• Care.com

Care.com

Overview

Care.com has a rating of 2.39 stars from 11,663 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Care.com most frequently mention credit card, customer service, and background check problems. Care.com ranks 18th among Caregiving sites.

  • Service
    352
  • Value
    353
  • Shipping
    119
  • Returns
    172
  • Quality
    318

Proactively asks for customer feedback

This company responds to reviews on average within 18 days

Positive reviews (last 12 months): 29.6%
Positive
119
Neutral
85
Negative
198
130
See all photos

What reviewers want you to know

Positive highlights

  • I like that there are background checks and recommendations for pay levels.
  • I AM HOPING TO FIND THE RIGHT PERSON TO CARE FOR MY DAUGHTER THAT I LOVE SO MUCH.

Critical highlights

  • Advertising not clear that subscriber must pay for background checks.
  • I checked with the bank - it's not a credit card issue.
How would you rate Care.com?
Top Positive Review

“So far our experience of finding a full-time nanny...”

Alex L.
6/13/22

So far our experience of finding a full-time nanny has been pretty good. However, a few months ago I was looking for a night nanny/doula, and your search parameters, in particular around availability, were not helpful.

Top Critical Review

“Predatory billing practices and poor customer service”

Edwina B.
1/13/24

Care.com has a completely predatory billing system. I signed up with them and unwittingly paid for 12 months of services I did not use. Companies with similar subscription models often will rebate unused time, when they can see a profile is not used or an ad is not placed. Instead I got a totally uncaring email from care.com saying we say we are a subscription too bad so sad. You simply don't care, and your customer service response is disappointing. $600 down the drain.

Reviews (11,663)

Rating

Timeframe

Other

Reviews that mention popular keywords

background check (458) credit card (365) customer service (330) phone number (210) premium membership (146) background checks (458) right person (17) web site (43) time user (22)
Thumbnail of user amaliap8
1 review
0 helpful votes
May 14th, 2022
Verified purchase

Super easy to set up a job posting, but also search and message on my own! So far so good!

Thumbnail of user kristens7
MemberCare -. – Care.com Rep

Hi Amalia,
That’s so great to hear you love your experience with the site! Thanks for sharing!

Thumbnail of user edwinab65
1 review
3 helpful votes
January 13th, 2024

Care.com has a completely predatory billing system.
I signed up with them and unwittingly paid for 12 months of services I did not use.
Companies with similar subscription models often will rebate unused time, when they can see a profile is not used or an ad is not placed.
Instead I got a totally uncaring email from care.com saying we say we are a subscription too bad so sad.
You simply don't care, and your customer service response is disappointing.
$600 down the drain.

Service
Value
Shipping
Returns
Thumbnail of user kristens7
MemberCare -. – Care.com Rep

Hi Edwina, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-019094 when you message.

Thumbnail of user michellea1633
1 review
6 helpful votes
July 2nd, 2022
Verified purchase

Challenging at first but starts to make sense if you answer enough questions to see providers. Most say not booking so I will keep looking or reach out to some because it is not clear since all were active within last 24 hours. Seems like a great potential for finding help for caregivers for my Dad.

Thumbnail of user abbyd77
Abby D. – Care.com Rep

Hi Michelle,
Thanks so much for the great review! I’m happy to hear you are finding success with the site!

Thumbnail of user jessicag2070
1 review
5 helpful votes
February 6th, 2023
Verified purchase

A little pricey when I'm unsure if I'll even use the caregivers. As
I am super nervous leave my infant and older child with anyone other then family. But I'm out of options at this point with ageing parents and siblings who wont help.

Thumbnail of user kristens7
MemberCare -. – Care.com Rep

Hi Jessica, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011841 with your message.

Thumbnail of user rachelk1028
1 review
0 helpful votes
March 26th, 2024

Horrible! Pay for a month... start messaging potential candidates and then get blocked for no reason. Issue isn't resolved till 2 weeks later and then I go back into my account and can't even access anything i could before despite having 1 or week left on my access... No refund, no extension of service and strange candidates that blocked me for no reason. No thanks! They stole my money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleyk282
1 review
22 helpful votes
September 25th, 2020

Be warned about this girl Katie (Katherine) Klein. She is one of the most selfish and evil people I've ever met in my life. And she is incredibly violent. The scary part is is that she's a nanny even though she hasn't had a nanny job in many years. If you're considering getting her as a nanny on care.com I strongly encourage you not to because she has a record of assaulting strangers in public, attacking me, attacking my friend and even attacking her mother. What's even scarier is that she's due to have a baby in two months.

* Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lauriem818
Laurie M. – Care.com Rep

I have reached out to this member to research this concern,
but have not heard back. Additional help can be found at https://help.care.com/

Thumbnail of user kimberlyn814
1 review
0 helpful votes
June 17th, 2022
Verified purchase

I don't understand why everyone has "registered nurse" under their name when they aren't a nurse. Also, I didn't see anything about the time frame I have to cancel so I don't get charged for another month if all the caregivers turn out to be schemers or duds.

