep

Dear Robert,

Thank you for your feedback. We are sorry to hear that you are unhappy with our cancellation policy.

We would like to clarify that the information about our cancellation policy, including the €60 admin fee, is clearly stated in the terms and conditions on our website. When making a booking, you are required to read and agree to these terms and conditions.

Best regards,
EconomyBookings.com

Thumbnail of user nicolasp63
1 review
25 helpful votes
February 3rd, 2021
Verified purchase

To say the least this business has the worst costumer service, the most unfair policies, the slackest system to communicate and overall I had one of the worst experience ever. If some was to steal my money on the street I would have felt better than giving away my money for no reason to this people. Growing a business out of everybody else expenses is not right. If you want to waste your money and never get an answer this business is you go.

Tip for consumers:
Do not use it.

Products used:
None

Service
Value
Returns
Quality
Thumbnail of user suppportb
Suppport T. – EconomyBookings Rep

Hi Nicolas,
Thank you for your feedback. Unfortunately, according to our Customer Support Team you tried to cancel your booking after your rental has already started, and in this case the refund is not possible. Should you have any questions please email our Customer Support Team at support@bookinggroup.com.

Thumbnail of user monc15
1 review
4 helpful votes
December 29th, 2023

They do not specify prior to confirming the booking that you will need a credit card on file as collateral. They only state it after you confirm the rental.
The service agent Ali also mentioned to me that they do not have any higher ups.
He referred me to contact the support center via email which takes 2-4 days to respond.
Don't waste your time using this place to book a rental. It is a complete scam

Thumbnail of user suppportb
Suppport T. – EconomyBookings Rep

Dear Mon,

We apologize for the inconvenience you've faced.

We understand that providing clear information on required documents is crucial for a smooth rental experience. We would like to emphasize that we strive to communicate these requirements at different stages of the process – both during the booking process and in the voucher provided after the reservation.

We regret if there was any confusion or oversight in this regard. To address your specific concerns, we encourage you to submit a formal complaint by filling out the dedicated form on our website in the Help Center section.

Best regards,
EconomyBookings.com

Thumbnail of user romanm164
1 review
0 helpful votes
February 6th, 2024
Verified purchase

Eveything was good. I received not so modern car but got the cheapest offer on the market. So if you want the best prices - go with Economybookings.

Thumbnail of user janaes32
2 reviews
1 helpful vote
February 21st, 2024

They do not have "Free Cancellation" as they claim -- you will be charged 60 Euros to refund the money back on your credit card. They do not adhere to their terms & conditions for the refund either as I was told that the 60 Euros applies per booking and not for the total amount that is held in the "E-Wallet" after you cancel. Their customer service is rotten and they have a F score on the BBB. I am awaiting for a class action lawsuit to be held against this company because they are absolutely horrible for consumers. Do NOT use!

Service
Value
Returns
Thumbnail of user suppportb
Suppport T. – EconomyBookings Rep

Dear JaNae,

Thank you for your feedback.

We apologize for any confusion regarding our cancellation policy. Our aim is to provide clear information to our customers, and we're sorry if there was any confusion regarding our cancellation options.

Your satisfaction is our priority, and we regret that we fell short of your expectations.

Best regards,
EconomyBookings.com

Thumbnail of user rajks99099
1 review
0 helpful votes
March 12th, 2024

EconomyBookings.com is a complete scam. Their customer service is unhelpful and dishonest. They sneakily charge you extra fees at the rental desk. Don't expect accountability from anyone on their customer service team, passed arround differrent employees who lie. Avoid EconomyBookings.com at all costs and opt for a reputable car rental service instead.

Products used:
None. Impossible to meet their criteria

Thumbnail of user suppportb
Suppport T. – EconomyBookings Rep

Dear Raj,

Thank you for taking the time to share your feedback. We regret to hear about your dissatisfaction.

We understand your concerns regarding the unexpected additional costs at the rental counter. It's important to clarify that, with the necessary documentation and a sufficient deposit available on a credit card, rental providers should not impose extra charges unless the customer adds extra options.

