Coach Outlet

Purchased several items from coach outlet and I've had problems starting from the beginning with them with getting items received on time they'll send you an email saying it shipped and you never received it and it just sits there saying that a label was created. For a premium brand their customer service is absolutely the lady I spoke to didn't even want to help me with anything.

I bought a bag and they sent the wrong one. They told me to return it so I did. After over 2 weeks of this process I finally have my money, minus the shipping cost from the return. So I paid for a bag I never got, had to pay for shipping twice, and have given this feedback multiple times and no one has reached out. This is an atrocious approach to customer service. I'm sure the product is great but I wouldn't know, I never got mine.

I ordered 2 wristlets for my daughters in august as Christmas gifts

It's Dec 20th and I don't have them

I am currently on hold with a rude woman named Paula who keeps yawning in my ear telling me " there's nothing they can do for me "

So they have money since august no product promised to ship twice. Stay away!

Received the wrong bag, sent it to Europe paid shipping and customs (twice the value of a bag) just to discover that I had received the wrong bag!

I will never order from the coach outlet again! I was over charged 81.19 for making a purchase with a prepaid card…. This is soooo stupid! I really want to return their products and never do business with them again!

I ordered my daughters Xmas.gift from this crook website.
The carrier marked my order delivered and met at customer. When I wasn't even home.
Have called multiple times for my refund...And they refuse to give me my money back.

Claiming that my order was delivered and they are not held responsible. No signature required,no slip to pick.up,no pics of the order being delivered,nothing.

Do not trust this company.They claim that orders are shipped and delivered while in reality they are not. MANY OTHERS HAVE CLAIMED THE SAME ISSUE. STAY AWAY AND ORDER FROM OTHER LEGIT COMPANIES. Like MK,Marc Jacobs,Kate spade.
Thieves!

I bought a Beckett Slim Brief With Check Geo Print from them. The quality is worse than cheap $15 Chinese bags. The divider tab turned out to be made of leather substitute and began to peel off even when I had never used the briefcase. Think about it - new, never used with labels. The whole design does not stand up to any criticism, if I put my Lenovo think pad in my briefcase, then both side pockets open. From now on I will never buy the Coach brand - this is rubbish of the unworthy and 10 percent of the price paid.

As an online customer I did receive an email that one of my order was canceled that was a gift for my daughter, their priority were somebody else and not me SHAME OF THE SERVICE RETAIL IS NOT THE SAME ANYMORE, YOU WILL NOT HAVE ANY OTHER PURCHASE FROM ME AGAIN this is Saira Fombellida from Broward Plantation FL

After several time trying to place my order online i got an automatic cancelation! This is totally fake website, am sure they cant fulfil customers order that's why my 6 orders cancelled! I tried from outside US and inside US with 2 debit and credit card but non of the orders happened 0 experience 0 customer care 0 horrible brand i wont buy again from coach.

P. S dont waste your time scrolling in a fake website.

If you're wanting to receive your item in a timely do not order online. IT takes them forever to deliver and no one can tell you why it's delayed. I will never order from them again. I will make sure to go into the store to pick up. Poor customer service.

The Coach site states they allow Klarna as another form of payment, but I've been rejected twice, but not by Klarna by Coach and each time Coach tells me it's Klarna without assisting me appropriately. Klarna can't see any submitted orders on their part. The number given on their website is a direct phone number to Coach. Coach won't further assist. I've never had a problem with Klarna, or after pay payments. It's false advertising on Coach's part.

I bought a Coach purse for myself. I was surprised when I received it because the "pebbled leather " feels like I'm carrying a plastic bucket. It's horrible! I have a Coach purse that's 30 years old that I love because the leather is so beautiful and a Coach brief case bag that is lovely too but this current purse is trash and it feels awful- nothing soft about it and it's NOT real leather! What a rip off! Do not buy from Coach Outlet unless you want to carry plastic!

There seems to be some doubt as to whether coachoutlet.com carries authentic and/or high quality pieces. They ABSOLUTELY do! I have purchased shoulder & crossbody bags, leather boots, jewelry, a stunning leather briefcase and more, and every item is made of the utmost high-quality materials, leather, hardware, stitching and accurate sizing. If you know how to spot a real COACH & read the "serial/style" numbers on the creeds, then you'll know that these are authentic, and none that I have ever purchased have had the "F" "factory" code, which means they were not made specifically & only for the outlet. Probably the most impressive thing (other than the amazing prices) is their customer service. I clicked on the "chat" button to express a comment one time, and the actual COACH company answers you the very next day by email. The representative was absolutely so kind & friendly and solved my inquiry. I'm telling you, I could not be more impressed, so much so that I am now going to buy a COACH logo scarf, awesome travel jewelry case and a white bag for summer. If you knew me, you'd know why this is quite a "shocker." For the past 25 years, ALL of my bags were only from one specific luxury designer (with my "L" initials). Now, I find myself scouring CoachOutlet.com for "anything I might want to buy next." Even though I still just purchased one of "the other brand's" $10,000 bag, I am just as excited to wear my gorgeous leather COACH booties and carry my laptop computer in my stunning leather COACH briefcase. You have GOT to see the photo of it with it's embossed leather "C"s, gorgeous gunmetal hardware, and supple compartments inside. I love the smell of high-quality leather. And I probably sound a commercial, but I'm loving the freedom of grocery shopping now with the "Elias Belt Bag' on, instead of a dangling shoulder bag. However, make sure that you are clicking on www.coachoutlet.com (with the authentic "C" logo in front of it). There is another site "www,coach (dash-dash-) outlet.com (with carriage in front of it), and I do not know if it is legitimate.

