• CoutureCandy

CoutureCandy

Ratings On Other Platforms

Trustpilot
4 / 5
Better Business Bureau
1.3 / 5
Reviews.io
1.6 / 5
Corporate Values

Overview

CoutureCandy has a rating of 3.82 stars from 1,795 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience, and fast delivery. CoutureCandy ranks 2nd among Prom Dresses sites.

  • Value
    271
  • Shipping
    268
  • Quality
    925

Proactively asks for customer feedback

This company responds to reviews on average within 18 hours

Positive reviews (last 12 months): 68.3%
Positive
226
Neutral
13
Negative
92

Instant Feedback

7,723 reviews

73
See all photos

What reviewers want you to know

Positive highlights

  • Size charts help with finding the right size dress.
  • Really disappointed UPDATE- Mr Mel in customer service reached out to me personally and took care of my issues.

Critical highlights

  • My only complaint is that 'Returns' are only with store credit instead of a refund :(
How would you rate CoutureCandy?
Business's Favorite Review

“Great Customer Service! (Must Read)”

Tiffany H.
3/29/19

I was hesitant at first when I first check Couture Candy online because of the reviews I read about it. To see is to believe as what others use to say and I tried. I can say I was brainwashed by the negative reviews because Couture Candy's Customer Service is really great. When I call to order, I had an amazing Customer Service Representative on the line who is very patient with a customer like me. They also made a follow up through email that made me feel secure and everything is being taken cared of. Thank you Couture Candy! I believe Couture Candy more than I believe those negative reviews that are just trolling around.

See full review
Top Positive Review

“Excellent site”

Nancy L.
8/16/20

Excellent site. Everything is well thought out; select outfit by function, color, designer, sales, new items. And what a selection; for all ages. Easy to see if you're interested in an outfit; you swipe the picture to see different colors, back, side and front views w/o taking time to open up that particular window.

Reviews (1,795)

Rating

Timeframe

Other

Reviews that mention popular keywords

store credit (272) customer service (688) return policy (219) credit card (51) restocking fee (52) size chart (70)
Thumbnail of user sophiaj59
1 review
13 helpful votes
February 3rd, 2020
Verified purchase

With prom season just around the corner, my daughter has been frantically looking for the perfect dress. Luckily, I remembered that a friend of mine suggested this website. From placing the order to receiving the actual dress, I'm glad everything went great! Customer service rep was also nice enough to answer all my questions and guide me through the process.

Thumbnail of user maribelk11
1 review
0 helpful votes
April 7th, 2024
Verified purchase

I love my dress and all the details are perfect. I will definitely purchase it again on this site.

Reason I chose this business:

I love the choices and fairly prices

Thumbnail of user ballmateel
1 review
0 helpful votes
April 5th, 2024
Verified site experience

Thank you for the promotional savings. Greatly appreciated. Overall process was very simple and I just can't wait to gift this dress to my gorgeous mommy for her big birthday bash. SssssHhh

Reason I chose this business:

Has all my favorites designers for GLAMOROUS GOWNS. Love their selections and availability of sizes. Thank you kindly.

Thumbnail of user christyp121
1 review
5 helpful votes
August 17th, 2021
Verified purchase

I have ordered a couple gowns from Couture Candy! Each have been more Beautiful then the Next! Had to make a return also and as long as you follow the policy it will be a smooth process. Shipping is very Fast! Customer Service was very Helpful very happy with all of my purchases and will refer to friends & family!

Tip for consumers:
Great Selection of Authentic Gowns & Fast Shipping

Products used:
Gown

Service
Value
Shipping
Returns
Quality
Thumbnail of user michellee1702
1 review
1 helpful vote
February 4th, 2024
Verified purchase

We tried this dress on in store but needed a size up. We ordered from Couture Candy that same day and it arrived about a week later. It fits perfectly! Would highly recommend this website!

Reason I chose this business:

Because it was the only place that had it in the size we needed.

Reason I chose this product:

Daughter wanted this dress for Prom.

Thumbnail of user lloydfenixjnkkf
14 reviews
0 helpful votes
April 3rd, 2024

Beautiful quality dresses, great value, fast shipping! Size charts help with finding the right size dress. Our dresses have been coming in 3 weeks! Very fast and gorgeous colors. I would definitely recommend them!

Thumbnail of user barbarah1690
1 review
2 helpful votes
June 22nd, 2021
Verified purchase

It's such a gamble when ordering clothing on line especially when paying a high price. You wonder n worry until the item(s) arrive if it's going to come and is it going to be what you expected. Well all I can say is the outfit I ordered is much better than what I thought it would be and it came packaged so nicely that there's hardly any wrinkles in it at all.
I ordered up a size, the top fits perfect but the pants are big. They should be pretty easy to alter.

