• Dylan Queen UK

Overview

Dylan Queen UK has a rating of 2.43 stars from 623 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dylan Queen UK most frequently mention customer service, prom dress, and poor quality problems. Dylan Queen UK ranks 48th among Wedding Dresses sites.

  • Service
    194
  • Value
    193
  • Shipping
    189
  • Returns
    173
  • Quality
    185

This company does not typically respond to reviews

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
102
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What reviewers want you to know

Positive highlights

  • I have had my bridesmaid dresses, and my wedding dress and shoes made from dylanqueen.co.uk, I am never disappointed!
  • I bought my prom dress from this company and am extremely pleased with it.

Critical highlights

  • Now I am not attending my prom due to the horrible customer service that Dylan Queen have.
  • I contacted Dylan queens to ask for compensation I had no time to send them back because it would take ages.
How would you rate Dylan Queen UK?
Top Positive Review

“Gorgeous dress”

Melissa B.
5/14/23

So after seeing all the bad reviews I went into meltdown as a bride to be in 3 weeks. Yes the dress came from China. I'm size 12 but with different waist measurements so chose custom made. The dress is absolutely gorgeous all stiching and sizing where perfection. I'm based in the UK dress came in couple of weeks so very quickly. Thank you Dylan queen I would highly recommend you. Amd you don't deserve the negative reviews being left x

Top Critical Review

“They rip you off...”

Sandra B.
7/27/22

I ordered a dress for my granddaughter's wedding in September. After thinking about it for a few hours (maybe 3 at the most) I decided the dress would be too hot for an outside wedding. I emailed DylanQueen and canceled my order. I received an email saying I would only get shipping cost and 80% of dress cost refunded. Ridiculous!

Reviews (623)

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Reviews that mention popular keywords

customer service (131) dylan queen (98) wedding dress (36) trading standards (20) prom dress (61) credit card (26)
Thumbnail of user sandrab3023
1 review
0 helpful votes
July 27th, 2022

I ordered a dress for my granddaughter's wedding in September. After thinking about it for a few hours (maybe 3 at the most) I decided the dress would be too hot for an outside wedding. I emailed DylanQueen and canceled my order. I received an email saying I would only get shipping cost and 80% of dress cost refunded. Ridiculous!

Thumbnail of user thaysr1
1 review
0 helpful votes
August 4th, 2023

Muito bom e pratico, muito fácil, muito bom, excelente…………………………………………………………………………………………………………………….

Thumbnail of user melissabailey366
1 review
0 helpful votes
May 14th, 2023

So after seeing all the bad reviews I went into meltdown as a bride to be in 3 weeks. Yes the dress came from China. I'm size 12 but with different waist measurements so chose custom made. The dress is absolutely gorgeous all stiching and sizing where perfection. I'm based in the UK dress came in couple of weeks so very quickly. Thank you Dylan queen I would highly recommend you. Amd you don't deserve the negative reviews being left x

Thumbnail of user lisag121
2 reviews
27 helpful votes
March 19th, 2016

This company leads you to believe they are out of the UK but they are from Asia! The dress material looks nothing like the website shows (it looks like sequins you would use on a little kids pageant dress) and they sewed it so terribly that the tailor is not able to correct it! I paid $149 and no matter how many times I sent pictures and tried to get them to understand they would only offer a 10% refund! DO NOT TRUST THEM!

Thumbnail of user cindym1444
1 review
1 helpful vote
February 25th, 2022

Yes.It's really good and reliable. I have recommended it to my friends.So please rest assured to buy, thank you dylanqueen.

Tip for consumers:
prom

Products used:
prom dresses

Service
Value
Shipping
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Thumbnail of user christinaw38
2 reviews
16 helpful votes
April 25th, 2016

Ordered a dress with jacket for a wedding came quickly! But the dress was poorly made had a hole in it. Size was all wrong. Does not fit. After 15 emails back and forward they ignored me. So cant get a refund. Stuck with a awful dress that cost a fortune. Do not order off this company. They could'nt careless. Just want your money! Dont even want to give it a rating but cant submit unless i do!

Thumbnail of user michelleb240
1 review
10 helpful votes
January 18th, 2017

I have just received my wedding dress, and was really worried because of the reviews I read AFTER I'd ordered. I can honestly saw it is the most beautiful thing I have ever seen. It's exactly as it is in the picture (if not better), and it fits just perfect. I really can't wait until August for my wedding to wear this gorgeous dress. Thank you Dylanqueen. I would recommend you anytime.

