• CellUnlocker.net

CellUnlocker.net

Overview

CellUnlocker.net has a rating of 3.9 stars from 1,220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CellUnlocker.net most frequently mention customer service, sim card, and galaxy note. CellUnlocker.net ranks 2nd among Unlocked Phones sites.

  • Service
    203
  • Value
    200
  • Shipping
    136
  • Returns
    89
  • Quality
    187
Positive reviews (last 12 months): 60%
Positive
3
Neutral
1
Negative
1
14
See all photos

What reviewers want you to know

Positive highlights

  • Had a Samsung Galaxy S5 SM-G900T1 locked to MetroPCS, the first code I tried with this service worked great, no issues.
  • I had a middle east SIM card on Note 3 and I got unlock code and now it works completely Thanks

Critical highlights

  • Bad customer service in case of a non working unlocking code on a Blackberry passport.
How would you rate CellUnlocker.net?
Top Positive Review

“Mobile phone unlock”

Hector Hugo T.
1/3/24

Honestly, it is the best website that I know for this type of services, they are punctual, efficient, have very good customer service and are very sincere and honest.

Top Critical Review

“No Reply/Nothing done to unlock my phone”

Abby C.
5/18/22

I'd give this site NO stars if possible. I tried to get my phone unlocked via this site. The iPhone 11 is not on a black list and able to be unlocked. Nothing happened, no email, no confirmation. I tried sending messages and emails and no reply at all. This site is most likely a scam and if not then their customer service is atrocious. Don't use them. Luckily I'm only out $20, but some could risk losing more $$.

Reviews (1,220)

Rating

Timeframe

Other

Reviews that mention popular keywords

samsung galaxy (80) customer service (130) sim card (33) turnaround time (18)
Thumbnail of user abbyc124
2 reviews
2 helpful votes
May 18th, 2022
Verified purchase

I'd give this site NO stars if possible. I tried to get my phone unlocked via this site. The iPhone 11 is not on a black list and able to be unlocked. Nothing happened, no email, no confirmation.
I tried sending messages and emails and no reply at all. This site is most likely a scam and if not then their customer service is atrocious. Don't use them.
Luckily I'm only out $20, but some could risk losing more $$.

Tip for consumers:
Don't bother using this site

Products used:
Online phone unlock service. Never happened.

Thumbnail of user sayasackvanpheng
1 review
1 helpful vote
August 11th, 2023

Use Cellunlocker a few time and never ran into an issue. Been a few years since and now they doesnt return message till a week later and dont fall for their live chat because no one is there to read them,at one point a name "paul" popped up like he was rading it but didnt respond. No way to even get a refund. Ive been trying furiously to get a hold of a live preson with no availe... Dont waste your money and go else where

Service
Value
Shipping
Returns
Quality
Thumbnail of user lashawnm21
1 review
0 helpful votes
July 16th, 2021

The first time I tried this service, Cellunlocker.net was unable to unlock the device. Why did I try it again? They gave me a refund since the device was unable to be unlocked. Nice! However this second time around was a success! I'm actually using the phone they unlocked to write this review!
I only wish the process was faster as I was without use of my phone for 5 days. But that's better than forever!
I highly recommend!

Thumbnail of user htornero2
1 review
0 helpful votes
January 3rd, 2024

Honestly, it is the best website that I know for this type of services, they are punctual, efficient, have very good customer service and are very sincere and honest.

Service
Value
Shipping
Returns
Quality
Thumbnail of user toryt28
1 review
2 helpful votes
December 3rd, 2022
Verified purchase

It didn't work and they'll blacklist your phone they can't do a new iPhone even when they say you can

Service
Value
Shipping
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Thumbnail of user cellunlocker
Cellunlocker T. – CellUnlocker.net Rep

Hi Tory, we apologize for your unpleasant experience.
Please provide us with your order information so we can verify the authenticity to investigate this further.

We look forward to hearing from you soon at your earliest convenience.

We do have a Live Chat on our frontpage that is open from 7:00AM - 5:00PM (Pacific) 5 days a week.

Ronald M.
Sales Manager

Thumbnail of user johnsontimmy722
3 reviews
2 helpful votes
October 26th, 2023

I took a chance with cellunlocker.net after coming from directunlock and getting screwed around with the price wacka mole. 3 hours after placing my order I had the codes and Bing bang boom done unlocked it perfectly. Not a bunch of e mails or this or that just did what I wanted to be done. Very happy with the service I highly recommend them. 30$ was the cheapest I found compared to 90$ that directunlcks wanted. If your having problems with these guys you must have a hard case to deal with. There no scam there legit so don't worry you won't get scammed.

Tip for consumers:
Worked great for me. Fast and a good value.

Products used:
Cellunlocker.net verified not a scam.

Service
Value
Shipping
Returns
Quality
Thumbnail of user morganm430
1 review
2 helpful votes
December 7th, 2022
Verified purchase

Don't waste your time or money. I am calling my bank today to reverse the charges. This is a scam. It has been a month with no product.