Service
Value
Shipping
Quality
Thumbnail of user jessim15
1 review
2 helpful votes
June 4th, 2021
Verified purchase

The customer service was great. The dress arrived extremely fast(less than a week), and the dress its self was amazing quality, the sizing was spot on and all in all the dress far exceeded my expectations. The color was stunning and honestly better than the picture. Very thick material

Tip for consumers:
Go by the mesurements on the sizing chart

Service
Value
Shipping
Quality
Thumbnail of user bridgetj52
1 review
1 helpful vote
April 23rd, 2021
Verified purchase

Ordered metallic champagne plunging V-neck pleated glitter dress XS based on the sizing chart. Received the dress within the time frame specified, which was great. However, the dress did not fit. The dress was too big, and very long. It was a final sale, so I am unable to return it.

Thumbnail of user toniae26
1 review
0 helpful votes
February 26th, 2024

Feb 15,2024
Quality was very poor on the TWO dresses I ordered. Very Cheap looking & feeling, dresses also had an odor!
Customer Service was non existent, their return /exchange policy is nearly impossible to obtain, far different then what is stated.

Save your money, dresses are not as appear!

They also do not except any reviews on their page unless glowing! I wondered why none of the dresses had reviews!

Tip for consumers:
Again , Customer Service and Quality of dresses were HORRIBLE !!

Products used:
None , Dresses were junk , cheap looking , zipper did not work on one dress and the odor was horrible !!

* CoutureCandy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicolen194
1 review
4 helpful votes
February 19th, 2020
Verified purchase

I'm very satisfied with the purchase that I made with Couture Candy! The dress is amazingly wonderful... I got it in time for the wedding of my niece. I have a great time from placing the order, shipping confirmation and delivery. I also asked about expedite delivery, Couture Candy also provides that service. The whole experience was fantastic. I will order again. I encourage everyone to order a dress from this site. I'm sure you will have the same experience.

Thumbnail of user majas28
1 review
0 helpful votes
January 25th, 2024

The dress is absolutely stunning and identical to the picture! Initially, I had some reservations, but the dress turned out to be incredibly beautiful. It reached Iceland within 8 days, and everything was perfect—no missing pieces or torn on some places. I'm eagerly looking forward to wearing it on my wedding day :)

Products used:
Wedding dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user deem514
1 review
0 helpful votes
October 1st, 2023
Verified purchase

I ordered a beautiful dress from here at a reasonable price. I was worried it wouldn't get to me earlier enough, so I called, and they were very helpful. I got my dress within 3 days, and I had plenty of time for alterations. They updated me every step of the way, and the dress was as described and true to the size chart. Overall, a great first experience with them. I'll be back

They went above and beyond to help me get my dress on time

Reason I chose this business:

They had the color dress I wanted

Service
Thumbnail of user maripatb2
2 reviews
0 helpful votes
October 1st, 2022
Verified purchase
• Updated review

Easy to order, but difficult to return. Appreciate the friendly service rep, but return instructions were very complicated and annoying

Service
Quality
Easy to order
August 25th, 2022
Verified site experience
• Previous review
Thumbnail of user laronf
1 review
0 helpful votes
October 21st, 2020
Verified purchase

Totally AWESOME! Fast shipping, the dress looks just like the picture! Very Good Quality! We are some happy customers!

Thumbnail of user deborahm3195
1 review
1 helpful vote
February 28th, 2024

Several paragraphs down under another title- not within refunds section is a paragraph that reads you must notify of any defects or problems within 24 hours, so in essence you have 24 hours, not 5 days as it reads! They don't give refunds OR store credit as the website reads. The sequins on my dress all fell off within in the packaging before it even arrived. It was NOT new and they refused to make it right. Other sites sell these dresses. Stay away from this company! Find their response below that proves I am within the 5 day return policy, but they refuse to provide store credit as their policy states. See below picture of their response refusing to provide store credit, even though it is obvious this dress arrived this way. They replied with this canned email within 4 minutes of my requesting the RMA.

* CoutureCandy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user darleenm11
2 reviews
1 helpful vote
August 18th, 2022
Verified purchase

I scoured the internet looking for the perfect dress when I came upon CoutureCandy and saw the most beautiful dress. It was different which is what I was looking for and form fitting which will make my fiance very happy.

I received the dress quicker than I had anticipated, it was as beautiful as the pictures and fit me like a glove.

