• Damart

Damart

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Overview

Damart has a rating of 1.38 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. Damart ranks 308th among General Apparel sites.

  • Service
    3
  • Value
    3
  • Shipping
    2
  • Returns
    2
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate Damart?
Top Positive Review

“Goods received”

Doris R.
7/3/18

I recently received trousers from you and you are now the only company I can get ladies pull-up trousers, wide leg, 31 long and with pockets. What a pleasure to see them in various colours other than navy or black. My perfect trouser WELL DONE Darmart

Top Critical Review

“Faulty goods - diabolical customer service”

Denice G.
8/8/22

My recent order was aimed at taking comfortable, coordinated underwear away on holiday. However, when it arrived, one pair of briefs (never worn) were clearly faulty - the side seam had come apart. (photo attached) I requested a replacement pair of briefs - as soon as possible! Damart arranged free collection of the faulty items... and I've heard nothing since. On contacting their Customer Service, ( at 13 pence+ per minute) they explained that this can take 3 weeks. I'll have returned from my holiday by then! I'm still awaiting either a refund or replacement. 11 August: I received a refund for the briefs. But I had requested a replacement on my return form - What use is the bra without the matching briefs? (I had to pay £3.99 delivery for my original order.) It was clearly cheaper for Damart to give me a refund, rather than provide the replacement (where they would also have to pay for postage.) I will contact them and ask for the replacement instead of the refund on Monday.

Reviews (21)

Rating

Timeframe

Other

Thumbnail of user deniceg1
4 reviews
1 helpful vote
August 8th, 2022

My recent order was aimed at taking comfortable, coordinated underwear away on holiday.
However, when it arrived, one pair of briefs (never worn) were clearly faulty - the side seam had come apart. (photo attached) I requested a replacement pair of briefs - as soon as possible!
Damart arranged free collection of the faulty items... and I've heard nothing since. On contacting their Customer Service, ( at 13 pence+ per minute) they explained that this can take 3 weeks. I'll have returned from my holiday by then! I'm still awaiting either a refund or replacement.
11 August: I received a refund for the briefs. But I had requested a replacement on my return form - What use is the bra without the matching briefs? (I had to pay £3.99 delivery for my original order.) It was clearly cheaper for Damart to give me a refund, rather than provide the replacement (where they would also have to pay for postage.) I will contact them and ask for the replacement instead of the refund on Monday.

Tip for consumers:
Be aware - Damart are not very prompt at resolving 'faulty product' issues.

Products used:
The underwear was used - with the exception of the faulty items

Service
Value
Returns
Quality
Thumbnail of user dorisr42
1 review
1 helpful vote
July 3rd, 2018

I recently received trousers from you and you are now the only company I can get ladies pull-up trousers, wide leg, 31 long and with pockets. What a pleasure to see them in various colours other than navy or black. My perfect trouser WELL DONE Darmart

Thumbnail of user jennifero1173
1 review
3 helpful votes
October 7th, 2022

The sizes for Damart clothing and shoes are always too small. The last time I ordered from this company I ordered three items which were all far too small to add insult to injury I had to pay for delivery and return postage for these items which came to nearly £8.00. Never again! I complained by email to Customers Services but they obviously have no shame and I didn't get anywhere!
Best advice... STAY AWAY from this company as they don't deserve your custom. J A O'Neill.

Thumbnail of user carolh2040
1 review
1 helpful vote
August 23rd, 2022
Verified purchase

Ordered 2 pairs trousers on 5th August, got a confirmation email, then nothing, I rung them on 23rd August was told she cant help me ring back next week. Rediculous can't get my order or a refund il never order from them again. Total waste if time. And hassle trying to sort it... Don't bother go somewhere else youl get a better service

Tip for consumers:
Don't bother. Waste of time

Products used:
Trousers

Service
Value
Shipping
Returns
Thumbnail of user joelleg9
1 review
4 helpful votes
July 13th, 2019

Damart does very nice clothes but sizes tend to be small so it's a hit and miss to get the right size. So you then meet the problem. Hermes. Hermes return service is a nightmare. When things go wrong you can't contact anyone it problem solving is to contact client ie Damart who then say you need to contact Hermes. This problem is enough to put me off buying from Damart again.

