• CanvasDiscount

CanvasDiscount

Overview

CanvasDiscount has a rating of 3.28 stars from 1,054 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CanvasDiscount most frequently mention great quality, christmas gift, and several times. CanvasDiscount ranks 7th among Photo Printing sites.

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What reviewers want you to know

Positive highlights

  • I would definitely recommend canvas prints to anyone.
  • I am very happy with the picture and I recommend Canvas Discount.

Critical highlights

  • SO TODAY, I called 305-507-8430 TWICE, customer service and was on hold until they cut you off.
  • Their canvas prints were great, but their picture assembly has no quality control.
How would you rate CanvasDiscount?
Top Positive Review

“Great company”

John F.
12/5/22

This was my second order within a month. After a great result on my first order we decided to get stuff for all our grandkids. It was another great experience. Reasonable price, good quality, fast shipping, and excellent customer communication. I highly recommend. I would also recommend watching for sales as the sale prices do change often.

Top Critical Review

“Terrible!”

Erika B.
12/20/19

Ordered dec. 7th. Cannot get a hold of them through phone, email, or facebook. No tracking number no items! But they had no problems taking my money! Will sit on hold for 10 minutes to getting up on. Have called already 9 times! This place is a scam!

Reviews (1,054)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (147) canvas prints (104) canvas discount (63) canvas print (104) credit card (21)
Thumbnail of user erikab87
1 review
2 helpful votes
December 20th, 2019

Ordered dec. 7th. Cannot get a hold of them through phone, email, or facebook. No tracking number no items! But they had no problems taking my money! Will sit on hold for 10 minutes to getting up on. Have called already 9 times! This place is a scam!

Thumbnail of user sharong678
3 reviews
1 helpful vote
February 7th, 2023

There is No Way I can hang this framed work on my wall! Every corner has at least a 1/4 inch overhang of canvas from the back of frame protruding over the edge of the frame! I can't believe I spent money on pictures and got frames that my child could have done a better job doing. DON'T WASTE YOUR MONEY!

Tip for consumers:
Don't bother

Products used:
Canvas discounts

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Value
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Thumbnail of user johnf2178
2 reviews
0 helpful votes
December 5th, 2022
Verified purchase

This was my second order within a month. After a great result on my first order we decided to get stuff for all our grandkids. It was another great experience. Reasonable price, good quality, fast shipping, and excellent customer communication. I highly recommend. I would also recommend watching for sales as the sale prices do change often.

Tip for consumers:
Look for sales, the sales prices change often

Products used:
Blanket, canvas, pillow

Service
Value
Shipping
Quality
Thumbnail of user erikal101
1 review
2 helpful votes
October 6th, 2020

I would rather give it zero stars, wished I read the reviews before I placed my order. I placed an order, looked at the website as its advertised that it has a 24 hour turn around for products to get them printed & shipped out. Well 3 days later and its still in the printing stage. After being disconnected after 10 minutes 8 times, I finally got a hold of a very unhelpful woman who basically told me she cant help me but if I scroll down to the far bottom of the website, in really small letters, I would see their turn around time. I feel that this business is not honest with their customers. I asked if I could speak to a manager or supervisor and was told they they did not have a number and I had to email them, they would get back to me in 3-4 days. So now I am at a stand still, I have no answers, I am out the money I spent and I will not have my item in time. My advice, DO NOT USE THIS COMPANY, I THINK ITS A SCAM!

Thumbnail of user heatherm520
1 review
2 helpful votes
December 18th, 2019

I've ordered my canvas over a month ago and still have not received any notification of the status of my order. I've sent numerous emails and tried calling customer service with no answer. I'm filing fraud I suggest no one use this site ever

Thumbnail of user bonnieh314
1 review
0 helpful votes
June 18th, 2020

I am a new customer, after I ordered my canvas products I looked at the reviews, I'm not gonna lie after reading some I was so scared, as this is a father's day gift for my husband and the pictures have our oldest son who we resently lost in Feb. So I was scared that 1 either they would be very late or we wouldn't get them at all or the pictures would be bad quality. But I am very happy to say that we got them a few days before father's day so they came early and the quality of the canvas is so beautiful, it captured our children very well and I definitely will be ordering again. I am a real customer and not a paid one like some reviews on here suggest about some of the reviews. So to close I am very happy. Thank you canvas discount.

Thumbnail of user kristim221
1 review
0 helpful votes
September 1st, 2021

I ordered 4 framed prints and when I received the order 3 of the prints were correct but the fourth print was missing (the largest and most expensive print) and in its place was a framed picture of a random family. I have called their "customer service" number a dozen times, no one has or will ever answer, its not a real number! I have emailed multiple times and they keep responding with the same template response each time, no matter how I answer. I understand mistakes happen but not being able to reach ANYONE to correct it is ridiculous! Don't waste your time or money! Spend the few extra dollars somewhere else to avoid the headache. Hopefully I hear from someone soon!

