• Crowdtap

Overview

Crowdtap has a rating of 3.08 stars from 324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crowdtap most frequently mention gift cards, full size, and new products. Crowdtap ranks 11th among Survey sites.

  • Service
    47
  • Value
    43
  • Shipping
    18
  • Returns
    17
  • Quality
    40

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
3
Neutral
0
Negative
15
53
See all photos

What reviewers want you to know

Positive highlights

  • I love the fact that you earn gift cards while answering some survey questions.
  • You apply for Sample Missions & when approved You get a box of FULL size products to try!

Critical highlights

No critical highlights yet

How would you rate Crowdtap?
Top Positive Review

“Crowdtap”

Paula B.
2/24/24

I love this app! It's easy and fun. I enjoy doing these surveys and look forward to them. Also the extra gift cards are certainly a plus

Top Critical Review

“Account disabled for no reason”

Gloria B.
2/2/24

I signed up for Crowdtap last night and answered surveys for a good while before going to sleep, then woke up to find my account was disabled and no one can give me a reason why. What a waste of time! I've read that this happens a lot with this site, so I'll be sticking with Branded Surveys and YouGov from now on. I've never had a problem with those sites.

Reviews (324)

Rating

Timeframe

Other

Reviews that mention popular keywords

gift cards (154) size products (25)
Thumbnail of user gloriab935
1 review
2 helpful votes
February 2nd, 2024

I signed up for Crowdtap last night and answered surveys for a good while before going to sleep, then woke up to find my account was disabled and no one can give me a reason why. What a waste of time! I've read that this happens a lot with this site, so I'll be sticking with Branded Surveys and YouGov from now on. I've never had a problem with those sites.

Tip for consumers:
This is a survey site, it’s not selling anything but promises rewards for answering surveys.

Service
Thumbnail of user dawnt608
1 review
2 helpful votes
January 18th, 2024

They will disable your account for any reason under the sun and not tell you why. They keep your earnings too. I had to stop in the middle of a survey to attend to my sick cat. When I came back to the survey to finish it the survey was closed. I contacted support about my disabled account and the only reply they can give is scripted, you violated the tos. I have been with crowdtap for years and have earned hundreds in gift cards so why would I consciously voluntarily violate the tos and forfeit a way to earn future gift cards. Do not waste your time with this site because they will rip you off.

Thumbnail of user mudmixn
1 review
3 helpful votes
June 19th, 2023

I give crowdtap a two star rating on account they actually pay fairly good. But i and most everyone i know have gotten blocked. I got blocked with no warning, have contacted support 4 times on what i did wrong, and nothing, no answer back, no reason why i got blocked, nothing. So if you plan on joining their team, enjoy it while it last, cause it will not last.

Service
Value
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Quality
Thumbnail of user paulab1224
1 review
0 helpful votes
February 24th, 2024

I love this app! It's easy and fun. I enjoy doing these surveys and look forward to them. Also the extra gift cards are certainly a plus

Thumbnail of user gregoryb1385
1 review
0 helpful votes
March 18th, 2024

I took mytime, answered honestly... and get disabled for no reason. No response when attempting to find out why. It seems they just arbitrarily decide you are being dishonest or going too fast... or whatever.

Tip for consumers:
nothing

Products used:
na

Service
Thumbnail of user pattyd179
7 reviews
1 helpful vote
February 14th, 2024

These people are in trouble they don't take out Federal and State Taxes and I am calling the labor union on them there going to pay us survey workers not the members they already get paid and whoever is running the end for the e gift card there will be a change to where they will be putting people's money on PayPal and or get a Visa Gift card for there pay people need to be bringing home $500-$1,000 a week taking those surveys support can but out of it I am frankly just tired of them and they lie too the staff does for support I got the CEO's information too to contact him his name is Matt Britton I will attach his information I am calling him this is enough.

Tip for consumers:
Everyone is encourage to contact the labor union and the US DOL on this company to report support and no one cares about there members this about us survey workers.

Service
Value
Thumbnail of user cathyo137
1 review
24 helpful votes
July 8th, 2021

I have been contributing to Crowdtap for many years! Now they deactivate my account with over 30,000 points. Telling me the following: In order for Crowdtap to remain capable of rewarding members for their honest engagement, we will always vigilantly monitor behavior on our platform. Based on the above, your account cannot be reactivated. I've reached out to support again without any response. Contributors beware and cash out before they screw you too.

Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Cathy, We looked into your account to understand why you were disabled. It appears as though you were disabled due to our security system, and your account cannot be reactivated.

