Coldwater Creek

First time ordering arrived early. Shoe fits smaller needed a half size bigger. Don't have, customer service states unsure when they will so it needs returned.being charged to return. I guess I will continue to use Amazon won't be ordering again

If I could rate as a zero, I would. The order arrived damaged. Coldwater Creek KNEW it was damaged, because someone tied a knot in the broken string. I sent an email, with a picture, as well as a separate message, asking for the item to be replaced immediately because I had ordered if for a trip and needed it. No response, not even an acknowledgement. I called. I explained the problem. And was told to return the item using the process on the website. I objected to paying the return shipping fee for something that arrived damaged. This became a point of discussion. I asked for a supervisor. But I was told no-one was available. They finally offered to give me a code so that I would not have to pay for return shipping. I again asked to speak to a supervisor. Then I was told that "because I have already resolved the problem, I cannot escalate it to a higher level". I will never order anything from Coldwater Creek again. I will never buy a product from Coldwater Creek again. NOT because the article arrived damaged, but because of the way that they handled the problem.

Assuming this is a US based company and item advertised is in stock, or you should not indicate it's currently available is the first issue. When checking status it will tell you AWAITING PAYMENT, when in fact you've given authorization, so that is bogus. Then everytime you call they keep extending expected shipping date. I WILL NEVER ORDER FROM COLDWATER CREEK, EVER AGAIN. People... beware!

I love their clothing, however their $17.95 shipping fee is ridiculous and then heaven forbid you need to send something back, you pay $9.85. I have rarely ordered online from any company that charges a shipping fee. It's outrageous that a company with this quality and high priced clothing charges such a high fee. I will never order from there agat

My mother likes their clothing and attempts to purchase via the catalog, but when the clothes came, they didn't fit at all. Yeah, you can return, but they only refunded 2/3 of the cost - excuse me! $32 for a return - HORRIBLE!

Placed an order. Within a day my credit card called me about a suspicious charge from Hong Kong.
We acknowledge the transaction but the credit card company recommended that we cancel our card and get a new one for safety reasons. Days later I went to the email of our confirmation of order and when I touched on it, it went red and said suspicious website. So now I cannot track my order. It has been 3 weeks and no package. Will NOT do business with them again.

Back ordered product; took longer than predicted; returned and taking forever to be refunded. Don't waste your time on a poor quality product (down jacket)

I would them no stars if I could. I returned gifted items to be exchanged and items are still in stock. Could have placed an order for them today. The return form was clearly marked on both sides that it was an exchange but instead refunded the money and anything refunded goes back to the original form of payment. Customer service told me I could call gifter and let them reorder for me. What a terrible company policy - there are no gifts cards or credits. Only exchange and refund. I would have loved to try the clothing that should have been exchanged. Don't do business with this company.

I made a purchase and my credit card was immediately charged. I've yet to receive package that supposedly arrived November 19. My advice on MY experience do not purchase from this company. Poor customer service! If I could give -10 stars, I would.

Ordered around $65.00 dollars of clothing over a month ago and never received. Tracking numbers are bogus. After reading other reviews, I experienced same issues. No product! When I emailed they said wrong item delivered and must be returned. Item was 3-d polarized sunglasses. Interesting how many other customers ALLEGEDLY received the same item that needed returned. I didn't realize 3-d sunglasses were so popular! Blaming me the customer for not returning them. All I can say is BUYER BEWARE. This is a total FRAUDULENT SCAM! Do not waste your time or money. I learned the hard way.

No customer service. Tracking number not recognized by postal service, company response is "check with post office".

Although I have no issues with quality… their delivery charges are outrageous and if you need to return. They charge you again! So over 30$ for this mistake. Plus charged tax in a state that has no tax on clothing…. And argued with me when they were mistaken. I'm done with them.

