• Coinbase

Coinbase

Overview

Coinbase has a rating of 1.31 stars from 798 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Coinbase most frequently mention customer service, bank account, and phone number problems. Coinbase ranks 10th among Centralized Exchange sites.

  • Service
    313
  • Value
    284
  • Quality
    274

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.1%
Positive
9
Neutral
1
Negative
117
131
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The app is also glitchy and caused duplicate orders, for which customer service was also useless.
  • The worst issue is their customer service and the fact that the platform randomly unlinks your bank account.
How would you rate Coinbase?
Top Positive Review

“Fix Frozen Account”

Jose M.
10/24/23

Closed ability to send after doing 2 small transactions. Then locked account- spent 4 days verifying account and resetting password while CB promised that would work. Every time I get a message that it's verified- it's still locked. Support is very bad and is like a robot saying the same thing - which does not work. After opening a complaint they close it immediately saying that I have an open support case. YES which you don't solve. I suggest all to use a different platform.

Top Critical Review

“Totally Cthunliardic”

Helen M.
3/16/24

They are some of the most negative sites in the cryptocurrency space due to the amount of scams and fake quests that are on there. They donate crypto to you for reading articles. It used to be very easy to earn crypto but now it's hugely difficult to earn anything due to paying for investing crypto or trying other apps which require money. I think it's a very negative development in technology.

Reviews (798)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (199) bank account (72) customer support (70)
Thumbnail of user helenm123
94 reviews
168 helpful votes
March 16th, 2024

They are some of the most negative sites in the cryptocurrency space due to the amount of scams and fake quests that are on there. They donate crypto to you for reading articles. It used to be very easy to earn crypto but now it's hugely difficult to earn anything due to paying for investing crypto or trying other apps which require money. I think it's a very negative development in technology.

Tip for consumers:
No.

Service
Value
Quality
Thumbnail of user jacksona86
1 review
0 helpful votes
February 17th, 2024

Coinbase is, without question, the worst company I've ever encountered in my life.
It's so bad, it should be illegal.
-The verification system is the cheapest I've ever seen - without any specific error codes.
-It locks your account onto verification with no option to access your account.
-Customer service is non-existent. They cut and paste from the FAQs, once and never replied again.

How could a company this atrocious possibly be publicly traded or even legal?

Tip for consumers:
Coinbase is a portal into Hell. Never, in your life, use this company.

Products used:
The ability to access an online account.

Thumbnail of user geizert
1 review
0 helpful votes
January 28th, 2021

The truth is, success and failure follows the same path, the same pattern, it's just a matter of habit that determine weather you fail or you succeed. Just like success, you don't fail over night, it's simple errors and judgments practice daily that leads to failure. So it's simple, if you're willing to do what most people are not willing to do, then you could have what most people could never have. Most of you will say it's not that easy, because if it was then we all be millionaires. If I tell you now that it is possible to earn over
$9550 weekly trading forex and bitcoin mining, a larger majority of you will say it's just another scam, others might be so skeptical to try this and only a few that do, actually see the light at the end tunnel because believe me you can earn that much weekly with a good investment. If you want to succeed, then you should be willing to take those steps that others won't, to enjoy those benefits that others can't so choose today to do what others won't, so tomorrow you can do what others can't. Inbox me geizertonyedwardo@ consultant, com OR WHATSAPP>*******064 OR telegram( geizertonyedwardo) and I will show you how to earn big investing in forex trading and bitcoin mining systems.

Value
Thumbnail of user rone567
1 review
1 helpful vote
February 7th, 2024

Terrible situation, holding funds, no ability to transfer out or withdraw, all they keep wanting is more and more deposits all the time which is so shady. If it wasn't for G'A'V'I'M'A'K'A'Y R'E'C'U'P'E'R'A'T'I'O'N'S D'O'T C'O'M who took it upon themselves to help me get b-ack what had l-ost to them, I would have been in deeper pain by now.

Tip for consumers:
Learn from my story

Service
Value
Thumbnail of user anonimousm
1 review
0 helpful votes
December 13th, 2023

This is the worst experience. Scam co which makes money on fees for everything. They lock your money for 11 days no matter what payment you use. Basically you can do nothing with your own crypto. Hard to return them to bank. Poor customer service. High fees. I used other apps with no delays or any issues. You cant even leave review on them. How so? FBI should closer to look at their business. Never again with them.

