DirectGardening

They don't stand behind thier products that they ship even when they send the wrong items. These guys have the worst customer service I've ever had the pleasure trying to deal with. I order privet hedge they sent Siberian elm and won't stand behind it because it been over a year nobody can tell the have the wrong items in that time frame when they sell root stock? They refuse too make it right so I'm gonna have to deliver these back in person I guess!

I brought 3 Giant Asian Pear from Direct Gardening
Last year, on there website it's said this Pear tree produced 3 pounds per fruit and they're self fruit. The tree doing good, but they have thorn and leaves are very small and the leaves color is purple and red. I messaged them but they never answer my question they just give an excuse. I'm thinking it was a Bradford pear. They're dishonest. Do not buy from this place

Ordered plants on April 29th. Still not here on June 9th. If they ship now they will probably all be dead when they get here because of the heat. Sent multiple emails. 3 weeks ago they told me they were processing the order and shipping it. Phone always busy so you can't talk to anyone. The one star is only because they do have some cool plants, you just can't get them. No customer service.

I ordered some creeping thyme online. There was no email verification and when I called several times, they could not tell me the status of my order. So far, it has been almost 3 weeks and still no product and I am about to miss my planting window.The one star is only for the poor woman answering the phone who was very nice but her computer provided absolutely no information. She was most apologetic but her company sucks. I guess my funds are tied up. I will have to check with the bank.

Is there a way we can sue this company for stealing our monies?
How many customers ave they fooled of taking monies and delivering trash.
I mailed the original shipping label for replacement as per their policies after sending me trash dead plants last June. They emailed me and replied replacement will be this fall.
Then they sent a card with a different response that they will mail replacement on Spring 2022.
In other words after ordering on March, they will probably send after a year. Maybe never and they are laughing their way to the bank.

I have ordered twice from this firm. It seems they may deal in dormant frozen plants? Most plants received do nothing but rot and die. I follow the warranty instructions and they are very good at replacing items. Trouble is, the second shipment is not much better than the first. Plants do not come to life. Since I am a mature adult. I don't have a year or two to waste getting something started that I may not live long enough to enjoy. (lol) Buy locally and get bigger, healthier plants.

Plants came dead, almost 2 months after being ordered. Shriveled and dry, it was a pathetic site. This company should not do business or stay on their clearly mom & pop scale. They cannot keep up, nor do they have the product and distribution down well enough to try to be national. I told them to keep my $50 from the order - they need it more than I do.

I ordered $400 worth of trees plants etc. 8 wks ago... I just received a post card stating they will ship spring of 2021... next year. No additional information except it looks like they may ship one tree. If I have any questions send the post card back... what? Asked for a refund... nope they will place me on a list for next year. I need my stuff this year. From what I'm reading I'm sure they will arrive dead anyway... stay away from these crooks. The BBB should shut them down.

I waited 8 weeks for them to ship me garbage. Of 5 items, 1 did not ship at all, 2 were substituted to different bulbs (out of season in June), 2 arrived in poor condition because they used the slowest postage option available. DirectGaradening.com keeps refusing to issue a refund until I pay return shipping on the goods I didn't order. Hoping BBB and credit card complaint get my refund.

Premium prices for tiny bits of planting materials. Most arrived bare root and dried out. The ornamental grass ($16!) was a one inch plug that was so rootbound it will never flourish. Their return policy is impossible so you are just throwing your money away. Great product descriptions but don't trust their deer resistant recommendations. I spent a few hundred dollars on plant debris!

I purchased the giant Asian pear from this company for my NC home and a 3 in one pear for my sister in Africa 3 months ago, and once I received it (after a month and 2 weeks of waiting) It arrived COMPLETELY dead. Contacted customer service, and was told you can only receive a refund during the first month of purchase. I told them I didn't receive it until after a month and they said "not our problem it's the shipping company" and hung up. NEVER purchase from here. Scammers and rude.

I would give 0 stars if I could! Ordered Purple fountain grass. Order came Dead and would not grow after it took 8 weeks to be delivered. Emailed cust service with no reply. Mailed backed receipt for a refund with no response. Only thing this company is good for is taking your money. They DO NOT HONOR Warranty.