Thumbnail of user kristaz17
1 review
8 helpful votes
June 28th, 2022

They disabled my account
For no reason. When I tried to contact customer service support by email for the past two weeks they have not responded back to me. I have sent several emails under high priority and nobody gets back to me so basically I give them one star. It was a good app while it was working but then after that I'm not so much I don't recommend people using this app because eventually they will do the same to you

Thumbnail of user sandyh696
1 review
9 helpful votes
October 6th, 2023

I have been a member of crowdtap for a while now. I recently had my account disabled and contacted customer support. They told me that my account would not be reinstated but did not give me a reason. I answered survey questions to the best of my ability but prior to my account being disabled I had an error with a survey that could not be skipped. I'm angry because I spent a lot of time answering surveys and had accumulated 15.00 that I cannot retrieve. They need to change their policy and at least explain their reasoning for disabling accounts. I wrote to them a second time and have not received a response.

Quality
Thumbnail of user laurenn394
1 review
5 helpful votes
May 29th, 2023

Had enough points for $30 then my account was deactivated and told its cause I didn't provide truthful answers! But it's also an automated response every time you open a ticket! Saying your account is deactivated and don't ask to get it reactivated! Waste of time!

Thumbnail of user riverp9
1 review
2 helpful votes
March 23rd, 2022

I got 15$ then took a break and came back and cant log into my account :(. glad i didn't save up for 20 though i did have almost another 5 dollars. I'll probably make a new acc but i was rlly enjoying the site.

Tip for consumers:
no

Products used:
Gift card

Thumbnail of user eileenp51
1 review
8 helpful votes
April 5th, 2019

This website has so many quick and easy reviews that just takes very few minutes to take. I cannot give 5 whole stars (but would 4.5 if it was an option) because I have gotten only one of three products asked to review so far. So they just need to work on that process. Once they do, I can definitely give this company 5 stars. The product that I received so far to review were full size products. And they have very clear instructions on what you need to do to leave an honest review. I do recommend this service.

Thumbnail of user gradyd21
1 review
4 helpful votes
March 18th, 2023

I would of easily gave it ZERO stars but they make you rank 1. Definitely a scam. You need to earn 1000 pts to receive a $5 gift card but they conveniently let you get to even 989 pts then make you wait DAYS to reach their goal. They waste your time while they record and use your input and feedback for their surveys and yea they benefit more from you than you will ever benefit from them.

Tip for consumers:
Here's a tip, DON'T USE CROWDTAP

Service
Value
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Thumbnail of user josephm4629
1 review
0 helpful votes
March 9th, 2024

Mostly kinda short surveys and interesting ones fast pay out only up two days earn money very fast surveys

Thumbnail of user mandyg123
1 review
4 helpful votes
February 23rd, 2023

Very disappointing, got almost 4000 points and all of a sudden deactivate my account for dishonest answers which is completely false! I feel so violated for him being very personal information and then be called a liar!

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielles1248
1 review
0 helpful votes
April 22nd, 2023

I initially found Crowdtap when searching for product sampling/testing. I tried so many new things that I still use today. I've noticed they don't have or don't offer me samplings lately. But it's okay I'm up to $50 in amazon cards for just taking surveys. I had a recent issue I wanted to change my email. It got done in less than 24 hours, great communication.

Products used:
My samples were- Suave kit, Affresh Kit, Nexxus/Dove kit, Domino Sugar,Mission chips, rxbar kit, Hellman's Mayo. Just to name a few!

Service
Value
Quality
Thumbnail of user alenab35
1 review
3 helpful votes
November 21st, 2022

DON'T WASTE YOUR TIME!
I've spent months racking up points, little by little, only for my account to be conveniently disabled when I reached enough points for a $20 reward. Contacting support gave me no information as to why whatsoever, except that I violated their terms and of course, not which ones, and essentially cheerfully told me to buzz off. I really could have used that tiny bit of money.

The end of the email in the photo reads "Thanks for choosing Crowdtap and have a great day!" Yes. I'm having a great day. I love trying to be civil and reasonable only to get cheated out of rightfully what I earned. (Note my sarcasm.)

If you earn anything, just cash it out immediately. Please. Don't let them do this to you too.

Tip for consumers:
Use your points as soon as you get them, so they can't take them away from you.

Products used:
I was going to submit my points for gift cards, but was unable.

Service
Thumbnail of user candicem96
4 reviews
27 helpful votes
September 24th, 2019

You earn points by answering survey questions. It's easy to use and rewards can be earned fairly quickly. You get to answer surveys about real products and companies, so it's great to be able to give companies your feedback. Rewards are gift cards like Amazon, Target, Stubhub, and more. I like this site a lot.

Thumbnail of user dianej1073
1 review
3 helpful votes
January 30th, 2023

Be truthful like me and get disabled for good after a year or two of giving thoughtful truthful answers about my company business finances

Thumbnail of user emmiem
18 reviews
81 helpful votes
August 17th, 2018

Site is good if you want to make a quick buck for doing short surveys and sampling but that is pretty much it. I see from other reviewers that Crowdtap has changed hands not sure if it is true but have noticed when I had a question and got a ticket for it my question went unanswered or ignored. I have posted question or there of on FB and they were deleted not from me. Even went as far to ask a question per FB but threw their message system but was ignored yet again. All in all if a quick buck is what you need is one thing but be prepared to be ignored, account deleted, and questions either removed from FB, or ignored altogether. I added a picture of the pop-up I kept getting before, during and after a did a survey. They could have at least sent an email saying just let it ride out and it will go away on it's own instead of ignoring my emails.

