Dylan Queen UK has a rating of 2.43 stars from 623 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dylan Queen UK most frequently mention customer service, prom dress, and poor quality problems. Dylan Queen UK ranks 44th among Wedding Dresses sites.
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So after seeing all the bad reviews I went into meltdown as a bride to be in 3 weeks. Yes the dress came from China. I'm size 12 but with different waist measurements so chose custom made. The dress is absolutely gorgeous all stiching and sizing where perfection. I'm based in the UK dress came in couple of weeks so very quickly. Thank you Dylan queen I would highly recommend you. Amd you don't deserve the negative reviews being left x
I ordered a dress for my granddaughter's wedding in September. After thinking about it for a few hours (maybe 3 at the most) I decided the dress would be too hot for an outside wedding. I emailed DylanQueen and canceled my order. I received an email saying I would only get shipping cost and 80% of dress cost refunded. Ridiculous!
I ordered a dress for my granddaughter's wedding in September. After thinking about it for a few hours (maybe 3 at the most) I decided the dress would be too hot for an outside wedding. I emailed DylanQueen and canceled my order. I received an email saying I would only get shipping cost and 80% of dress cost refunded. Ridiculous!
This company leads you to believe they are out of the UK but they are from Asia! The dress material looks nothing like the website shows (it looks like sequins you would use on a little kids pageant dress) and they sewed it so terribly that the tailor is not able to correct it! I paid $149 and no matter how many times I sent pictures and tried to get them to understand they would only offer a 10% refund! DO NOT TRUST THEM!
So after seeing all the bad reviews I went into meltdown as a bride to be in 3 weeks. Yes the dress came from China. I'm size 12 but with different waist measurements so chose custom made. The dress is absolutely gorgeous all stiching and sizing where perfection. I'm based in the UK dress came in couple of weeks so very quickly. Thank you Dylan queen I would highly recommend you. Amd you don't deserve the negative reviews being left x
Yes.It's really good and reliable. I have recommended it to my friends.So please rest assured to buy, thank you dylanqueen.
Tip for consumers:
prom
Products used:
prom dresses
Ordered a dress with jacket for a wedding came quickly! But the dress was poorly made had a hole in it. Size was all wrong. Does not fit. After 15 emails back and forward they ignored me. So cant get a refund. Stuck with a awful dress that cost a fortune. Do not order off this company. They could'nt careless. Just want your money! Dont even want to give it a rating but cant submit unless i do!
I have just received my wedding dress, and was really worried because of the reviews I read AFTER I'd ordered. I can honestly saw it is the most beautiful thing I have ever seen. It's exactly as it is in the picture (if not better), and it fits just perfect. I really can't wait until August for my wedding to wear this gorgeous dress. Thank you Dylanqueen. I would recommend you anytime.
I ordered a dress on DylanQueen.co.uk about a week and a half ago and I read reviews AFTER I bought the dress and now I am very worried about it it being delivered. I spent 166 on the dress which is a lot of money and it is for my debs. I would love if someone who ordered a dress off of the website could help me out here, has anyone had a good experience with the website? If we're they all bad?
I had a good experience regarding the customer and delivery service.
Price is very reasonable and thank you for the special offer.
The shape of the dress I've got is flattering, particularly with the slit up the left side. It is tailored for my exact fit as I wanted.
It is both elegant and sophisticated and good to cover self conscious tummies too.The material is relatively comfortable and it has the perfect length and color for me.
Will buy again soon!
I ordered a made to measure dress for my daughter for her prom, the dress arrived in good time and was the correct colour and style, but that's where the positives end! How a made to measure dress can be 4" too big around the chest and 5" too long I will never know, aswell as numerous gems hanging off and poor stitching in the lining. Well what can be done about it? Dylan Queen will do nothing even after me sending photos they say the dress is fine, offer no exchange or refund
I purchased one maxi dress and a formal one and both at a reasonable price.
There is a big variety of colours and many available sizes, so I was able to find exactly what I like and what it fits me. I ordered from similar sites in the past, but I remained unsatisfied because I didn't receive what I paid for. The dresses at DylanQueen has vivid colours, good quality and they are real handmades! Most important the delivery was totally fast and live support helped me very much with all my questions! Therefore, I definitely recommend you to order from DylanQueen! :)
Dylanqueen is a site that provides the best dresses. I was very impressed with the service very friendly and the quality of the best dresses. Very fast delivery makes me more interested and reliable to dylanqueen. Thanks for dylanqueen
Completely fraudulent. Ordered one dress which was fine, nicely made, ordered 4 more for bridesmaid dresses - Totally the wrong colour, very badly made. Totally different to the first one. All measurements incorrect, and £450 down... their reply? 'There's nothing wrong with them we checked before sending' followed by - 'there must be a reason you buy from abroad, it's cheaper, you get what you pay for so you just have to keep them'
I am very happy to satisfied with my purchase! The dress looks beautiful and the quality is even better! I absolutely recommend this site to everyone who want to buy dress online! Customs caught me by surprise but I still managed to have a gorgeous dress for a fraction it would cost in a store.