It took 3 months to get my order. I'm in Texas, so we need to plant early, that didn't happen.
I got about 50% yield from what they sent me. After a bitter complaint, they sent me another delivery gratis, with the added present of a highly poisonous plant... to dogs, cats, children & humans. Oddly, THAT PLANT, arrived in pristine condition... hmmmmm. My neighbor planted it in a place no one can get hurt by it.
Just don't use them.

Never buy from Direct Gardening. The items they send are either dead or die shortly after. I asked to cancel a second order I placed shortly after my first order (I should have read reviews on them first), but got nowhere with cancellation. Plants in second order primarily dead/dried out. Although I asked for a refund, I don't hold out much hope. As another reviewer stated--an expensive lesson but one I won't repeat, as I will never buy from them again.

We ordered 5 Corydalis Blue Line plants at $11.00 each. What we received was dirt. There was no sign of any plant material in any of these packages. I asked for a refund... but was told I could have merchandise credit or new plants. This company will take your money gladly but will not refund any. I will not purchase from them again. Buyer beware!

Ordered potatoes that took 1 month to get. The potatoes were clearly packaged completely rotten, and mushy. They purposely packaged them this way, and they don't care. Customer service is almost non-existent, and takes about 10 days for a response each time you send a reply. They provide no shipping information, and lie about orders. This company is a complete fraud, run by scammers. They blame there terrible business practices on COVID-19. I would not trust this company, and I would RUN away from them.

Will never order from them again. Most of the plants arrived dead. Some of this could have been fedex because they are extremely bad at delivering and I had to call them to find out what was up with my package. But direct gardening would not replace even 1 because I didn't have the original records from the package. I had all the other conformation emails. Very poor customer service. I will never order from anyone associated with them again.

They waited until July to send my March order. It takes a week or more to get an email response from them and they don't list a phone number. I asked for a refund or for them to actually ship my order countless times between April and May. Of course no refund and I'm never given shipping information. I had already given up on them and disputed the charge by the time plants arrived dried up and dead. Worthless and a waste of time.

My plants are dead! I spent a lot of money for dead plants. This is bull crap and I will not be ordering for them again. I ordered them back in may and i just received them today. The ones that show up on time still haven't done anything

I ordered red birds in a tree and never heard from them until more than a month later when I emailed them asking where my order was. All of a sudden, my credit card was charged, and sometime later, I received dried up, absolutely dead plants. It would have been funny if I hadn't paid them actual money. I contacted them immediately and was told to return them within 10 days in the original packaging and send them with a return receipt. I did EXACTLY what they told me to do, and I never heard from them until I yet again emailed them. I was pretty much told to f off.

If someone out there wants to start a class-action lawsuit, I'd be willing to go in on it.

I don't have proof of purchase because I never received an order verification. They probably do this on purpose. My credit card, however, was charged, and I have the USPS return receipt.

If you want to be parted from your money to receive nothing of value, then by all means order from them.

Take your money. Takes weeks to get partial shipment. Potatoes arrived liquid. Could smell the rotten potatoes before opening bag. Most had leaked out of bag. Policy is to get money back you must return product and pay to mail back. This costs more than the product and I can't send back rotted potato liquid that ran down my arms. I still have not received the second part of my order.

Good: They keep their promises, and replaced the plants without issues. Plants are very reasonably priced. Compared $8 with $25 at other places.
Bad: Takes forever to get the plants. All shipping materials need to be kept in order to return the item. Returned shipping is on the buyer (cost me over $10 to return).
Ugly: The first shipment arrived dead, the replacement was alive but not that much better.
Conclusion: I am giving them 3 stars to account for the combination of dead plants (1 star) and returns (4 stars). Buy at your own risk. There are people with 5 stars experiences with this company, so it's like buying a lottery ticket. If you are patient and willing to take the chance...

I ordered multiple items and the delivery instructions said to deliver to the rental office. I went on vacation for a week and came home to my order on the porch with Texas fried plants
I sent them pictures of all the plants in and out of the packaging but you have to send them back the shipping label. By the time they responded I had thrown it away.
This used to be a great company. V