Guangzhou, Guangdong, China
I ordered a dress with customer measurements and color. Prior to placing the order I wanted to confirm the material of the dress I was purchasing. The online chat representative confirmed it was satin however, when I received the dress it was chiffon. There was an option for gold or silver beading. I choose gold and instead of beading received an awful sequins. Also, the only thing tailored to my measurements was the length. I reached out to them with proof of my order and the confirmation from the rep prior to my order as well as an email confirming what I ordered. They insist on me keeping the dress because, I quote " We have no use for it." Initially I asked them to send what I ordered and they continue offering me discounts in 5% increments insisting I keep the dress. At this point the occasion has passed and I will like my full refund and the return address to send the dress back (which they will not provide after asking multiple times.)
Oh sure, the pictures on line look nice but...
I, as the Mother of the Bride, ordered a dress from this company. In the picture online it looked nice. I ordered it 2 sizes larger because I had a feeling it would be made small and I could just get it altered if need be. I'm a 10, I ordered a 14.
When I received the dress 2 months later, it was stuck in a cardboard box, inside out and was so stiff, very unlike how it looked in the picture. When I went to try it on I could not even get my arm in it. I have no idea what size this was, but definitely not what I ordered.
I emailed this company 4 times regarding this problem and they never replied.
I then went to their "chat" online and they gave me an email address for support.
When I explained the problem they said I was too late to return it, that I only had 7 days...whaaaaaat????
Then they told me to measure the dress and take pictures to send them. When I did they said I was sent a 14. Then they told me to keep it!
I don't know who these people think they are to treat a customer this way. I originally had no idea it was coming directly from China. If I had I would not have ordered it in the first place.
This company claims to be in Kentucky, not China. There products are less than acceptable and their customer service even worse. What a scam...I
I'll reporting them.
Ordered dress as a size 6 (cause that is my size) and I received it in the form of a Barbie doll dress! It was so small, no one would of fit in it! They absolutely will not exchange it for a different size! GORGEOUS dress, but I am not a size 0! If I cant have it fixed I will call my credit card company and dispute it! They are the biggest scam artists I have seen on the internet, and they are the reason I hate to buy stuff on line!!
I recently ordered a dress from this site and it was fantastic! The dress looked EXACTLY like the photo from the website. I truly recommend this site, especially because everything is super cheap and affordable !
This website fraudulently steels consumers money. Even if you cancel your order before it ships or even processes, they refuse to refund your full money. They do not comply with what their own terms are for refund unless theyre scamming you into deducting a million fees and returning only a portion of your monies for no items recieved. They dont readily disclose the amount of processing time each item takes before they even ship it so they are misleading consumers on their website. Ive beem trying since the 29th of Nov. to get my money back with no success. I opened a PayPal dispute and tomorrow Im calling my bank.
I received the dress and it was cheap and stiff and too small; and they will not give me a refund. they said "Please understand"!!!!!!! as the reason they can not refund, Do NOT buy from this site!!!!
they have the worst service and plus I am going get marry next month i order on Oct 19. i told them right of the bat I need the dress whole thing white the mess it up. I get a phone call this last Sunday www.Dressale.com that the mess up. He wouldn't give me reason what happened. I told the company i want there phone number everything they said they don't do that. I said i want a refund. they gave it back like 1 day then took it back. then I get a message that they send it to me I don't want it at all. they have the worst Custer service. I try to talk to be people before I never been treat like in my tired life every. I think they need to refund everyone money. They treat people unfriend. plus i try to talk to those people and they would even talk to me on the chat windows at all they would hang up on me all the time or stop talk to me also I thought that would total rude. i would say are you there hello no one would answer back. they did that to me 4 times . I of those Lady, Men was tell me you never pay your bill she said you order 2 of them i said what are you talk about i never order 2. I had to prove that I pay it, she was treat really rude to her I told her I wanted my refund she told me they would call you 12 hours they never did. before that Sunday night they say they will get in touch with you 24 hours i never heard from the company also at what so ever. this is why i want my money back they don't even tell you what they are doing. This is another reason they should have a phone if some going on they should give it to you if some going you can get in touch with them. Instead of this stupid chat window and get with this rude people don't know what going at all they are very rude in the first place. They didn't even listen to me. I don't want nothing to do with them they have the worst site i ever been at in my life. i think everyone shouldn't ever go there again. Report them. Get them off then they will get lose there site and total and they will not be on busy no more. they will have better company that will help people that them. we don't need people who rip off people and wont refund your money at all. You never get your dress or they mess them up or mess them up. We need to take them down. They have did the worst for me. I need my money back for real. I know there been other people Complaint on them also. i want them taken care of thank you for my time. I am only 5 foot tall.
