CheapFavorShop

If I could, I would rate Cheapfavorshop a 0. After ordering from them for an event they sent our order to the wrong state and said that they couldn't get the product re-routed within a week. Our original delivery was supposed to arrive 2 weeks before our event, and with a week before our event they said they were unable to reroute or send us new product on an expedited shipment. When we asked for a refund as the glasses still are nowhere to be found and the delivery company doesn't know when/if they will arrive, they said that they cannot issue a refund for the product. DO NOT USE CHEAPFAVORSHOP. Scam.

They communicated with me at every step of the way with my individualized purchase for my wedding. I feel like they went above and beyond my expectations. They sent me more than I ordered. The mugs were beautiful. There was an error with the lids and they realized it before I did and handled it in a more than satisfactory way very quickly. They have been kind, pleasant, and understanding. The company met all of my needs including ones I didn't realize I had!

Placed an order ro 90 favors for a 50th birthday party.
They claim it was delivered and fedex does not have the tracking numbers they provided

I ORDERED PRINTED MASON JARS FOR GRAD PARY AND CHOSE 1 OF 2 STOCK IMAGES THEY PROVIDED WITH GRAD CAP, BUT IT HAD 2016 ON THE IMAGE. I NEEDED IT TO BE 2020, BUT THAT WAS NOT AN OPTION ON THERE ORDERING PROCESS. I ORDERED AND SENT MESSAGE THROUGH THERE SITE THAT THE YEAR NEEDED TO BE CHANGED TO 2020. I ALSO CALLED THE CUSTOMER SERVICE NUMBER SEVERAL TIMES AND LEFT MESSAGES ON VOICE MAIL THAT I WAS CONCERNED ABOUT YEAR BEING CHANGED AND WANTED CONFIRMATION. NO ONE EVER CALLED ME BACK OR RESPONDED IN ANY WAY. I RECEIVED THE JARS WITH 2016 AND CALLED THE COMPANY STILL ONLY GETTING VOICE MAIL AND LEAVING SEVERAL VERY UPSET MESSAGES. I FINALLY GOT AN EMAIL STATING THEY WOULD NOT FIX THE ORDER OR ISSUE A REFUND. I AM DISPUTING WITH MY BANK. NO HELP FROM THIS COMPANY. BEWARE!

Ordered 85 personalized wine glasses on 6-4-19, received them 6-12-19 and they are amazing! I emailed for a shipping date and received an email back within just a fee minutes. They are everything I hoped for an more!

Ordered items in February 2018 for baby shower client. Received invoice payment received. Waited a week and decided to contact cheap favor. To my surprise there was no answer to phone call and no response to email. Had to call BBB in New York to get response after 4 weeks. They sent an email said the items were completed and a FEDEX label was created (TRUE, BUT IT WAS STAGNANT). Then I get email saying refund was approved. This is a sham company. Please do not order any items-you will be HEARTBROKEN!

I have now left 4 emails for his company. Once again no answer, no response. It is frustrating enough planning a wedding and dealing with this company has just put me over the edge. I have ordered and paid for things that have not come, my wedding is in two weeks. Emails have gone unanswered, no one ever answers the phn. Please do not order from this company, they truly do not care. La Vada Livingston

Imagine a company preying on people that are bright-eyed and happy just trying to celebrate something beautiful. Welp. You found them. I placed an order and 2 weeks later still no shipment/tracking confirmation. I ordered standard little glass jars, meaning: no special order, engraving or anything else necessary, just take them off the shelf and ship them. I have called 15 times and left voicemails to no avail. I have sent emails and received and auto-reply that they will respond within 24 hours. Nothing. UNBELIEVABLE AND SHAME ON YOU! I will be disputing this with my credit card company and ordering elsewhere. I should have known better from the name alone.

I will use this company for all of my future parties. My shipment arrived in the schedule 7 days, packed and shipped professionally. Nothing was broken or chipped. A representative called me within 24 hours of my call. I am not sure why there are negative statements but my experience has been great!

I ordered with this company because of their shipping date that kept showing up, but vanished after I paid. No shipping posted on the receipt. I did order knowing I only had two weeks until my parent's 50th wedding anniversary. And I looked on quite a few sites, and this website had the easiest and cutest choices for what I wanted. I ordered 215 personalized wine glasses and 215 personalized coffee mugs. Shipping date promised was posted as as I was entering in my payment info, but after I hit submit, there was no longer a shipping date, but trusted the date they had given earlier. So I was super excited that this was going to happen! Until my mom asked when the cups and glasses were coming, so I thought I would email them. Well, I emailed them on a Friday, they got back to me on a Monday, and told me I should be receiving my order in another 6 weeks! What?!?!?!?! I don't need these cups in 6 weeks, I need them in 1 week, and what happened to the promised shipping date?!?! Panic officially set in. My poor parents wanting to give party favors at their 50th wedding anniversary are no longer going to be able to thanks to this scamming company. My recommendation for them is to not trick people with the promised shipping date. And if you can only get an order done is to call, then don't trick people into thinking they can just order online and think they will get a finished product in a timely fashion. Needless to say, I called on Monday, got a voicemail, and just got a returned call three days later by the same lady that I have been back and forth via email. On a positive note, I ordered from another company and they were able to do a 24 hour rush order, but it cost me $1000 extra dollars in shipping! So don't trust cheapfavorshop's promised shipping date when you order, and you probably should call after you place your order and hope you get to speak to a person within a few days to confirm your order, and hope you get your finished product in time! Or maybe just don't use them at all, and have peace of mind using a local company in your town. Peace.

