• CheapAir

CheapAir

Overview

CheapAir has a rating of 4.07 stars from 363 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CheapAir most frequently mention customer service, great experience, and travel plans. CheapAir ranks 19th among Plane Tickets sites.

Proactively asks for customer feedback

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • Awesome deals great prices and wonderful customer service

Critical highlights

No critical highlights yet

How would you rate CheapAir?
Top Positive Review

“Great airline ticket buying experience!”

William K.
1/18/20

I had a great experience buying tickets for my upcoming vacation to the Philippines. I accidentally spelled my travel companion's last name wrong and just clicked on the phone link; Customer service rep Danish quickly sprung into action and immediately corrected the error. Danish also assisted me getting the airline (PAL) to assign us an aisle and middle seat that was our preference. Danish rocks; give him a raise! Great experience and I will recommend your site to all my friends.

Top Critical Review

“After buying tickets & getting confirmation number”

Cardi C.
5/12/23

After buying tickets and getting confirmation number, when I got to the airport to board my flight Cheap Air had canceled it and I never knew. My wife and I lost our flights & trip.

Reviews (363)

Rating

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Reviews that mention popular keywords

customer service (98)
Thumbnail of user williamk623
2 reviews
2 helpful votes
January 18th, 2020
Verified purchase

I had a great experience buying tickets for my upcoming vacation to the Philippines. I accidentally spelled my travel companion's last name wrong and just clicked on the phone link; Customer service rep Danish quickly sprung into action and immediately corrected the error. Danish also assisted me getting the airline (PAL) to assign us an aisle and middle seat that was our preference. Danish rocks; give him a raise! Great experience and I will recommend your site to all my friends.

Thumbnail of user robina152
1 review
0 helpful votes
January 24th, 2020
Verified purchase

I was unable to find my recently purchased tickets in the Cheap Air file or my email. I called and was so pleasantly surprised to not have a long wait and then a polite young man offered to help. There were several issues that needed attention and he attended to them with great patience and consideration. He continued to be kind through my computer fumbling and he got the job completed. Very grateful and appreciative to him and his good attitude!

Thumbnail of user suer369
1 review
1 helpful vote
February 17th, 2020
Verified purchase

Needed to change my flight, so called the 800 #, short wait, then Darnell Romero. Agent, was there to help me. He could have not been any nicer. This all was taken care of in about 5 minutes, and I shortly received the new flight information.

What a pleasant experience!

Thumbnail of user melaniev45
1 review
0 helpful votes
April 28th, 2020
Verified purchase

Had to change flights due to COVID for two different people from two different cities to get us on the same international flights with connections, sent my preferences in an email to *******@cheapair.com as they request when you call and I got a call back maybe an hour later confirming any changes in flight prices and verifying my new flight info. Very friendly, efficient, I honestly put it off because I assumed it would be a nightmare, glad it wasn't at all difficult or stressful!

Service
Thumbnail of user robertor121
1 review
0 helpful votes
January 31st, 2020
Verified purchase

Excellent customer service skills. Very thorough in explaining flight options, and even highlighted ways for me as a passenger to save money which is always a great thing. I will continue to use your service when booking future travel arrangements.

Thumbnail of user ericae102
1 review
0 helpful votes
April 25th, 2020
Verified purchase

I had requested a refund on my tickets due to COVID-19. I didn't really expect to get a refund... maybe just credit... but the refund was preferable due to me currently being unemployed as a result of COVID-19. The customer service representative, Danish (his first name) was amazing. He was very understanding, polite, professional, prompt, and was able to get a refund for me. It was honestly the best experience I've ever had with customer service... in ANY industry.

Thumbnail of user phill81
1 review
1 helpful vote
March 3rd, 2019
Verified purchase

I needed to purchase 10 round trip tickets from FLL to MHH on Silver Air and make sure that we could get all members of our party on the same flight. Danish Aftab Made was very professional and helpful in assisting me with purchasing these international flight tickets for a large group.
More impressive is you could tell he actually cared. That is a rare and wonderful experience when dealing with people by phone. It also speaks well of CheapAir.

Thumbnail of user jamesc1794
1 review
0 helpful votes
January 6th, 2020
Verified purchase

I woke up this morning to a call from a friendly customer service agent at Cheap Air. I had made a reservation last night for myself and children to fly. Because my children were flying home on their own special arrangements needed to be made. It was nice that I did not need to try and contact Cheap Air. They were on it and took care of my reservation quickly.

Thumbnail of user steveg491
1 review
1 helpful vote
July 22nd, 2019
Verified purchase

CheapAir.com has become my first, last and only stop for airline reservations. I started using them about three years ago and after jumping around from site to site, I inevitably ended up coming back to them every time for booking. Now, whether traveling domestically or internationally, I don't even bother looking anywhere else. They always have the best deals and their customer service is outstanding when you do need them.

Thumbnail of user lucym112
Lucy M. – CheapAir Rep

Thank you Steve, for your awesome review! We love making our customers happy with our service.

Thumbnail of user nikkih77
1 review
0 helpful votes
January 28th, 2020
Verified purchase

I was so pleased with CheapAir! From the ease of using the website, to the customer service. You actually speak with a representative within seconds of making the call! And they are extremely helpful and accommodating. Danish by the way was AWESOME! He went above and beyond! Will definitely look to CheapAir for future travel!

Thumbnail of user brookes41
1 review
6 helpful votes
November 8th, 2017

First of all, they are not even cheaper if they are it's with in 5 to 10 dollars. Second they can take your reservation, debit your account then call and tell you you owe more money. 3rd you call to see why they need more money and they don't know, so they cancel your reservation. The CS reps were rude and didn't even try to resolve. There are so many other options DON'T USE CHEAPAIR.COM it's a SCAM!