Thumbnail of user kristens7
MemberCare -. – Care.com Rep

Hello Kimberly, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-002815 with your message.

Thumbnail of user antoniod256
1 review
0 helpful votes
October 4th, 2022
Verified purchase

Would be nice to know the listed providers had a background check/vetted previously and that attached to their profile.

Thumbnail of user kristens7
MemberCare -. – Care.com Rep

Hello Antonio, All Caregiver are required to have a background check run called Carecheck. We completely understand your concerns over online safety. Please check out our Safety Center at care.com/safety to get more info on our screening process and other tools and resources to keep you safe.

Thumbnail of user carolm3027
1 review
1 helpful vote
April 20th, 2023
Verified purchase

I am unsure about some of the one time charge of $79 as opposed to having $20 mo

Thumbnail of user kristens7
MemberCare -. – Care.com Rep

We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.

Thumbnail of user janetc1249
1 review
0 helpful votes
February 11th, 2022
Verified purchase

I am in need of trying to get my home back together any quality help as soon as possible would be wonderful. Thanks so much for your help

Thumbnail of user douglasj256
1 review
0 helpful votes
January 30th, 2022
Verified purchase

Too early in the process to give you 5 stars, but I like what I see so far.

Thumbnail of user faihaf
1 review
6 helpful votes
January 27th, 2024

I recently had an extremely disappointing and frustrating experience with Care.com, and I feel compelled to share my negative encounter to warn others about their questionable business practices.

First and foremost, Care.com appears to have predatory financial schemes masked behind their subscription services. I opted for a supposedly straightforward "ONE MONTH subscription" with the understanding that it would not automatically renew. However, to my dismay, the invoice revealed the fine print indicating an auto-renewal policy, a detail conveniently absent during the initial sign-up process. This lack of transparency raises concerns about the company's commitment to ethical business practices.

Furthermore, the vetting process for their employers seems lax, leading to subpar services. The platform's poorly designed website exacerbated my already frustrating experience. It consistently crashed and, on occasions, locked me out of my account, rendering the subscription virtually unusable.

Attempting to rectify the situation, I promptly reached out to their customer service when I noticed the unauthorized charge on my credit card mere hours after the auto-renewal. However, my plea for a refund was met with staunch refusal. The refusal, coupled with the deceptive auto-renewal tactic, leaves customers like myself stuck with an unwanted and unusable subscription, highlighting the company's greed and lack of customer-centric values.

The overall impression is that Care.com engages in dishonest practices, attempting to take advantage of parents seeking extra help. This experience raises serious ethical concerns about the company's commitment to customer satisfaction and transparency. I strongly caution potential customers to exercise extreme caution when considering Care.com as my encounter has left me disillusioned and regretful of my decision to engage with their services.

Service
Value
Returns
Quality
Thumbnail of user precioush30
1 review
1 helpful vote
April 27th, 2023
Verified purchase

Too confusing on payments. Too expensive seeing as how it is JUST for access- MORE costly if someone wants more services! Charges should be refundable on a pro-rated basis if pay for year, or whichever time was selected, but no one ever fits criteria, doesn't work out, etc.

Thumbnail of user kristens7
MemberCare -. – Care.com Rep

Hi We appreciate your review. We'll be sure to share your feedback with our management team. We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-013753 with your message.

Thumbnail of user chiraagm
1 review
0 helpful votes
October 20th, 2022
Verified purchase

Too pushy is terms of selling the premium plan. The basic one is useless. Also, the auto renew policy sounds aggressive and doesn't keep the customer's best interest in mind.

Thumbnail of user kristens7
MemberCare -. – Care.com Rep

Hello, We appreciate your feedback. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-007492.

Thumbnail of user carlal225
1 review
2 helpful votes
February 3rd, 2022
Verified purchase

I appreciate the questions that help me determine my need and the actual sample job posting. It really made this easy!

Thumbnail of user carmelas36
1 review
6 helpful votes
May 4th, 2022
Verified purchase

This is a really easy, but we know the hard part is Cancelling Your Service. You don't make it easy and that frustrates me because I think that is trying to be sneaky with your customer by trying to earn an EXTRA month when they want the service to end. I have experience this with your Website in the past. I am back but I am reluctant because of the Cancelling Feature. Hopefully the cancelling, when it's time, goes better this time.
Thank you
Carmela

Thumbnail of user kristens7
MemberCare -. – Care.com Rep

Hello Carmela, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-002271.

Thumbnail of user joyef3
1 review
1 helpful vote
March 29th, 2022
Verified purchase

From an earlier time I found a GREAT care giver and she is now injured and can't come for about 3 more months. Hopefully I can find another one who is just as good as she was. Hope she can come back when she is recovered enough to care for my mother..

