• Costway

Costway

Overview

Costway has a rating of 3.7 stars from 1,170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway most frequently mention good quality, fast delivery, and great price. Costway ranks 11th among Marketplace sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 79.7%
Positive
165
Neutral
7
Negative
35

Instant Feedback

5,293 reviews

112
See all photos

What reviewers want you to know

Positive highlights

  • Very easy and great items and great customer service

Critical highlights

  • We have been fighting with COSTWAY to get a return label.
How would you rate Costway?
Top Positive Review

“Workspace works wonders!”

Carol H.
2/29/24

Great value and easily assembled desk and chair from Costway. Allows remote working or learning at a minimal cost to your wallet. Totally satisfied with both products and the shopping experience with Costway👍

Top Critical Review

“Not impressed with first "and never will again" purchase anything from them”

Gem M.
1/3/24

I purchased Cost Way's 2 Speed Wide Mouth Fruit and Vegetable Centrifugal Electric Juicer. The picture looked ok and the inexpensive price caught my attention. Compared to my previous Breville juicer (which I had for many years), this is a piece of crap. It's confusing and difficult to assemble and disassemble. The container they provide for the juice is very small. The spout where the juice comes out is very low making it necessary to use their pathetic container which holds very little juice. It doesn't juice carrots well. Large pieces of carrots get stuck in the blades. I didn't want to spend the money to send it back. It was a complete waste of approx. 49 dollars. I will donate it to an animal organization. Maybe they will give it away to someone who has nothing. After you receive the item, Cost Way nags you (via email) to do a review on their product. They strongly encourage you to write a positive review by bribing you with a nice discount on your next purchase. This is likely why they have so many rave reviews. If you sell me a piece of garbage, I won't be bribed to lie.

Reviews (1,170)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (198) return label (15)
Thumbnail of user carolh2732
1 review
0 helpful votes
February 29th, 2024

Great value and easily assembled desk and chair from Costway. Allows remote working or learning at a minimal cost to your wallet. Totally satisfied with both products and the shopping experience with Costway👍

Tip for consumers:
Fantastic value from an awesome company with great policies and products!

Products used:
Desk and chair

Service
Value
Shipping
Quality
Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards
Costway inc.

Thumbnail of user ursular33
2 reviews
1 helpful vote
July 27th, 2023
Verified purchase
• Updated review

So far so good - hope, the order arrives without any problems or damage; thank you.
The chairs arrived/ no issues at all!
I assembled them -.also not a big deal!
They look great!

Reason I chose this business:

Googled outdoor chairs, found you!

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

So far so good
July 17th, 2023
Verified site experience
• Previous review

So far so good - hope, the order arrives without any problems or damage; thank you.

Reason I chose this business:

Googled outdoor chairs, found you!

Thumbnail of user gemm184
7 reviews
24 helpful votes
January 3rd, 2024

I purchased Cost Way's 2 Speed Wide Mouth Fruit and Vegetable Centrifugal Electric Juicer. The picture looked ok and the inexpensive price caught my attention.

Compared to my previous Breville juicer (which I had for many years), this is a piece of crap. It's confusing and difficult to assemble and disassemble. The container they provide for the juice is very small. The spout where the juice comes out is very low making it necessary to use their pathetic container which holds very little juice.

It doesn't juice carrots well. Large pieces of carrots get stuck in the blades.

I didn't want to spend the money to send it back. It was a complete waste of approx. 49 dollars. I will donate it to an animal organization. Maybe they will give it away to someone who has nothing.

After you receive the item, Cost Way nags you (via email) to do a review on their product. They strongly encourage you to write a positive review by bribing you with a nice discount on your next purchase.
This is likely why they have so many rave reviews. If you sell me a piece of garbage, I won't be bribed to lie.

Products used:
Their juicer. Tried it 3 times. A real POS

Service
Value
Shipping
Thumbnail of user nancyl182
Nancy L. – Costway Rep

Dear Customer,

Thank you very much for your feedback on our products, we regret your dissatisfaction. We sincerely apologize for the inconvenience caused to you.

Regarding the size of the product, we deeply apologize for not being able to meet your expectations. We are always striving to improve our products and will consider your feedback to ensure that in the future our products will better meet the needs of our customers.

If it is convenient, we would like to learn more about your experience to understand the issue more specifically and take appropriate action to improve it. In the meantime, please consider contacting our customer service team at service@costway.com and we will be happy to provide you with support and solutions.

Thank you again for your valuable feedback, we will continue to work hard to improve the quality of our products and services and hope to bring you better satisfaction in your future shopping experience.

Sincerely,
Costway inc.

Thumbnail of user cf621
1 review
0 helpful votes
November 12th, 2023

My 75-year-old mother ordered a space heater with wheels for her house. The wheels wobble and it is difficult for her to move. She tried requesting a return and was told to take a video as proof of the problem. When we sign in to the website her order is not even showing up. She's 75 and doesn't want to piddle with this nonsense. Sending it back and looking into resolving through the credit card company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyl182
Nancy L. – Costway Rep

We apologize for causing you frustration and sincerely appreciate your feedback. We will further strengthen our customer service team to ensure superior support.

