DHgate's customer service as per my experience is very helpful and always available anytime, any day.. (in 138 reviews)
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I have bought many things from DHgate. Some good, some bad, some really bad. The biggest issue is they don't need to tell you if it's a knock off, because, well, it's China. If you need to return something it will be a hassle. The good...they have things at reasonable prices and most of them don't charge shipping.
Make sure you know what you are buying before you buy. If you do that, then you should have a pleasant experience.
I ordered a dress for my daughter 3 months ago, i gave themall the information they needed.im waiting for it in the mail (as they said id get it by a certain date i needed it by). I call them they say we need the size we haven't made it yet . So i give them the size for the 6th time. I still wait no dress. After emailing them alot they say that they had to stop making the dress because they didnt know if i needed it by the weekend. I explained to them i still wanted the dress they said well do you need it by this weekend. What a stupid question.. i told them i wanted it anyeays just make it & ship it. Well here i am no dress, no refund. I wouldnt order for thease people. DO NOT ORDER..
We started with a few small order, and thank good we did so one supplier we received unsellable boxes and she told us it's our problem amazing reply from a completely unpolite supplier who don't even know how to deal with customers, how on earth are we suppose to trust you with our business and order if a small order a supplier can't handle and can't talk properly with a customer
Disappointed with your site.I ordered 2 dolls based on photos & descriptions on the add & I paid top dollar for the items.when received the first one it was cheap and disgusting and not even worth 5% of what I paid for it.went straight to the bin.I thought with massive website like yours will be more control.I don't think this will happen with ebay or aliexpress & that where I will & keep shipping.good luck with losing more customers.by the way the other order hasn't arrived yet & I don't care because I know its rubbish
Based in the Netherlands I have bought now about 10 items from DHGate. All were very or quite cheap and all of them came with free shipping cost. Most of the bought items arrived in the condition as described in the product pages. Three of them arrived faultly. One webcam had its standard broken, one jump starter didn't have all Voltage options as described and one mobile phone was used instead of new. In those cases I got an excellent mediation by DHGate. If you provide evidence of the faultly product they will arrange the right solution for you. In case of the webcam the seller sent me another one. In case of the jump starter I proposed a partly refund, which was granted. And in case of the mobile phone I received a full refund. The good thing about their conditions is that when a product arrives faulty you don't need to take te trouble of returning it to China. So although there is the possibility of encountering a scammer DHGate will protect you. The website is user friendly. It has a good overview of your account and the status of your purchases. Very many products can be found on the website. The only reason I give 4 stars instead of 5 is because the reception of faulty items. The protection is very good, but I nevertheless received faulty items, which always comes with a dissapointment.
I've had really great success with DHgate and I plan on using it for a long time. The prices are great and affordable and the only thing I would change is shipping times but you can't help customs. Overall I've had a great experience with this service.
Love Your Products And Commitment 2 us customers I as 1 feel valued. There have been minor Flaus with sizes & logos but overall a great job you guys are doing delivery free most times I appreciate that I will continue doing business with you keep up the good work
It is such a beautiful piece. It's a whole lot thicker and sturdy than imagined. It took a little too long to get here in my opinion. But when I asked them to push the order through the are house faster they did. THANK U DHGATE. WILL BE BUYING MORE IN FUTURE XD
220 Questions & Answers
they are cheaper because they are made in china,
but then so are many big name brands??