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  • Diamondere

Diamondere

Ratings On Other Platforms

Trustpilot
4.8 / 5
Better Business Bureau
4.8 / 5
Corporate Values

Overview

Diamondere has a rating of 4.87 stars from 1,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Diamondere most frequently mention customer service, engagement ring, and high quality. Diamondere ranks 2nd among Diamond sites.

Proactively asks for customer feedback

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Positive reviews (last 12 months): 97.3%
Positive
215
Neutral
4
Negative
2

Instant Feedback

745 reviews

50
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What reviewers want you to know

Positive highlights

  • We are very pleased and happy we went with Diamondere for our engagement ring jeweler choice.
  • The ring was beautiful and their customer service was decent!

Critical highlights

No critical highlights yet

How would you rate Diamondere?
Business's Favorite Review

“Amazing Experience”

Mark P.
5/21/20

I cannot think of our Diamondere rings and the role that they have played in our happiness for my partner and I without strong emotions. The quality, the look, the feel and the design of our rings are amazing. The entire evolution with Diamondere was like buying a treasure from a dear friend who clearly loved the both of us so much that he or she created masterpieces specifically for our very special occasion. I have never had such an amazing online experience in my life. I could not imagine our ceremony without these perfect representations of our love and affection that we will share for the rest of our lives. Mark Petersen-Overton Captain, United States Navy (retired)

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Top Positive Review

“Diamondere Magicians”

Rick H.
9/7/20

I just retired, celebrated 30 years of marriage and my children have successfully flown the coop. I was looking to benchmark these milestones with a Celtic themed platinum & black diamond pendant, For both my wife and I but, nowhere to be found. So, reached out to Diamondere to see if they could Fabricate two pendants out of their Celtic themed rings. Lo & behold, the Diamondere "magicians" Produced exactly what I had in mind and within 24 hours we were on our way to creating these Beautiful heirloom pendants that my family will be able to enjoy for many generations to come.

Reviews (1,288)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (307) engagement ring (102)
Thumbnail of user rc618
1 review
0 helpful votes
February 9th, 2024
Verified purchase

Very pleased with Diamondere. Customized an engagement ring and it arrived on time with no issues. Ring was beautiful, everyone loves it (most importantly her!) All the while, Diamondere's customer service was attentive to my questions (I wanted it shipped to a nearby UPS store for discreet pickup, and they were happy to facilitate). Happy with the product, the price, and the logistics, would definitely recommend!

Thumbnail of user jakew324
1 review
0 helpful votes
July 18th, 2023
Verified purchase

Overall i am very pleased with the ring and intend to order again in the near future.

Thumbnail of user heatherh2235
1 review
0 helpful votes
March 29th, 2024
Verified purchase

I had to get mine custom ordered, and they did an amazing job! It's perfect in every way, and I'm so in love with it. Responses were really quick on what I wanted, and the artists were super helpful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user grantg183
1 review
0 helpful votes
March 2nd, 2024
Verified purchase

I looked for a long time to find the perfect piece and then I found Diamondere and boy am I glad I did! They worked with me to find the perfect ring, made several special requested modifications to make her piece super unique. These folks were great to work with and my wife couldn't be happier. They even did all this for a fraction of what a similar off the shelf ring would cost and I can't say thank you enough for making our 20th anniversary perfect!

Thumbnail of user johnt5174
1 review
0 helpful votes
March 25th, 2024
Verified purchase

I bought this for my wife for our three year wedding anniversary to replace our original rings that had been lost. This ring is beautiful and exactly how it is described. It even arrived sooner than expected. The beautiful smile on my wife's face when I gave it to her made everything worth it.

Service
Value
Shipping
Quality
Thumbnail of user krystlek10
1 review
0 helpful votes
February 9th, 2024
Verified purchase

This ring had everything my fiancé wanted! White gold, Celtic and some sparkle! It fits perfect and it is absolutely beautiful! Diana followed up with me after submitting my order and asked for a little background for the reason for my purchase. It made ordering/making and receiving it that more special and personal. Thank you so much for a wonderful and memorable experience!

