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Claim Your BusinessCostco has a rating of 2.75 stars from 1,650 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Costco most frequently mention customer service, credit card, and next day problems. Costco ranks 213th among Grocery sites.
When I ask Tim at the Electronics Department For help with the wireless printer, he shows and explained to me in detail. What's pros and cons for each brand and that's what I needed. He is a knowledgeable guy with a friendly smile. Big thumbs up for Mr. Tim.
A once great company has now gone to s**t! Product quality is not what it was, prices are not much cheaper than retail, check out lines are long, stores are overcrowded, customer service has dropped. I have had a executive membership.for 15+ years. At this point its not worth renewing. Feeling ripped off. Seems like Costco gives membership for very little to anyone these days and letting illegal citizens in to access membership privileges. I'll be switching to Amazon prime and Walmart +.
So after over a year membership at Costco I rang up my cart and went to check out and for some reason a mainstream store does not accept mastercard? Never mind being embarrassed I'm about to cancel my Costco membership membership over this s*** I had no idea they didn't except MasterCard I mean what kind of large retail outlet would not accept a worldwide card? Either way f*** that embarrassment I'm over Costco
Products used:
$#*! costco
So for several years I have been buying Costco Rotisserie chicken. However the last few purchases have been kinda iffy. So today I purchased a chicken after waiting in a line for it to come out of the oven. I noticed when I was taking the meat off the bone to put in my soup there was another set of breast underneath the ones I took apart. Pretty strange, never seen this before, however this is the last Rotisserie chicken I will be purchasing from them.
Sincerely speaking I know no other places with such a big assortment and such friendly pricing. Costco has managed to become a lover for many people around the US due to its mild pricing policy and always fresh products. I shop here regularly, I assume if I would visit other stores, I would've paid way more money that I pay at Costco for the SAME PRODUCTS!
So, guys, thank you very much, wish you all the best only the best!
Left front door OPEN, lights on, and snuck away so they didn't have to install or haul away. Absolutely disgusting company practice! Taking advantage of less fortunate family's. Costco refused to refund my money since I'm doing the haul away and the install myself with help from the neighbor.
Tip for consumers:
Shop elsewhere, deal was too good to be true
Costco pharmacy at Seminole, Florida sold me dangerous artheritis pain ointment that damage organs and kill. Name: Diclofenac Sodium gel. I complained to the pharmacy. They ignored me.
Dr. Adel Khalifa
When I ask Tim at the Electronics Department
For help with the wireless printer, he shows and explained to me in detail. What's pros and cons for each brand and that's what I needed. He is a knowledgeable guy with a friendly smile. Big thumbs up for Mr. Tim.
Ordered tires. One week later Costco cancels order by email. They actually were not in stock although they told me they were. They are not really sure why took a week to figure that out. Now other places I looked at for tires are also out. Unable to leave voice review after call with customer service.
Not quite sure when Costco did this as I had always use my debit card to pay. Attempted to check out online for a pick up and card was declined. However, there's a hold on my bank account. Again, attempted to check out and card was declined with another hold on my bank account. What's going on Costco? You don't take MasterCard, but for some reason you can put a hold on my account for seven days. I really question that logic. Will be cancelling my membership after this!
Tip for consumers:
When to another store for an online purchase with pick up.
I was at our local Costco and I was SO happy to get the cashier I had!Emma B was so sweet! 5+ Stars!
Reported Citibank Costco credit card. Your membership with Costco gets cancelled immediately. We were not informed that our membership became invalid. We use the actual membership card which revealed at the gas pump that our membership is "invalid". 7 weeks of membership stolen by Costco. Extended membership by one month with no evidence from Corporate that has changed as of this review.
Regul
Products used:
Membership
They must have a different hiring criteria for the pharmacy. They are RUDE. I had a script transferred to them. Kept telling me, after hours, that they had not received the script. I kept calling the doctor that was sending the script and they faxed it repeatedly. THEY, not COSTCO, finally called the pharmacy. Their fax machine wasn't working. Then they failed to text me that the script was ready after 6 hours. I really could used that inhaler since I have pneumonia. They just shrugged.
Products used:
Prescription
A once great company has now gone to s**t! Product quality is not what it was, prices are not much cheaper than retail, check out lines are long, stores are overcrowded, customer service has dropped. I have had a executive membership.for 15+ years. At this point its not worth renewing. Feeling ripped off. Seems like Costco gives membership for very little to anyone these days and letting illegal citizens in to access membership privileges. I'll be switching to Amazon prime and Walmart +.
Tip for consumers:
Very difficult to contact company outside their business hours. I would have to otherwise drive a half hour to return product.
Products used:
Food: burritos
As I noticed by the years, whatever I bought in Costco was with some issues. By example, toilet paper is not the same quality as use to be for whole rolls.
Taquitos rolls come with two boxes. One of them is always staffed with chicken, other one there is no chicken at all.