Spend over 254.95 on my Wedding dress. They do have a lot fraud. In there company. they wont help you period. Let me show you what this.RayLynn : 178458 I need my money refund
Lucas: I'm sorry for the delay. I'll be right with you.
Lucas: Thank you for waiting. I'll be with you in just a moment.
Ray Lynn : Lucas if you guy don't send me my money back
Ray Lynn : I want a full refund of my you all own me
Ray Lynn : from my wedding that order
Ray Lynn : Lucas i know you still there
Lucas: Please email to email@example.com write down your order number and problem ,we need your email to confirm and as record My colleague will confirm the problem and solve it ASAP
I have don't this. they don't listen at all.
Chat InformationYou are now chatting with 'sandy'
Chat InformationHi, friend. How may i help you today?
sandy: Hi,this is sandy
sandy: what can i do for u plz
Raylynn: sandy your company sent me a dress with 2 codes 1 being 178458 nbut go0t chargesn for it
Raylynn: I also told you im as as a hobbit . Im 5'0 how can you help me please send me a refund of both purchases i have the purchase numbers for you 88326 and 151110 . i can tell you if your company is sham you will be hearing from my lawyer who happens to be my son in law thanks you.
sandy: I'm sorry for the delay. I'll be right with you.
sandy: let me check
Raylynn: excuse me sandy, I am a very unsatsfied customer. saying yull be with me in a second means nothing i need a response asap or my son with file charges , because this is not a B.B.B company. so please get back to me .
sandy: As i checked,you have sent us the email to our customer service,my colleague will hanle with you
Raylynn: that is not satisfactory, my wedding is december 11th i will need a full refund of both purchases, and a package and label fully paid so i can send the dress back to you thanks.
sandy: The dress has shipped to you
sandy: have u got it?
Raylynn: yes i have recieved it. which is why i responded to you. so far have not gotten one solid answer. its been rep after rep. so please let me know asap. thank you
Raylynn: I told you i have the dress already
sandy: ok.my colleague will handle with you
color may vary by monitor
This is a finished dress tailored and photographed by dressale.com. All rights reserved. Copying or otherwise reproducing this image is strictly prohibited.
Transaction ID: 2KC42133C3493674P
Hello Ray Lynn Sylvester,
You sent a payment of $254.95 USD to DRESSALE. (firstname.lastname@example.org)
It may take a few moments for this transaction to appear in your account.
Instructions to merchant
You haven't entered any instructions.
Shipping address - confirmed
Ray Lynn Sylvester
222 partridge lane
mesquite, NV 89027
The seller hasnt provided any shipping details yet.
Description Unit price Qty Amount
Item# Receipt-178458 $254.95 USD 1 $254.95 USD
Subtotal $254.95 USD
Total $254.95 USD
Payment $254.95 USD
Charge will appear on your credit card statement as "PAYPAL *DRESSALE"
Payment sent to email@example.com
plus they charge me for 40.00 ups also.
if you want there true address pm I have it.
For questions regarding order status and other after-sales supports, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by Submitting a Customer Service ticket. You can also email us at firstname.lastname@example.org. We will respond within 1 working day.
If you need information before you buy, you can start a Live Chat with our online sales representatives. If you are not comfortable with real time chatting, you can also email us at email@example.com. We will respond within 1 working day.
Our Office in The United Kingdom is SAIR LIMITED. The address is Third Floor, 207 Regent Street, London, W1B 3HH.
Our Office in HongKong is JARDEHKLIMITED. The address is UNIT 04, 7/F BRIGHT WAY TOWER NO. 33 MONG KOK RD KL, HONGKONG.
For copyright issues and the other legal issues, please email us at Copyrightwithus@gmail.com. We will respond within 1 working day.