I have to say that I waited 12 days with no tracking which made me mad. I received my blouse today and love it. Very well made fit is perfect. I gave bad review but I was wrong

I am a customer and have been for years. I recently found a gift card for the store for $175. Coldwater Creek not only won't accept it because they are under new ownership. They never bothered to send out a memo/email saying that they were no longer going to accept gift cards, and give their customers an opportunity to use them up. Not only is this wrong and unlawful, it is actual theft. Gift cards are basically money. I have had numerous emails with their customer service department. At no time did they try to rectify the issue or offer an added discount to smooth over the fact that I'm out $175. However, they continue to refer to me as a "valued customer". I have filed a complaint with the Better Business Bureau and while I was filing my complaint, I saw that there is quite a catalog of complaints regarding Coldwater Creek Customer Service. I am very unhappy with their business practices, and surprised that they are still in business.
Before you make a purchase with Coldwater Creek, I would think twice….it appears that there are many customers, unhappy with how they deal with issues of return, exchanges, as well as complaints.

I placed an order online on 10/29/23 for a dress. I received an email from a Chinese company with tracking information? Wait what? I never place orders from companies based in China because it takes so long to get your item and half the time it is lost and you never receive it. Since when was Coldwater Creek taken over by a Chinese company? Apparently in 2020! I had no idea or I would not have made the purchase. I clicked on the tracking button and it's mostly written in Chinese with a bunch of dates saying it was processed here and processed there. And that it was delivered on November 17. But I never received it. First, I checked with all my neighbors but no one else received my package either.

Next, I reached out to customer service letting them know I have not received my package. I received an email back stating that " After inspection, we found that your package has indeed arrived at your local post office and indicated that it was delivered properly."

It told me to check with neighbors and with my local post office using my tracking number. I plan to fo to the post office today, but do not have high hopes.

Then the email states " If you still cannot find the package after trying these methods, we recommend negotiating the claim with the logistics company because your package may not be delivered to you in time due to negligence. If you cannot successfully coordinate with the logistics company, please contact us, and we will help you deal with it in time."

Well who the heck is the "logistics company?". No information given. Also, my confirmation email does not even show the item I purchased or a picture/description like most retailers do which I find shady. I would NOT order from them again. They are not the local American made company they used to be.

This company just lost my business. They completely messed up a very simple 2 item order. It's too bad because I really like what they have to offer.

Just tried to order from new catalog and was told they could be shipped in SPRING. What has happened to cwc?! Used to be great but can't see ever ordering again. What a shame..

Tried to work with them as they got my state address wrong, my state is way down the line. They also didn't include a zip code. After talking with one of the receiving shippers I found out the tracking # is untraceable. I reported this to my credit card and the charge was not shown as of yet. It is noted on record. This package will never reach me and will never order from this source again

Customer for 25 years. The last few years the customer service is the worse. They bill you the day you order it even if it is out of stock BUT they don't tell you it's out of stock at the time. So you wait a few weeks and call to ask where is the tracking number for my order and she says oh it out of stock for a month. I said can you cancel it and the rep says no the minute you hit the buy button (and get charged) you cannot cancel it's out of their hands. It's in the process. So I finally get it 2 months later and send it back with their return label. I turn it into the post office and they tell me they turn these packages over to a second party shipping company who never sent it to coldwater creek. So much for a tracking number! So after several calls I got my money back. I am 100% done with them. Too bad because their ponte pants were the best.

15 days and still have not received my credit. Representative says it could take another 3-5 weeks. They charge your credit card in a day and it takes a month or longer to get a return. Tracking return merchandise is impossible.

Beware company will keep your taxes that you paid for items. They don't refund all your money. Customer service is useless. Plus the rewards program said they reimburse you for shipping but you will never see your money.

I returned a sweater that was on sale. I wanted a smaller size. When I went to order the smaller size the price listed was twice what I had paid when it was on sale. CC is a total rip off.

Coldwater Creek has provided some of my favorite articles of clothing--from burnout tees to jackets to pintuck blouses, CC clothing fits well and repeatedly gets me compliments.