To better assist you, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please provide your booking number and a detailed description of the problems you encountered during your rental. This will enable us to thoroughly investigate your case.

Best regards,
EconomyBookings.com

Thumbnail of user richh206
1 review
4 helpful votes
May 6th, 2022
Verified purchase

I had never heard of EconomyBookings prior to my recent four week trip to Hawaii. I tried them and booked a 10 day rental for Maui, by far they had the best price. I was satisfied with the rental and booked my second week in Oahu, also the best price and also very satisfied. Yesterday I booked my final week on the Big Island And flew into Kona today, picking up the rental car. Again very satisfied. I would recommend this company to anyone and will use them again when I search for future rental cars

Thumbnail of user justynab8
1 review
1 helpful vote
January 10th, 2023

Excelent service! It was our 5th time in Mauritius and the best car rental till yet. Fast and easy. New car like booked!

Products used:
Car

Service
Value
Shipping
Returns
Quality
Thumbnail of user suppportb
Suppport T. – EconomyBookings Rep

Hello Justyna,
Thank you for taking the time to give us feedback. We are glad to hear that we met your expectations. Looking forward to serving you again!

Best Regards,
Support Team

Thumbnail of user toddp532
1 review
2 helpful votes
January 2nd, 2024

I reserved a car at ATL for Christmas Eve the day before and even called Thrifty to see if it was legit, which they said it was, but when I went to pick up the car on time there were NO CARS! Deception! Do not use this dis-service.

Service
Returns
Thumbnail of user suppportb
Suppport T. – EconomyBookings Rep

Dear Todd,

We sincerely apologize for the inconvenience you experienced during your recent car rental with us. Your feedback is invaluable, and we regret that your experience did not meet the level of service we strive to provide.

It's crucial to emphasize that EconomyBookings.com operates as a car rental broker platform, relying on rental providers for the availability and readiness of vehicles at different locations. We understand the frustration caused by the unexpected unavailability of the car you reserved.

In rare instances, such as the one you encountered, where our rental providers face challenges, it is particularly disappointing for both you and us.

To address your concerns, we kindly ask you to complete the relevant form on our website in the Help Center section. Your case will be thoroughly reviewed, and we will work towards a resolution that aligns with our commitment to customer satisfaction.

We appreciate your understanding and the opportunity to address this matter.

Best regards,
EconomyBookings.com

Thumbnail of user christophed46
2 reviews
3 helpful votes
January 7th, 2024

On dec 16th we were supposed to pick up our car in Iceland at 15:00... the car had been rented the day an paid for the day before. At 15:22 we got an email saying the reservation was cancelled! We called them and we were told that "due to a technical error the booking had to be cancelled", no alternative given. This company is horrible, do not use.

Service
Value
Returns
Quality
Thumbnail of user suppportb
Suppport T. – EconomyBookings Rep

Dear Christophe,

Thank you for taking the time to share your feedback. We apologize for the inconvenience you've faced.

To better assist you, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please provide your booking number and a detailed description of the problems you encountered during your rental. This will enable us to address your concerns promptly.

Best regards,
EconomyBookings.com

Thumbnail of user cristinaf90
1 review
1 helpful vote
August 11th, 2022

This is the first time I used Economy booking as car rental plattform. Nothing to blame everything punctusl and precise. I think it depends on which desk you choose for your car. I prefer always known rental brands and full cover insurance of the desk where you rent the car... less or no problems at all later.

Service
Value
Shipping
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Thumbnail of user johns9796
1 review
5 helpful votes
November 11th, 2021
Verified purchase

I made a reservation for the wrong city by accident at 12:24 a.m. and cancelled it by email at 12:35 a.m., just 11 minutes later. After several polite requests, Customer Service refused to provide a refund or a credit for a future rental. Bad business practices... avoid at all costs.

Service
Value
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Quality
Thumbnail of user suppportb
Suppport T. – EconomyBookings Rep

Hi John,
Thank you for bringing this to our attention. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

Thumbnail of user johnd7007
1 review
2 helpful votes
September 3rd, 2022

The whole process from booking online through to the collect and then drop off of the car was very efficient and stress free.
Car model was equal to what we had booked and we had a free choice of 7 cars to pick from when collecting.
Alamo team from start to finish were very professional and extremely helpful.
Would certainly use again.