Thumbnail of user helenw1083
1 review
0 helpful votes
January 26th, 2023

I bought a couple of thermal vests from them a few years ago. They're not particularly warm but the worst thing is the elastic in the cuffs! They constantly ride up because of it, leaving your wrists cold and so you feel cold all over!

Products used:
Thermal vests

Service
Value
Shipping
Quality
Thumbnail of user mariong154
1 review
0 helpful votes
August 22nd, 2022

This company is a joke they lose your items then send replacements (twice) in a totally different colour

Thumbnail of user allisonp53
ALLISON P.
1 review
7 helpful votes
September 29th, 2018

A company that charges you for postage as well as to return items that don't fit/ match to description etc. A customer service that you cannot contact via phone ( or as I see one poor soul got extortionate bill for).
There are so many better companies out there that sell the same clothes. I will close my account and will not support them.
A customer service who refuse to cancel an order meaning I have to pay for postage only to pay again to return the item. That is not a service by any means.

Thumbnail of user jackjack021114
1 review
0 helpful votes
February 19th, 2024

TODAY FEB 19 2024 ANDY MILLER TERMINATE ME BECAUSE OF ONE THING HE DON'T LIKE TO WORK WITH FILIPINOS HE JUST WANT TO TAKE ADVANTAGE WITH US BECAUSE IF YOU'RE NOT HIS TYPE AND YOUR NOT PRODUCTIVE WITH HIS TEAM EVEN YOU DO YOUR BEST BUT FOR HIM IT'S NOTHING HE WANTS YOU TO WORK EVEN YOU ARE SICK BECAUSE FOR HIM HE CAN GO TO WORK WITH HIGH BLOOD HOPE ALL BUT WE'RE NOT THE SAME PEOPLE BUILD DIFFERENT BUT FOR HIM HIS THE GOLDEN STANDARD WHAT A TEAM LEADER 😂😂😂

Tip for consumers:
TODAY FEB 19 2024 ANDY MILLER TERMINATE ME BECAUSE OF ONE THING HE DON'T LIKE TO WORK WITH FILIPINOS HE JUST WANT TO TAKE ADVANTAGE WITH US BECAUSE IF YOU'RE NOT HIS TYPE AND YOUR NOT PRODUCTIVE WITH HIS TEAM EVEN YOU DO YOUR BEST BUT FOR HIM IT'S NOTHING HE WANTS YOU TO WORK EVEN YOU ARE SICK BECAUSE FOR HIM HE CAN GO TO WORK WITH HIGH BLOOD HOPE ALL BUT WE'RE NOT THE SAME PEOPLE BUILD DIFFERENT BUT FOR HIM HIS THE GOLDEN STANDARD WHAT A TEAM LEADER 😂😂😂

Products used:
TODAY FEB 19 2024 ANDY MILLER TERMINATE ME BECAUSE OF ONE THING HE DON'T LIKE TO WORK WITH FILIPINOS HE JUST WANT TO TAKE ADVANTAGE WITH US BECAUSE IF YOU'RE NOT HIS TYPE AND YOUR NOT PRODUCTIVE WITH HIS TEAM EVEN YOU DO YOUR BEST BUT FOR HIM IT'S NOTHING HE WANTS YOU TO WORK EVEN YOU ARE SICK BECAUSE FOR HIM HE CAN GO TO WORK WITH HIGH BLOOD HOPE ALL BUT WE'RE NOT THE SAME PEOPLE BUILD DIFFERENT BUT FOR HIM HIS THE GOLDEN STANDARD WHAT A TEAM LEADER 😂😂😂

Thumbnail of user paulm1874
1 review
4 helpful votes
July 7th, 2020

A very poor service made 2 orders never received full order promised a free gift got a gift voucher for £8 to spend with them free gift should have been worth £25 quality of goods average at best poor for the price recommend you avoid

Thumbnail of user davids5987
1 review
2 helpful votes
May 27th, 2021

The website is a disaster. If you have a problem, you cannot get an answer by phone or email. Avoid.