Dress is of very good quality.The site is easy to navigate, easy to find what you are looking for.The shipping was super fast got here before the expected delivery date. Didn't have to contact customer service so I can't comment on that. Very prompt communications. Five stars, will shop at dress-market again. The dress is absolutely beautiful! The measurements are exactly as stated in the size chart! The quality is far beyond my expectations. This dress is lovely and flattering!
Absolutely disgusted with this company, I ordered my daughter a dress which looked beautiful when it arrived I was devastated I've never seen anything so tacky in all my life. I have been trying to get a refund at first they told me to take it to the local tailors or do some alterations myself! Now they are offering me a 5% discount, never again will I buy from this company.
Nobody buy from these scammers! My dress came (very late) and it was awful quality, sizing was incorrect, ripped and it was so bad I couldn't wear it. Paid about £200 for it (they added on additional shipping charges) and when I asked for a refund they were rude and VERY unprofessional! I wouldn't want this to happen to anyone else, please take my advice and DONT BUY FROM THIS WEBSITE!
The chiffon satin dress received in excellent condition and found fabric and colour as per the specification described. I am very satisfied the way order is handled and good product, value for money.
Ordered a dress for my daughter's prom. Received the notice that it would be shipped soon. We've been on with customer service for 2 weeks trying to get it resolved. I reordered and it is already screwed up. The service chat and email people obviously do not speak English well and continually offer a stupid 5% discount instead of answers. (I already had the 5% discount, so it isn't really something). After fighting and fighting, I am tired. We have cancelled the order and are giving up.
Appalling customer service. You WILL NOT get a refund under ANY circumance even if the garment is damaged! Do not fall for this scam there is a reason they have no tel no. Materials used also very shoddy and badly finished. Some of the reviews are clearly not genuine. Be warned you are throwing your money away. I would rate this 0 in every aspect. Dont be fooled tead the reviews like i should have done.
My daughter is extremely pleased with the dress, It is gorgeous. Thank you. For your prompt service, we received the dress 3 days earlier than expected. I am still waiting for the second dress I ordered to be delivered.
Excited to wear this dress! I ordered this dress on May 3rd and it arrived on May 12. Very pretty dress. The fabric is nice, and the bust area is roomy, I have a big bust and still have room to fill in this dress, it is so comfortable. I have yet to wear it out, I plan on wearing it in June, and I will post some pictures then too. I love this dress. This is actually like the 5th dress I have ordered from this website, and every time, the orders have been great, the dresses are well made, and customer service is awesome. The actual dress looks just like the dress on the model. Excited to wear this dress!
I had a flawless experience with this website. I was looking for a nice wedding party dress for my best friend - something simple, elegant and beautiful, but also not prudish or too stuck-up. She's all about balance in things, so dress shopping can be difficult for her. I found a really nice dress on this site and ordered it without really thinking. It was such a good deal I kinda couldn't help it. I got the dress after about a week, pretty fast shipping. Gave it to my friend and she absolutely broke down, she loves it. The fit was perfect, which is the danger with online stores for me. The quality of the dress is very high. The colours are also great, it looks just as it did in the posting. Online dress shopping is one of the biggest risks you can take, so I'm quite happy with my purchase from this store. I'll be coming back.
Purchased a prom dress for my daughter - arrived in appalling condition, rip down the front, sequins in the packaging, poorly made at seams. Offered me a heart wrenching excuse and 6% refund to keep the garment. Will not take the dress back. Still nothing 3 months later, have now raised a case with visa. Customer Services cannot understand basic English. Please do not use this terrible, un-caring bunch of money grabbing fraudsters.
I am trying recover through my credit card after failing to get a satisfactory answer from them. Don't use them.
I received my dress in good time and it fitted me - that's all good.
However the bad part is awful! The dress was too short, the zip was poorly fitted(protrudes top and bottom), the hem wasn't sitting right, the middle layer of material was too big for the other two layers. I was so disappointed, I intended wearing it for my daughters wedding. After emailing Dylan Queen it was suggested going to a local tailor (not an option if you need 2 extra inches), then it was 10% concession.
A very unhappy and disappointing experience. O/n D**************
Tip for consumers:
Think carefully before using them; be prepared for an additional carriage/excise charge
Dear Customer,
Thanks for your shopping on Dylanqueen.co.uk.
We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team
http://t.co/AEo2ct4hmU is a mainland China based fraudulent retailer selling awful dresses of low quality.Our mission is to steal your money
Dear Customer,
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team