Thumbnail of user annan63
1 review
15 helpful votes
August 13th, 2017

I ordered a dress on DylanQueen.co.uk about a week and a half ago and I read reviews AFTER I bought the dress and now I am very worried about it it being delivered. I spent 166 on the dress which is a lot of money and it is for my debs. I would love if someone who ordered a dress off of the website could help me out here, has anyone had a good experience with the website? If we're they all bad?

Thumbnail of user julieh88
1 review
19 helpful votes
December 24th, 2015

I had a good experience regarding the customer and delivery service.
Price is very reasonable and thank you for the special offer.
The shape of the dress I've got is flattering, particularly with the slit up the left side. It is tailored for my exact fit as I wanted.
It is both elegant and sophisticated and good to cover self conscious tummies too.The material is relatively comfortable and it has the perfect length and color for me.
Will buy again soon!

Thumbnail of user jod798
1 review
16 helpful votes
May 16th, 2016

I ordered a made to measure dress for my daughter for her prom, the dress arrived in good time and was the correct colour and style, but that's where the positives end! How a made to measure dress can be 4" too big around the chest and 5" too long I will never know, aswell as numerous gems hanging off and poor stitching in the lining. Well what can be done about it? Dylan Queen will do nothing even after me sending photos they say the dress is fine, offer no exchange or refund

Thumbnail of user florat2
1 review
3 helpful votes
April 12th, 2016

Completely fraudulent. Ordered one dress which was fine, nicely made, ordered 4 more for bridesmaid dresses - Totally the wrong colour, very badly made. Totally different to the first one. All measurements incorrect, and £450 down... their reply? 'There's nothing wrong with them we checked before sending' followed by - 'there must be a reason you buy from abroad, it's cheaper, you get what you pay for so you just have to keep them'

Thumbnail of user marisaa6
2 reviews
2 helpful votes
April 18th, 2015

Dylanqueen is a site that provides the best dresses. I was very impressed with the service very friendly and the quality of the best dresses. Very fast delivery makes me more interested and reliable to dylanqueen. Thanks for dylanqueen

Thumbnail of user ls92
1 review
17 helpful votes
January 14th, 2016

Absolutely disgusted with this company, I ordered my daughter a dress which looked beautiful when it arrived I was devastated I've never seen anything so tacky in all my life. I have been trying to get a refund at first they told me to take it to the local tailors or do some alterations myself! Now they are offering me a 5% discount, never again will I buy from this company.

Thumbnail of user abromayab
1 review
1 helpful vote
October 31st, 2014

I am very happy to satisfied with my purchase! The dress looks beautiful and the quality is even better! I absolutely recommend this site to everyone who want to buy dress online! Customs caught me by surprise but I still managed to have a gorgeous dress for a fraction it would cost in a store.

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Value
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Thumbnail of user lisam433
1 review
15 helpful votes
May 6th, 2017

I recently found one of these dresses at a local thrift in the states. It was so beautiful I couldn't put it down and bought it. Naturally I looked for these dresses online to find the reviews here albeit the dress was not custom ordered as other reviews but the dress itself shines brilliantly my daughter looked amazing in it. As far as the quality of the dress the chiffon and mesh were beautifully done. There was much beadwork detailing on the front of the dress which was not the best workmanship I. E thread clearly visible due to contrasting color of dress. All in all I'm happy with my purchase. I paid for a one of a kind dress for my daughter's prom from another store beads were coming off too and poorly stitched even with 20 off set me back 300 dollars so it can happen anywhere. I guess the difference is online vs what you get

Thumbnail of user dorothyh14
1 review
0 helpful votes
March 23rd, 2015

I am looking for a sweet dress for my girl for a long time, so happy i find Dylanqueen. I buy a pink sweet dress for my girl who just like a princess. Of course, my girl love the dress very much, and she spend a very unforgettable birthday party. Thanks for Dylanqueen

Thumbnail of user tracieh4
1 review
18 helpful votes
April 18th, 2015

Ordered a dress for my daughter's prom. Received the notice that it would be shipped soon. We've been on with customer service for 2 weeks trying to get it resolved. I reordered and it is already screwed up. The service chat and email people obviously do not speak English well and continually offer a stupid 5% discount instead of answers. (I already had the 5% discount, so it isn't really something). After fighting and fighting, I am tired. We have cancelled the order and are giving up.

