CodeCanyon

Locked me out of my account for commenting on an author page that his app was outdated and if he wasn't prepared to update it, I'd be willing to do it for free for anyone. Had bought more than 100 items from them. Now I've lost everything because of a comment and they won't let me back in even after contacting support and explaining everything!

Hello, I bought this web app " Smart School Management System "After we purchased, I saw that important packages is not included compared to the demo version which is prepared for selling.I requested support why you are not included that you shoed me on the demo version and they replied to pay another payment.Why do they show on the demo version nice thing and after purchased fake product? I bought many web apps in different websites, and the demo product is completely the same as the demo one. We never got such big problems in the past. Really It is shame. We have to stop them from scamming new buyer people.

The plugin I bought is going really well (filetrip). Every time I had a technical issue, I got quick support and they fix my problem. I recommend buying from them for sure.

I've had a profoundly disappointing experience with Codecanyon/Envato, and I felt compelled to share my thoughts, especially regarding the NFT marketplace script I purchased. It's unfortunate to say that I believe they are now engaging in questionable practices that have left me feeling scammed.

The script in question was a promise of a fully functional NFT marketplace, complete with bids, minting, selling, and auctions. It was created by a company called BD Task and sold on Codecanyon. However, my experience with this product has been nothing short of a nightmare.

The primary issue I've encountered is their refusal to honor refund requests for products that simply do not work as described. Despite the script's enticing description and promises, it became evident that it was neither working nor complete. Attempting to seek assistance through their support channels only led to dead ends. The lack of support for a product that was supposed to include it is inexcusable.

What's even more troubling is the response I received when I reached out for help. I was informed that fixing the script to work as expected would cost an additional $1000. This is an absurd proposition, especially when the functionality in question should have been included in the product's support package. It's clear that some sellers on their platform are exploiting customers by selling incomplete and non-functional products, with no intention of providing the promised support.

Adding to my frustration, my request for a refund was blatantly ignored. It's evident that Codecanyon/Envato has little regard for customers who have been left high and dry with malfunctioning products.

To make matters worse, even after reaching out to Envato for assistance, the process has been incredibly drawn out, with redundant requests for the same information and no tangible progress.

In conclusion, based on my experience, Codecanyon/Envato's practices appear to be shifting towards a platform where sellers can get away with peddling non-working products and avoiding their responsibilities. This raises serious questions about their integrity and commitment to customer satisfaction. I urge potential buyers to exercise caution when considering purchases from this platform, as you might end up with a product that doesn't work and an unresponsive support system, leaving you with no recourse. You can see the screen shots I have bought 11 scripts or plug in from them since being a client and all pretty much was happy with until this one which they refuse to help on.

I bought a plugin that didn't work with my WP theme so I asked for a refund and heard nothing for a week so I took it up with Paypal. Eventually Envato (CodeCanyon) contacted me and said they'd suspended my account (I have other plugins with them) until I dropped the case with Paypal. Eventually, they gave me a credit note fr the amount. I wanted a refund. Will not buy from them again.

They sell unfinished, bugged, broken software. Customer service is tragic. They remove unfavourable opinions about bad software without any reason.

Avoid spending money with these cretins at all costs! They are bad news. I purchased a page loader plugin *Page Loader by Bonfire Themes. It was buggy on my theme (Divi) and didn't work. Getting a refund is near impossible and they side with the author and not the purchaser. They deleted my questions from the support page and deleted my review to cover their tracks. Luckily I paid with Paypal so have some protection and I have filed a PP dispute of payment. When lodging the dispute the first thing that appears in Paypal from cash chasm:-) is they inform you that they will close your Cash Chasm account if you pursue a Paypal dispute (all good I won't be spending another cent with them). Buyer beware... Code Canyon aka Cash Chasm is a shady outfit who rip off consumers...

Codecanyon allows you to write reviews if it is 5 star only. If you give less than 5 stars although it is buggy code, they review your review. They delete the review and they hide the review button.
I purchase code packs and plugins from a seller called themesic. One year of support was completed, they couldn't fix the problem. Most of them are buggy. Anything for Perfex CRM, don't buy It will crash the whole system. I had to ask the Perfex team to fix the problem. Now they know the problem exist, I had to go legal fight to refund money. Now they block me from writing review. Don't know why.
These people sell buggy code and if you raise a question, then they block you. They have taken so much of my money.

I paid almost 100$ for the script. Right at the moment the money were dedicated from my bank account the codecanyon blocked my profile.
Support team DOES NOT reactivates my profile nor they agree to send my money BACK! Support just IGNORES my asks to return the money they charged for the script! Do not use the service of this company if you value your own time and money.

I have buy a plugin few days ago ( wo IMDb Automator but when iam try to support they are not respond and they are not refund my money..