Thumbnail of user rone593
1 review
1 helpful vote
March 17th, 2024

To all that is reading this company is a scam no jokes do not put your money no matter how desperate you are to make money I put in a few thousand USD and made a lot of money but can't withdraw it they keep telling me different story as to why I cant withdraw they keep changing my account managers whenever i ask for withdrawal but each of them want me to pay to get my money

Tip for consumers:
i am so happy i used G'A V I M A K A Y RECUPERATIONS D-O-T C O M , i thought it was fake until i also got bac-k all i lost. it still feels unreal to me

Thumbnail of user vanessas925
2 reviews
1 helpful vote
February 25th, 2024

If you're still awaiting payment, gather your documentation as evidence and file a claim with N E X A r I g h t. With these documents submitted, anticipate receiving your refunds within the next 24 hours. This is the approach I've been taking lately. As investors, we've been victims of scams far too often; it's time to leverage the law in our favor

Tip for consumers:
Coinbase is the best platform for crypto trading

Products used:
None

Service
Value
Quality
Thumbnail of user yanivc1
3 reviews
11 helpful votes
January 20th, 2024

I recently decided to buy 2800$ worth of Bitcoin. So I went through the steps to set up an account with Coinbase. They sell you in with deceiving marketing that you would get rewards for signing up with them, so called "spin the wheel" and through "learning". None of this happened in reality. In reality they immediately took the money, while taking THREE weeks to allow the transfer from my bank of America to be completed through their step program. Even after that (and their claims, see below) they never gave me the marketed rewards. Their customer service is hard to reach and is horrible. They keep on giving you the round around with the same answers as if your devices and set up are off despite the problem being on their side. Shockingly, the problem pertains to them not giving the rewards they promise. To this day, 20 emails and chats later nothing has changed. I am concerned as to what will happen, once I actually have to sell and withdraw the money. They're lag time could cost me a lot of money when it comes to not selling on time in a fast pace crypto world. Would not recommend. Stay away!

Tip for consumers:
Would appreciate getting a 200$ reward to compensate me for all the wasted time and deception.

Service
Value
Quality
Thumbnail of user banjoo2
4 reviews
2 helpful votes
August 17th, 2020

This company's business is quite innovative and rare to think of. I strongly recommend this for anybody seeking help with their crypto currency transactions.

Thumbnail of user johne3087
1 review
0 helpful votes
January 22nd, 2024

Awful, terrible, their chat support is off the scale in a very negative way. Twice, the support person just disconnected me. Wish I had read these complaints first. Still haven't recieved my sign-up bonus which is worded VERY poorly and designed that way to intentionally decieve. The fees to trade on Coinbase are EXCESSIVE compared to trading stocks and will detract people from using them. Sorry to say, but Coinbase is a total SCAM.I can see why there are so many user complaints. TOTAL RIPOFF!

Service
Value
Quality
Thumbnail of user jikap
2 reviews
2 helpful votes
August 3rd, 2020

It is good wallet and secure. I guess. It's one of the most trusted wallet and it really sends money and receive coins.

Thumbnail of user thejhawkins1
1 review
0 helpful votes
March 3rd, 2024

Coinbase is worst exchange for help or support. I got scammed by someone who claimed to be from CB, then after i lost my money Coinbase locked my account. Too late to help, now they will not allow me to use the bank that I have used since 2018, and paid CB a lot in fees. They treat me like crap and will not respond to my troubles. The most lame support in crypto I have ever had to deal with.

Tip for consumers:
I don't know why Coinbase ignores my pleas for help, and will not explain why!

Service
Quality
Thumbnail of user hillj21
5 reviews
0 helpful votes
January 31st, 2024

CYPHRASETECH
I am happy to shear my positive experience with this above name... after having a lot of stress with this platform and other firm... finally found a solution Visit them for help,they resolve all my issues efficiently they gave me the help and support i needed

Thumbnail of user richardw1041
6 reviews
36 helpful votes
January 11th, 2020

Coinbase is a licenced exchange that can be trusted. I lost a little above 74,000 on the platform but after receiving a refund through fintrack. Org, i was made to realize that i fell victim to a fraudulent broker that isn't with the coinbase company.

Thumbnail of user brandyj140
1 review
0 helpful votes
March 13th, 2024

I was seriously devastated after I felt played by this company, They took all my funds, They have wonderful ways to make you deposit all your hard earned money in the hope of doubling the funds or making some sort of profits back and you get slammed with a tax before withdrawals, I reported to ŚK Y L Î Ń É - R É C V ER Y C Ö M and I got all my funds back.

