• DealsClub

Overview

DealsClub has a rating of 1.18 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DealsClub most frequently mention customer service, credit card, and several times problems. DealsClub ranks 809th among Discount Shopping sites.

  • Service
    12
  • Value
    12
  • Shipping
    11
  • Returns
    11
  • Quality
    11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their customer service is terrible and the companies they promote on their site are garbage.
How would you rate DealsClub?
Top Positive Review

“Dealsclub.co.in”

SIVAKUMAR N.
6/19/20

Fraudulent shopping website, they have cheated me by not delivering the product purchased three months before. Never purchase products in dealsclub.co.in. Regards, Sivakumar N

Top Critical Review

“Fraudulent company”

R F.
7/19/20

I made an order over two months ago. The company's website indicates that the product was shipped more than 6 weeks ago but does not provide any tracking information to find out 'where' my product is. I am angry and ashame. How can this continue without intervention? Do not purchase from this company!

Reviews (131)

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Reviews that mention popular keywords

customer service (35)
Thumbnail of user rf447
1 review
5 helpful votes
July 19th, 2020

I made an order over two months ago. The company's website indicates that the product was shipped more than 6 weeks ago but does not provide any tracking information to find out 'where' my product is. I am angry and ashame. How can this continue without intervention? Do not purchase from this company!

Thumbnail of user manishs85
1 review
0 helpful votes
June 12th, 2020

Deals club is a fraud company don't trust
My order no #3830 not delivered after 1 month to go plese don't trust this site

Thumbnail of user mariliac
1 review
1 helpful vote
July 15th, 2013

I've bought a couple of deals from here before, and they all seemed to work just fine.
They were however, all for services in Calgary establishments that I did my research on before buying the coupon.

The issue seems to lie when you purchase a deal for a product they have to ship to you. I ordered a couple of lacey tank tops on June 4 and I still have not received them, or even received a shipment confirmation. Over a month for processing seems a little absurd considering they charged my credit card the day of the purchase!
I called and email their customer service line in vain several times! When they say leave a message, I did every time and never heard back.

The service level is obviously poor and you need to do your research before buying services for places you're not familiar with.

I called again today just because and was taken aback when someone actually answered on the other line. I don't know where they find these people to work for them, but they all seem like air heads with no social and customer service skills. She told me her system was slow and that she couldn't look up my order, but that the supplier was in charge of shipping those items and had sent them last week a list of orders they had already shipped. She was able to find my name and address on that list, and said I should be expecting the items by the end of the week.

I'll keep my fingers crossed that I'll actually receive the items, but I'm not too impressed it took them that long to ship it. The delivery terms should be posted on the deals.

Also, if you're gonna have a a customer support line, SOMEONE NEEDS TO PICK UP THE PHONE! If you're gonna ask that customers leave a message and they will return your call shortly, then DO! It's very frustrating to email several times in four weeks and never hear back, call and leave several messages and never get a call back!

Thumbnail of user sivakumarn2
1 review
0 helpful votes
June 19th, 2020

Fraudulent shopping website, they have cheated me by not delivering the product purchased three months before. Never purchase products in dealsclub.co.in.

Regards,
Sivakumar N

Thumbnail of user shashankg14
1 review
0 helpful votes
June 9th, 2020

I am waited for delivery Of my order till 11 June and I have order on 30 may and today I had called to the customer care of fraud company and he has agreed to refund the amount very politely but in some time he thefted my 5000 rs from my account and said that some other people done this but not mine. F****k*g B******d.