Thumbnail of user hamzaf8
1 review
0 helpful votes
May 19th, 2021
Verified purchase

Absolutely an amazing company, they are very friendly and professional. I ordered my jewelry and got constantly updated on the progression.

Ill be doing more business with Diamondere soon.

Thumbnail of user lorens164
1 review
0 helpful votes
February 9th, 2024
Verified purchase

Purchased a ring from website as a gift, after giving the gift my wife wanted to modify/customize the ring. Customer Service was very accommodating and supportive to get ring sent back, custom designs approved, and returning ring for modification. Final product is beautiful, and my wife is extremely happy! Appreciate the flexibility and support in customizing after initial order, and producing an amazing piece of jewelry.

Thumbnail of user paiged140
1 review
0 helpful votes
March 8th, 2024
Verified purchase

Our daughter was interested in a class ring for her sophomore year in high school. The low quality rings being offered were going to cost between $400-600 for a glass stone and cheap metal. We researched on line and found that Diamondere provided customized options in a lot of styles and for; real gem stomes, real silver or real gold ….and bonus…. Engraving!
She is so happy with her new customized ring! Now she will have it for lifetime piece and not a "class ring" that will just sit in the jewelry box after graduation.
Thank you Diamondere

Thumbnail of user markl3531
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

This the most beautiful hand craft band. They did such an amazing job. My wife was very pleased and LOVE it. The size was measured perfectly. I would definitely buy again and would be getting more in the near future. I may have found my favorite place for personal and handcrafted jewelry. Thank you guys!

Thumbnail of user anthonys3343
1 review
0 helpful votes
March 30th, 2024
Verified purchase

The whole experience was fantastic! Everything was explained to me in detail and I was given the opportunity to tell my story about why I chose jewelry that I did. I was able to check in on the process and the ring was delivered on time. I will definitely consider using Diamondere for my next jewelry purchase!

Products used:
Wedding ring

Thumbnail of user barbaram2193
1 review
0 helpful votes
September 21st, 2021
Verified purchase

I ordered the Fia ring, and it is absolutely gorgeous. Cherie has been awesome answering all of my questions, very professional.

Thumbnail of user natew25
Richard F.
1 review
0 helpful votes
April 8th, 2019
Verified purchase

This ring arrived even more beautiful than I expected and your customer service team is absolutely flawless. I would recommend anyone on the fence to order from this company.

Thumbnail of user drewr77
1 review
0 helpful votes
November 1st, 2021
Verified purchase

Superb customer service, crafting and delivery was quick, tons of options, and the product arrived in great condition. Would use again

Thumbnail of user charlied278
1 review
0 helpful votes
April 6th, 2024
Verified purchase

When you spend thousands of dollars, on an online ring, you need certain assurances. Diamondere exceeded all of my expectations. They made a customized piece, unique to me, their communication was prompt, and most importantly, they delivered a great product. Thanks again!

Thumbnail of user michaelg2551
1 review
6 helpful votes
October 5th, 2020

I can not adequately express my satisfaction and gratitude to Cherie and the team at Diamondere for the custom ruby and diamond ring for my wife. It exceeded my expectations. The customer service, attention to detail and follow up to ensure my satisfaction demonstrates the commitment the Diamondere team has to make sure your purchasing experience is extraordinary!
Mike G.

Thumbnail of user radzih
1 review
0 helpful votes
July 7th, 2023
Verified purchase

It was more than what i hoped for. Beautiful piece. Responsive customer service too. Worth every penny.

Thumbnail of user jakimn
1 review
0 helpful votes
March 2nd, 2024
Verified purchase

Beautiful product selection and customization options. Friendly and prompt customer service. Fast delivery when needed! Thank you for helping me through this process, I look forward to my next purchase!

Thumbnail of user tonyv596
1 review
0 helpful votes
December 21st, 2021
Verified purchase

Diamondere made this so simple, especially at a difficult time for retail. As easy as any online order I've completed.

Thumbnail of user johnl1795
Pamela T.
1 review
0 helpful votes
September 11th, 2018
Verified purchase

Great ring once again from Diamondere! They put a bigger black diamond in the ring as I requested, and I'm sure my significant other will love the unique ring.