They just remove 1-3 star reviews and keep 4-5 star reviews. This is really fooling users who read reviews before buy. I bought many items and 2 out of them are actually not working and have security issues, I gave rest all items 4-5 star and only these 2 items 1-3 stars.
4-5 star reviews are permanent and 1-3 star reviews are deleted.
How can we trust their reviews?

I bought PHP code generator, they send me the script without the licence. Later tried loging in to check for the license, they had dissabled my account. I message support and in 20 hours later a response comes they can't open the account, neither refund made! AVOID AVOID AVOID! AVOID AVOID AVOID!

I purchased the Avada theme and its the best thing for wordpress developers. It is highly customizable and comes with loads of options.

Have been a customer for the past 4 years and have purchased close to 40 items with all good reviews in exception to 5 unfavorable reviews. These 5 have since been deleted which lost my trust in this company and will no longer be purchasing any products from them.

Be careful when purchasing themes as many authors rarely do updates and when they do, they are simple basic updates just to make it look like they are updating for the current year but have done nothing in reality. I have one theme from 2016 which breaks when you try to add newer plugins due to incompatibilities. And codecanyon has the gall to list this same old broken theme as a "Top 10". What a joke!

If you are interested in a plugin or theme, be sure to read the comment section to get a good idea how responsive the author is or buyer complaints. No doubt they probably are deleting the bad comments now as well. Goodbye Codecanyon!

This company is absolutely ruthless. If you ask for a refund on a product that's not working correctly they lock your account, shut off all access to your purchase and leaves your website subject to complete destruction

In the beginning all software was checked and you were sure to have quality. Latest year there are many not functional plugins, or partly functional, no quality checked. Negative reviews of products are deleted, although they were fully substantiated

You can't write a bad review about a purchase, it will just be removed. Just because a product has good reviews doesn't mean it will work! I do not advise using this service if you do not want to lose money!

This source code on this website is dangerous and very bad. I buy and i can not install on my Ubuntu server. Wait support forever

Many plugins are not what they promise or do not have enough quality. Some authors do not respond to you and invite you to pay a fee for support. When you write a negative review of the item, IT WILL BE DELETED IF I TELL YOU ANYTHING!
If you claim, they never give you back the money and if you claim through Paypal, THE ACCOUNT WILL BE DELETED. Be very careful with these scammers.

Hello not happy, seems to me like this site is a SCAM i have had issues with almost every item i brought and now they are even removing the items i brought from the site so now the items i brought that they have now removed do not work either.

Why would my purchase items stop working on my servers the min that codecanyon removes them from the market SCAM!

Now i buy a form builder for wordpress with support i paid for and get zero support so i comment in the plugin comments section and i get a reply "Please send this to our support tab" WTF I DID SEND IT TO YOUR $#*!ING SUPPORT did i get a reply HELL NO.

Seems like false advertising with scam products that 50/50 may or may not work but will support give you any support $#*! no just waste your time!

When you have wasted as much money on $#*! as i have and they dont even work or get removed and then dont work you would be as $#*!ing pissed off as i am DO NOT BUY FROM THIS SITE unless you dont mind wasting money and waiting upto 12months for a reply to any support questions.

Stupid big company Envato simply block account after I enter my card details. The reason they only gave me is because I violated the clause 44 or what bla bla bla, WITHOUT A SOLID PROOF OF VIOLATION.

Is this how a big company should treat their own customer? I'm a fking customer service agent as well, and this is not how I should be treated as a customer. It's too unfair and unreasonable.

Yes I have 2 accounts for Envato, one is work email and personal email. But why should they block my account when I never make purchase before and right after I want to buy a product and key in my card details, they block me out. The $#*! is this? I contacted their facebook page as well and the social media support also wouldn't try to help me out a single bit and told me to contact via email instead when their customer support contacted me via email didnt even solve issue properly and reasonably. How the fk I'm going to get my issue solved? Omg big company like this doesn't worth to have customer at all if this is how they solve issues for their customer.

Their refund policy literally states:
"Neither Envato nor authors are obliged to give policy refunds in any of the situations listed below.

* The item did not meet your expectations or you feel the item is of low quality"

See it here: https://codecanyon.net/page/customer_refund_policy

What this means is you can buy a plugin that is utter trash and does not work properly or meet expectations and not be entitled to a refund. I had perfectly good grounds after I bought a plugin which didn't do exactly what I expected it to do and they denied my refund.

It should also be noted that when you make a paypal dispute, they go ahead and lock your codecanyon/envato account!

DO NOT BUY FROM ENVATO / CODECANYON.

P. S they remove your reviews if they are not positive as many other have said.

I have bought a theme from Theme forest named Whizbiz. It is a poorly coded theme with worst support/. I bought the theme and paid the extended support also. How ever I found the support was poor.

I left 3 times review for that theme and each time they deleted my review just to make it more sale. If we are not allowed for putting in review why codecanyon put that option there? I even contacted them through mail but they did not get back to me. See screenshot of my review which they deleted