ChoiceHomeWarranty

Technicians/plumbers, etc refuse to work with Choice due to non payment of work done. As a result they have little local resources to call on for customer service. Two selections for work on our home were for more than three hours from our home and refused to service us. One selection after we were advised they would be coming told us they fired Choice two years previous due to non payment. Two claims which would require a technician about 15 minutes each to repair were denied. No solid reason why. Another time they simply refused to pay. Absolutely the worst home service company out there.

Choice Home Warranty is a scam! My water heater went out and they sent a tech out to look at it. I needed a new water heater and I live in a mobile home. I didn't realize that there's a difference in water heaters for regular homes versus mobile homes. The previous owner has installed a water heater that goes into a regular home instead of one that goes into a mobile home. Since the previous owner, NOT me, installed the wrong one, Choice Home Warranty said that they would replace my water heater with what was currently in here. WTF? Yeah, that would void out my insurance if a flood or fire happened from it. So my question is, why won't Choice Home Warranty do the right thing and replace it with the correct one? I ended up paying out of my pocket for a new water heater and Choice Home Warranty can suck it! This is a horrible company with no morals or values. Run far far away from them and don't ever buy into their lies or over priced plans!

Absolutely horrible! Five weeks after moving into our house, the A/C did not work. We filed a claim with Choice - which was denied in less than 24 hours. They stated,"This unit has not entered the policy in proper working order." Given we used the A/C for the 5 weeks, I am not sure how this is even possible. They make their own decisions and you have ZERO say in the matter. They made a determination that there must have been a "slow leak" that was already in place before we moved in. However, the HVAC people stated the issue can happen overnight. In short - Choice Home Warranty will take your money, deny your claim and you have NO recourse. DO NOT spend your money on Choice Home Warranty!

In Nov I called to set up an account the representative said it would take effect Dec 1 but I would need to pay my first month. I confirmed if paying now I wouldn't need to pay in Dec and the next payment would be Jan. He confirmed the payment was for Dec. My bank account has been debited Nov, Dec and Jan. When I call there is long hold times. 1/2/24 spoke with a rep who then transfers me to a recording to leave a message. So I now wait. If I could do zero starts I would.

Choice Home Warranty promises protection in the event of home emergencies. They fixed my washer early on into the term of my contract, though slower than I'd have liked. I then contacted them this January after my furnace went out on a Friday, and temperatures fell below zero. It took them over 48 hours to assign a furnace technician to me, while my home fell below 45 degrees inside. The appointment was scheduled Tuesday the following week, and upon review, the technician said the earliest available date they could get my furnace equipment in was February 13th, nearly a month after my initial claim. To date, CHW has yet to resolve my problem and customer service continues to evade my attempts for restitution. This is unacceptable and not worth the value put in whatsoever.

They approve your first claim to gain your trust after that no matter the emergency they'll deny every claim valid or not. I would NOT recommend continuing a business relationship after your first claim.

I am filing this as my only way to express my absolute dissatisfaction with Home Choice Warranty quality of service.
I have opened a case on Sat, Apr 30th for water leaking through my kitchen ceiling.
A plumber was scheduled for Mon, Apr 1st. The response from the plumber after a 15min investigation (no ceiling was cut through, just visually inspecting the area) was that this was an AC drain issue, and asked me to open a second case for an AC technician to come.
I was obliged to open a second case, get billed with a second $75 fee and get an AC tech for Tue, Apr 2nd, while the ceiling continued to drip. The conclusion was that it was not an AC drain line fault, but a plumbing issue.
So, I had to request for the second time to get a plumber for Wed, Apr 3rd. A different plumber was assigned this time, who visited our home, found the issue and filed a report for Choice approval for repair.
Choice came back and rejected the coverage claiming that the issue was caused by poor pipe construction, 20 years ago when my home was built.

I consider such statement completely false and deceiving as how can you call a connection "bad' after 20 years working flawlessly. On the contrary, I would call this a reliable connection as it worked for 20 years and it is clearly a wear and tear situation. I have called on my own expense $500 an independent licensed plumber who confirmed my statement in written which I have formally communicated to Choice Warranty, asking them to cover my legitimate request. Their response was that they can only accept their own assigned plumber assessment and no other plumber.

Following this I decided to cancel my contract as Choice was not ashamed to offer me a free month compensation ($55) for the $500 I had to pay out of pocket to get the pipe fixed.

So, not only I got almost a week lost while my home damage was getting worse day after day, not only I was forced to pay 2 fees because of wrong assessment, but also eventually I got my claim rejected based on a no-justified irrational excuse. My learning is never again Home Choice Warranty as there is no way that you can ever get your claim for house issues as they will always consult their own contractors and conclude poor quality or poor maintenance.

