DirecTV

Waiting for Direct tv to answer the calls is crazy last time it took them 1 hour and 40 minutes today I got to 50 minutes and hanged up can't even get someone on the phone it's crazy switching back to xfinity I can't belive Direct tv and last person I spoke too a few weeks ago screamed at me and my husband and told us to shut up I asked if he could talk to us politely he said no and if we didn't like it he can hang up and we could wait in line again.

Might just be the area but roof mounted direct line of sight south and still half the time it has to switch over to "streaming" to receive the channel. Used to get DTV because they had NFL Sunday ticket but now that's on YouTube. Last thing is you'll be bombarded with sales calls telling you you can get Show Time or whatever free for a month or so and can cancel at anytime. The company they use are rude and obnoxious on the phone. I only have it as a convenience thing now.

I cancelled my service after 10 plus years. I then returned the equipment a month prior to them requiring it back. They then charged me for the equipment, not giving me any reason why. I called multiple times and each time a CSR would place me on hold and never return back. Now the crap company has reported this fee against my credit. I highly recommend never signing up with this company.

Whatever you do, DO NOT get direct tv! It's like you stepped back 30 yrs. In time! TERRIBLE service with antiquated graphics/technology! Also, tricked into 2 year contract through AT&T bundle, with a cancellation penalty of $470! Direct is so bad that we will pay the cancellation just to get out!

HD picture is no better via satellite upgrade. Cost went up. Quality went down due to a black/gray horizontal Genie bar cutting off the top part of the screen. So, I am paying more for less picture. Often heads of people or words on screen are blocked. Bad! & no fix.

If I could give negative stars I would. They neglect to tell you a huge amount of details. While there is no contract we just cancelled our service and they will not refund any money. They also do not take back their equipment and charge you for it after you cancel. We cancelled because of constant channel freezing, shutting down, lagging or simply not working at all Do.not get DirecTV. Not worth the money or frustration.

Signed up for Directv and was told we would get a $200 Visa Card after 3-4 months, now after 6 months called Directv and it expired. We were never told we had to call them with 120 days to ask for this card. If you advertise to send a Visa Card after so many months, JUST SEND IT. Rip off. After our contract is done, we will move on and never return (if we wait that long). Beware of their false advertisement for the Visa card special.

After working with the DirecTV tech support ladies in the Philippines to get a receiver updated, I ran out of patience after just over 2 hours. The last lady must have asked about home addresses and receiver numbers 5 times or more. I think we were in a never ending loop, so I just cancelled the order. I definitely would not recommend them although I have been with them for over 25 years.

Continued and ongoing loss of signal and problems getting service. Techs have been out multiple times over the past year. Works for a few weeks then doesn't. I spend more time on the phone, climbing over furniture and trying to connect. The phone bank you call is horrible. I haven't had service in weeks and asked for a credit on the $300 a month bill. Nope. Agrumentative. I was against the AT&T purchase, it has been a disaster. At&T lost millions of customers since it purchased Directv.

A lighting strike damage our satellite boxes. They scheduled a technician to be here between 12 and 4 pm. At 12:15 Brandon was in our house,he replaced the boxes and checked all our connections to ensure nothing else was damaged. He was friendly and attentive. Job well done and thanks to Direct TV for the early response.

They suck at customer service… absolutely horrible! Their agents read from a computer screen and can't think beyond what is in from of them!

Worst customer service in the universe. 4 different people to get to the "decision maker". $20 compensation for losing the channels we watch 40% of the time. F… them. I am not paying the last bill and will go to court to defend these Nazi's. Arrogant, unfair, etc. And by the way, the package includes bay tv which I don't watch and consider a perversion but they make me pay for that trash. Suck me direct tv.

I was with DirecTV for over 35 years at the end of that period my bill was almost $200 a month including internet, no pay stations no pay-per-view just regular TV and internet. They keep telling you your promotions are running out and there is no promotions available at this time we had a bad windstorm I ended up leaving them. Now I have T-Mobile internet at $50 a month locked in for life and I am streaming on TV I have more stations now than I did with direct.

Who are these monkeys coming up my driveway and entering my home with an attitude like they're somebody?! Death to satellite tv!

I called today, 03-04-24, due to my directv not working well. We talked to a rep on 03-03-24 and we asked to have our equipment swapped, to which they agreed. I got the confirmation email on the 4th and they told me I'd have to sign a commitment for 2 more years. I've been a customer since 1998 except for 2'years. So I called them and inquired about just getting WORKING equipment they said SURE, you will need to commit for 2 more years. So, I'm guessing cable here I come, sure glad I was loyal.

Terrible customer service, they didn't show up or call twice in a row for the same issue. Both times I called they didn't know what I was talking about and spoke badly about the previous customer service employees I spoke to not doing their jobs. I was not offered help with figuring out how to fix our issue but I was scheduled in 20 days. We have been with direct tv for 10+ years

Direct TV expects people to set everything up on there own. It's way to difficult and many seniors are clueless. If you call to get a service rep for assistance the phone call is another whole problem getting someone to talk to. So we have a kit and know clue how to install it. I will probably have to send it back and pay the $500 fee. Please inform people you know that you have to do everything yourself and stay away from Direct TV

I have been with direct tv for the last five years but I just recently switched to Dish TV due to bad customer service and they also took away two local stations and at the same time raised by bill another twenty dollars and when I told them I was leaving them they tried to offer me another deal but I told them that screw me once shame on you but screw me twice shame on me and they will never see me again. They are a very corrupt business and buyer BEWARE

This company has gotten ridiculous! I changed the program for 3 days and went back to family channel and they took 2 news channels we had always had off. They said they changed programs in nov and when we changed programming we could no longer get all the channels we had before! We will be looking to do something else. Us paying them 20 years means nothing! If I could give a rating it would be in the negative number!.they said if we pd $50'extra dollars we could get the news channels back! We have had these channels 20 years!

I have been a DIRECTV customer for years and I am going to move to a new provider in the next 2 weeks if they don't put CBS back on. People have not been able to see their shows for almost two years because of the actor strike. Now, the season premieres started last week and most of my shows are on CBS. This is ridiculous to not to have reached an agreement in this length of time. When I leave, I will never return to DIRECTV. I would give a zero rating if I could.

Service totally sucks. For the past 4 weeks it keeps dropping reception. Not just once a day either. Since 6am this morning we have lost reception 5 times. Guess we'll be going to spectrum. This is ridiculous, they raised our rate and the service went to hell.

They said I shorted them on a payment.I payed full payment for 6 years perfect payment history.I sent them proof of payment and the still suspended my acct.
I call customer service again they wanted me to pay a balance.I said no way am I going to pay again,so they said pay or cancle.
Spectrum will be here at 8 am to hook me up.By direct tv your customer service is horrible get your act together.

My TV has worked about3 hours in the 6 weeks I have had direct TV. I have spent about 10 hours on the phone with so called technical experts who are rude, insolent and worthless. I have been told twice a supervisor would call back and none did.
The contraption they sent me to stream direct TV is defective yet they insist on repeating worthless exercises to confirm and then still haven't sent new one.
Direct also does not work on vizio which is one of my televisions.
Nothing is better than Direct. Then you at least are not paying for nothing.