I will definately be telling anyone looking for a great dress to check you CoutureCandy.

Thank ou for a great experience.

Reason I chose this business:

I was simply surfing the net, the dress and prices caught my eye.

Reason I chose this product:

It was stunning, it was in my size, it was in the price range I was looking and bonus, it was also on sale.

The most important, the dress was different and very beautiful, could not pass it up.

Quality
Thumbnail of user dianeo443
2 reviews
2 helpful votes
August 7th, 2021
Verified purchase

In covid-times, I needed to find a dress for my daughters wedding. I ordered three since I was unsure of the sizes. Beautiful dresses, but none fit. I asked for return authorization and there was a very limited return policy, with heavy penalties. Please read policy before purchasing

Reason I chose this business:

Beautiful dresses

Service
Quality
Thumbnail of user judet101
1 review
0 helpful votes
February 9th, 2022
Verified purchase

Thank you for your quick response to my email and getting my dress shipped. I appreciate it!

Quality
Thumbnail of user emilyd732
2 reviews
0 helpful votes
August 4th, 2023
Verified purchase

I love this dress! It's a perfect fit. I'm only 5'4" and the length is perfect with a small heel. I can't wait to wear it to my daughter's wedding. I found it in a store, but wanted a different color. I'm thankful I found it online in navy and CoutureCandy had the best price. Shipping was fast. Only complaint is the hook came off when I tried it on, but that's the manufacturer's fault and it's an easy fix.

Reason I chose this business:

CoutureCandy had the size and color I needed, and the best price that I could find online.

Reason I chose this product:

I found this dress in a store, but wanted a different color. I could only find it in navy in my size at CoutureCandy.

Quality
Thumbnail of user hollys688
1 review
7 helpful votes
November 18th, 2022

This Company is the most fraudulent, evasive company I have ever purchased something from. They welcome you to spend thousands on dollars on their website and then when you need to return and adjust a size, they claim if you buy with store credit, you just have to keep a garment that does not fit.

Completely bad business and fraudulent. I will never order from this company ever again. I will never recommend this company to anyone. They are thieves. They take your money and then offer no solutions for re-sizing. AVOID AT ALL COSTS.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maureenp260
1 review
0 helpful votes
September 9th, 2023
Verified purchase

My dress was received so quickly, despite the fact I ordered it over the Labor Day weekend!

Quality
Thumbnail of user lecip1
1 review
0 helpful votes
February 12th, 2024
Verified purchase

First time ordering from candy couture. Easy experience, quick shipping & dress was the same as the one tried on in store at a much lower cost.

Reason I chose this business:

Only online vendor carried dress that I was looking for.

Reason I chose this product:

Better price that brick & mortar store

Thumbnail of user miriama157
1 review
0 helpful votes
February 6th, 2024
Verified purchase

At first, I didn't get any confirmation of the purchase or hear anything back for about 4 to 5 days. I was worried, and luckily, I was able to get in touch with someone from customer service. They were able to help me with the issue and gave me updates on the order since that communication. The dress arrived 2 business days later. Everything was in good condition and before the date I was told it would arrive. Satisfied with the purchase, although, I did not hear anything about the order until I decided to reach out to them.

Thumbnail of user coreyg131
1 review
0 helpful votes
April 1st, 2021

I really enjoyed it! I absolutely adore all of your dresses! I've been scouring the internet for weeks searching for the perfect dress for my upcoming birthday dinner date with my husband. I hadn't found anything that wowed me until I visited your site. From there my only trouble was deciding which dresses to buy! Thank you so much for making my shopping experience so pleasant!

Service
Value
Shipping
Returns
Quality

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From the business

Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.

Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as well as brides of 2023. We have beautiful bridal gowns by different designers like Tarik Ediz, Mary’s Bridal, Elizabeth K, etc. You can also check out the exquisite collection of mother of the bride dresses, affordable bridesmaid outfits, and other wedding guest dresses for this auspicious day.

Business History

Founded in 2005, CoutureCandy.com is celebrating its 18th year as a top fashion destination! For over a decade, Couture Candy has offered our fashion ­savvy and value ­conscious customers the most sought­ styles from top designers, at competitive prices! At Couture Candy, we believe that “value” is a combination of the latest trends, the most popular brands, and high ­end apparel and accessories at the best possible price. We deliver that value to our customers by offering the most coveted, in­-season designer styles with impossibly quick markdowns, seasonal promotions, and impossibly fast price-matching technology!

Company Representative

Thumbnail of user franceh8
France H.
Director of Operations
Typically responds within 18 hours

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3.8
1,795 reviews
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