I have notice where you order your dress they have different website. they don't keep there word also.
there address if you want have it www.dressale.com
2 Floor, BUILDING 1, NO.8 CHANGTING ROAD, SND
SUZHOU CHINA, PEOPLES REPUBLIC 215151 PHONE 13372107153
they called me today and told me that they don't know how to refund me my money on the credit card. They have no ideal how to do that. That is another reason you don't want to go thur www.dressale.com
I ordered a wedding dress that took forever to get to me, and was evidently coming from Japan and stuck in customs. When finally received (after the wedding) we tried the dress on, it was sewn in an odd type of measurement. sleeves too tight, breast area huge, trunk of body extremely small and belly area in front bunched up and was as if sewn for a pregnant person. I tried to return it, and I could not get a return address from the first-name only people responding to my emails. They repeatedly cut and past the same message to me stating that I am not allowed to return the dress. They stated that I am basically stuck with the dress, and they do not accept returns just because I am unhappy with the dress. then they insisted that I try the dress on and send pictures to them. I don't even know where these people are. They also said, do not send to the japanese dress, as it will just be lost and I will not get any money back. I AM LIVID!!!!!!! I WOULD SUE THEM, BUT I DONT EVEN KNOW WHO THEY ARE!!!!! The only people that I dealt with besides this first name only crew, was the shipping company. Very odd company and very odd apparel. I am stuck with a $150+ dress that would not fit any normal human being.
Tip for consumers: DO NOT PURCHASE FROM THIS COMPANY, YOU WILL BE STUCK WITH POOR AND UNUSABLE PRODUCT AND NO WHERE TO SEND IT BACK TO. YOU WILL BE SCAMMED!
I ordered a veil and needed for a wedding today. Their site said it will arrive by today and it has not. I chatted with a rep at Dressale and they said it will be here soon. They said it left Hong Kong and it is on it's way. I told them to cancel, and they could not help, told me to email customer service. I would not recommend them at all, don't waste your time, just get what you need from a US company; you can't even call them. Total waste of time and their service is horrible.
I ordered a dress that did zip however the fit was completely unflattering and the beadword was not shown well online and was very gawdy. The neckline doesn't rest against my skin in floats an inch over my shoulders. They refuse to issue a return as they believe "the dress looks nice with me" clearly English is not their first language. The dress was also lined with awful foam padding that made the dress boxy and heavy.
Couldn't understand the woman from China's messages when she called very early in the morning and then they had the gall to say it was out of stock, and gave a separate excuse that it was too complex to make in the measurements 35-28-35 and for a person 5 ft 4 inches. Offered an exchange and requested a full refund immediately so I could buy a dress from a reliable source! I also said I wanted and accept no other offers besides a full refund. We will see what their response is and keep updating.
Do NOT use this company. Dress was very different from the picture they stole from another vendor's company. Their Customer Service is even worse than the dress. There is NO RETURN POLICY despite what their site indicates. I went through PayPal and was able to get my money back.
Once PayPal returned my money they THEN wanted the dress back. They couldn't use the dress as "handmade custom for you special from fine material" (since when is hot glue a fine material??) and returning the dress would be "waste of dress maker and time money."
They now wanted the dress since they weren't being paid and they threatened to have "black credit record done to you" which would "do bad to your life" because the didn't want to "harass you as well!"
They also keep changing their site name and change bad reviews on their site to 5 star.
Ordered a dress that looked nothing like on the picture. You could tell it was meant to be the same dress but it was quite different. I tried to return it and they wouldn't take it back. Terrible company. Terrible customer service.
Buyer beware! Dressale is nothing but a rip off! Questions about your order.....don't expect any help!
DO NOT EVEN THINK ABOUT PLACING AN ORDER FROM THIS COMPANY!
I Bought a dress from Dressale. As stated by most reviewers they don't know how to make a dress, nor do they have any standards or customer service to fulfill an order correctly. They steal your money and have you emailing back and forth to no end.. Now that I have returned the dress directly to their sweat shop in China (Address and Account is on the label when the dress arrives - save the shipping label) I have an insurance company writing to tell me that someone has submitted an insurance claim for the exact amount I paid for the dress I ordered from Dressale. NOW what do you call this? Someone has used my name to submit a claim to an insurance company for the exact amount I paid Dressale for a dress that was returned back to them, which was made WRONG and NO good to me! I am seeking further action. BE AWARE!
