I bought 8 items worth $41 last June 17. Site says items shall be delivered within 10-25 days. Up until today, no items has arrived. Contacted dresslink and they say to wait a little longer. Until when must I wait for my items?! its been 63 days now and still no sign of my items. I trusted them with my hard earned money hoping Ill be able to roll my money by starting a new business.
I have purchased items from Rosegal and Ebay and they all arrived on time. Rosegal uses the same shipping method which is China Post but they were able to stick with their committed period of delivery. I just hope there'll be a particular agency whom we could turn to in cases like this wherein many are being scammed by this bogus sites..
I ordered from dresslink.com at the end of June and I was really excited about the items I purchased. I expected the shipment to take a while so I checked for shipping information a week after I placed my order and to my surprise there was tracking info. However when I checked the tracking number there was no information available until about a week and a half later when info finally appeared saying that my package had been delivered to mail box on July 11th which was the week prior to any tracking information being visible. I never received the package, so I contacted the post office and dresslink.com the same day alerting them about my package. I filed a claim online with usps and dresslink said they would do the same. When the post office responded to my claim they informed me that my package was not eligible for me to file an international claim and that the "shipper" would need to file a claim so that I can be reimbursed. So I contact dresslink again thinking that it would be easy since they had already said they would file a claim. When I reach out again by email I get a standard response saying that I needed to file a claim, which started the exact convo I had just had with a rep days prior, when I intialilly contacted them. This convo eneded in them telling me that the claim was filed and that I had to wait seven days. I waited then I emailed on the 8th day asking for an update and was greeted with the exacet same standard responses. No one knows whats going on, no claim has been filed and here I am six weeks after placing my order still being given the run around and I the consumer am out of money. I will never order from them again. They can not be trusted and they're customer service is horrible! BEWARE!!!
I ordered 4 items from their website. They said it would arrive in 8-15 days.
It's the 14th day and I got an email saying they had changed the delivery company and that they are sending it through china post. Of course that I was not able to track it. It says that it cannot find the package anywhere.
I am very upset on them! I really needed those items.
Just try to avoid this website!!
Order Number: 936089
I am so sorry to say that between the 18 items I ordered from the rosewe site were problematic. Two of them came with cloth that had splash of the paintings on the cloth and some others were not normal sizes. For example the Large sing were too small while the Xl was extremely big almost double width from Large size. So Large was very small and Xl very very big. Before I came here I complained to them with photos to prove what I complain but still no solution of refunding me and also very late to reply. Also the proceedure online to get ticket to complain to them not work properly. Also, the company do not refund u in case they also understand you have right. They want their items back to refund while they know that shipping costs lots when especially u are away. Not understandable and helpful service.Not professional site to shop. Never shop again from this site.
Just ordered several items from them and honestly, for the price I can't complain. I ordered 2 rompers from them which ended up either too small or the material was super thin. Although the style looked very similar to the pictures on the site, the sizing is very off. I ordered one size up and it was still too small. I would probably suggest ordering two sizes up on certain items (like rompers and shirts). The bra and skirt I ordered fit just right. The timing of shipping was fine-- items came to me in about 10 days, which is really good considering it is coming from China. I ordered from this website knowing the sizing would be off and the materials to be of lower quality so I wasn't surprised when the package came into the mail. I would order more items from them again.
After I checked the tracking references, one of them was not found anywhere and it said on the post website that it didn't exist. When I contacted DressLink the answer was really ironical and synical.
Thanks for your message and really glad to be on your service.
another one is without tracking number dear, but both two order send out together, so you will get them soon, could you pleaase kindly wait for it? *smiley smiling and blinking ironically*
Thank you for purchase from us!
Customer Service Department"
That company is such a big mistake... I ordered few things for 123 PLN (30-40$), 1st march they wrote that shipping started. Now it is 5th month the shipping is "delivering". I contacted to the service, first they promised me an investigation to find out why my package didn't arrive, then they apologized me because investigation failed and promised me 10$ refund (it is a joke) but they didn't even do that. I have NEVER seen such big cheaters. Prices are so cheap and I was stupid that i trusted Dresslink.
Tip for consumers: Give them a wide berth.Ask Weronika about DressLink
My first order was when I bought clutch bags at Dresslink. The shipping was quick,however one the bags was in bad condition so I let it slide since I understand they make mass productions and mistakes are bound to happen. I ordered again about 5 weeks ago and I still haven't received my order because dresslink send my parcel with an invoice that had a very low amount and customers became suspicious and asked me to email them an invoice that I got from the supplier which I did. Only to find that the amounts on the two invoiced don't correspond,as a result a penalty of $104 has been issued. I emailed them a number of times regarding this,I keep getting an email stating that they will refund me half of my goods. Why? Did I make Twp different invoices? It's their mistake,and they should be held accountable. Of I don't get my full refund. I will keep posting this review for people to know what they got themselves into,I will never buy from nor recommend them. I've had it!!
i ordered one jacket a Sweater and a blouse the sweater and blouse sleeves Length Supposed to be 58 cm and this is a perfect length for me but when i got them they were too long i think they were like 5 cm longer than 58 or maybe more but the quality was fine i like them ...BUT look at the blouse LOL it looks so Different ! in the image the Chiffon or what ever this material called is black with gold embroidery but the one they sent me is all gold and the embroidery is not as delicate as the image and its a bit small although i ordered large and my normal size is medium and on the item description the Measurements of the size large are big for me but in reality it is tight
This company is a scam, don't trust it. how can you say you don't ship to your own country. I wanted to buy stuff from online and ship it to china address and my address wasn't being accepted by system so I tried to chat with them online and they told me they don't ship to china if order is less than 300 dollars.
