• DreamProm

Overview

DreamProm has a rating of 2.6 stars from 351 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DreamProm most frequently mention customer service, credit card, and wedding dress problems. DreamProm ranks 24th among Prom Dresses sites.

  • Service
    13
  • Value
    12
  • Shipping
    12
  • Returns
    9
  • Quality
    11
40
See all photos

What reviewers want you to know

Positive highlights

  • I loved the wedding dress I ordered from them and it fit me perfectly...

Critical highlights

  • The customer service is very rude, horrible and gives you attitude.
  • My daughter's prom dress was possibly the lowest quality fabric I have ever felt or seen.
How would you rate DreamProm?
Top Positive Review

“Great outcome!”

rhonda s.
3/23/15

Well, the dress arrived a few days after the stated arrival date. It is beautiful. My daughter is very happy with the dress and so am i. The quality is very good, better than some she tried on locally and looks better for the price. After reading the reviews i was worried but by faith things worked out fine. Hoping for more great stories as these occasions are special.

Top Critical Review

“Upsetting”

cindy b.
5/11/15

My brother bought me a wedding dress through this company. I ordered 4 sizes bigger than I would normally wear I put the dress on today I can't even zip it up. Its not like its pictured on their website. I think the dress is pretty but I have to see if a seamstress can put material in the back of it so I can wear it on my wedding day. Would never recommend this site to no one

Reviews (351)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (45) prom dress (46) return policy (20) wedding dress (37)
Thumbnail of user cindyb45
1 review
2 helpful votes
May 11th, 2015

My brother bought me a wedding dress through this company. I ordered 4 sizes bigger than I would normally wear I put the dress on today I can't even zip it up. Its not like its pictured on their website. I think the dress is pretty but I have to see if a seamstress can put material in the back of it so I can wear it on my wedding day. Would never recommend this site to no one

Thumbnail of user carolel4
1 review
4 helpful votes
March 11th, 2015

I ordered a dress for a wedding. Still haven't gotten it yet, although they said it would be here March 10,2015. No time for alterations if necessary. Customer service is a joke. They will get your money and then they don't care. I asked for a refund because the dress was late and someone else in the wedding party received their dress. It looked nothing like the photo. Poor quality. They are refusing to give me a refund. Please don't waste your money.

Service
Value
Shipping
Returns
Thumbnail of user ekaterinas2
1 review
4 helpful votes
October 22nd, 2014

I wish I have red all review before place an order in DreamProm! Worst experience I have ever had! The dress came in the wrong size, wrong color and was very poor quality! The company tried to fault me for the wrong measurements and they didn't want to take it back, they also didn't cover 100% of the alternations, just third part of the price. I am so disappointed, I couldn't ever wear this dress, I wound up buying a new one in a shop (the same price with 0 stress!).
Think twice before placing an order from DreamProm!

Thumbnail of user jenniferc57
1 review
0 helpful votes
April 8th, 2014

They are AWFUL! They are liars and thieves. I suspect maybe even a fraudulent company, But what can you expect from a company in China! They essentially have no customer service and when you can get through to someone on their Live chat its a joke. They make empty promises and tell lies. They even charged me $40 for express shipping and I 5 days after it was supposed to be here it still isn't! DO NOT buy from this company

Thumbnail of user izzyc5
1 review
1 helpful vote
March 20th, 2017

I am sorry if you guys got a bad dress but i emailed the company and they gave me full insurance that i will get the dress i orderd but ya they are a amazing company and they where really kind to me ;) hope everyone will get a better experince in the future

Thumbnail of user lejlab
1 review
0 helpful votes
March 24th, 2014

The correspondent from the company seemed as though I was the first person to encounter faulty packaging and incorrect ''custom-made'' attire. They argued back and forth not offering any solution. They suggested I take pictures of a live seamstress measuring my dress. It was ridiculous. They wouldn't even acknowledge the dress was the wrong color after photographic proof. It is actually pretty comical. I am reporting them to massive scam detectors.

