DigitalRiver

I ordered an antivirus called AVAST and they did answer all my concerns and delivered the software to me. Great job guys.

I Bought software that didn't work for me and after contacting digital river explaining I got nothing for my money they refused my refund. Terrible way to deal with customers. They've basically scammed me and ripped me off. My advice is stay well away from digital river

This is a dirty company, they automatically renewed something with me that I had not requested. I have reported them to PayPal for now. They have robbed me of $90 and I have had no response from this horrible company, I want my money back you frigging thevies.

Seems to be linked to Avast but also mentions it's an Adobe partner.
Is not easy to find out how to cancel it.
It's connected to a bank account I didn't give access to either.

Not happy at all. Digital rip off more like it.

I have been using the Digital River companies RegNow and SWreg for about 14 years. They give good service, and are fairly easy to set up. In that time I have never had any transaction from my websites compromised, their security is excellent.
The one thing that prevents a 5 star rating is their customer support. Whenever I've sent a "Contact Us" support request, I have not received an answer. They must think that if they ignore you, you'll eventually find the answer. I usually have, but after a lot of wasted time and frustration that could have been averted by the courtesy of a simple answer from them.

Seems these guys like to scam. I had gone to their website for AVG FREE the free anti virus software. I only have the free version, but today they claimed I had a premium version and they took $93.99AUD out of my account, without notice and without notification that any trial offer was expiring or anything like that. I ONLY have the free version. Their website contact form does not work, and the company do not respond to emails.

I then found out that the premium service is HALF of what they charged me. I have demanded a full refund through Paypal.

If you a purchasing a product or digital product [download/ subscription] and Digital River is the payment processor, stay away. Do not go forward with the order. Once they process your payment your money will be gone forever. They do not honor stated refund policies at all. Read the reviews. You have been warned.

They sold my information to AVAST to charge for a subscription. I never knew this company, neither has any service taken from AVAST. Reported to cyber crime about their scam

My story is similar to everyone else's- paid for a digital product which they did not deliver, another word for that is theft. They make is very difficult to contact customer service and when you do they just give you the complete run around. Had to refuse the charges with my payment provider. This company is truly awful.

I ordered a lenovo laptop from the digital river website. As I use numbers a lot, a numeric keypad was essential, and the one I ordered was listed as having one. It didn't. It arrived, the Product Code was as ordered, but it had no number pad. I then tried to contact Customer Services with a view to a replacement, with a number pad. I might as well have been talking in Swahili (or perhaps they were) as all they kept on saying was that I had been sent the correct machine, the one I had ordered, and the specification was correct, there was no number pad. I then tried emailing with the same issue, but they too insisted that I had the correct machine and that according to the specification it had no number pad. They suggested I return it and order again, but if their website gives incorrect details I don't want to risk it again. I arranged for its return. I am informed that I may have to wait 6 days for DHL to contact me about it. In the meantime they have taken my money and will not return it until they get the machine back.

I am thoroughly disgusted with Sennheiser for using this CLUELESS platform.

So far I have been charged TWICE for a product that I haven't received at all. I have cancelled it in writing and via the required phone call. Now I'm working with PayPal to help with this.

The Worst Company On The Planet --- bar none.

If you see them handling your purchase... R U N

This absolutely dispicable company charged me 650 EUR twice for the same laptop. Then their customer support staff became incredibly aggressive, I had one threaten to take another 650 from my card if I didnt stop calling! Dont buy from lenovo or you will suffer at the hands of digital river

Had an authorized transaction trough my PayPal account from *******@digitalriver.com
Apparently for a Kaspersky subscription, never used Kaspersky and never subscribed anything!
After a quick search on Google I found that I'm not alone.
It's unbelievable PayPal isn't doing anything about this scams!
BE AWARE!

I placed an order of 1 product, was charged 2x and received my order 2x but there isn't a return policy and no way to contact the company

Paid for next day shipping. Took a whole week to arrive. Customer service tried shifting blame onto FEDEX, but logs show they didn't hand it off for 4 days.

I attempted to buy a build to order computer from Lenovo store for a company I work for. It should have been a simple process, select the computer and its components, enter your information, receive an invoice, pay it and done. Instead the site malfunctions and no longer removes VAT, as expected in a B2B inter-EU purchase.

I contact their chat agent, who just tells to use another browser, disable extensions, clear caches. As an IT professional I had already tried all the end user solvable remedies and the case gets escalated. What follows is a month, yes, a month, of frustration with Digital River. I call them only to spend long times on hold, then receive unhelpful and flat out wrong instructions from the customer reps. My e-mails to their helpdesk receive useless copy-paste responses, that often don't even have anything to do with with what I asked them.

Eventually they just give up on me and try direct me back to the phone support, that originally told to contact the e-mail support. I give up and order the computer from another brand.

They have steal from my credit card and support section does not exist at all. I fully recommend not to buy any thing from these scammers.