Thumbnail of user bestc3
Canvas D. – CanvasDiscount Rep

Thank you for your feedback. We would like to apologize for the inconvenience. In order to process your complaint, we kindly ask for your order number.

Thumbnail of user susv1
1 review
0 helpful votes
October 16th, 2020

First order the frames were nice and thick and very sturdy. Second order a few weeks later much cheaper frame and the corners were not folded nicely and the picture was not trimmed on the back (frame was not as thick so canvas did not fit on the back). Looks much cheaper.

Thumbnail of user johnc6510
1 review
0 helpful votes
May 20th, 2021

I ordered a photo of my brother and me printed on glass. The photo was taken 60 years ago. They sent me a photo of a one year old I donn't even know. Somebody has my photo and they are going to be pissed off. Never again will I use this.

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Thumbnail of user bestc3
Canvas D. – CanvasDiscount Rep

Thank you for your feedback. We would like to apologize for the inconvenience. In order to process your complaint, we kindly ask for your order number.

Thumbnail of user ellenh154
1 review
1 helpful vote
December 27th, 2019

Delivery took far longer than expected however I loved the 8x8 canvas prints i finally receive so will order again.

Thumbnail of user samm670
1 review
0 helpful votes
July 13th, 2020

I ordered an 8x10 pic for my grandsons grad pic on metal! It showed up later than promised and it was on some type of plastic with no way to hang it! Literally nothing on the back! The color was horrible and the edges very sharp! We tried to get someone to respond and it took several weeks for a response! Then the hoop jumping started, take a pic, email it to them! Then we got an email wanting us to scratch or mark through the pic and take another pic and send it to them! This is a $20 pic! There customer service is horrific! I don't recommend them, run as fast as you can! I will do more then $20 worth of damage to there reputation! You better get smart before you don't have a business!

Thumbnail of user jefft344
1 review
0 helpful votes
May 19th, 2020

Awful service! I made an order 3 weeks ago to be delivered for Mother's Day, it's May 19th, 9 days late and counting. Had to pay duties, I guess my order is coming from China, had I known, I wouldn't have ordered from Bestcanvas.ca. Name should be changed to worst-canvas. China

Thumbnail of user rond346
1 review
1 helpful vote
December 22nd, 2020

They will take your money and not acknowledge your order will not answer a phone or email the worst customer service I I have ever seen

Thumbnail of user jf539
2 reviews
1 helpful vote
June 6th, 2020

This place is great at what they do. I've ordered from them at least 5 times now and I'm always blown away by the quality and how great their prices are. The shipping is super fast too. Makes for great gifts also.

Thumbnail of user suzyr16
1 review
1 helpful vote
June 29th, 2020

They have the absolute WORST Customer Service! Have been trying to reach them via eMail & telephone since June 1 in regards to several large and expensive Acrylic prints that have been printed TOO LIGHT & TOO WASHED-OUT. My "30 days" to get a refund is running out, now. And I HAVE GOTTEN ABSOLUTELY NO RESPONSE except a canned email about how they'll get back to me in 1-2 days, then 3-5 days, and still, NOTHING.
As you can see in the picture of the flowers, the Acrylic print is extremely light and washed-out - especially compared to the original on my monitor. This is an EXPENSIVE 30x40" print - AND they failed to attached the aluminum backframe for hanging it! The bobcat print is 20x20 and is also devoid of color, detail, and contrast. Which defeats the whole purpose of getting Acrylic prints!
Yet another was printed "backwards"...
I guess you get what you pay for... Sad. Family-owned, American company. Would have like to give them more business. But this is ridiculous.

I DO NOT RECOMMEND THIS COMPANY!

Tip for consumers:
DO NOT USE FOR ACRYLIC PRINTS
DO NOT USE IF YOU LIKE GETTING YOUR ORDER IN A TIMELY MANNER

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Value
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Thumbnail of user markd1551
1 review
0 helpful votes
August 17th, 2020

I used this service to buy a gift for a friend but the quality was so poor I didn't feel comfortable using it as my gift.

Thumbnail of user jodio29
1 review
0 helpful votes
December 24th, 2020

The quality of the canvas prints is very nice. However it takes 10 days to complete production and then shipping takes 5 days from Florida to Maine. I would not recommend purchasing the framed prints. These are nicely framed but picture quality is sub par.

Tip for consumers:
Be aware that it does not ship out within 24 hours as advertised. It takes 5 to 10 days to complete production and then another 5 to ship.