Ordered glass souvenirs and have yet to receive them, a week later. I even paid for the (3) day shipping. Worst of all I'm calling to check on my order and I am being directed to a personal voice mail. Horrible!

I spent $400 With this company to receive my order with damages. Beyond the company's control but they are who I ordered from. As a result I call them to find out that they don't answer calls and after countless messages left by me no one called me back until 2 weeks later. Only to argue with me about them sending extra glasses in my order. I explained multiple times even with the 2 extra glasses they graciously sent I don't have usable merchandise to accommodate my order of 70 glasses. Once the smart person listened to me say that I have 67 that can be used the lights came on and they ask me to send a email to include a picture of the damages. I sent this email on the call. Days later someone emails me and informs me that they will have the replacements sent by 3/1. On 2/27 1 day before I'm expecting the replacements I receive an email advising they won't make the deadline due to a move? I reply back giving them until the 8th adkingvif tgat will work and no response for 3 days. I am calling emailing and leaving voicemails and NOTHING. I'm inconveniencing my client as they are inconveniencing me. Then I ask for the inconvenience to shop me the gift boxes that go with my order free of charge and they refused. Had they answered my call two prior we would not be in this bind. The young lady Jenn is horrible at her job she dies not follow thru or follow up. She lied and said I demanded the product when offered a refund when all I did was say I need the 70 glasses I ordered which is kinda why I ordered them. Not to only have 67 glasses. I begged for a supervisor in so many different ways and of course I've spoken to no one but Jenn. Horrible. I have no faith that I will receive the items by the 8th. But I guess I just have to wait and see.

I must admit, I was skeptical after reading many negative reviews. However, I took a chance as they do offer the lowest prices. Yes, they do not answer their phone. Yes, they take their sweet time to answer emails.
Fortunately, our wedding is in September, so if these didn't work out, I still had time to go to plan B. Well, even a blind squirrel can find an acorn! I submitted my order a month ago for 15 oz wine glasses and it arrived yesterday with no breakage. Also, they engraved our own artwork (map of Block Island) which I uploaded and they came out better than I expected. So, for every bad story, there is a good one. Hope this helps any future buyers out there.

Do NOT buy from Cheapfavor shop! They have poor customer service and do not work with you in correcting THEIR mistake. I received inscribed mini mason jars instead of receiving 16oz mason jars. When I called to try and get the situation resolved I was told to just make a new order after they had hung up on me the first time. Horrible experience and DO NOT waste your money!

I placed an order for a custom cutting board. We are a repeat customer and have always had a great experience but this time was different. A mistake was made on the date and I immediately sent an email. I was reassured the correct date would be fixed. 3 days later I get another email saying the date would not be fixed and I could not return the product! I will not be shopping here again.

While the product was mostly nice (we received a couple glass coasters that were chipped) and looked the way it was supposed to. I am not frustrated with the quality, as I was actually expecting much worse for the price. However, actually receiving the product we ordered has been an awful experience. It has taken over a month to receive our order, and when it finally shipped (after two inquiries to customer service), we only received a quarter of the product we had paid for. Customer service has been slow to respond and slow to take action. Extremely disappointed and frustrated.

Tried 6 times for last two days to talk to someone about an order I wanted to place. Never got to talk to anyone. I Left messages to call me about placing an order on 4 of six attempts. After this frustration I then decided to look over some reviews on this company and am I glad I did! I will NOT be placing my order for 250 engraved wine glasses with this company. With the negative feedback I have read, this company should just just pack up and close shop. It is doing no one any good with its horribly poor and severely lacking customer service! I realize i am better off than so many others who ended up having to deal with the poor service of Cheap Favor! I will spread the negative word on this company.

I placed an oder for custom glassware for our upcoming wedding, and customer service is horrible! I was under a tight time line and it has taken over 4 days to communicate back and forth with this company. I have requested rush shipping and they have STILL not contacted me so I can pay the additional charges and confirm the order! Now time is running out and I won't be able to have anything! Terrible customer service, and stay away if you are in a hurry for anything!

Cheap favor shop did an amazing job on my favors for my wedding. I am in love with them. I ordered 201 of them and I got 240 of them and none of them were broke. The estimate date for the shipping was December 27 and they arrived December 21. Shipping was fast and arrived safe. Thank you cheap favor shop.

I paid for the product but never got the shipment. Don't buy anything from this company they are a scam! Contact your bank to get your money back.

My order was a week late. The print on the glasses are faded and half of them are broken. My order came the day before me event which puts me in a crunch to find replacement. No one answers the phone and the emails aren't returned in 24 hours as stated. By the way "Claire" is the one responding to the emails. I don't think she's even a real person. DO NOT ORDER FROM THIS COMPANY!

I ordered 9 oz. Stemless wine glasses in blue. Received a photo proof and approved it as it looks great. However, the glasses came in silver and I put one of them in the dishwasher on "Light/China" and almost all of the painting came off! I have been calling and emailing for 4 days with no response other than a computer generated email saying they'd be back in touch within 24 hours. This was for client Christmas gifts so now after paying them money up front, I'm screwed.

Horrible. Do NOT ever buy anything from them. I ordered customized (painted) wine glasses. I did not get a confirmation email. I got a shipping notification without any details about my order. I washed the glasses the morning of the party and the paints completely faded. I have been calling the customer service number since then and nobody answers the phone. It has been over a week of calling multiple times a day, including evenings.