Clothes are almost every time I purchased, miss measurement.
Definitely,it's not store for the people who know products quality.
Products used:
The food , papers…
Have been to Costco in Summerlin Nevada twice during the current Covid crisis. My wife and I are amazed at the very careful planning and extraordinary service the entire store is doing. We are seniors, and have been members for several years. We are very thankful to you and especially the Summerlin Costco. We wish you all the best, and we hope you all are healthy during the crisis, and that you stay healthy. Our best wishes.
Leon and Judy Angel
We ordered a KitchenAid Dishwasher from Costco and Anthony was assigned through Handy to deliver and install the dishwasher. He did an amazing job! Took his time, and made sure everything was perfect and we were happy with the installation. He answered all my questions and made recommendations on how to use it. We have never had a dishwasher so he was very helpful with his answers. I would highly recommend Costco and Anthony!
Products used:
KitchenAid 44 dBA Dishwasher in PrintShield Finish with FreeFlex Third Rack, in Stainless Steel
They were horrible. The whole thing was nothing but fat. It cost me $17 for the rack, couldn't even eat it without the fat all through it. It was discussing. Ruined my whole dinner. Never again
Costco's practice of insisting on presenting your membership card before even entering the check out line and then again upon exiting their 'warehouse' along with proof of receipt is, in my opinion, counterproductive to showing appreciation to valued customers and frankly could almost be viewed as discriminatory. It's like stereotyping all their customers as a bunch of thieves. I'll take my business elsewhere, where a feel more welcomed and like a valued customer after dropping my wad a cash. The only people who I believe appreciate this treatment are the two employees who get paid to do this asinine job!
I think of Costco as one of the best places to shop, including the warehouse, Costco.com, and their premier customer service. However, here is one thing that is not organized well. I bought two items together at Costco.com - a TV, and a TV mount, it was one order. Shortly after, I got 3 text messages from UPS like "Great news! Your shipment is on the way!" and "That's the day! Your Costco shipment is out for delivery with UPS". We waited all day, but only the TV mount was delivered. It turned out that TV was actually shipped with different carrier and the earliest delivery was like 2 weeks away, and way off from the promised delivery date at the time of order.
How were we supposed to know that there are different carriers, and that for TV we actually have to schedule delivery separately from that carrier? The UPS messaging was great, but it did not say that it is your TV mount coming, doesn't it sound like the whole thing? How difficult would it be for Costco to communicate this clearly to the customers? For example, split the order in separate orders if there are different carriers? Require carriers like Costco Logistics to proactively and clearly communicate to customers?
I ordered a refrigerator from Costco in April. After waiting a month they scheduled a delivery. I had a contractor and plumber standing by in case they had to make a modifications to make it fit. An hour before the scheduled delivery, they called and said they couldn't find it. After several days I finally talked to a supervisor who said indeed it was lost and ordered another on an expedited basis. The second one arrived and it wouldn't fit because the published specifications were in error. The installation tom set up an appointment for the following week and placed the refrigerator in my family room. The day comes and no installation crew. No one knows anything about it. I don't know who to call... no one knows anything and I'm sitting with a refrigerator in my family room. Never again Costco.
Products used:
Refrigerator
Before COVID -19 the paper plates bought at Costco are of good quality, but after the virus decreased, the quality of Costco's paper plates became very bad.
And the plate has a serious strange smell.
Microwaving food in this type of dish may cause harm to your health.
Products used:
Paper plates
I have always liked Costco, but I now plan to go even more after that manager stood up to a foolish customer who refused to wear a mask.
This morning I dealt with two customer services representatives, they both insisted that there is nothing they can do to help me with the price adjustment, not until I demanded to talk to their manager or supervisor. The supervisor told me that she will take care of it. I asked her if James, her staff, can do the same to resolve the issue. She said she doesn't know why James did not do that in the first place. Customer Services representatives don't LIKE to help customers taking care their issues, then they should be in the business.
Costco offers incredible value for families and individuals alike. The bulk buying options save both time and money, and the Kirkland Signature brand provides quality at a fraction of the cost. The food court's delicious and affordable meals are an added bonus. However, the membership fee may deter some shoppers
How can such a great local b&m have such a poor online presence in technology age? You can't create a system of orders and fullfillment. Can't create shipping labels then not give product to your delivery man. That's poor infrastructure
Never buy appliance from Costco. Their delivery is so bs that you never see your item on time as needed. So I called after waiting and waiting past the time I suppose to get my delivery, they said a computer system put out a fake delivery scheduled date. What's the f...@#!. They blames on a computer system glitched said to happened to many customers, ahhhh really bs excuses. Costco should do a better job at this if it's wants more business. Best buy and Home Depot are my next appliance shopping stop.
Shop Costco.com for electronics, computers, furniture, outdoor living, appliances, jewelry and more. Enjoy low warehouse prices on name-brands products delivered to your door.
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