Clavonna

The dress came in the wrong colour... and looked like a cheap piece of crap NOTHING like the picture. I wrote to them for help and they denied everything... they offered absolutely nothing in return. They list Calgary making it look like its local and in reality its an overseas factory with customer service reps that dont speak or write proper English. Absolutely disgusted with the quality and especially the service

In good faith we ordered a wedding gown & a mother of the bride dress. Even with specific instructions both dresses were hideous. Despite efforts to try to communicate with them about our dissatisfaction I received replies like... the dress looks beautiful on you... or they spent much on making it... rediculous replies & terrible customer service.

NEVER buy from this website! Rude, horrible, hideous! I lost $500! There is always carma for those people, but for now they scamming!

I purchased a dress recently and wanted the one pictured on-line. When it arrived it was the wrong colour and the lave was a fair lesser quality. The details were also completely different. When I told Linda of this she asked for more material money to make another one. In addition she asked me to sell it to someone else in place of providing me a refund. I would NEVER recommend this company to anyone. It's dreadful

Ordered custom made and they were able to make it and ship to my door in 6 days from China! Couldn't get it done up, cheap cheap cheap! Didn't look anything like it was suppose to! Emailed them right away and they said they would make me a new one I would just have to pay for the material, would have shipped there garbage back but it would cost me 200! They said we will give you 10% back! That was a month ago and still have seen nothing! DO NOT SHOP HERE

I ordered the navy dress and it was beautiful. Perfect for an evening gown for my wedding. Everyone loved it. Fit me very nicely.

The only reason they get a one star is I couldn't give them a zero. The dress doesn't fit (not even close) the zipper looks like it's about to blow apart. Tried to return the dress with no success. First they said try and sell it myself and they would give me a 5% credit, then they said 8% and now they say nothing, haven't heard back from them in days This company is a joke... stay away.

This dress is horrible. It's not the dress in the advertised picture. They just try to replicate it but with really cheap supplies/fabrics and amateur seamstress skills. It's cheap tulle with ugly appliqués instead of lace. Individual silver sequins loosely sewn on instead of the beaded belt. And the fit was even wrong! Then I tried to get my money back and they won't give me a cent! Their customer service skills are as good as the quality of the dress... which is absolutely terrible! Seriously do not waste your money here!

They sent me a hideously ugly knock off and when I demanded a refund, they offered me 5%!? Website says their Customer Service is excellent...lie lie lie. Dont get taken like I did.

What you get is totally different than what you order and it doesn't fit properly. They won't give you a refund or return label either. They just want to partially pay for a tailor for you to fix the dresses. Avoid, avoid, avoid###

I recieved a dress I ordered from this website
It was terrible
Didnt fit
Didnt look like the picture
And they refused to take it back
They did a terrible job and the customer service was atrocious
Very very very bad
You will be disappointed
You'll be less frustrated if you just throw your money directly into the garbage instead of giving it to these clowns

DO NOT BUY FROM CLAVONNA! My daughter bought her prom dress from Clavonna, when the dress arrived it was nothing like the picture... the dress is hideous, the material is cheap, the dress looks like its falling apart, theres a big piece of the hemline cut/missing... Its so poorly made! Their customer service is the worst... they wont accept our request to return it and finally offered a 2% refund. DO NOT BUY FROM CLAVONNA!

The dress arrived without hook, very poor material wrong size. The lave difference color very ugly design. If you want money back they said 6 percent for compensation. Never never again this is a big mistake

Awful! I ordered a purple dress and received a pink one. They use Morilee pictures. (Thats stealing) You cant send back the wrong dress and as others have mentionned, they will offer 5-10% refund. I have advised Morilee. Do the same!

They gave me a totally different dress and I sent so many emails, even sent to Small Claim B. C., but this website didn't reply at all. The last email they said they will refund 40% to me, But I still did not get anything after a month. So I double checked the website and I found out this website is located at China and all the registration details are from China, not as the website said that's from Canada. They are liars, Don't buy from them.

My fiance purchased a dress from Clavonna for $370 - significant money for a single mother.

They sent the dress after 5 weeks, and it was the wrong size (bust, hips, length), the wrong color, and there were buttons missing and lace falling off. The seamstress can't even fix it. Plus, the seams are uneven and sticking out.

We contacted them and told them about what happened. They told us to send pictures. We showed every problem (including measurements).

Their policy was to replace the dress if it was their fault. They did not. They offered to make another one for $260... So we'd have 1 usable dress for twice the price.

They would not take the dress back for a refund either.

Now we have a dress that is useless, and my fiance lost $370.

I'm reporting them to a government agency, but we want to save others from this horrible company. Shipping out garbage from China.

Do not order from this company! Very disappointing dress, poorly made, looks nothing like the photos, very cheap and messy looking dress! Company won't give me my money back! Just lost $500.00! And still need to buy a wedding dress as I will not be wearing this for my wedding :(

It is amazing that the dress is so beautiful.

Stay away, far away. Dress received is not what we ordered. I have requested a shipping label and full refund. Clavonna has responded with ridiculous offers to settle, the latest is below.

"sorry, but we try our best to make the dress and we spend a lot on buying materials for the dress, paying staff salaries, freight, the custom tax, and paying the money to the tailors and the designers and so on So how about we refund you 5% cost of the dress, and you can keep this dress or you can resell this dress to others, If you accept, we will send money to you as soon as possible."

I bought several dresses for a wedding. When they arrived they were not true to size (at least 3 sizes too small, couldn't even do them up), not as described, not true to color and nothing like the pictures. The material was cheap, the dresses poorly made, and they were terrible. I asked to return them and the customer service was terrible. They actually asked if I could sell them and they would remake them for me at a cost. I indicated that I would not and wanted to return them and get a refund. They still refuse, only offering to remake them at my cost. I have attached a photo of what I ordered vs what I got. The bubble gum pink ice skating dress is probably the best...

Do not order from this online website- my daughter and I were very disappointed- the dress we ordered is not of good quality at all! Doesnt have same style as website photo- and if you aren't happy with it - they won't refund you! Waste of money and now we have to spend more money buying something else.

A disaster fake company
Terrible
Terrible
Terrible
Terrible
Terrible experience
Terrible
Terrible
Terrible
Terrible

Dress arrived very quickly. It is absolutely beautiful and excellent quality for the price. Fully lined and my bridesmaid loves it!