Thumbnail of user erics1715
8 reviews
16 helpful votes
March 12th, 2021

When you are using the site, it is low paying but effective. However, they will ban you randomly. I was banned twice.

Once they admitted was a mistake.

The second time they said my response was unhelpful when asked, ""What products similar to this new potential brand do you currently use?" Your response reads: "I don't use anything like this." I don't believe this response is worthy of a ban and I'm not sure how else I could have responded honestly.

Unless you want to submit responses and risk getting banned for no reason, I can't recommend this site to anyone.

Tip for consumers:
Don't use it.

Products used:
This is a survey site so this is not applicable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mckenziel1
Michael H. – Crowdtap Rep

Hi Eric, You should have received a response from our Support team indicating what responses prompted your account to be deactivated. We've reactivated your account so you can use Crowdtap. Please let us know if you have any questions by replying to the Support ticket you received!

Thumbnail of user reneec543
5 reviews
2 helpful votes
March 26th, 2022

I have been a member of CrowdTap awhile now. I love that I can answer questions and help companies develop items. In the past, I got to learn a lot about new products and share with friends and family. The site has slowly changed to more of light surveys of consumers opinions for product development. Everything I do allows me to acquire points that I can convert to a gift card. I also love when I get the chance to test new products through CrowdTap. They have really change in recent years and there is not as many samplings that there use to be. They have an app now that makes answering questions even easier. Being a stay at home parent with no income, CrowdTap helps me to feel like I'm contributing to our household sometimes. I definitely recommend becoming a member!

Service
Value
Thumbnail of user jennifera1825
1 review
3 helpful votes
August 5th, 2022

Hi my name is Jennifer I am grateful to Crowdtap and what they have done for me but a few weeks ago my account was disabled without any reason and so far the support has not wanted to do anything for me just reject my request and I have already been answered by several people and it seems that they are bot because their responses are automated and are very groceries on their part especially Ms. Betty S.

Service
Value
Quality
Thumbnail of user 10vuekoua
1 review
1 helpful vote
August 13th, 2023

I'm incredibly frustrated with my experience trying to sign up for Crowdtap's app. The verification code they were supposed to send me never arrived, making it impossible for me to complete the registration process. This reflects very poorly on Crowdtap's competence and reliability. It's incredibly disappointing that they can't even get a basic step like sending a verification code right.

For an app that relies so heavily on user engagement, it's mind-boggling that they haven't ensured a smooth and trouble-free sign-up process. This experience not only wasted my time but also made me question the app's overall quality and whether they truly value their users. In a world filled with alternatives, first impressions are crucial, and Crowdtap has completely botched theirs in my case.

On top of the verification code problem, I found Crowdtap's helper "Tappy" to be utterly useless. It kept suggesting articles to read, but none of them were even remotely helpful in addressing my issues. It's frustrating to see an AI-driven helper completely miss the mark and fail to understand my actual questions.

I had hoped that Tappy would provide some guidance or solutions, but it seemed incapable of comprehending my concerns. It's clear that Crowdtap has a long way to go in terms of improving their user support features. If an AI helper can't even offer relevant assistance, it raises serious doubts about the company's commitment to providing meaningful help to its users.

Overall, my experience with Tappy only added to my frustration and disappointment with Crowdtap's app. It's another aspect that showcases the app's lack of user-focused design and effective support mechanisms. If they can't even get their AI helper to be helpful, it's hard to have confidence in their ability to address more complex user issues.

To sum it up, my attempt to join Crowdtap through their app has been an incredibly frustrating and disappointing ordeal. Their failure to deliver a simple verification code and their lackluster customer support have left me with a negative view of the app and the company behind it. I hope they take these issues seriously and improve their processes, but for now, I can't recommend anyone else to go through what I've experienced.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hn103
1 review
4 helpful votes
April 28th, 2022

Transparency lacking. If an account has been deactivated, I was informed that we are unable to site specifics due to security reasons. That they standby their security software to detect and/or flag certain accounts. Therefore, you're unable to verify that you're in violation of their terms of service and/or no recourse of action. But good to know for future and discerning credibility of products and/or businesses soliciting real reviews, etc.

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From the business

Give your opinion. Get rewarded.
Crowdtap offers up thousands of questions for you to answer every day. Simply share your opinion and earn rewards, gift cards, and free product samples. It’s that easy. https://bit.ly/2PD5fEg

Company Representative

Thumbnail of user mckenziel1
Michael H.
Typically does not respond to reviews

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3.1
324 reviews
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