Thumbnail of user michaelm13834
1 review
0 helpful votes
March 9th, 2024
Verified purchase

Easy online customization. Received item in less than expected time. When you call customer service you actually talk with a person. Overall wonderful experience.

Thumbnail of user noellec63
1 review
0 helpful votes
February 9th, 2024
Verified purchase

I enjoyed this transaction very much. The fact that I got a custom ring, a representative who reached out asking about my story and received the ring in less than a month's time (international delivery) is astonishing. Highly recommend for anyone curious.

Thumbnail of user abhishekj23
1 review
1 helpful vote
February 1st, 2020

Cherie was extremely helpful in addressing our concerns with the initial product we received. She offered to remake the ring for us and delivered a product that we were truly satisfied with. I am happy with our shopping experience and the product and will definitely consider ordering more products from this business in the future.

Thumbnail of user raymonda505
1 review
0 helpful votes
March 7th, 2024
Verified purchase

The necklace came out perfect with a very pretty jewel. Will definitely be returning here for the quality and craftsmanship.

Thumbnail of user hilaryw35
Daniel J.
1 review
0 helpful votes
October 21st, 2016
Verified purchase

I ordered this custom made ring for my daughter's 21st. I am thrilled with it. I would have no hesitation in recommending your company. From an email enquiry to delivery, the service is outstanding.

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From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by
The time the product reaches you it is priced at multiples of the original
Cost. Diamondere ships directly to you from our workshop, eliminating
Middlemen, making sure that you have the best deal on the
Best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store.

How do we know? Because we have been supplying to these brands for decades!

CREDIBILITY

We recognize the level of trust
Placed in us while making
Your purchase. To reiterate
Our commitment,
Diamondere offers:
FREE Global Shipping

100 Day Returns

FREE Certification

FREE Engraving

FREE Polishing

FREE Gift Wrapping

CERTIFICATION

Each of Diamondere’s exquisite pieces is certified by an accredited agency and individually hand-made by highly skilled craftsmen. This ensures intensive attention even to the smallest details, resulting in the finest quality possible.

CONVENIENCE

The most intricate jewelry is now a click away. Browse through our portfolio, select an item, item and it will be shipped to you within seven to ten business days, in our beautiful gift boxes. You may use any of our multiple transaction options for simple and quick payments.

Business History

SINCE 1890

Diamondere was founded by two cousins who are offering public access to their family's 122-year legacy of exquisite jewelry design. Their family started out as exclusive designers for celebrities, dignitaries and Royals, specializing in customized jewelry only. Later generations were then groomed in mass-producing fine jewelry for the global audience. Even today, their fathers travel the world to source the best gemstones, anticipate jewelry trends and create world-class designs.

CONTINUING A LEGACY

They were always intrigued with the intersection of technology and the art of jewelry manufacturing. At the time, little did they know that one day this would lay the foundation for Diamondere. After graduation, the cousins took other business jobs and later discussed the possibility of developing an affordable jewelry website. They wanted their e-commerce fine jewelry platform to eliminate the middlemen by offering direct purchase from the family's manufacturing units and enable end-to-end customization for any customer. This venture would synergize the made-to-order and mass production expertise, which has been carefully nurtured and handed down by generations.

CUTTING EDGE TECHNOLOGY

The cousins embraced and developed technological innovations like 3D printing, Computer Aided Design (CAD) and 3D videos for the buyer to seamlessly customize any design using colored diamonds, gemstones and precious metals, to match their budget and style. In addition, customers could also work with the Diamondere Design Team to submit their own creations for manufacturing.

Company Representative

Thumbnail of user dianag17
Diana G.
Typically does not respond to reviews
I have worked in the jewelry industry for over 15 years. I began my career designing jewelry and then started hand-crafting it myself. Over time, I realized that customers today while customizing their jewelry or picking out an engagement ring, could benefit greatly from the wealth of experience I have in this industry. Today, I love helping customers and in a small way, be a part of their emotional journey (since every jewelry purchase for me is an emotional experience).

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