Thumbnail of user jessicac45
1 review
0 helpful votes
March 14th, 2015

Even though you all had a bad experience with This website unlike you I had a great one I ordered my dress 2 weeks before my prom it came back on the promised day the website said and fit me perfectly no christals or fabric or anything missing I stood out of everybody I only paid 200 dollars and I got my money's worth I also have pictures if would like to see please email me *******@icloud.com I would gladly show you as well this is not a scam site they touch base on everything and made my night a night to remember I'm going to prom again and will be looking on here again

Thumbnail of user paulh90
1 review
2 helpful votes
March 24th, 2014

Dress doesn't even come close to fitting. They had exact measurements so there is no excuse. It's like I paid $200 for a $20 Halloween costume. The customer service is a joke. I have a dozen emails to prove it. The whole web site is a lie and scam. DO NOT BUY FROM THEM! You will regret it. The $200 is bad enough to swallow because they keep giving you the run around on a refund the worst part was the look on my daughters face when she put it on.

Thumbnail of user jasminem18
1 review
0 helpful votes
April 17th, 2015

I ordered a dress I loved for cheap, and had the color changed from white to red and custom sized. Everything was right size and color wise but the beading wasn't the same as shown in the picture and the material under the beading should have been transparent, not opaque. I would have loved in a lot more if the beaded part had been right because it was unique before and now its very average looking. Its still a very pretty dress but have paid $170 for it I am not happy about the outcome.

Thumbnail of user andym50
1 review
2 helpful votes
May 9th, 2014

It was a horrible experience. I ordered my dress and though it came within the timeframe, the dress was so tacky that I had to go and buy a new one. Not only that, but the company refused to give me a refund because they said "It looks as beautiful as it does in the pictures." Really? Also, they have this way of saying that every dress is 5% different than the picture. How exactly can they give a quantitative statement for a qualitative object? It makes no sense.

Overall, this place is horrible. Don't pay attention to reviews. Ugh.

Thumbnail of user deniseb38
1 review
2 helpful votes
February 20th, 2015

I ordered a dress for my son's wedding, made to measure well it would have been if I was cross between Jessica rabbit and Jordan, it was dirty and poorly made. I've kept it as it gives the family a laugh when we talk about our fashion disasters please people don't waste your hazard earned cash to these thieves!

Thumbnail of user kristens10
1 review
1 helpful vote
March 29th, 2014

I have had the worst experience with this company. My dress came and i broke down in tears. It is the ugliest dress i have ever seen. They refuse to take it back even after multiple email conversations, picture proof, and a demanding and hard headed customer. I will NEVER buy from this website again and i hope no one ever does. My dress is horrible and i most likely won't be able to return it or get my money back. $163 down the drain. My prom is now ruined.

Thumbnail of user jackien5
1 review
1 helpful vote
March 5th, 2014

I ordered a royal blue dress and bolero jacket for my sons wedding. When it arrived it is purple. The jacket is very poor quality I cant even get it on. All the seams are thick around the arms and looks like a child has made it. I have contacted dreamprom and sent photos to show them the colour but I am wasting my time they are not interested. Definitely do not buy from this site you are wasting your money.

Thumbnail of user barbaral39
1 review
1 helpful vote
March 11th, 2015

The dress was NOT at all what was shown. It is the ugliest thing I have ever seen. It was for my daughter's senior prom and when she saw it she burst out crying. The beading looks like a super hero breast plate. There are so many layers you cannot zip it. The color in the under skirt is correct, but after the 9! Layers of fabric, the top layers is not what was chosen and the many many layers are so huge it is ridiculous. I wish with all my heart I had googled and read reviews before buying this dress!

Service
Value
Shipping
Returns
Quality
Thumbnail of user shannonw12
1 review
8 helpful votes
September 14th, 2014

I just got ripped off by this company. DO NOT buy from them. They sent me the WRONG dress and won't allow me to return it. I am a lawyer and I am going to trying a class action lawsuit against them. Judging from the amount of unhappy people, I think we have enough for a class action. Please email me at *******@gmail.com if you are interested in joining the class action against idreamprom.com

Tip for consumers:
Get off this site! idreamprom is a scam company!

Thumbnail of user mariaa48
1 review
2 helpful votes
October 11th, 2014

Don't buy from DreamProm. I wanted this beautiful wedding dress for my special day. The Dress is described as: MiraculousTrumpet/Mermaid Strapless Floor-Length Chapel Embroidery Color Wedding Dress. It did not look nothing like the dress I have order. The material was heavy in weight and the beads on the dress did not have any kind of pattern. You can't call them and tell them anything about the dress. The customer service can't really help you with any of your questions you may have. Email is all you get. Dreamprom offer me $20.00 refund on the dress.