Regarding the video you provided, we aim to scrutinize the product issue and ensure quality. Please understand that once the problem is identified, we will immediately send you the relevant parts or a replacement.

In addition, you may not be able to find your order information after logging in because you were not logged in when you placed your order, which prevented us from obtaining the relevant information. To solve the problem faster, please send us the order number, tracking number and other order information to service@costway.com. We will process it as soon as possible and provide you with a satisfactory solution. Thank you for your patience and cooperation.

Costway inc.

Thumbnail of user whovians73
1 review
0 helpful votes
December 2nd, 2023

Purchased a fiber optic christmas tree that quit working within 2 weeks of purchase. Customer service just ask the same questions o er and over. Asked me to send a video, but it was rejected from me posting to them. They literally went out of their way to be of no help at all. I'll never buy another costway product. They're cheap and don't last long.

Products used:
Christmas tree

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyl182
Nancy L. – Costway Rep

We deeply apologize for your frustration and sincerely appreciate your feedback.

We have asked you to provide us with a video in order to check the problem more accurately. Please note that once the problem is identified, we will quickly send you the relevant parts or a brand new replacement.

In order to make it easier for us to deal with your problem, could you please send your order information to service@costway.com? We will try our best to assist you in solving any problems.
Thank you Kind regards
Costway inc.

Thumbnail of user suee286
1 review
0 helpful votes
January 25th, 2024

I purchased a walking frame for my elderly father, it was received within a week and the product was of great quality, identical to the one advertised.
Thank you for being honest with the sale of your products.
I recommend them to everyone.

Products used:
Walking frame

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards
Costway inc.

Thumbnail of user heatherm2494
1 review
0 helpful votes
December 21st, 2023

Very impressed at the speed with which the order was dealt with - especially being so close to Christmas.
The chairs were easy to assemble and look good - they are also very comfortable.

Tip for consumers:
4 x Garden chairs

Service
Value
Shipping
Quality
Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards
Costway inc.

Thumbnail of user judithu191
1 review
0 helpful votes
January 24th, 2023
Verified purchase
• Updated review

Easy & simple: I was very pleased with this order, because it was easy to find and simple to place an order for the items needed. I received this shipment faster than expected! It was delivered with great quality products.

Reason I chose this business:

Cost savings: I chose Costway, due to availability, product color quality, and reasonable savings.

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Easy & simple
January 12th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Cost savings

Thumbnail of user echolegndnme
1 review
0 helpful votes
December 14th, 2023

I purchased this keyboard during a Black Friday sale I love it it was delivered quickly and it plays better than I thought it would It has many nice features such as record and playback, sample music, and you can change the tones from piano to organ and so on, you can also play back music to keep a tempo I will most certainly buy again from this company

Tip for consumers:
I have purchased and will purchase again from this company

Products used:
Keyboard

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards
Costway inc.

Thumbnail of user paulc2900
1 review
0 helpful votes
October 11th, 2022
Verified purchase

Nothing to describe please let me leave this stupid website

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Sorry for the inconvenience.
Could you please forward your concern as well as the order number to service@costway.com?
We will solve your problems as soon as possible
Kind regards
Costway inc.

Thumbnail of user christopherm2668
2 reviews
0 helpful votes
April 11th, 2023
Verified purchase
• Updated review

Awesome place to online shop...have everything and anything your looking for or new things/ideas you have yet to think of. On top of all that, their shipping time beats anybody!

Reason I chose this business:

Bought other items from you

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

So far very pleased
March 17th, 2023
Verified purchase
• Previous review

Website, easy and simple to navigate, tremendous amount of product to achieve ideas!

Thumbnail of user jennw223
1 review
0 helpful votes
March 28th, 2023
Verified purchase

THANKS YOU very much. It is a nice chair. I like it

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user noahl246
1 review
0 helpful votes
July 1st, 2023
Verified purchase

Easy to order and fast delivery.
I recommend to everyone

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user russellu95
1 review
0 helpful votes
June 20th, 2023
Verified purchase
• Updated review

We are very pleased with the set that we purchased. It took a bit to get the first chair together but after that it went fine. One of the chair legs was a little wonky but not so bad that we felt the need to return. This set fits perfectly in the spot that I allotted for it. The dark glass tabletop not only looks good, it also hides our pizza oven that we stored underneath of it.

Reason I chose this business:

Brads Deals discount

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

So far so good
June 10th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Brads Deals discount

Thumbnail of user rogerb1083
1 review
0 helpful votes
April 14th, 2023
Verified purchase

Great prices, good discounts and excellent service. I will definitely use them in the near future.

