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  • CNDirect

Overview

CNDirect has a rating of 2.91 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CNDirect most frequently mention customer service, happy monkey, and credit card problems. CNDirect ranks 285th among Wholesale Clothing sites.

  • Service
    14
  • Value
    12
  • Shipping
    14
  • Returns
    9
  • Quality
    12
9
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What reviewers want you to know

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Critical highlights

  • I then contacted customer service and they did get back to me but were no help.
How would you rate CNDirect?
Top Positive Review

“Just an amazing experience”

Jasmine J.
3/8/17

Shopping at CNDirect was an amazing experience of online shopping. You can buy the products of your choice by just clicking on the item. Payment procedure is very easy. I recommended this amazing online shopping site to my friends, and they got the products of their choice very easily. Just one suggestion for other customers, read the reviews before purchase, it will prevent you from any issues in future.

Top Critical Review

“Terrible customer service”

jo l.
5/27/20

Received the incorrect goods. Customer service refuted they were incorrect even when photos and order was resent to them. They eventually arranged collection, when the carrier arrived they refused to collect as the information they had been given was incorrect. The customer service emails were extremely difficult to understand and when questioned they failed to understand my questions. I am exhausted trying to return an item.

Reviews (217)

Rating

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Other

Reviews that mention popular keywords

customer service (38)
Thumbnail of user jol135
1 review
0 helpful votes
May 27th, 2020

Received the incorrect goods. Customer service refuted they were incorrect even when photos and order was resent to them. They eventually arranged collection, when the carrier arrived they refused to collect as the information they had been given was incorrect. The customer service emails were extremely difficult to understand and when questioned they failed to understand my questions. I am exhausted trying to return an item.

Thumbnail of user chelseas50
1 review
1 helpful vote
December 11th, 2017

I wish I would have looked into this company's reviews before I ordered, because it looks like several others have had the same experience. I ordered three Fingerling Monkeys, and only received two... which doesn't matter anyway, because they mailed the fake "Happy Monkeys" in a bubble envelope, which has resulted in terrible damage to both! What a total and COMPLETE rip-off! They are scam artists, and I am angry beyond belief!

Thumbnail of user marenm1
4 reviews
6 helpful votes
May 22nd, 2016

I had a long text about how $#*! this is but its all good now

Still though, i wasn't able to log into my user after ordering which made me incredibly suspicious

Thumbnail of user jasminej26
1 review
0 helpful votes
March 8th, 2017

Shopping at CNDirect was an amazing experience of online shopping. You can buy the products of your choice by just clicking on the item. Payment procedure is very easy. I recommended this amazing online shopping site to my friends, and they got the products of their choice very easily.
Just one suggestion for other customers, read the reviews before purchase, it will prevent you from any issues in future.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Jasmine, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user nicoleo23
1 review
1 helpful vote
November 26th, 2017

This company is a scam! I ordered 4 Fingerlings, and they sent me some cheap knock-offs. One of them was completely damaged. The positive reviews seem just as fake as the products they ship out. Buyer beware!

Tip for consumers:
The top Fingerlings are the ones I was able to order from Amazon. The bottom ones are the cheap knock-offs from this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyg138
1 review
1 helpful vote
December 13th, 2017

Ordered 3 fingerlings in early November and paid for expedited shipping (supposedly 6-10 days) Received one knock off monkey toy a month later. Filed dispute through PayPal and got refund, but now I'm unable to get the toys I hoped to have for Christmas since they're near impossible to find at retail. Waste of time and disappointing.

Thumbnail of user robf45
1 review
2 helpful votes
August 30th, 2017

I bought a wheel spinner that arrived on time. However the spinner arrived in poor condition. After sending images explaining the defect CN direct kept continue raising questions and buying time without offering a solution. It looks like there is robot automically raising questions.In the end I gave up. I don't want to spend many hours for just a product of EUR 8. Therefore be cautious in case of ordering as complaint handling is weak and not speak about replacement guarantee. I would not recommend this webshop.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Rob, this is Bree from Cndirect.com. Thanks a lot for your order in our site and I am very desire to help you about your order, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? If you have any more request, you can contact me in live chat or email address: orders@cndirect.com, I will try my best to help you as soon as I can. Have a nice day!