Tip for consumers:
The black beads are not in any kind of pattern. The edges are cut sloppy, hems are uneven on the dress, pieces of fabric were not attached. Fabric are missing off the bottom of the dress. The dress did not flare out. The material did not hug your stomach and bust. Not Good Business.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rhondas14
1 review
0 helpful votes
March 23rd, 2015

Well, the dress arrived a few days after the stated arrival date. It is beautiful. My daughter is very happy with the dress and so am i. The quality is very good, better than some she tried on locally and looks better for the price. After reading the reviews i was worried but by faith things worked out fine. Hoping for more great stories as these occasions are special.

Tip for consumers:
just make sure you know where you are ordering from before doing it online for something this special.

Service
Value
Shipping
Returns
Quality
Thumbnail of user terib
2 reviews
0 helpful votes
May 4th, 2014

Buyer Beware! Although my daughter's dress arrived before the expected date, it was not the same dress pictured on the website. It was vaguely similar, but we were disappointed. We purchased a custom dress, and despite sending in exact measurements, the dress doesn't fit properly. The worst part is that the zipper is extremely difficult to close because it has to pass over very thick fabric at the waist. We're not even sure that it will zip on prom night. I took it to a seamstress who said there is nothing that can fix the problem. She also said she's seen a lot of quality issues with gowns ordered from overseas. We are stuck with this dress because returning is all but impossible.

Thumbnail of user mariec14
1 review
2 helpful votes
December 30th, 2012

POOR customer service, can only email them and i don't think they really read my emails. Cant tell for the dress yet but they ship with UPS and don't provide you with much information. I cant have my package to be held/reschedule the delivery/change the address because i dont have a particular package number and after 3 times of asking them to call the company to help me with this (i'm out of the country for the holidays) they told me to do it myself even though i told them i needed a specific number.

Thumbnail of user kristier1
1 review
1 helpful vote
March 7th, 2014

Do not order from this site. We just received my daughter's prom dress. It could not look any uglier. NOTHING like the photo and it is VERY POOR QUALITY. Plastic snaps, cheap fabric, the color is WAY off, and although we sent in her exact measurements, it does not fit. I can not stress enough how cheaply this dress is made. Do not be fooled by the website. Be sure and read the return policy. Stay far, far away from Dreamprom.com. It is more like a nightmare!

Thumbnail of user lial12
1 review
0 helpful votes
May 14th, 2014

Never-ever order any dress from this site. You will receive a cheap quality replica which is poorly tailored and made of a cheap fabric, which has nothing to do with the original dress on the picture. Upon your complaint they will request the photos of the dress and then for months pretend they didn't receive the photos. Eventually they will come up with an offer of 20 $ compensation, where the actual price of the dress was 250 $. Stay away from this scam

Thumbnail of user albym1
1 review
1 helpful vote
October 25th, 2012

I received my dress today, must I say that I did not expect the dress to be absolutely beautiful, stunning and gorgeous. I have never ordered from Dreamprom, this was my first time and I can't get over how beautiful and stunning this dress is

Thumbnail of user myhoan
1 review
0 helpful votes
Thumbnail of user paulr82
1 review
0 helpful votes
March 20th, 2014

If you are thinking about using this company consider: their photos are stolen from other web sites and their dresses are cheap knock offs. Look at their rating here. It means you have a 50/50 chance of having a major problem. If you like those odds then please be my guest. If you didn't know, you CAN do a charge back even if you use your debit card, but it wont matter if they ruined your daughters prom.

Thumbnail of user jodij1
1 review
0 helpful votes
April 4th, 2014

If I could give it ZERO STARS I WOULD.
What a freaking joke! Stay away from these creeps! All those other 5 star reviews down there are just from the company trying to better represent themselves. Ha!
This ordering of the dress was an absolute nightmare. It never came, I never got a shipping verification, it was charged on my credit card as a flagrant charge. The US ABPIA even reviewed about these scumbags on their site. Stay away. Save your money. This is such a scam.

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From the business

DreamProm sells discounted prom dresses, wedding dresses and assorted other formal dresses.

Company Representative

Thumbnail of user dreamp1
DREAM P.

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