Crowdtap has a rating of 2.92 stars from 325 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crowdtap most frequently mention gift card, customer service, and enough points problems. Crowdtap ranks 13th among Survey sites.
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I've been using Crowdtap for several years now. I fill out surveys and they send me gift cards; my favorites are Uber and Burger King, but they offer lots more. I've never had any problem with them. You won't get rich but it's really nice to earn $5 or $10 here and there for surveys that are easy to fill out (and sometimes kind of interesting). If a friend asked me to recommend survey sites, Crowdtap would be in the top 3.
I signed up for Crowdtap last night and answered surveys for a good while before going to sleep, then woke up to find my account was disabled and no one can give me a reason why. What a waste of time! I've read that this happens a lot with this site, so I'll be sticking with Branded Surveys and YouGov from now on. I've never had a problem with those sites.
I signed up for Crowdtap last night and answered surveys for a good while before going to sleep, then woke up to find my account was disabled and no one can give me a reason why. What a waste of time! I've read that this happens a lot with this site, so I'll be sticking with Branded Surveys and YouGov from now on. I've never had a problem with those sites.
Tip for consumers:
This is a survey site, it’s not selling anything but promises rewards for answering surveys.
They will disable your account for any reason under the sun and not tell you why. They keep your earnings too. I had to stop in the middle of a survey to attend to my sick cat. When I came back to the survey to finish it the survey was closed. I contacted support about my disabled account and the only reply they can give is scripted, you violated the tos. I have been with crowdtap for years and have earned hundreds in gift cards so why would I consciously voluntarily violate the tos and forfeit a way to earn future gift cards. Do not waste your time with this site because they will rip you off.
I received an email saying that I could tap the link and get my $15 Kroger reward card and when I got there it said that it was in ballad then I got another email saying that you guys canceled it and if this was unexpected to get ahold of you so this is very unexpected I would like my $15 Kroger reward please
Tip for consumers:
Please reinstate my earned $15 Kroger reward goftcard. Thanks Amy McDevitt @ *******@gmail.com
This website has so many quick and easy reviews that just takes very few minutes to take. I cannot give 5 whole stars (but would 4.5 if it was an option) because I have gotten only one of three products asked to review so far. So they just need to work on that process. Once they do, I can definitely give this company 5 stars. The product that I received so far to review were full size products. And they have very clear instructions on what you need to do to leave an honest review. I do recommend this service.
I took mytime, answered honestly... and get disabled for no reason. No response when attempting to find out why. It seems they just arbitrarily decide you are being dishonest or going too fast... or whatever.
Tip for consumers:
nothing
Products used:
na
I've been using Crowdtap for several years now. I fill out surveys and they send me gift cards; my favorites are Uber and Burger King, but they offer lots more. I've never had any problem with them. You won't get rich but it's really nice to earn $5 or $10 here and there for surveys that are easy to fill out (and sometimes kind of interesting). If a friend asked me to recommend survey sites, Crowdtap would be in the top 3.
Crowdtap is great at first,then after a while they disable your account for no reason.This has happened to me multiple times most recently on April 4,2024.I had over a 50 day streak and had used my points for a Wal-Mart gift card a few days before that I haven't received.Seems they always pull this right before or right after you use your points for a gift card.They give some lame reason and never explain.They seem to just make up a reason and disable your account when you make a little bit or use your points often.I have been a member since 2018 and this has happened 6 or 7 times and they gave me my account back all the other times but so far this time they have not.My advice would be cash out as soon as you can because sooner or later they are gonna disable your account and screw you out of your earnings.
Tip for consumers:
You're probably better off using a different site.
I was a member since 2018.Several times during that time as I was getting close to enough points to get a $20 gift card they would disable my account so I would contact support and they would say it was done by mistake.December 21,2022 I tried to sign in and it said they were having issues so I tried again later and it said my account was banned,conveniently just as I'm about to have enough points for a $20 gift card.I contacted support and was told I wouldn't be getting my account back because I had violated the terms of service or community guidelines which I have not done.Perhaps the person from support that emailed me back is just lazy and banning people because I see alot of people on Facebook having been told the same thing by them.I filed a.complaint with the Better Business Bureau but it probably won't do any good.I would suggest cash out as soon as you can because eventually they will ban you for no reason and steal your earnings.
Tip for consumers:
Cash out your points as soon as you can because eventually they will ban you and steal your earnings
Products used:
It is a survey site not a product that was purchased.
These people are in trouble they don't take out Federal and State Taxes and I am calling the labor union on them there going to pay us survey workers not the members they already get paid and whoever is running the end for the e gift card there will be a change to where they will be putting people's money on PayPal and or get a Visa Gift card for there pay people need to be bringing home $500-$1,000 a week taking those surveys support can but out of it I am frankly just tired of them and they lie too the staff does for support I got the CEO's information too to contact him his name is Matt Britton I will attach his information I am calling him this is enough.
Tip for consumers:
Everyone is encourage to contact the labor union and the US DOL on this company to report support and no one cares about there members this about us survey workers.
I have been contributing to Crowdtap for many years! Now they deactivate my account with over 30,000 points. Telling me the following: In order for Crowdtap to remain capable of rewarding members for their honest engagement, we will always vigilantly monitor behavior on our platform. Based on the above, your account cannot be reactivated. I've reached out to support again without any response. Contributors beware and cash out before they screw you too.
I give crowdtap a two star rating on account they actually pay fairly good. But i and most everyone i know have gotten blocked. I got blocked with no warning, have contacted support 4 times on what i did wrong, and nothing, no answer back, no reason why i got blocked, nothing. So if you plan on joining their team, enjoy it while it last, cause it will not last.