Tip for consumers:
They are a scam do not use then

Products used:
Unlock code

Service
Value
Shipping
Returns
Quality
Thumbnail of user cellunlocker
Cellunlocker T. – CellUnlocker.net Rep

Hi Morgan, we apologize for your unpleasant experience.
Please provide us with your order information so we can verify the authenticity to investigate this further.

We look forward to hearing from you soon at your earliest convenience.

We do have a Live Chat on our frontpage that is open from 7:00AM - 5:00PM (Pacific) 5 days a week.

Ronald M.
Sales Manager

Thumbnail of user lanad74
1 review
0 helpful votes
January 22nd, 2022
Verified purchase

Was easy to figure out if phone was eligible. Just had to put phone model and carrier info in with drop down boxes. After that it was a quick payment and a short wait (12 hours for me) and went to their instruction page, which was very in depth and detailed on exactly what to do, so you don't lock your phone. And bam! Phone unlocked! Easy! Thanks Cellunlocker!

Tip for consumers:
make sure you follow their instructions so you don't lock your phone

Products used:
unlocker for carrier lock on phone

Service
Value
Quality
Thumbnail of user laurenn422
3 reviews
0 helpful votes
October 21st, 2023

Travelling to Korea and needed my Roger iPhone unlocked I could use a local sim card. I was getting the message "Sim not supported". Emailed this company, got confirmation, and boom the next day my iPhone was unlocked ready to go. Did alot of research and all roads lead to Cellunlocker.net

Products used:
iPhone Unlocking Service: https://www.cellunlocker.net/unlock-rogers/

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevenn713
1 review
1 helpful vote
August 27th, 2022

This site is falsely advertising u can never get a hold of any body it's the 27th I placed my order on the 17th and have received nothing don't let them steal your money I'm reporting them

Tip for consumers:
Don't trust them

Products used:
Cell unlocker never received services I paid for

Thumbnail of user cellunlocker
Cellunlocker T. – CellUnlocker.net Rep

Hi Steven,

We were able to locate your order made on August 17th, we were in full communication with you from the time we processed it and when sent you an email on August 22nd to keep you in the loop of the order status.

Email: stevennash8380@gmail.com

We fully refunded your order on August 29th as we were unable to generate an unlock code at that time for your IMEI. We feel your review is very misleading and disingenuous, if we were going to 'steal' your money then there would be no reason for us to send you an update.

Please amend/modify your review or remove it.

We look forward to hearing from you soon at your earliest convenience.

We do have a Live Chat on our frontpage that is open from 6:00AM - 10:00PM (Pacific) 5 days a week.

Roland M.
Sales Manager

Thumbnail of user thierryp23
1 review
0 helpful votes
March 7th, 2024

I'm thinking, by reading the negative reviews (very few are M.O.R.) and looking at the dates, that some (far too many) are getting scammed by evildoers typosquatting, aliasing, spoofing, etc. this site. I intend to use the service and will include a review AFTER use as well.
There's one site in particular I've already lost $29 to deceptive tactics, spoofing the company name.

Thumbnail of user rodneyk151
1 review
2 helpful votes
January 23rd, 2023
Verified purchase

I purchased a code for my LG V-60 thinQ on the 19th, it is now 4 days later and I still have heard anything and my order is still in pending status. I emailed them concerning my order and did not get a response. Their website is very misleading and I would not recommend them to anyone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rafaela170
1 review
5 helpful votes
January 4th, 2022
Verified purchase

Please be aware I have been scammed. This website is being investigated for scamming more than 15 people just like me. It has been 6 days and I still have no refund, no code. This website is a joke stay away. I have filed a complaint with the BBB. I have taking more legal action to have this website shut down to avoid more potential people from getting scammed. 1-48 hour service is bull$#*!. 24/7 customer service is also bull $#*!. Runn from this website don't pay anything

Service
Value
Shipping
Returns
Quality
Thumbnail of user cellunlocker
Cellunlocker T. – CellUnlocker.net Rep

Hi Rafael,

We have been waiting for you to provide your order information to verify that your order is with us our company. Making these inflammatory claims without first letting us investigate is certainly unreasonable.

We look forward to hearing from you soon at your earliest convenience.

We do have a Live Chat on our frontpage that is open from 6:00AM - 10:00PM (Pacific) 5 days a week.

Ronald M.
Sales Manager

Thumbnail of user timp556
2 reviews
0 helpful votes
August 25th, 2021

A really pleasant experience. So many services online. These guys advertised quick turnaround and guaranteed their work. Also a full refund if things went south. They're true to their word. Communication was efficient and regular. They were upfront about being unable to unlock my device. I received my refund within 48hrs. I only wish the unlock were successful. I recommend CellUnlocker.

Tip for consumers:
Try them first

Products used:
IMEI unlock

Service
Value
Returns
Quality
Thumbnail of user tonym1208
1 review
3 helpful votes
July 9th, 2022

I am not going to recommend. This website to anyone is not good website for anyone to do business with. I give my IMEI for them to unlock my iPhone 13 and they couldn't unlock I have request for a refund more than a week now no respond to my message. $150. This website is not good at all. I was working with a different website they refund my money within 2 days..