I ordered 1 boot and 1 bootie. I received a box big enough to hold about 10 pairs of shoes only to open it and have 1 pair of the shoes that I ordered. I contacted Coach a they stated they would ship me another pair but if they did not fit w could not return them or they offered me a gift card. It's their policy if you don't receive an item that it can be reshipped but then it becomes non refundable. I'm not sure if I can wear the shoes. I haven't even tried on the pair I did receive which now I'm returning due to not being happy with the outcome of the item I did not receive.

I just used coachoutlet.com December 4th 2022. It said that the package would take 7-9 days to come in but the purse came in on the 9th. The prices are fair I got my snoopy purse on sale with tax for $155 when it says the purse is valued. The website also gave $20 off if I spend over $150. The purse looks like the one in the photos online. Don't trust the bad reviews on this site. However make sure your using the website link coachoutlet.com and not coach-outlet.com I read it's a scam.

I attempted to purchase a "Rider" shoulder bag online as advertised in Coach Outlet email that I received. I was excited to order this as it was reportedly made of the glove-tanned leather that made Coach bags so nice and durable in the 80s and 90s; I notice their newer items are of a very inferior quality, whether offered at Outlet or full-priced Coach stores. I succeeded in placing item in my cart, where it was purportedly to be held for 15 minutes for me to purchase before being made available to other customers if I dawdled. I did not dawdle, but completed my order within 2-3 minutes. I never received an order # or confirmatory email, so I again successfully put item in bag and completed online purchase immediately, or so I thought. Again, no order # or email was received. So I phoned "customer service" (parentheses indicating irony), where I was on hold for MORE THAN ONE HOUR. Clerk who answered was eventually able to view my account, and he could not find either order. I asked him why "temporary charges" were seen on my credit card reflecting these purchases. He said they would "fall off" my account in a day or two. I told him that would not get me the bag I wanted. I insisted that he attempt to place order for me. He said item was out of stock (of course it was, had sold out while I was on hold for an hour!). Nothing he can do. I ordered a different bag a few months ago, that is how I know that their quality has taken a nosedive since their good days; I had run into problems with the buggy website at that time, as well, but was able to complete that purchase. Wished that I had not when I noted the cheap, thin leather of which it was made. I have checked regular stores since, and I note that their quality is similarly way down as well. Don't have that purse handy right now, but I would wager good money that it was made in China!

Never been cheated out of my product …thanks coach outlet biggest scam ever don't shop please!

I like others have not received any of my items. Placed my order on 11/27. Just received tracking for one item and the other item shows still processing, called customer service which is a joke— one rep and
I'll just say answered and said "baby hush"Smh, then the phone went silent and she came back and stated their greeting. Let's just say I've purchased from coach before several times but this is experience will be my last. Called again this morning they are offering a merchandise card. Really, what happened to if you ordered by December 11th you were guaranteed to receive by Christmas? So much I can continue to write but this experience has been the TERRIBLE! I have two different tracking numbers because the items are shipping separately, both just indicate a shipping label has been created. This is definitely the Worst experience- Now the gift that I prepped early for to give to my daughter will get here who knows..

My ears were pierced 50 years ago. I'm 67 years young and purchased the lock and key earrings. I was excited when they arrived and tried them 2 days later. I usually sleep in my earrings so I slept in these. The lock was on the right ear; the key on the left. Now the right ear lobe is infected, swollen and hurting. I've applied peroxide and alcohol and pray that no keloid forms. It might be my skin...I doubt it, though. I really like the earrings but I don't think they're fir me. Maybe I'll just wear the key only...maybe not.

I never ordered from this website before. I keep trying to place my first order but it always gives me an error message. I'm starting to think it might be because I'm based in Florida and so is their distribution center, so they want to avoid getting caught for their slow/unreliable shipping (which, after reading some reviews here, they appear to be very guilty of)

THIS IS THE ABSOLUTE WORSE ONLINE RESAILER THERE IS! THEY HAVE NO SENSE OF URGENCY FOR PEOPLE TIME NOR MONEY. IF YOU CAN'T GET ORDERS SHIPPED OUT WITHIN 7 BUSINESSES DAYS YOU NEED TO COMPLETLY SHUT DOWN ALL ONLINE OPERATIONS. THESE ARE SUPPOSE TO BE LUXURIOUS ITEMS BUT THE CUSTOMER SERVICE IS ABSOLUTELY GARBAGE! I WOULD STRONGLY RECOMMEND STAYING FAR AWAY FROM THE AMBIGUOUS LIERS AND THEIVES! THE BASTARDS HAVE BEEN GIVING ME THE RUN AROUND FOR A MONTH REGARDING MY GIFT CARD. THE ICING ON THE CAKE IS WHEN THE BASTARD TOOK IT UPON THEMSELVES TO REVOKE MY ONLINE PURCHASHING PRIVILEGES AND WILL NOT PROVIDE ME WITH A REASON WHY. ILL NEVER OWNED ANOTHER COACH PURSE FOR AS LONG AS I LIVE.

I ordered this item with 2 weeks to go until christmas, it indicated it would be delivered within 7 to 9 business days. After a week the status was changed to backordered, then the next day to cancelled. IF YOU DON'T HAVE INVENTORY WHY ARE YOU ALLOWING PEOPLE TO ORDER ITEMS. AN ABSOLUTE FALIURE OF A COMPANY.

For almost $100 a necklace you'd think they wouldn't tarnish when you wear them? This is extremely disappointing, if they're going to be this cheaply made charge a proper price for them and not $80 for a necklace that's destroyed in 3 days? Won't be ordering from here again, i'll stick to guess. Thanks.