Products used:
I purchased canvases and framed prints

Service
Value
Shipping
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Quality
Thumbnail of user tiffanym318
2 reviews
0 helpful votes
June 9th, 2020

I would leave 0 stars but i not think it is possible. I placed an order of 11 prints with them. Approximately 3 weeks later I received their box. Which contained someone else's pictures and no packaging slip. After calling for half a day since the on line agent was unavailable I finally reached a very short rep in the phone which could care less I had someone else's photos. I was told to go ahead and throw out the other person's pictures and that I needed to go and reorder everything from my original order that they would just replace the other persons order. It did not make sense to me that I had to redo my order but they were just going to refill the other person's order, but I did it anyway I emailed them as they requested once I have replaced my order they notified me that they would pull it start reprocessing it. I then had to call back when they had not pulled it and placed my order the 2nd time. It has now been seven days since that and my order has now gone from in production, to order receive I called for about an hour... got a rep on the phone and told her I needed help with an issue in an order that I had placed and I was promptly hung up on I have now been calling again for a little over an hour with no answer. My suggestion to you is do not place an order with them go somewhere else save yourself the headache

Thumbnail of user johannar47
1 review
0 helpful votes
November 8th, 2020

I had a great experience with my order. It arrived on time and turned out beautiful. Thank you Canvasdiscount for great service and a good quality canvas print. I wasn't sure how well it would turn out as the photo i had was very old.

Thumbnail of user joej618
1 review
0 helpful votes
December 14th, 2020

I ordered several framed prints from the site. The photos on the site of the product only show a corner of the frame. The next morning, I realized that it may be possible that the backs may not have a flap that allows them to stand. I went to the live-chat and it told me to call. I called and an automated message told me to email them. I emailed them and told them that if their frames don't have the requested backing, I wish to cancel. I started the process way before the item was printed and shipped. Eventually, I got a notification that the items have shipped. Then I got an email from customer service a few days later telling me I can buy separate backings to hang the frames on the wall. That's not even what I was asking them. So now I've got over $100 of framed prints being sent as a Xmas gift that I they stand on the mantel (or apparently even hang on a wall).

Thumbnail of user shelbyw70
1 review
0 helpful votes
September 23rd, 2020

My company ordered custom logo face masks on 07.20. We were told the order could take up to two weeks to receive. Almost a month later, after numerous e-mails to customer service (there's no readily available phone number to call, you have to e-mail them), we finally received them. They were incorrect. The fabric and color were horrible. Customer service said they would replace the masks free of charge. I donated the incorrect masks.

Again, almost a month went by, and after MORE e-mails to customer service, I was told "our masks didn't mean quality control inspection, so we have to redo them." OK, fine. Another few weeks go by, and we received the masks. STILL WRONG. I couldn't believe.

I immediately contact customer service. They told me if I wanted a refund (because I surely didn't trust them to make the masks correctly after now 3 misprints), I would have to send them pictures of every single mask destroyed individually. When I inquired why I could not donate these masks in the midst of the pandemic, when there is a severe mask shortage, I was told I agreed to the terms and conditions when we purchased from them. The terms and conditions I agreed to were contingent on actually receiving our correct order!

I have never once spoken on the phone from anyone in this company. My issues were never escalated to management, but simply passed to the next customer service representative who responded like a bot... I'm not confident I ever spoke to a real person.

We never received a refund. I refused to destroy the masks and donated them anyways. I will never, ever purchase anything from this horrible company again and will advise our constituents of their "process."

Thumbnail of user irishc12
1 review
0 helpful votes
December 22nd, 2021

I have ordered from this company since November of 2020 and every item they made was perfect, love it.

Thumbnail of user carlh242
1 review
0 helpful votes
May 15th, 2020

I have been waiting for my order USA*******145 to arrive to my aunt in Brooklyn that was ordered and paid for on 4/28. As of this date 5/15 the order has not arrived! I have sent numerous emails to you called you which hangs up on you also numerous times! WHERE IS MY ORDER!

Thumbnail of user vernonh66
1 review
0 helpful votes
August 31st, 2020

Overall I am very pleased with the quality of acrylic prints. We've purchased more than a dozen over the past year.

However, I recently noticed that discoloration occurs where the mounting devices, whether provided by them or others by myself. I've contacted them about the issue, not looking for refunds or anything else, just wanting to let them know that there is a problem with adhesive leaking through to the photo itself.

After two email interactions, they offered me a 40% discount on future orders. They totally ignored the issue I raised. Needless to say, a 40% discount on acrylic photos that will become discolored in a year or so is not an answer to the problem.

They've been advised of the problem. They seem to simply want to ignore it.

I have to say that their canvas prints are great, and there's no threat of adhesive problems (so far, anyway).

For people wanting acrylic prints, beware...

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Thumbnail of user julief319
1 review
1 helpful vote
June 8th, 2020

My mom and I ordered three canvases to give my dad for Father's Day this year. We are so happy with the turnout! Everything was delivered very quickly and we received a huge discount because of the sale going on. Very excited to give my dad these on Father's Day!

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From the business

Canvasdiscount.com is a high quality canvas online shop. We use the newest and best technology for our prints. Our Customer Care works very hard to ensure the best possible Service to our customers. We try our best to achieve our most important goals, that is to offer extraordinary goods for an unbeatable price and at the same time to deliver in a very short time period.

Company Representative

Thumbnail of user bestc3
Canvas D.

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