Thumbnail of user beckyh37
1 review
2 helpful votes
December 6th, 2017

Took over a month to receive a "Happy Monkey" not the fingerling that was mentioned in the item description. Shipped from China in an envelope, the box was crushed to badly to give as a gift. Customer service can't write proper English in their response emails & they aren't helpful at all. There is no US phone number to call and complain to. Do Not Trust this company to buy from.

Thumbnail of user melissaf80
1 review
1 helpful vote
December 22nd, 2017

I too was bought 4 fingerling monkeys on 10/27. Here it is 12/22 and still don't have them. I have sent numerous emails and I keep getting told they are on their way probably caught up on customs. For 8 weeks, really? I will never order from this company again. They are a joke. Thank god I paid with paypal. I intend to file a complaint with them and get my money back. Too bad I will have 4 very disappointed grandchildren Christmas day.

Thumbnail of user marylnj
2 reviews
0 helpful votes
October 13th, 2017

I just got to know about them from a friend, bought my first item, an Iphone power bank and got exactly what I ordered for, with the best customer service I have ever come across.
Though delivery was a little bit slow but at least they provide a good tracking information. I strongly recommend you use this site as you won't regret your time with them.

Thumbnail of user jackiek46
1 review
1 helpful vote
April 26th, 2018

I ordered 2 pairs of Birkenstock shoes and never received them. I emailed them to find out where they were and they could not find the order. Luckily I paid with Paypal and opened a claim. I receive an email from them that they miraculously found my order and if I closed the claim they would ship it to me. Well sorry Im not that dumb and alerted Paypal of the scam, they stated they have had many claims and will refund my money in a few days. BUYER BEWARE, yes if it is too good a price there is a reason. If buying use Paypal or secured funds that you can get back.

Thumbnail of user williamo36
1 review
10 helpful votes
November 3rd, 2017

My family and friends love the stuff purchased from CNDirect. Though I ordered the items for myself and my wife. It didn't arrive when the Company told me they could. The product came late, about 3 days later. However, the material was clean and cool! Everyone loves it each time we put it on. Kudos to CNDirect dress shopping mall.

Thumbnail of user camj5
2 reviews
6 helpful votes
November 21st, 2017

FRAUDULENT SELLERS

FRAUDULENT SELLERS. Don't know how they don't have a one (1) rating on the internet. Selling Fingerlings and sending Happy Monkey?! Crooks. I opened a fraud case with my bank.
1. NOT fingerlings
2. Sent 5 of the them not 6 as ordered anyway.
3. Send in a soft pack, all the boxes are crushed.
Seriously, would be afraid to order socks from this company!

Thumbnail of user kelsk
2 reviews
2 helpful votes
October 29th, 2017

I bought two lovely chiffon dresses from this site a week a go. I really loved the quality which was exactly as described on the site. The dresses were shipped on time and delivered in great condition. Also, the prices were very reasonable compared to other online sites and the customer service excellent. Thanks a lot for the great experience. I will definitely be shopping with you again!

Thumbnail of user angelam245
1 review
1 helpful vote
December 2nd, 2017

If there was a zero option, I'd choose it. Ordered two fingerlings - they said fingerlings on the website and order - in October. Paid for faster shipping. Got one very damaged Happy Monkey this week. Complete ripoff and no response on a refund. Lesson learned. Stay far away from this "company."

Thumbnail of user jessicaj136
1 review
0 helpful votes
December 19th, 2017

Almost 3 months and I have no items. I have
Asked for a refund numerous times, but no Fiona keeps ignoring my request and sending me useless tracking info! DO NOT ORDER FROM HERE! Horrible customer service and super slow!