Tip for consumers:
Very good site

Products used:
Car hire

Thumbnail of user laurentb47
1 review
0 helpful votes
January 13th, 2024

Avoid this company at all cost! This has been by far my worst experience with a rental! I have been lied to by one of their agent who assured me that I won't have to pay for insurance if i was able to show a french driver's license. It was all a lie and I ended up paying 1000$. When i reported it to them they admitted lying and filed a case but this was more than a month ago... you cannot talk to anyone about the case and can only use emails to which they never answer. Avoid at all cost!

Service
Value
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Thumbnail of user suppportb
Suppport T. – EconomyBookings Rep

Dear Laurent,

Thank you for your review, and we apologize for the delay in addressing your case. We are carefully reviewing your situation and striving to provide you with the best possible response. However, it's important to note that the extended timelines could be attributed to response delays from our rental partners.

Please accept our apologies for any inconvenience caused by the delay. We assure you that your request is a priority, and we will reach out to you with a detailed response as soon as possible.

Best regards,
EconomyBookings.com

Thumbnail of user mikkela1
2 reviews
0 helpful votes
July 15th, 2023
Verified purchase

I have never rented With this company, so I was a bit skeptical to be honest. They were extremely nice clearly not trying to cheat, which is my fear when I go to the smaller companies because they have a reputation for making the money by keeping the deposit for some weird unjustified reason. Solo is totally transparent shows all the scratches, include pictures in the contract. No fuss on delivery. All good

Service
Value
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Returns
Thumbnail of user raymondk133
1 review
2 helpful votes
January 26th, 2021

My only complaint.
Car and counter, check in, return done very well.
In my original booking on January 2,2021 I indicated the choice to have AAO. The system acknowledged the request but DID NOT PREVIEW, WARN OR ADD THE ADDITIONAL $$$ Amount in the estimate, or $323.00 charge. At Counter, very awkward, to add $226.00 about for 14 days. I could have secured other true price options within your Companies website. I should have been informed at least of the extra charge. Not ALL companies charge the extra amount, or at least, its declared in advance.
Please consider a courtesy adjustment on my first initial experience with Economy. Thank you,
Raymond M. Klimczuk
*******@aol.com

Tip for consumers:
Final total pricing.

Products used:
Car Rental

Service
Value
Thumbnail of user javierg214
1 review
0 helpful votes
January 24th, 2023
Verified purchase

Ive used this site a few times now and have been pleasantly surprised at the value and ease of use. Great value and easy to use two thumbs up!

Thumbnail of user shadim20
1 review
2 helpful votes
December 23rd, 2023

I booked a 7 seater and when I arrived with my family to get the car they said they do not have such a car and they would give me 5 seater instead. Had an argument and ended up paying 1000 SAR extra to get a bigger car. Such an unethical service. I am looking to see how I can file official case against the company. Yelo says that europcar operates from outside Saudi and they have no control over them which I do not understand why it is a customer's issue

Products used:
Car

Service
Value
Shipping
Returns
Quality
Thumbnail of user suppportb
Suppport T. – EconomyBookings Rep

Dear Shadi,

We appreciate your feedback, and we apologize for the inconvenience you've faced.

To better assist you, we kindly ask you to complete the dedicated form available in the Help Center section on our website. Please provide your booking number and a detailed description of the problems you encountered during your rental. This will enable us to thoroughly investigate your case and offer a more personalized resolution.

Best regards,
EconomyBookings.com

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From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.

Business History

EconomyBookings.com was established in 2008 as an online broker with the aim to offer customers the ability to search, compare and book car rentals. Very quickly it became one of Europe’s leading online car rental platforms. We take pride in our partnership with more than 850 car rental companies, such as Enterprise Holdings, Dollar Thrifty Automotive Group, Europcar, Sixt and many more that can be found in 20,000 locations and 150 countries.

Company Representative

Thumbnail of user suppportb
Suppport T.
Typically responds within 3 days

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