Service
Value
Shipping
Returns
Quality
Thumbnail of user phyllist94
1 review
0 helpful votes
December 9th, 2020

I will avoid this company in the future. I ordered their Heel-Tastic product recently because our local Wal-Mart no longer carries it. I still have some genuine Heel-tastic and the product they sent me is not anything like it. The original Heeltastic is yellow in colour, is not transparent, has a gritty texture and a distinctive odour of Neem oil. The label is bilingual and states ‘Made in USA'. It also gives the name and customer service number of the company importing it to Canada. The label is double and can lift up to expose more details re the product. The container is full and weighs almost 4 oz.
The product send by Deals Canada is colourless, transparent, smooth and smells of lavender. The container is only half full and weighs about 3.5 oz. The label is not bilingual. No details are given re country of origin or Canadian importer. The label is not double. It is a fake product being sold illegally in Canada. I have contacted them twice re this problem with no answer. Will make a report to BBB.

Thumbnail of user praveenk74
1 review
3 helpful votes
May 27th, 2020

I have ordered a drone from this site it cost me 499.00 but it is now more then 10 days I didn't receive the product. While I am am trying to communicate by mail and phone but that may be fake and also no response from site itself

Thumbnail of user maryh640
1 review
1 helpful vote
June 16th, 2018

I wish i had read these reviews. My item broke a week after receiving it and although I've been trying to communicate with them for the last 2 weeks i've had no response! I guess they just expect me to 'go away'.

Thumbnail of user barbarah151
1 review
0 helpful votes
February 16th, 2017

This is ridiculous! I have been charged for items not received. Have been a customer for a long time, and no problems till December 2016. Cannot get anyone to answer phones or emails (many different numbers and many different email addys).

Thumbnail of user carolen3
1 review
1 helpful vote
October 19th, 2015

I have purchased several coupons from Dealathons and although I have received some of my purchases, most have NOT been delivered! On contact with Dealathons, I expressed my frustration and anger at not receiving my products and was given a "credit" to be used onsite. NOT gonna happen! Is it true they have gone bankrupt?! No matter - I never expect to see my $$$ again! WARNING: avoid this company!

Thumbnail of user pepperb
1 review
1 helpful vote
February 13th, 2014

TERRIBLE, PATHETIC customer service, pretty much non-existent, and junk for products! DO NOT order from this site, they are a total rip-off! I have spent hundreds of dollars ordering products and services since 2012 with satisfactory results but in the last year have experienced nothing but a headache in dealing with them! Products take forever to be received if at all and the ones received are of terrible quality!

Thumbnail of user rangolis
1 review
2 helpful votes
January 4th, 2015

Horrible service... Very rude staff
Product still not received, order was placed on 1st Dec.'14. It was promised the product will reach in 10-12 days.
Have been calling them regularly but they are very rude and irresponsible.
The. Y are running a fraud, as they promised an assured gift i. E TV, then they refused the same. I was still ok that I least I will get the products ordered, but that has also not reached me... I am feeling cheated and would advice all never to use this site.

Tip for consumers:
Never ever use this site...Its all fraud

Service
Value
Shipping
Returns
Quality
Thumbnail of user susanr91
1 review
0 helpful votes
April 20th, 2016

I purchased a voucher for a 'Signature Teppanyaki Dinner for Two at Kobe Japanese Steak & Seafood House.' It cost 59.99 and I have now been told that this merchant will not honour this voucher! This news is dismaying and shocking! SCAM

Thumbnail of user davidm192
2 reviews
2 helpful votes
May 23rd, 2014

I have purchased 4 different deals from this site. One had to be refunded which took some time to get but otherwise I have been quite satisfied with the level of service and quality of products.

Thumbnail of user garthc4
1 review
3 helpful votes
August 21st, 2014

Seems to be a bunch of thieves. Ordered June 15, today is August 21 and no product. Had a sarcastic email at 2 weeks telling me that the offer clearly states shipment could take two weeks. Now 10 weeks and they don't answer emails or phone messages. Their waiting musak makes a person contemplate suicide. Everything about this operation points to scam and theft.

Tip for consumers:
Do not even consider using this bunch of bums.