My dress was ordered one size larger than I normally wear. Still does not come close to fitting. I have been emailing them back and forth now for ten days. Their response is very rude and belittling. They will not issue a return ticket telling me it is my fault I ordered the wrong size. I ordered a premade size....not an individually tailored piece. If someone has the address to return please let me know as I want this dress to go back to them! I've filed a dispute claim with both my credit care and PayPal. Do NOT do business with them....this has been the biggest hassle ever!!
THIS SITE IS A RIP OFF. DO NOT SHOP HERE. THEY TAKE YOUR MONEY...THEY LIE ABOUT SHIPMENTS. THEY DO NOT PROVIDE CUSTOMER SERVICE FOR DAYS. THEN OFFER ONKY A 20 % OF MY NEXT ORDER. THEY SAID THEY WOULD SEND A FREE PAIR OF WEDDING SHOES IF I COMPLETD THE ORDERS SAME DAY. THEY ACCUSED ME OF EDITING THEIR EMAIL AND WOULD NOT ADMIT THEIR SALES REP LIED. NO CUSTOMER SERVICE. STAY AWAY FROM THIS COMPANY. HORRIBLE.
i buy a dress and when i got it it was too small and i did not get my money back so i would not buy anything more that come from DRESSALE.com and i did not know that it did not make in the usa it make in china and i pay a lot of money for it
Got a dress complete disaster. No way I could wear to a wedding. Top part did not align with the bottom part. Slit was too high and way out on side. Terrible customer service. Asked was to get it fixed locally. Nobody locally would even touch dress to fix it. Never order from them.
i ordered a dress two sizes too big to make sure it would fit and when it arrived it was two sizes two small. I emailed the company and they said to lay it flat and measure it and take photos of it which I did and they said I didn't do it right. They also sent the wrong color so u wouldn't wAnt it if it did fit. They won't exchange it or refund my money. They said they would give me a discount on another dress but I don't want to take the chance of it being wrong again. So now I'm out $226 and have no dress. They didn't label the size on the dress or even include a packing slip in the box.
This is the worst shopping experience I have ever had. DON"T DO IT!! I sent my purchase back. The emails back and forth for 3 months are so irritating and repetitive on their part. I give up trying to get my money back.
I feel so stupid for not reading these reviews before using this company. The dress I ordered did not show up in time for my event. I tried to cancel the order and was told the dress was made and I couldn't cancel it without a BARRAGE of fees which were nearly 3/4 of the cost of the dress. I had countless email exchanges with them - they are the most crooked company I have ever dealt with. When the dress finally showed up it was the WRONG color!!! When I told them that they said I was wrong and to look at an attached color chart, but there was no attachment. I sent them photos of the dress which was supposed to be dark green and it was a teal blue. I sent them a copy of my invoice which showed my order to be DARK GREEN, and they still will not do anything at all. I am SO furious and feel SO frustrated that I am just stuck with this $185 dress that I will never wear. I will take it up with PayPal but I double I will ever see my money or the correct color of dress I ordered. STAY AWAY FROM THESE PEOPLE - THEY ARE FRAUDS!!!!
Tip for consumers: DON'T DO IT!!!!!!
The good reviews are not of the Dressale.com. Do not order from this site. They will only contact you via email. The quality is terrible and the fabric is cheap. Ordered a size 6 petite dress and received a size 12 top, size 0 waist and the length could fit someone 6' tall.
Came upon this website by accident. Pictures of the dresses very deceiving. Checked the return policy before I ordered. Guaranteed return if damaged - what a joke. First, the dress was 6 weeks in coming (from off the rack -- not a custom job). Finally received it only to find that the zipper does not move, up or down. Tried everything I could think of to move the zipper without ripping the dress. Attempted to return the item as damaged. Sent pictures. Was told by customer service that "from the pictures the dress looks fine." How can you tell that a zipper doesn't work from the pictures? Spent way too much $$$ for something I will never be able to wear. Do not waste your time here.
Well I got a piece a $#*! from this people with one sleeve longer than the other . after them giving me a million excuses and not accepting my return and offering me only 20% . I dwny and I started a claim with my bank. I had to submit evidence of the emails and pictures but hey I got all my money back.and now dressale is harrasing me to send their dress back and telling me I have to paid for shipping. Which they can suck on it because I don't have to do anything. So if you are in the same situation go to your bank. Don't let this people steal your money.