Thumbnail of user catherines933
1 review
1 helpful vote
May 1st, 2022
Verified purchase

First time using, like the site, so far. Still finding my way in getting extra help. I am having trouble signing into site, it will not recognize my email.

Thumbnail of user kristens7
MemberCare -. – Care.com Rep

Hi Catherine!
Thank you for your feedback! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV002126when you message.

Thumbnail of user kenziecamp170
1 review
6 helpful votes
January 11th, 2024

I am so $#*!ing angry at this app. It used to be so simple and they changed it with the change I lost all my reviews and validations from people I've worked with for 10 years. It's way harder to navigate the app now and I get FALSE $#*!ING AD TEXTS with misinformation about the actual job listing. It's very frustrating and it's harder to find a job and communicate with people on it since they've changed the app. I'd give it a negative 5 stars. No help with customer service either. They've ruined the experience for me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristens7
MemberCare -. – Care.com Rep

Hi Kenzie, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-019068 when you message. Deleting and reinstalling the latest version of the app may also be helpful.

Thumbnail of user tarad344
1 review
10 helpful votes
September 21st, 2023

I signed up for an hour. I tried to cancel because my niece called wanting to watch my son and they refuse to give me a refund. I paid $175 to sign up and no other services used. You can only find care if you sign up. They refused to give me a refund even though in the sign up it says you can cancel anytime. I will never use this service again and I hope other people stay away. There are way better options out there to find care. They will just steal your money.

Thumbnail of user kristens7
MemberCare -. – Care.com Rep

Hi Tar, Hi Tara, I'm sorry to hear your feedback on Care.com. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-016595 with your message.

Thumbnail of user kristens7
MemberCare -. – Care.com Rep

Hi Tar, Hi Tara, I'm sorry to hear your feedback on Care.com. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-016595 with your message.

Thumbnail of user kristens7
MemberCare -. – Care.com Rep

Hi Tar, Hi Tara, I'm sorry to hear your feedback on Care.com. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-016595 with your message.

Thumbnail of user kristens7
MemberCare -. – Care.com Rep

Hi Tar, Hi Tara, I'm sorry to hear your feedback on Care.com. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-016595 with your message.

Thumbnail of user kristens7
MemberCare -. – Care.com Rep

Hi Tar, Hi Tara, I'm sorry to hear your feedback on Care.com. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-016595 with your message.

Thumbnail of user joyr282
1 review
1 helpful vote
April 24th, 2023
Verified purchase

I already wrote an ad, then had to do it again after I joined with monthly premium. Very inconvenient. Will post more if and when I meet possible dog walkers.

Thumbnail of user kristens7
MemberCare -. – Care.com Rep

Hi Joy, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-013686 when you message.

Thumbnail of user lindas5319
2 reviews
0 helpful votes
November 13th, 2022
Verified purchase

I only need this for a conference in Detroit. It would be great to have a one time fee.

Thumbnail of user kristens7
MemberCare -. – Care.com Rep

Hi Linda, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.

Thumbnail of user bhil
1 review
5 helpful votes
January 26th, 2024

"Care.com is a fraudulent platform with scammers. The other day, I decided to subscribe to their website because I was in need of a job. I intended to subscribe for only one month, but I mistakenly selected three months. I immediately contacted them to adjust the payment to one month instead. However, they blatantly refused and closed the chat on me. I realized that even after making a payment, they still block you from seeing some jobs, seemingly to encourage continued subscriptions. This is a scam. Don't ever make any payment on this website; they are fraudulent."

Tip for consumers:
Care.com is a fraudulent platform with scammers. The other day, I decided to subscribe to their website because I was in need of a job. I intended to subscribe for only one month, but I mistakenly selected 3 months. I immediately contacted them to adjust the payment to one month instead. However, they blatantly refused and closed the chat on me. I realized that even after making a payment, they still block you from seeing some jobs, seemingly to encourage continued subscriptions. This is a scam.

Products used:
job websites

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristens7
MemberCare -. – Care.com Rep

We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Premium members can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on their credit card statement. If you'd like to discuss further please reach out to us and include REV-019284.

Thumbnail of user heatherr107
2 reviews
1 helpful vote
October 5th, 2022
Verified purchase

I'm finding what i need to, but things keep defaulting to me looking for childcare, not a house cleaner

Thumbnail of user kristens7
MemberCare -. – Care.com Rep

Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008093 when you message.

Thumbnail of user cynthiag1154
1 review
2 helpful votes
February 24th, 2022
Verified purchase

Only thing that's been frustrating as we just get started is that most caregivers (within our criteria) are listing "not available for booking at this time".

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From the business

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Business History

2006: Care.com is founded.
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.

Company Representative

Thumbnail of user suzannet669
Suzanne T.
Member Care
Typically responds within 18 days
My name is Laurie and I have been working in Member Care for the past 6 years. I just love being able to help our members with any questions or issues that pop up on their accounts! I get great pride from resolving an issue and knowing the member can search for the Care they need.

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