Thumbnail of user reya17
2 reviews
0 helpful votes
December 21st, 2019
Verified purchase

Simple, quick and hustle-free reservation process. What is more amazing is the customer support. I requested change of itinerary without difficulty and questions to answer. It was confirmed on the spot and got email confirming the new itinerary exactly what I requested. Above all, the rep researched quickly which flight I don't need to pay extra. Excellent service! My future reservations will be handled by CheapAir.

Thumbnail of user mirandao2
1 review
5 helpful votes
October 27th, 2017

I purchased 2 tickets from this site Cheapair.com will never use again. My ticket time for returning home was at 10:28am, well they changed it to 10:28PM. And when I asked for an earlier flight, they tried to charge me $500.00 extra per person. Please don't EVER use this site!

Thumbnail of user vasiliosv
1 review
0 helpful votes
January 17th, 2019
Verified purchase

Had an issue that previously would cost me a ridiculous fee and tons of time to rectify. When I called cheapair to see what they could do, I spoke with Glen (who actually speaks perfect English) and he solved the issue super quick without an added fee. Extremely refreshing to experience that level service. I will ONLY use Cheapair when booking my flights from here on out. Great service. Fees are reasonable. And you guys accept crypto. Huge plus for me going forward. Thank you. Thank you. Thank you.

Thumbnail of user lucym112
Lucy M. – CheapAir Rep

Thanks Vasilios,

Glad Glen was able to resolve your issue. Our agents are based in the US and we love our cryptocurrency customers.

-CheapAir Team

Thumbnail of user seanh91
1 review
1 helpful vote
October 23rd, 2017

I bought insurance and tried to cancel within 24 hours because there were a better time and price right afterward booking. They refused to cancel and told me I had to pay more for the fee.

Please consider something else - like taking a horse and wagon.

Thumbnail of user judithm272
1 review
0 helpful votes
January 17th, 2020
Verified purchase

Called re. Slow online airline booking. Called and immediately call was answered, question asked, answered politely and confirmed that in fact my reservation was confirmed. Within minutes, call came about a direct flight option, which we decided to take. Altogether a very positive experience. THANK YOU!

Thumbnail of user ryand62
1 review
2 helpful votes
April 21st, 2017

Read the fine print. Booked a direct flight from a canadian origin to canadian destination. Price quoted from cheap air was from westjet and the cheap air price was about $20 less RT than the westjet site. Not much but worthwhile. Booked and when received visa bill the price was in us dollars, which made it hundreds more than westjet fare direct from westjet site. Checked my bill and no where next to any numbers was us dollars. Only an asterisk to the bottom fine print indicating us dollars. Partly my fault but misleading none the less, especially on canada only flights.

Thumbnail of user eddied73
1 review
0 helpful votes
February 25th, 2020
Verified purchase

I had booked the wrong date for one leg of my trip and when I realized it, immediately called CS at CheapAir. The person I spoke to helped me to correct this and did so with my interests in mind. GREAT WORK!

Thumbnail of user lindaw917
1 review
2 helpful votes
February 15th, 2020
Verified purchase

Wonderful customer service. Danish booked my flight in December and when airlines changed my flight I called him earlier this week and he quickly was able to find another suitable flight on a different airline. He handled the refund and rebooking within an hour. He made me feel like I was his only customer. He is extremely professional and is probably the BEST customer service rep I have EVER dealt with. I have his extension so I will always deal with him in the future if I use CheapAir. He is simply the best.

Thumbnail of user daano2
2 reviews
4 helpful votes
October 19th, 2016

The site marks it has a 4 hour cancellation policy - however, this does not apply for most airlines, so the cancellation policy is complete nonsense. If you try to get customer support they charge you huge fees to change and try to persuade you into buying tickets now.
Very unethical site.

Thumbnail of user bobbyc121
1 review
0 helpful votes
February 13th, 2020
Verified purchase

Support agent Danish fixed my error with no penalty fees! The entire phone call lasted 3 minutes at most. Quick and efficient, got to love it! Thanks Danish!

Thumbnail of user andreap518
1 review
0 helpful votes
October 28th, 2020
Verified purchase

Had a flight cancelled, support helped me get a full refund in a short time and helped me with options.
I'll never use anyone else it's far superior support to any others or booking direct
Glen especially was a huge help.
Thanks guys

Thumbnail of user jessicai97
1 review
0 helpful votes
February 17th, 2020
Verified purchase

He was very helpful with finding a reservation for my sister in the same flight that I have. Very nice talking to him.

Thumbnail of user jcw8
1 review
11 helpful votes
March 27th, 2016

I recently bought a ticket. When I checked my credit statement, it said I was charged twice. How is it possible that I was double charged if I bought a ticket for ONE person AND it was the same EXACT flight. I called customer service and they told me they couldn't do anything about it and told me to directly call the airline. Unbelievable. Not only did they charge me twice, they didn't offer any help when I called them. Stay away from this site at all means.

Thumbnail of user royb266
1 review
0 helpful votes
October 15th, 2019
Verified purchase

My wife and I had to cancel a cruise because of a diagnoses of gastric cancer last week. Danish Aftab was kind and efficient enough to get a full refund of our airfare, purchased thru Cheap Air. God Bless this gentleman. Folks like him are a true asset to your business. The customer PR and courtesy that he presented is essential to making businesses successful. All of our future air purchases, Good Lord willing that we have the opportunity, will be with Cheap Air. You guys are the greatest, bar none!

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Shannon M.
Typically does not respond to reviews

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4.1
363 reviews
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