Cult Beauty

Super mad at their petty customer service. I buy from them all the time but then i ask them for my birthday present from the site that I didnt get 2 years on a row and i get copy and paste answers, no one properly reads the messages. I thought they were a great company, but they absolutely suck.

I ordered the advent calendar and loved it and it also arrived on time unlike feelunique...
They also delivered with royal mail who I prefer and the customer service was also great and I'm quite happy with the product I got.

Seems like a great website with great product options and prices but I wasn't able to make my purchase.

I tried making the order 10 times over the course of a week. Each time my order would go through on the website, I would be given a 'thank you' message and an order number before 5 mins late being sent an email saying that they are unable to process your Cult Beauty Order. I tried contacting support but they told me to make the order again with the right information. They also suggested I cleared my browsing data, I did both but still had the same issue.

After the 10th time some of the products I wanted to order had sold out anyway so I gave up. Wasted hours of my life.

Wanted to return products so I messaged them to check if tax is returnable. Spent 3 days ask the same question，no one answers it. Instead，they sent me bunch of messages explain what is custom tax. Ridiculous，I will never shop on their website again.

I ordered 1 month ago for about 100 euros but unfortunately my order never arrived. It seems the courier handling the order lost it the moment it was handed over to them. I have been in contact with their customer service for more than 2 weeks now and nothing - they are absolutely USELESS. They keep telling me to wait "another 3 working days", but it's now been at least 10 working days and still, they refuse to process a refund because the "order may still arrive". It has now gotten to the point where the track and trace code doesn't even work anymore.

Such a horrible shopping experience, no words can describe it.
I've placed an order on 31st October, silly me hoping this would spare my nerves when it comes to last minute Christmas shopping. The site promised the delivery in 15-17 days (UK to Malta). 28 days in still no indication when the parcel will be delivered. Apparently the parcel got damaged/there are items missing. Investigation taking place etc.
I understand the company is not liable for delivery damages.
I would have much more understanding, if there was a remotely capable team of people behind customer support. Live chat down at all times (wonder why).
The only form of communication is though messages which 1. Are normally replied to in 24/48h and 2. Seem automated, as if a person was following a script given, or worse automatically written by an AI.
No help whatsoever given at any time.
I am waiting to see what useless excuse will be given in order to avoid compensation for damaged/lost.
Take my advice, and DON'T order from this website.

I ordered something in London. It never arrived. Seems like a scam to me. They kept asking for all of these details, same ones, over and over, and I provided the details and they would ask again, and again for the same information.

I bought 2 expensive items from Cult Beauty during the Black Friday sale which entitled me to a 25% discount. Firstly, the system applied the wrong discount so I ended up paying more than what it should be. Because of this mistake from CB, I was penalised with local import tax because the invoice amount was higher than it should be.
So I started contacting CB requesting for an updated invoice so that I can request for a refund with DHL and then the nightmare started. They just refused to issue it or update my account online. When i asked why, the sales person just said they can't do it and will escalate to a senior person to contact me and I'm still waiting. I find this really dodgy! Which decent company is not able to correct a mistake and re-issue an invoice? So now i'm slapped with wrong price charged to my card and local import taxes. I think i overpaid compared to what the Black Friday discount gave me which is just ironic.

They are the worst they closed my account and my address because there was some problem with my product and I can't do anything. And the post office is responsible for this happening.

Never order from this site

Horrible experience! Everything might go well when you just order things, but if you you want to return items and need a refund then it gets really really bad. I returned two items in the end of November. After that I have contacted their chat reps for MANY times. All I get is apologies and promises I will get my refund soon. Nothing happens. And conveniently the "finance team" which makes the processing of refunds is not to be communicated with.
It seems I have lost 150€. Cannot believe how this kind of company is still in business.

No longer all of us is proficient, but you are distinctive from every body, which is why, on common, I visit your internet site. I'm delighted with your awesome carrier, so thank you once more.

Fast shipping
Great customer service
Nice packaging
0 problems
Everything arrived on time.
This is not a scam website, stop writing bad reviews, it is a different site!

I had an issue with a hairspray that was almost impossible to use because the button that you press down seemed to be stuck. I notified them and provided all the information and photos that they wanted and I'm still waiting for them to get back to me despite numerous reminders from me. My original message to them was in August and we are now approaching October!

We adore the exceptional and splendid offerings which you offer us with and we are glad to use your aid, however it's no better to your site loading time.

Don't use this company. They used to be good a few years ago but have gone down hill. My latest order never arrived. They kept telling me to wait a few day to "see if it turns up" (huh!?) It never did and now they will not refund the order. Look for an alternative place to order from, Douglas and Sephora are much better

Charged me twice for an order I never received and have been absolutely no help in refunding the money they have incorrectly taken from my account. Keep repeating they are investigating and that's it. Said they were looking into it for the last month and like other reviewers have said they drag their feet and do not reach any resolution. Avoid this company if you don't want to be fraudulently charged incorrect sums of money and then even worse not refunded.

I had a terrible experience with this website. Ordered for the first time 2 weeks ago, spent over £80, and still don't have my order. This company is a scam and you shouldn't buy from them. I contacted customer service and the service received was appalling, they didn't seem to care if I had my products or not and never gave me any sort of solution

Manacurist gel nail kit, amazing communication and fast reliable service.

Love the product and free sample

Fab think you I will be ordering from cult beauty again

The company said that they would "refund" my order completely. INSTEAD they deleted my account and now I am left without my order and money. I haven't received my refund or my things.
I feel so distressed by this. I have never ever experienced such terrible service. I feel like crying.

Please avoid this company at all costs.

Horrible customer service, the order that never arrived and hours waisted on phone calls and emails! If you want to be left without gifts for holidays- this is a service to use. I wouldn't recommend it to anyone!

Worst customer service ever. Ordered a package in mid-February which PostNord lost and confirmed this immediately. I got to be the middleman between CultBeauty and PostNord. CultBeauty demanded lots of proof that it had been lost by PostNord instead of contacting them themselves. It took ONE month until I got my money back and in the end they offered 5 € as compensation. In addition, they promised to respond 24-48 hours but usually heard from me up to three days later when I chased it. Really really disappointed.

Sorry I hadn't choice to give them zero star. Zero customer service. Really poor quality. I believe they are high trained scammers.

I have ordered products worth 240 euro. They never arrived. When I asked for the status and a request to send the package again, they replied that they issue a refund in 4-5 workind days. I have written 5 more emails, the chatbots replied the same. Thankfully I paid via Paypal, so by raising the complaint, I will probably get back my money. But never again. What a s*tty company to treat their consumers like this.