Thumbnail of user scottr45
1 review
2 helpful votes
February 23rd, 2015

Overall, this is a good deal on an unlock code. However, do not use them if you're in a rush or care about customer service. My code took almost twice as long as it was supposed to, almost all emails went unanswered, and if you call them for support their automated system hangs up on you. One email reply I DID receive apologized for the delay and promised my code by the end of that day, which didn't happen. If you read their Facebook page you'll see a disturbing number of people who never got codes at all. Ultimately in my case I did receive my code and it worked.

Service
Value
Shipping
Quality
Thumbnail of user aidad2
1 review
2 helpful votes
October 29th, 2016

Quick and simple. Put in my info, paid, and within a couple of hours had the code and followed simple instructions, DONE!
Only put 4 because it was US dollars so as a Canadian it went from 24.99 to about 33.00 (still less than carriers at 50.00 plus tax.)

Thumbnail of user williamj1006
1 review
9 helpful votes
February 22nd, 2021
Verified purchase

Long story short: carrier got my elderly father locked into a horrible deal. Another carrier was about a fifth of the price. Had some time to work on this, their first attempt to obtain code failed, and I had to inquire after day 10. Their response, was to try a secondary method. They did, and within 24 hours I had the code which worked flawlessly. Cost was reasonable, under $20. I would use the service again if needed.

Products used:
Unlock service

Service
Value
Quality
Thumbnail of user jaimel210
1 review
1 helpful vote
February 16th, 2023

They were not able to unlock my phone asked for a refund no answer email them nothing back been trying for a week already and nothing so if they can't unlock your phone they just keep your money

Tip for consumers:
Don't do it or u can kiss your money good bye

Service
Value
Shipping
Returns
Quality
Thumbnail of user davem131
1 review
0 helpful votes
October 17th, 2015

I have a Blackberry Curve 9320 with 'second' generation security. I first sent the company an email telling them, and asking if they could unlock the phone. They said yes and it would cost $7.99 for a code. It failed. We again exchanged emails, they said they could do it, but the second codes sent to me also failed. Finally they advised an unlock for my phone would cost $20 total to use another 'alternative' database. I agreed, paid, and the third code finally unlocked the phone. The good is that they were finally successful. The bad is that they should have been able to serve me much better because right at the start I specifically told them I had a phone with the special security requirement. They need much better coordination between 'sales', 'service' and 'technical' to avoid these frustrations.

Thumbnail of user adrianm439
1 review
1 helpful vote
September 26th, 2022
Verified purchase

Their process does not work with the eSim only version of iPhone 14. I purchased an iPhone 14 Pro Max and went entered the information on their website. The sent me the code 10 days later (1-5 days is their claim) and the instructions told me to remove my sim card. Since iPhones sold in the US don't have sim cards, I contacted customer support to see if they had other instructions. They said their service did not work with esims. When I asked for a refund since they have a "100% satisfaction guarantee" they claimed they didn't owe me one for the following reasons all of which I successfully challenged them on. Their final resposne was "our service does not work with your phone, but once we generate an unlock code, refunds are not given." My credit card company is currently handling this.

Tip for consumers:
Don't use service with iPhone 14

Products used:
cell unlocker for iPhone 14 pro max

Service
Value
Returns
Quality
Thumbnail of user cellunlocker
Cellunlocker T. – CellUnlocker.net Rep

Hi Adrian, we apologize for your unpleasant experience.
Please provide us with your order information so we can verify the authenticity to investigate this further.

We look forward to hearing from you soon at your earliest convenience.

We do have a Live Chat on our frontpage that is open from 6:00AM - 10:00PM (Pacific) 5 days a week.

Roland M.
Sales Manager

Thumbnail of user waqark
1 review
4 helpful votes
October 1st, 2015

It's been two weeks and I still haven't received my code. I've contacted through online chatting and I am told that they are working on it and I should receive it by end of the week. Let's See!

Thumbnail of user jordand269
1 review
0 helpful votes
April 27th, 2022
Verified purchase

This company is 999% legit! They quickly helped me. Highly recommend over any over website they unlock your iphone remotely you dont even need to enter a code!

Products used:
Imei unlock for iphone

Service
Value
Shipping
Returns
Quality
Thumbnail of user stuartk93
1 review
2 helpful votes
March 8th, 2022
Verified purchase

These guys are the professionals.
I recently bought a Samsung Galaxy A7 which is locked to the US AT & T network. I lived outside of the USA and they were very helpful to assist me identifying the network my phone was locked to, the imei number and so forth. Within a week I recieved my network unlock codes. Thanks guys.

Tip for consumers:
These guys are who they say they are...They are the professionals in this business and you will get your moneys worth when you use their services.

Products used:
Mobile Network Unlock Service

Service
Value
Returns
Quality
Thumbnail of user daphaniea
1 review
0 helpful votes
June 13th, 2021
Verified purchase

It worked! It was so easy. I had my code within 24 hours. Very happy and will use Cellunlocker.com again!

Products used:
Samsung unlock code

Service
Value
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Quality

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Cellunlocker T.

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3.9
1,220 reviews
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