Reason I chose this business:

Quality and price

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user dawnw755
1 review
0 helpful votes
September 14th, 2022
Verified purchase

I am usually used to the filter being in front of the air flow but... this one is in the back of the machine. I do like that it constantly recycles the water back into the tray which is a plus when it comes to having to get up at night to refill it again. I like the different modes it has, and hours you can set it to go off when want it too. Our A/C isn't working for the house right now. Not blowing out cool air, so I bought two of these for my Mother and I both. Thanks Costway!

Reason I chose this business:

It was the cheapest price for what I was looking for. I had surfed the internet and bargain shopped before I found Costway. I saw serveral other products on their that I am interested in for the future.

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user prevost.mf
1 review
0 helpful votes
July 20th, 2023

I bought the 70L cooler one year and 20 days again. It stopped working last week without warning, just doesn't start again. Customer service says that there is only a guarantee of one year so they can't do anything for me. No replacement, no parts if something is defective. Don't buy this if you want something that will work longer than one year or if you want a guarantee that is ok. Really disappointed...

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyl182
Nancy L. – Costway Rep

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Thumbnail of user sandym745
1 review
0 helpful votes
January 28th, 2023
Verified purchase

I cannot walk long distances. This gives me so much more independence. I don't get worn out and want to go home. I'm about 180lbs the chair can hold up to 300lbs I just wish it had arms and was about 2 inches wider. But I just wanted something for long distances and this does the trick. Also it seems sturdy, is easy to fold and unfold. It is made of quality fabric and its nice. I really like the portable bag it comes with. I can carry water bottles and other items. It's very handy.

Reason I chose this business:

I chose Costway because the walker looked like the best quality product at a reasonable price. And it turns out... it is.

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user billiefrateel
2 reviews
0 helpful votes
August 7th, 2023

The platform will fully satisfy every consumer. Attractive offers, affordable prices, a wide range of necessary goods and good service. I bought everything from clothes to home interior goods.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user angela77copeland
1 review
0 helpful votes
November 30th, 2023

Great products and great prices. I love shopping here for all of the great products and other things

Service
Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user noahh240
1 review
0 helpful votes
May 17th, 2023
Verified purchase
• Updated review

Great customer service. Responsive and friendly. I would recommend this item.

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Tried applying my coupon for signing up and it wouldn't...
June 6th, 2023
Verified site experience
• Previous review

Tried applying my coupon for signing up and it wouldn't accept it

Thumbnail of user juliaa583
1 review
0 helpful votes
July 7th, 2023
Verified purchase
• Updated review

I received my double umbrella with led lights and base, I'm so happy with it because it's a great product, sturdy and with good quality fabric!
Highly recommended!

Reason I chose this business:

It has good quality products with reasonable prices

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

I couldn't use the 10% discount coupon it said it...
July 26th, 2023
Verified site experience
• Previous review

I couldn't use the 10% discount coupon it said it wasn't applicable
I'm disappointed

Thumbnail of user kenp578
1 review
0 helpful votes
February 4th, 2023
Verified purchase

Found exactly what I was looking for and received in a timely manner. Product was packaged very well which prevented any shipping damage.

Reason I chose this business:

Price and selection.

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Thumbnail of user thomasi196
4 reviews
8 helpful votes
May 29th, 2022

Without posting a lengthy boring review, all you have to know is this company can not be trusted. If you change your mind and want to cancel, even within thier own protocols, they will delay until delivery. Then the will bribe you to keep it... unbelievable. And don't use PayPal to process it becasue you have no recourse. Youe use credit card instead.

Tip for consumers:
Don't use

Products used:
Nothing now

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryg1371
3 reviews
0 helpful votes
September 8th, 2022
Verified purchase

This was my first shopping experience with Costway. My husband and I ordered a modestly-priced rowing machine, taking a chance on quality, delivery time, etc. We were not disappointed; the item arrived a little sooner than expected, very well packaged and in perfect condition. It turns out to be an excellent piece of home fitness equipment and we couldn't be happier.

Reason I chose this business:

We liked the prices we saw and the descriptions seemed well detailed.

Thumbnail of user nancyl182
Nancy L. – Costway Rep

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

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From the business

Free shipping & easy return online webshop Costway | Order cheap home & garden furniture, hardware & vehicle tools with premium quality and blowout price.

Business History

Costway was established in 2015 after decades of unwavering commitment to the global furniture industry. We believe that being accessible and affordable is not enough for a furniture company. We understand that a home is more than just a physical space for living - it is a sanctuary that continually recharges people's emotional batteries with happiness, security, and love.

As a global furniture brand, Costway has connected with over a hundred million customers across more than 10 countries. Our focus on timely deliveries and efficient logistics results in greater customer satisfaction and competitive pricing. To this end, we have established over 20 overseas warehouses in 8 countries, including the United States, Canada, Germany, Australia, and Poland.

Company Representative

Thumbnail of user nancyl182
Nancy L.
Typically responds within 2 days

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