DressLily Questions & Answers

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Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
Question:

I want to order shoes in the men size can someone give me some feedback on this

Answer:

Dear opici b. Thank you for your message. We will try our best to help you if you have any issues. Please kindly send me a private message if you have any issues. Here is link: http://support.dresslily.com/ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service

By CustomerService R.,
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Question:

Is this site a scam

Answer:

Dear La L. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
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Question:

About how small do the sizes run?

Answer:

Dear Reba D. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. Thank you for your patience and kind support. If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you. Best Regards Dresslily Customer Service

By CustomerService R.,
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Question:

I just have a gut feeling that an extra large is more like a small or medium in their clothes. normally when ordering from qvc or hsn, ix clothes are way too big for me and l a bit too tight. so xl is perfect for me. getting ready to put in a large order and now thinking otherwise.

Answer:

Dear Denise H. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. You can contact us if you have any issues. Here is link: http://support.dresslily. Com/ Thank you for your patience and kind support. Best Regards Dresslily Customer Service

By CustomerService R.,
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Question:

I have an order in the system right now and they are wanting to send them a picture of my credit card and drivers license. i have been buying things for years on the internet and not one company has asked this.

Answer:

Obviously you shouldn't do this. Please read the reviews for DressLily, they are awful! Just cancel your order, and shop elsewhere

By Sara A.
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Question:

Is this a legitimate website/company?

Answer:

Dear Arlene J. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
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Question:

Answer:

Dear Cricket r. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ We would study your case carefully and resolve it there and we are now awaiting for your reply. Appreciate your cooperation and kindly understanding in advance! Yours Sincerely Dresslily Customer Service

By CustomerService R.,
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Question:

Answer:

Dear Brianna o. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

By CustomerService R.,
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Question:

Are the sizes true or do they run extremely small like some other internet dress stores?

Answer:

They run really small, and hard to return

By Kathy N.
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Question:

Yes. i have complaints about your service and i need a viable call no: to get answers on my shipment i received today. how come the product i ordered on your website doesn't match what was sent to me. how come all requests sent to you will not send to you? how come you don't have a viable customer complaint department phone no:

Answer:

Dear Janice H. Thank you for your message. I am sorry to tell you that we did not have the phone in pour website now, we will improve it in the future. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/ We will try our best to help you if you have any issues. Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service

By CustomerService R.,
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Typical questions asked:
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