Operator Lori has joined the chat.
Dear,hi,i'm Lori,how are you? thank you for contacting us! what can i do for you?
I tried to order and send to china address but the system refused the address
yet its correct
here is my address Aramex China
1/F, Building C, 1618 Yi Shan Road, Minhang District
Shanghai , Shanghai201103
yes, we do not allow to ship to China unless the order amount over 300 dollars
if u a located in china
I thought it wld be easy for u
sorry we do not ship to China unless the order amount over 300 dollars
then u a not a genuine company
how can u not ship to your own country
going to post this on review forum
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I bought some dresses on this site and I was worried about the cheap price. But I am really satisfied. What is good is that you have the possibility to see the real article on the site (not talking about what models and stars wear). so you can choose what seems better for you. For the size it is not easy because it is an asian brand. I am African lady so I have
90-74-102. when I chose a L it is like 90-80-95. So it is really a trade off. As solution I choose to buy chiffon dresses instead of sheath dresses. And no more problems!
And if I don't reciece my items I'm going to tell my company to put out the word not to order from this site because it's a scam. I keep reading all of these awful reviews and it's too late for me to cancel my order so if I'm not happy with my service from dresslink I will make sure they don't ever scam me again.
Proper documents were not sent with my order so it is still sitting in fedex customs. All the phone #s on the site are false so you won't get any help there!!!!!!! Good luck with email they don't respond to that either. At this point there is nothing I can do! Beware they are scammers!!!!!!
i ordered one outfit, and it never came in. it says delivired, i sent them an email and they never responded. it was accidentally returned but yet i don't even know where the package is at. they never answer calls or respond emails. don't order from here
ORDER I JUST MADE AN ORDER FOR $130.00 AN I JUST READ THE REVIEWS AN THEY ARE HORRIBLE!! AT THIS POINT I WANT TO CANCEL MY ORDER
ORDERED 4 ITEMS, GOT 3 THAT DIDNT FIT, THE OTHER ITEM DIDN'T EVEN MAKE IT, CUSTOMER SERVICE ( ONLY 1 AGENT IT SEEMS) WANTS TO SEND ME THE SAME EMAIL OVER AND OVER AGAIN...WANTING ME TO TAKE PICTURES OF AN ITEM I DIDN'T RECEIVE. PAID EXTRA SHIPPING TO GET IT HERE FASTER, IT WAS A MONTH THATS HOW LONG I HAVE BEEN ARGUING WITH THEM, TO EITHER SEND THE ITEM OR REFUND. THE ITEM WAS $7.28...SHE WILL REFUND ME 6.19 ( THEY CANT DO THE MATH) OR BLIND... I HAVE SENT 30 TO 50 EMAILS AND COMPLAINT FORMS...THE ONLY THING SHE IS CONCERNED WITH IS, I GAVE HER A 0 RATING. IT'S ONLY 7.28 PLUS 15.00 SHIPPING AND HANDLING. IT IS THE PRINCIPAL OF IT NOW. THEY HAVE ME SO FIRED UP! QUIT ROBBING PEOPLE, SEND MY ITEM! Has everyone on here noticed Sunny the rep for dresslink has sent out the same email to all of you as a response...this is crazy! Was told I will receive a full refund in 7 days... believe it when I see it! Hmmmm Sunny seems to be Echo too... Update.... they say they gave me a refund on my account...when I went to options of how I could get my refund, nothing happened...emailed them..response...to get my refund I needed to make payment with my pay pal account, to their address REALLY!!! SEE WHAT I MEAN!!! STUPID DUMBASS. NON ENGLISH SPEAKING PEOPLE>>>UGH
They somehow got hold of my email address, and sent me an email saying i had purchased from their ebay store, i hadn't, so caused me distress as I immediately thought my ebay had been compromised, first block of email:
You have received this email because you put an order in our Ebay/Aliexpress store days ago. We are honored of your choice and we are committed to offer better products with affordable price and fast shipping.
Dresslink.com is a 4-year-old individual website to offer fashion products but much cheaper price than those in Ebay/Aliexpress shopping platform. Dresslink.com is a reliable website because we have independent products department, sales department, shipping department and service department to serve you all the time. Dresslink.com provide over 22591 styles with all sizes including plus size. The price of some products can be low to $0.01 (see $0.01 flash buy here). "
So naturally I ran virus scan etc all clear, then logged into my ebay from secure source, and checked purchase history, naturally nothing there, so definitely scam tactics there.
I am also contacting ebay over this as its a HUGE no no to approach anyone about claims of ebay sales, especially if they haven't shopped with that store.
So they have obviously bought my information from somewhere, but at least only the email address, anyone who uses criminal methods to approach someone is up to no good.
61 Questions & Answers
We can help our customers to cancel the order when it's on the situation:
1)it 's on pending.
2).we haven't send it out.
await for your reply and wish you have a nice day.
You can send a email to the firstname.lastname@example.org
I will await for your message in there.Is that OK?
But my order is still sitting in he basket
All the email is default returned to me
Live chat doesn't work
Looks like a huge scam to me
Can you take a picture to show me what is the matter with it I will check it out and give you a proper reason to explain it .Is that OK?
if you have any question about your order or product,you can send message to the email@example.com
Await for your reply and wish you have a nice day.
About DressLink (from the business)
If you have any order troubles or need any help, please do not hesitate to email us via firstname.lastname@example.org. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!