If I could leave a 0 review I would. Prior to contracting with Choice Home Warranty I called and spoke to a representative. I asked several questions of the representative that I spoke with one being "if one of my appliances goes out does it cover full replacement"? We were just relocating and buying a house in the Houston area and the representative told me yes that it would be replaced with a like item minus our service fee. A couple months in the house we reported a problem with the dishwasher. A technician came out, told us he'd have to order the part and would return when it came in. Shortly after, a representative from Choice contacted us and said that the part could not be replaced and they would cover 249.00 towards a new dishwasher. Never mind that the dishwasher in our home originally cost 1100.00. I elevated the claim and was still denied saying that there was not another dishwasher that had all the same functions. Not only that, to get the 249.00 it would be in the form of a gift card to Lowe's and it would be 30 days before getting it. Talk about furious! This company is deceptive. This past week I tried to file a claim on line but I could only list one item on the claim even though the items were all plumbing related so I called to speak with a representative. He did away with the claim I had filed and started over listing all the issues so that the plumbing tech could address all the issues. One of the problems was water coming from the side of the sink with the disposal on it. I told the representative I thought it might be coming from the disposal connection or maybe not. When the plumber came and assessed the problems he called to get the ok to fix them. They refused the repair on the disposal connection. It is not the disposal but the connection. I called and argued with them because the plumber had the part to fix it but they claim it would have to be another claim. So they wanted me to make another claim and pay another fee so the same company could come out and fix the problem. DO NOT USE THIS COMPANY!

I was comparing home warranty companies and contacted Choice Home Warranty among others. Talking to the Choice sales people was like talking to a used car salesman with a good deal of pressure and even though I told them I was only comparing several companies and not making a decision at that time, they kept calling and emailing me until I finally told one caller that I decided to not go with them because of all of the sales calls with new "deals" every time. If they use this tactic when trying to get my business, I am fearful they would be a difficult company to do business with.

Sat filed claim 12:37 pm with choice.
I called at 2:30 still looking for a tech.
2:45 received reimbursement option via email; not sent via text even though my main number of the claim is a mobile number; so I did not see this email until I got home at 9pm
Survey received via email but no option to input comments on why the rating was given.
Blower motor out with cold temps could result in a possible water pipe issue; without a blower we are using a lot of propane to bring the rooms up to temperature.
Sun 10:52 still no tech assigned and once the claim in submitted the phone number cannot be updated; I wanted to change the phone number from my cell phone number to my home number now that I am at home all day today. I had made plans to visit family close by for the rest of the afternoon yesterday.
Monday 9:20 – still no tech assigned to the issue; I am starting the claim reimbursement process and a tech from my propane provider has assigned a tech to come out today; however, my local tech does not deal directly with insurance or warranty companies; I will need to submit the information myself and take pictures my self once the local tech has provided their assessment. They state that no one in the area deals with Choice because of slow or no pay.

They keep changing the contractor even when the contractor is telling us they can get the parts then they want us to pay a separate fee for getting new contractors and they won't approve the contractor to fix issues it's been going on for over a month and now we have to leave town for cancer treatment and they want us to re-open a claim when we get back and pay again for them dropping the ball not us and when we reached out to customer service they were extremely rude and keep telling us that's just how it is, this has been a extremely bad experience and do not recommend to anyone else.

Put in repair order for my garbage disposal. The "repair" man showed up with a pencil and 2 small cheap screwdrivers. The noise alone coming from the disposal was like I had a whole drawer full of silverware stuck in there. He turned it on once and said it was fine. Nothing was wrong with it. Also had a leak under the sink kept asking me for tools that I did not have wondering why he didn't bring up any knowing that he had a job to do, he finally asked me for some cardboard and a can of vegetables put it underneath the pipe and told me never to move it. Was there less than 15 minutes and charged me $75. Did absolutely nothing did not repair a thing! When talking to choice # Warranty after the fact they did not care one bit never offered to have somebody else come back to fix it properly or refund the $75. Do not waste your money biggest scam I have ever come across!

I paid in advance for 1 year of service. Near the completion of the year I was informed via email that the contract was expiring and I needed to renew it. I wasn't impressed with their slow service so I did not renew. I found out today they have been changing my credit card a monthly contract fee. I did not authorize this charge. I talked with Andrea in customer resolutions. They finally agreed to refund less than half of what they illegally charged me. Bad service and fraud. Definitely stay away from this company.

Choice Home warranty is the absolute WORST home warranty I have ever worked with. My heater went out on the 10th of November and they NEVER sent anyone out to fix it. They did, however, said I could always pay for it and submit it for a refund-lol. Yeah right like I'd ever trust them! I did that 2 years ago when I had another company come out and fix something and then they refused to reimburse me because I didn't give them all the contractors information before I had him fix the problem. I paid for 3.5 years in advance and they're a scam artist! DON'T USE THEM OR TRUST THEM!