Thumbnail of user anthonya89
1 review
1 helpful vote
September 5th, 2017

I bought my first item from cndirect, an headset and Huawei phone and got exactly what I ordered for, with best customer service I have ever come across. Though logistics was a little bit slow but there was good tracking information. I highly recommend you use this site as you won't regret your time with them.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Anthony, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user tiram1
2 reviews
1 helpful vote
January 6th, 2017

I'm really overwhelmed with the quality of service I got on cndirect.
I had a remarkable and satisfactory shopping experience, though the process was slow but I got great quality and value for my money coupled with a prompt delivery. There was no down time, the transaction went smoothly.
I urge all and sundry who have had a bad experience shopping online to give cndirect a shot and I bet you, your perception will be changed for good.
I highly recommend.

Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Tira, this is Bree from CNdirect. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user iriss25
1 review
0 helpful votes
December 7th, 2017

I ordered 2 so called Fingerlings but were really Happy Monkeys... what a rip off. I have request a refund and will also submit on my credit card as dissatisfied. If only I
Had seen these reviews. They will not respond back.
Stay away from this company. I will also make BBB is aware to warn people. These are scam artists!

Thumbnail of user crystelled
1 review
3 helpful votes
June 5th, 2017

I paid extra for 6-12 day shipping it's been 18 days and I haven't recieved my package. Tried asking for support, they couldn't do anything about it but tell me "it's in transit". Well it's in LATE transit! Very disappointing, I just wasted my money on faster shipping for nothing. I don't recommend you buy here.

Service
Shipping
Thumbnail of user cndirects
CNDirect C. – CNDirect Rep

Dear Crystelle, this is Bree from cndirect.com. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Thumbnail of user karenm405
3 reviews
7 helpful votes
November 9th, 2017

I would give them NEGATIVE STARS, unfortunately that's not an option. I was stupid and ordered $300.00 worth of Fingerlings. I tried to cancel, but they keep giving me the run around. Every day a new excuse. They say refund in process, then told that I have to sign an authoritarian form before they can refund. I am opening a dispute so these idiots DON'T GET PAID! I just found out that CN Direct also poses as Curious Toys Club... BEWARE!

Thumbnail of user cricketd
1 review
0 helpful votes
November 29th, 2017

This site should mention that you are buying knock offs. Not only did I receive a knock off fingerling but when they came in, much later than promised, the packages were completely smashed. I am very disappointed!

Thumbnail of user velmac1
1 review
3 helpful votes
December 12th, 2017

I am angry beyond belief. I wish I had read reviews on this site. I ordered a black Fingerling. I paid the expedited shipping, I was suppose to get the item in 6-12 days. After several emails from me and them replying be patient. 31 days later I received a fake fingerling in a smashed box inside a bubble envelope. Are you kidding me? I have contacted my credit card company to see if they can do anything for me. This company should be sued for ripping people off. Lesson learned. I would not give them any stars but it won't let me submit my review without it.

Thumbnail of user amyb225
1 review
0 helpful votes
December 18th, 2017

Terrible company. Sent counterfeit items that did not match the description of the item. Items took 30days to receive in multiple shipments and still did not receive full quantity ordered. Contacting via emails took days for response. Would not offer a full refund for their counterfeit items. Filed a bank dispute since their customer service is terrible.

Thumbnail of user aimeed13
1 review
19 helpful votes
October 21st, 2017

I ordered some Fingerlings and was told a week later that they were out of stock. I asked to cancel the order and refund my money. The customer service rep kept asking if I wanted to keep the money in my "wallet" to which I always said NO-refund to Paypal. They refuse to refund my money to Paypal.
STAY AWAY!

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From the business

CNDirect is dedicated to enabling all customers to enjoy online shopping. We offer high quality products including clothing, electronic gadgets, toys, sport goods, home products at the lowest price.

Company Representative

Thumbnail of user cndirects
CNDirect C.

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2.9
217 reviews
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