Thumbnail of user millier1
1 review
2 helpful votes
November 16th, 2015

Nobody buy from these scammers! My dress came (very late) and it was awful quality, sizing was incorrect, ripped and it was so bad I couldn't wear it. Paid about £200 for it (they added on additional shipping charges) and when I asked for a refund they were rude and VERY unprofessional! I wouldn't want this to happen to anyone else, please take my advice and DONT BUY FROM THIS WEBSITE!

Thumbnail of user dylanq1
dylan q. – Dylan Queen UK Rep

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

Thumbnail of user qungg
1 review
0 helpful votes
December 1st, 2014

The chiffon satin dress received in excellent condition and found fabric and colour as per the specification described. I am very satisfied the way order is handled and good product, value for money.

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Value
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Thumbnail of user kareng82
3 reviews
14 helpful votes
January 9th, 2016

I purchased one maxi dress and a formal one and both at a reasonable price.
There is a big variety of colours and many available sizes, so I was able to find exactly what I like and what it fits me. I ordered from similar sites in the past, but I remained unsatisfied because I didn't receive what I paid for. The dresses at DylanQueen has vivid colours, good quality and they are real handmades! Most important the delivery was totally fast and live support helped me very much with all my questions! Therefore, I definitely recommend you to order from DylanQueen! :)

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Thumbnail of user hanap
2 reviews
8 helpful votes
June 9th, 2014

Excited to wear this dress! I ordered this dress on May 3rd and it arrived on May 12. Very pretty dress. The fabric is nice, and the bust area is roomy, I have a big bust and still have room to fill in this dress, it is so comfortable. I have yet to wear it out, I plan on wearing it in June, and I will post some pictures then too. I love this dress. This is actually like the 5th dress I have ordered from this website, and every time, the orders have been great, the dresses are well made, and customer service is awesome. The actual dress looks just like the dress on the model. Excited to wear this dress!

Thumbnail of user pattys15
1 review
0 helpful votes
March 17th, 2015

My daughter is extremely pleased with the dress, It is gorgeous. Thank you. For your prompt service, we received the dress 3 days earlier than expected. I am still waiting for the second dress I ordered to be delivered.

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Thumbnail of user edwardb62
1 review
0 helpful votes
March 23rd, 2015

I had a flawless experience with this website. I was looking for a nice wedding party dress for my best friend - something simple, elegant and beautiful, but also not prudish or too stuck-up. She's all about balance in things, so dress shopping can be difficult for her. I found a really nice dress on this site and ordered it without really thinking. It was such a good deal I kinda couldn't help it. I got the dress after about a week, pretty fast shipping. Gave it to my friend and she absolutely broke down, she loves it. The fit was perfect, which is the danger with online stores for me. The quality of the dress is very high. The colours are also great, it looks just as it did in the posting. Online dress shopping is one of the biggest risks you can take, so I'm quite happy with my purchase from this store. I'll be coming back.

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Thumbnail of user amandar64
1 review
15 helpful votes
January 28th, 2016

Appalling customer service. You WILL NOT get a refund under ANY circumance even if the garment is damaged! Do not fall for this scam there is a reason they have no tel no. Materials used also very shoddy and badly finished. Some of the reviews are clearly not genuine. Be warned you are throwing your money away. I would rate this 0 in every aspect. Dont be fooled tead the reviews like i should have done.

Thumbnail of user deanob
1 review
1 helpful vote
May 4th, 2016

Purchased a prom dress for my daughter - arrived in appalling condition, rip down the front, sequins in the packaging, poorly made at seams. Offered me a heart wrenching excuse and 6% refund to keep the garment. Will not take the dress back. Still nothing 3 months later, have now raised a case with visa. Customer Services cannot understand basic English. Please do not use this terrible, un-caring bunch of money grabbing fraudsters.

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From the business

http://t.co/AEo2ct4hmU is a mainland China based fraudulent retailer selling awful dresses of low quality.Our mission is to steal your money

Company Representative

Thumbnail of user dylanq1
dylan q.
Typically does not respond to reviews

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