This company is terrible! The worst customer service! They are a scam. They do not fix anything when filling a claim. They partner with "third party companies" they don't have a website no way to get ahold of them. Total scam beware. I have filed a complaint with BBB and my Attorney generals office.

I requested a technician to repair my washing machine. One week later the tech shows up and determines a part needs replaced. Two weeks later the tech shows up to install the new part. The new part does not fix the problem. He removes the control panel and determines the control panel needs replaced. Due to the make/age of the machine the control panel is no longer made/available. The tech did not respond to calls/texts/emails. The company phone has been disconnected and the BBB rating is F. After another week of waiting to hear the final verdict from Choice Home Warranty I initiated a phone call to get an update. After broken responses from Choice Home related to get in contact with me, I finally got an appointment to talk to a customer rep. This conversation went as expected. The story the customer rep presented was not the occurrence of the events and even the customer rep had to put me on hold twice to correct her inaccurate list of events. As such the claim was denied. I canceled my contract and would never recommend this company. I suppose I would characterize my experience as a complete disappointment. Poor choice of screening repairman,poor communication,fabricated history from the tech (not even sure they talked to the tech as I have not been able to get in contact with him),and an experience of screw the customer at all costs.

Something as simple as a clogged sink is too much for Choice home warranty. They sent a contractor out who told us it was fixed, took our money and rushed out the door. Immediately the sink was still clogged and I called the number. I was told I have to file a new claim and so I did that. They send the same guy out and he even admitted he didn't know much about plumbing and told me to file a new claim so that they would send someone else out. And said he had to run to his truck and he would be back with some information. He left and didn't say a word. We were then charged for that visit as well even though he never step good in the kitchen. I went back and forth calling customer service for over a month and each time I was told this exact phrase "we have no control over what our contractors do or say". What?

I had to call a supervisor and she gave me the steps to follow to file a new claim. I did that. But no one ever came after waiting 2 more weeks. I called again and was told that that supervisor closed my case and it was my fault for waiting around. I finally did the reimbursement option so I could get an actual plumber out here and they immediately saw the issue and fixed it EASILY. I sent the bill and followed all of the steps and within 30seconds of sending it, I received a text saying my claim was reviewed by a "specialist" and denied. Even though the contract states this is a normal coverage they do. Clearly it is a bot reply and no one even looked at it before denying it.

It should not be this hard to talk to a competent person or send an actual plumber out. I never got my money back for the 3 service charges (also in the contract) DO NOT TRUST THIS COMPANY OR WASTE YOUR TIME.

I have a washer that retailed for $1400. They made the decision not to repair it. They sent me a check for $547. It took twenty five days for the check to arrive.

Garage door opener malfunction. Thank you for your online service. I have tried other alternative services but none of them even come close to yours

They don't know what they are doing. My shower has been not working because of a leak, for over 3 months now and till this moment it's still not fixed. First they didn't have a technician to send then asked me to find a plumber to fix it. I got an estimate from a plumber and they didn't accept his estimate. Then sent a plumber who doesn't do this kind of work. They require you to pay $65 every time a technician shows up wether they fix the issue or not! Total scam!

FRAUDULENT COMPANY Electric issue $4 part 2" PVC male adapter I bought to fix but they sent a Electrician Without any knowledge how to turn power off
But he charged me
$75 plus tax? Just
To tell me he can't fix it. After choice, sent the electrician prior that never showed up billed me $75 over phone to have choice tell me he canceled service contract with choice. After Waited almost a month and a 1/2. To then have choice tell me my clame has been denied They're good at taking your money They take advantage of senior Citizens Totally disgusted make all my premiums on time. But when you need their help, you're denied. This company does not have your back they have only your wallet Avoid this company run away why you have a chance

I signed up to a plan with Choice Home Warranty to cover all major appliances, including my air conditioner with an effective start date of coverage on October 13,2023. On that day, my air conditioner compressor failed, causing electrical interference on other appliances. I was relieved knowing I had recently signed up with Choice Home Warranty, only to find out that my air conditioner wasn't covered because they claimed it entered the plan with a preexisting issue. The unit worked fine on the morning of October 13,2023, so I was perplexed with what they told me regarding my claim. I would strongly urge anyone reading this review to not do business with Choice Home Warranty, as they have no intention of paying for appliance failure. They're a scam and shady company. If you enter into a contract with them, rest assured you WILL NOT have coverage on a claim. I give them ZERO stars! DON'T DO BUSINESS WITH CHOICE HOME WARRANTY!

After seeing these reviews its easy to see this company is a 100% scam. They keep giving me lip service claiming their trying to find a tech after I made a service call for my furnace nearly a week ago. I don't believe they even have local tech's. Now their trying to con me on an out of network service rep they claim I'll be reimbursed on. I don't trust them. There is truly a special place in Hell waiting for Choice Warranty and the people who work for them.