Thumbnail of user charlottea315
2 reviews
0 helpful votes
March 1st, 2024

Froze my inaugural account for 45 days for no reason, with No customer service operators AT ALL. A real crap show.Stay off this platform

Service
Value
Quality
Thumbnail of user grahamj48
1 review
16 helpful votes
November 28th, 2020

Your ok paying money in you try and get it out! Recommended by a friend, who doesn't seem to have any problem with them but only has a low amount in there, I have 3,800 pounds in and cannot get access to my own money, customer service are useless, and don't even respond to my enquires any more..

Thumbnail of user fional140
6 reviews
0 helpful votes
March 4th, 2024

Please beware, i am not saying Forex banking is bad, maybe my aunt was unlucky, i have done it and i got paid, but my sister was unfortunate, she almost lost €33,000.00 EUR to the Forex banking when the broker stopped responding, we found out the broker was a scammer, but luckily we got her money back through an agency who assisted us, thanks to uncac. Net, they are reliable.

Thumbnail of user mf309
1 review
23 helpful votes
August 8th, 2020

Coinbase is the most crooked crypto exchange you could ever work with. Look at how many bad bad bad reviews they have. I am waiting a whole week to access my money. They keep using the excuse that the device that I'm using to authorize the two step factor is not recognized when this has been my phone ever since I opened up my coinbase. If you use coinbase then you are screwed!

Thumbnail of user hpns
1 review
0 helpful votes
January 3rd, 2024

Weed Hosts website hosting services will no longer accept Bitcoin as a payment method. We're thoroughly disgusted with Coinbase support. It's non-existent.

Thumbnail of user dewh
1 review
16 helpful votes
November 21st, 2020

Terrible, this is a total con job. Sold some bit shares.
1) Without my permission they went ahead and Withdraw that exact amount I sold from one bank account.
2) Then deposited that amount in my second bank account
3) Therefore Bitcoin kept my earnings from the sale
While moving my own money around.

4) They even charged me fees for moving my own money!

Insanity would be a better term!

Never got a straight answer, total scripted email. They do not own to their mistakes...
Why would they? Apparently Not need to answer to anyone.

Absolutely appalling!

Thumbnail of user franklinj91
1 review
2 helpful votes
February 19th, 2024

The strangest thing happened after I deposited over $195k into my wallet for the purpose of trading in a platform that a friend had earlier introduced me to. I tried to withdraw my 'earnings' a few days later but I couldn't and then I realized I was duped. Support didn't even reply my emails about it. So I emailed an agency they call FinReclaim and they investigated everything and helped get my money back. It was a terrible experience and it made me disappointed in Coinbase that they couldn't even assist their own customer who was in need. Smh.

Service
Value
Quality
Thumbnail of user donnat1276
2 reviews
4 helpful votes
February 21st, 2024

When selling my cryptocurrency and sending my cash to my bank, I was given the option of having it transferred into my bank account or to my debit card. I could have done either one easily. I chose to have the money sent to my bank debit card. There was NO indication that to have my cash sent to my debit card was going to cost me $500, *more than DOUBLE* than sending it to my bank account! This cost me Their customer service is terrible as well. No help at all.

Tip for consumers:
I feel totally ripped off by them.

Thumbnail of user susank156
9 reviews
14 helpful votes
April 17th, 2022

Unable to get help once Coinbase deactivated my account after it had just verified my ID. No chat or phone support and worthless help section. Also accounts had been set up using my email address in the past without my knowledge and Coinbase refused to tell me how they had been verified. They did contain old credit card numbers probably from sites that had been hacked. Coinbase has very poor security procedures when it is not you but when it is you they lock you out for no reason and you cannot get any help.

Service
Value
Thumbnail of user johns15151
1 review
0 helpful votes
February 11th, 2024

Without notice or explanation, Coinbase suddenly restricted my ability to send my crypto off their exchange. Their so called helpdesk were unable to explain why but asked who I was sending my tokens to and why? Although none of their business, I explained that I was sending them to my own self custody wallet. The conclusion is to use an exchange that respects your rights.

Service
Value
Quality

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From the business

Coinbase is a secure online platform for buying, selling, transferring, and storing digital currency.

Company Representative

Thumbnail of user johnm557
John M.
Typically does not respond to reviews

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1.3
798 reviews
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