Thumbnail of user murielm19
1 review
1 helpful vote
May 23rd, 2020

Having returned two items I have now been waiting close to 3 weeks for the money to be refunded. I have been told that it has been credited to my account and that it would take up to 48 hours to appear in my account however more than 72 hours later it has not yet appeared. No real help from Customer services

Thumbnail of user jeffp395
1 review
5 helpful votes
January 13th, 2020

Massive sending of Damart advertisements
Massive sending of advertisements from Damart. Never order from Damart because they send you a lot of advertisements in your mailbox. Despite numerous refusals, they completely ignored customer demand. ABE

Thumbnail of user scudh
1 review
3 helpful votes
February 21st, 2020

Very very poor service. I ordered an item online (in the past I have sent in my order form, but then if the item is not in stock, you don't know this until a letter comes back to tell me). The item was showing in stock, so I ordered it. Next day, I got an email to tell me the item has proved so popular that they have sold out, even though I had it showing in my account (I ordered one item and it was showing 2 in my account). Ok, things happen. I received an email to say the item would be back in stock on the 16th February (original order was 9th January). I waited, and questioned the error in my account. In the meantime I have have had 2 bills (both showing this item, and the second one even had a service charge added). Long story short, the 16th came, nothing so today (the 21st February) I emailed for an update. The answer was, yes the item came back in stock on the 16th. Silly me, did I expect that in the 5 days since it came back in stock, they may, as it seems to be a popular item and I probably are not the only person waiting for it, actually tried to process the order. After contacting them, and been giving all the excuses, I was offered the option of waiting or, get this, they would be nice enough to cancel the order for me if I did not want it!. What the hell, so after waiting over 6 weeks now, would I really want to cancel it. If this was the case I would have cancelled it six weeks ago, and save myself being messed around. Customer services? What a joke.

Thumbnail of user michelek37
1 review
3 helpful votes
May 12th, 2017

Goods apparently sent by hermes couriers, i tracked the delivery which said was delivered and put through letterbox, this did not happen, hermes no help passed the buck to damart with just asked fir me to reorder, seems my order entered a black hole! No one can tell me what happened.

Thumbnail of user dannyb83
1 review
8 helpful votes
September 24th, 2017

After having to call them as there internet site would not do as expected we then go ans incur a £7 phone bill with 2 calls. What a disgrace having to make more money from there customers using a premium rate number.

I for one will not use them again after also spending over £300 on there catalog.

Thumbnail of user aj129
1 review
7 helpful votes
November 11th, 2013

Do not give your e-mail address to Damart. From my experience, they totally ignore instructions to unsubscribe and they will pester you with volumes of nuisance mail.

Thumbnail of user petera41
1 review
8 helpful votes
Thumbnail of user df19
1 review
13 helpful votes
March 1st, 2012

Buyers beware

DAMART SERVERS HAVE BEEN HACKED, your details will be sent all over the internet and the company dosnt care, even after 7 days they still have not fixed the problems.

Not even an appology

HACKED DAMART.

Thumbnail of user malcolml1
1 review
8 helpful votes
December 16th, 2009

Wrong delivery, after receiving my money, trying to get any satisfaction either by phone or e-mail, is frustraiting and although they are understanding, no action has been taken by them even after 10 days.

Thumbnail of user dorisw
1 review
9 helpful votes
December 21st, 2009

The advertising &sales are average but if anything goes wrong& you ask customer serviges for help it seems impenetrable. You wait ages for an answer to your question which is useless when you get it.

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About the business

Shop Damart online for a fantastic choice of quality ladies clothing & fashion, shoes and stylish accessories in an unbeatable range of sizes from 8? 32

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