I purchased an upgrade to a Corel product from Digital River. The product would not install despite dozens of attempts to do so. I initiated contact to try and rectify the problem and had to wait 3 weeks to get a response. My replies to those were ignored and instead I kept receiving duplicate emails asking for the same information in order to get help. This went on for over a week. Once I finally got an email with actual instructions on how to solve the install issue, they included links that did not work or were bogus. When I got fed up enough with the total run around not to mention time I was wasting uninstalling, deleting files, removing cookies (you name it), I responded via email that I wanted a refund. That is when I got a response saying the email address I was trying to contact is not maintained and will not be seen. I tried all the emails I had successfully sent to before and either received no response or got notice the email is not maintained. After some super sleuthing on my part, I got a contact directly to Digital River that went through and I requested a refund again. That is when they informed me I needed to contact Corel technical support and only they could help me. Of course, Corel technical support doesn't actually exist and so that went nowhere. I contacted Digital River again and was told anything beyond 30 days is non-refundable. Pretty elaborate scheme - they drag you along just enough to be beyond their arbitrary "refund" policy. So I filed a dispute with my credit card company. Miraculously, I then got a call from a real person who seemed nice and genuine and was going to get to the bottom of things for me once and for all. He was going to send the actual instructions on how to install and guaranteed it would work this time. And if I had any issue at all, all I had to do was respond to the email. Wrong again. Of course, it still did not work and when I sent a response as such, you guessed it, I got the "this email address isn't maintained and won't be seen" message. No phone numbers, not contact other than bogus emails. Evidently, they don't like when you go around their ridiculous nonsense to get your money back because when I still pursued the dispute, they sent an email claiming they issued a credit. They must think I am a moron and would immediately drop my dispute. I did not. I waited to see if this credit was actually going to appear. Guess what? The credit never showed on my credit card after waiting over 4 weeks. They did respond to my credit card company though providing documentation that I received a product. Didn't show my reports of it not working, didn't show my requests for refund, didn't show that their email addresses only work when it benefits them, and nothing had dates to show how long all this took. This whole thing has been going on since December 2021 and I am still fighting and will not stop until my money is returned. Do not - I REPEAT - DO NOT buy anything from them. They send bogus software and keep your money. I wish I would have seen these reviews before I ever purchased from them. Don't make the same mistake I did.

Side note - although it claims my internet must be poor, I was able to download and install the entire Microsoft Office suite, chrome and several other large files just fine as well as stream entire movies. My internet isn't the problem.

Hidden cost of import duty when product is same price in Argos less. Surprize demand for import duty. The selling web Site is out of date and misleading. Has just been changed and updated. I logged onto UK selling site and paid Vat. Then delivery company wants me to pay import duty! Why tell me this after I purchased and paid. Phoned them up and complained. Now awaiting a refund to process. The delivery company said they attempted delivery but did not even make a visit. Now need to reject because the delivery company offered return to sender on log on. So I logged on. Delivery company says I cannot change delivery to return to sender, not an option. I will reject when it arrives then. Most annoying part I would not have made the order if I knew the wanted another £46 for import duty. Yet their site says free shipping! And assumed delivery included. After all paid on UK web link but was using the pre Brexit web pages with where last updated with terms in 2014.

I thought I was at the Sibelius/Avid website when I ordered the advanced version of this software under a "perpetual license." Perpetual license was presented as a one-time purchase, as opposed to a yearly subscription option that supposedly included updates and support. I did not want the recurring charges, so I paid a hefty price for the first option. When the receipt for the order was emailed to me, it was from "Digital River" and not Sibelius or Avid corp. A year later, my Paypal account was charged $104, which unbeknownst to me was set up as a recurring annual "subscription" fee by Digital River. This is not what I ordered, and Digital River has been unwilling to make the correction or refund this fee (for which I received nothing). All I could do was block them from my Paypal account, but I'm still out over a hundred bucks. Do not do business with Avid Corp (Sibelius, Pro-Tools, et al) or Digital River. They are scammers of the highest order. Additionally, the new version of the software is inferior to the older version I have used for years. I only replaced it because I had to buy a new computer, and the old version wouldn't work on it. Lots of annoying glitches and bugs that Sibelius could not fix, and the software is far less intuitive to learn than it used to be. They just shrugged and blamed it on the new Mac.

Stay away from this company. They withdrew money from my PayPal account without authorization and when I questioned it they never even bothered to reply. They are clearly used by scammers for fraudulent activities. Their on-line security is terrible.
You were warned.

"Roger" the crook on the phone billed my account for a product I canceled over a year ago. When trying to get my funds returned this fool felt it his duty to make my day more complicated. Screw u "Roger" got my money back anyways

I wish I had looked into this company before placing an order with Lenovo, I stupidly assumed that they were just handling the payments in Ireland I had no idea that they were further involved.
I have contacted customer service 4 days in a row to find a tracking order for a laptop that is a christmas present for an 11 year old. I just keep getting told that they are trying to contact logistics to get this.
I placed an order for the accompanying bag which arrived 4 days after placing the order but the laptop costing over €300 is nowhere to be found.
Avoid at all costs