Service
Value
Shipping
Returns
Quality
Thumbnail of user karenp40
1 review
3 helpful votes
January 13th, 2015

Hi, I bought a deal on this site which turned into a scam coupon when I tried to use it. I contacted Dealathons.com and sent them the prove that it was a scam and that I would like my $125 back to my credit card. They got back to me but they never refund the money. I will never recommend this company to anyone. It does not deserve a start rating.

Tip for consumers:
Scam deals. Don't buy anything of this site.

Thumbnail of user blackj
1 review
1 helpful vote
February 24th, 2014

I have read all the previous reviews and I am stunned that this site continues to operate. I will heed your advice, even though I am still waiting for a product from early December 2013, and to never purchase anything again. I am also intending to call the Better Business Bureau, at least they will be on the 'don't do business with' list. I do have a suggestion, hopefully we can find where they advertise and flood these companies with emails…. Just a thought.

Thumbnail of user ritaa8
2 reviews
8 helpful votes
September 10th, 2014

Purchased products from them July 1,2014... paid thru paypal, thank goodness, they are trying to get my money back... It's September 10,2014 have yet to receive product or get my refund... need I say more, except stay away from Dealathons.com. They are very difficult to get a response from as well. Telling me they shipped the product but couldn't come up with a tracking number. They won't be insulting my intelligence any longer...

Tip for consumers:
Tip: Don't use this site... stay away!!!!

Service
Value
Thumbnail of user patrician6
1 review
0 helpful votes
May 20th, 2013

Selling fake Chanel no 5. Kiera Knightly NEVER represented no 5, only Coco Madamoiselle. The box is the wrong colour and her picture is on it. It smells nothing like real no 5. My money was refunded immediatly but I cannot believe they are still selling counterfeit items on the site.

Thumbnail of user robb457
1 review
3 helpful votes
July 8th, 2014

I ordered a pen vaporizor from these guys (Click N' Vap). It was first shipped to a different city, then 3 months later when it was finally sorted out I received my package. When I opened it, it was not a pen vaporizer, but a cheap $#*! butane lighter that I could have bought at a gas station for $10. I've sent 3 emails with no response after 3 weeks so far. I would say one star is generous for these guys. I'll stay away.

Thumbnail of user judyc17
3 reviews
20 helpful votes
March 21st, 2014

The customer service at Dealathons.com is the worst I've ever encountered. I purchased a spa treatment (3) but the description on the sale was so wrong... I wouldn't have purchased it had I known... the merchant convinced me to take another treatment and I ended up with a sore back for two days... I complained to customer service and their response came off like they are just a bunch of low paid flunkies... lol... oh well guess I shouldn't have expected more than that!

Thumbnail of user sheetals1
1 review
4 helpful votes
August 20th, 2014

Absolutely terrible! Total scam. Ordered over 7 items received two! I've called over 3 times, nothing they say they follow through with. Not sure why this company still exists. Really puts a damper on these kinds of companies. Stay away!

Tip for consumers:
Don't throw your money away.

Thumbnail of user vickieb7
1 review
1 helpful vote
June 14th, 2014

I bought a coupon for a health treatment. The provider was concerned about my medical history and advised she would not recommend me having the treatment and that i should contact Dealathon and ask for a refund. I tried repeatedly to contact them by phone- left many messages asking for contact, as well as several emails. Never have heard from them. I want my $39 refunded, and they are impossible to reach. Don't deal with them. Their Customer Service is non-existant- it is a complete sham.

Thumbnail of user ij14
1 review
3 helpful votes
August 24th, 2014

Ordered a Clarisonic on June 14, waited until August 21st, called my credit card and asked for my money back, got my refund today. This is after I sent at least 4 emails to Dealathons and left numerous messages, no reply. Very disappointed.

Thumbnail of user sydneyl11
1 review
1 helpful vote
September 10th, 2013

I bought a butcher block they were selling. Excellent bamboo quality that I saw retail for $129 at crate and barrel. I paid only $33 from dealathons.com
I'm extremely happy with this purchase.

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David M.

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131 reviews
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