They disabled my account
For no reason. When I tried to contact customer service support by email for the past two weeks they have not responded back to me. I have sent several emails under high priority and nobody gets back to me so basically I give them one star. It was a good app while it was working but then after that I'm not so much I don't recommend people using this app because eventually they will do the same to you
I have been a member of crowdtap for a while now. I recently had my account disabled and contacted customer support. They told me that my account would not be reinstated but did not give me a reason. I answered survey questions to the best of my ability but prior to my account being disabled I had an error with a survey that could not be skipped. I'm angry because I spent a lot of time answering surveys and had accumulated 15.00 that I cannot retrieve. They need to change their policy and at least explain their reasoning for disabling accounts. I wrote to them a second time and have not received a response.
I love this app! It's easy and fun. I enjoy doing these surveys and look forward to them. Also the extra gift cards are certainly a plus
I would of easily gave it ZERO stars but they make you rank 1. Definitely a scam. You need to earn 1000 pts to receive a $5 gift card but they conveniently let you get to even 989 pts then make you wait DAYS to reach their goal. They waste your time while they record and use your input and feedback for their surveys and yea they benefit more from you than you will ever benefit from them.
Tip for consumers:
Here's a tip, DON'T USE CROWDTAP
I initially found Crowdtap when searching for product sampling/testing. I tried so many new things that I still use today. I've noticed they don't have or don't offer me samplings lately. But it's okay I'm up to $50 in amazon cards for just taking surveys. I had a recent issue I wanted to change my email. It got done in less than 24 hours, great communication.
Products used:
My samples were- Suave kit, Affresh Kit, Nexxus/Dove kit, Domino Sugar,Mission chips, rxbar kit, Hellman's Mayo. Just to name a few!
Very disappointing, got almost 4000 points and all of a sudden deactivate my account for dishonest answers which is completely false! I feel so violated for him being very personal information and then be called a liar!
Products used:
Nothing
Had enough points for $30 then my account was deactivated and told its cause I didn't provide truthful answers! But it's also an automated response every time you open a ticket! Saying your account is deactivated and don't ask to get it reactivated! Waste of time!
Mostly kinda short surveys and interesting ones fast pay out only up two days earn money very fast surveys
DON'T WASTE YOUR TIME!
I've spent months racking up points, little by little, only for my account to be conveniently disabled when I reached enough points for a $20 reward. Contacting support gave me no information as to why whatsoever, except that I violated their terms and of course, not which ones, and essentially cheerfully told me to buzz off. I really could have used that tiny bit of money.
The end of the email in the photo reads "Thanks for choosing Crowdtap and have a great day!" Yes. I'm having a great day. I love trying to be civil and reasonable only to get cheated out of rightfully what I earned. (Note my sarcasm.)
If you earn anything, just cash it out immediately. Please. Don't let them do this to you too.
Tip for consumers:
Use your points as soon as you get them, so they can't take them away from you.
Products used:
I was going to submit my points for gift cards, but was unable.
Be truthful like me and get disabled for good after a year or two of giving thoughtful truthful answers about my company business finances
I got 15$ then took a break and came back and cant log into my account :(. glad i didn't save up for 20 though i did have almost another 5 dollars. I'll probably make a new acc but i was rlly enjoying the site.
Tip for consumers:
no
Products used:
Gift card
I've bee n this site for over 5 years now and I don't understand why all of a sudden my account keeps getting disabled. I know sometimes my answers are short but if they a perfectly honest they would know that you can't make a answer long all the te because the questions require a yes or no answer. Plus sometimes people just can't think of anything more then that. If they really truly want honest answers then they shouldn't penalized you when you can't come up with something without either babbling or just straight out lying. I'm great at babbling but I just can lie on questions it's goes against every I stand for and what I raised my kids with. So please explain to me why all of a sudden in the last few months my account keeps getting disable.
Hi Virginia, We'd like to look into why your account was disabled and provide you with more information. Please send us a direct message via Sitejabber with your Support Request # so we can help you further. If you haven't reached out to the Support team yet, you can file a request here: https://support.crowdtap.com/hc/en-us/requests/new
When you are using the site, it is low paying but effective. However, they will ban you randomly. I was banned twice.
Once they admitted was a mistake.
The second time they said my response was unhelpful when asked, ""What products similar to this new potential brand do you currently use?" Your response reads: "I don't use anything like this." I don't believe this response is worthy of a ban and I'm not sure how else I could have responded honestly.
Unless you want to submit responses and risk getting banned for no reason, I can't recommend this site to anyone.
Tip for consumers:
Don't use it.
Products used:
This is a survey site so this is not applicable.
Hi Eric, You should have received a response from our Support team indicating what responses prompted your account to be deactivated. We've reactivated your account so you can use Crowdtap. Please let us know if you have any questions by replying to the Support ticket you received!
Site is good if you want to make a quick buck for doing short surveys and sampling but that is pretty much it. I see from other reviewers that Crowdtap has changed hands not sure if it is true but have noticed when I had a question and got a ticket for it my question went unanswered or ignored. I have posted question or there of on FB and they were deleted not from me. Even went as far to ask a question per FB but threw their message system but was ignored yet again. All in all if a quick buck is what you need is one thing but be prepared to be ignored, account deleted, and questions either removed from FB, or ignored altogether. I added a picture of the pop-up I kept getting before, during and after a did a survey. They could have at least sent an email saying just let it ride out and it will go away on it's own instead of ignoring my emails.
Hi my name is Jennifer I am grateful to Crowdtap and what they have done for me but a few weeks ago my account was disabled without any reason and so far the support has not wanted to do anything for me just reject my request and I have already been answered by several people and it seems that they are bot because their responses are automated and are very groceries on their part especially Ms. Betty S.
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Hi Cathy, We looked into your account to understand why you were disabled. It appears as though you were disabled due to our security system, and your account cannot be reactivated.