Cabela's Canada

I ordered some amo and Mag for my pistol. They first came back stating they can't send me the mags, which is fine. Than, then came again stating there is no more.22 LR. Knowing it was kinda cheap price, I requested for a rain check so next time I go in store, I can purchase it my self. APPARENTLY they don't do any rain check. ANY STORE would do that kind of rain check.

I regret to say that my experience with Cabela's has been nothing short of a nightmare. The level of service I received was far from satisfactory, and I feel compelled to share my disappointment.

The overall service can only be described as horrible, and it's disheartening to feel like my concerns were not taken seriously. The prolonged wait of three months to receive a refund is simply unacceptable and has added significant frustration to an already disappointing situation.

I hope that this feedback prompts a reassessment of your service procedures and that steps are taken to rectify these issues. As a customer, I expected a smoother process, and unfortunately, my experience has left me with a strong inclination never to purchase anything from you again!

Specials,what a joke, a special is something that is 30-50% off,and clearance even more.
How insulting to say WEDNESDAY specials,6% OFF ARE YOU SERIOUS, SINCE BASS PRO HAS TAKEN OVER,MY 95 % OF MY BUYING BETWEEN HUNTING FISHING, CAMPING, HAS BEEN ELSEWHERE!
YOUR SHELVES ON HUNTING ARE EMPTY,( BEFORE COVID-19, AND NOW), EXCEPT FOR ITEMS THAT THE MAJORITY DONT NEED.
PLEASE HIRE NEW SALES PERSONNEL THAT UNDERSTAND WHAT SALES ARE ESPECIALLY IN TODAYS ECONOMY,
REMEMBER THE MORE YOU SELL THE MORE YOU MAKE,BUT IF YOU ARE SELLING HIGH,LESS SALES,SELL LOW MORE SALES and MORE TURN OVERS
MEANS MORE PROFITS LESS INTEREST PAYMENTS AND MORE THAN THAT HAPPY CUSTOMERS

Never receive my full order, no refund and have been hang up after waiting more than 1h on customer service.

I called the Edmonton south store at 8pm phone range for half hour the. Call was dropped so I drove over to see what is going on only to see front desk standing there doing nothing very disappointing.

Your website is a glitchy p.o.s. Tell me how you don't use visa debit but don't say anything. Enter 5 gift cards,20 numbers each, just for you say start over than when you start over it changes the size of the item your buying to the wrong size and you purchase the wrong thing. Now I have to sit on hold to get through to change. What a joke.

I got a firearms( honcho shotgun 12GA) bought just a week ago at cabelas north edmonton. I decided to bring to the buy back at the same store. Because I'm having issues putting the shells to the mags. First was decline. After that I finally known how to fix it and put the shells correctly. So I tried again for a buy back. Note this is brand new firearms.
Anyways, Its obvious this Saints become a devil with full of lies is not interested to take the firearms. One staff saying the cocking is inconsistent and totally different from the first issue. Caught lying.again this are brand new. I guess the appraiser has teach well his staff to be liar.
I even tested with cap snaps to check the quality of firing.
I suggest to buyers. Don't buy easily. Test everything before purchase.
My wrong was. I was very confident at the sales staff they hold good virtues. But not all.
Anyways, I brought the firearms to another store. It works fine.
Got a good deal over there..

Ok i purchased a Garmin fish finder online on sale I was at the lake. All was fine till it got into the hands of UPS. Was to be delivered monday morning. So waited at home for it. At about 11 i received an update say now delivered in afternoon so went out. About 3/4 of an hour later ups shows up and i talk to him on my ring and sez cannot leave there need your photo id and cannot leave or have neighbours sign for it. So go home and call ups and they say sorry driver must have been speedy will send out a request and will have delivered later in the day. So i stay home. By 4:30 no ups so i call back again and they say sorry on truck for delivery tommorow but if i want can go pick up but wait an hour before going. So now i'm getting smart i call first and they say sorry it's on the truck and they can't get it
Next morning receive an email or for delivery before 11:15. So i wait. No delivery them get a notice will be delivered before 4:30. So I wait. And o receive an email just after 12 saying it's delivered? I call back and they say sorry it's still on the truck. But I should get it by 8 pm. wow. Yes he came in the afternoon and i si receive it but whaste two days of my life waiting for it. I dod call Cabela's to complain and a fellow i spoke to apologized and said would get back to me. No such luck. Called back to speak to the manager but he was not in that day and the lady i spoke to said he would call me in the morning. No such luck. I finally have called head office but the person I spoke to said there was no one there who looked after online service?!?Said someone would look into it and get back to me. Not holding my breath. Avoid online purchases. They are a pin in the you know what and not worth the hassle

Hugh

My experience with Cabela's Canada customer service is as bad as it gets! If you for any reason you need to contact customer service be ready for extended wait times. This is the second time I've had to contact customer service and after waiting online for just over an hour my call was dropped! While I would likely buy from Cabela's in person I'll never again order anything online. Never again!

My last few orders were very awful, my very recent one (*******)was delayed way to long, when I phoned in, the rep informed me that the address on my Pal is different than the shipping address, I told her I have never changed addresses, when she checked, sure enough the address match, but the note says it can not be shipped. I was promised to have it fixed, still waiting. Never Cabelas ever again. Lesson learned.

10 days expected delivery from shipping partner UPS!. I have never experienced this slow shipping even from Canada Post. Seems like no one in the upper ranks really cares about this issue with customer service since it has been going on for quite a while. I am not an isolated incident. I give it less than a year before Cabela's in Canada is gone at this rate. I should of read all the reviews before I ordered online from them. Industry standard is 2 - 3 days to most metro areas in Canada.
Customer service rep, after waiting for 10 minutes on hold, tells me it is not their problem. But who decided to use UPS as their main courier service?

They need to separate the Cabela's and Bass pro websites. I live in Toronto and can't check to see if an item is available at the Vaughn store. I'm getting tired of waisting my time driving to the store to find out they don't have what I want. If I don't want to wait for something to be shipped I have to drive 2 hrs to Barrie to get disappointed. I'm an old school guy who likes to have something in my hand and check out before I buy. I've started using Sail in Oshawa at least they keep their site up to date.

Ordered a gift for my father birthday, with plenty of time. Emailed to follow up about the item and I got a "it will ship soon" reply. Two more emails & a month later I got a sorry we are out of stock thanks for your understanding. Terrible service. I wont order online again from them.

Clearly their error. Description is "towels". Picture is 2 towels. Ordered them and got one towel. Customer service reply is just return the goods. Yes I have a return lable. I am 6.5 hours and 4 hours from a store, so due to their erro I get to make a trip to the post office after prepping a package. The goods came in a bag not suitable for reshipping/returning, so up to me.
Their error.

I placed a $400 order for the Black Friday / Cyber Monday sale. My order was confirmed the same day. A week later and still no further updates to my order. As per the instructions on my order confirmation, I called to get a status update a week later. It took 20 minutes to get through to a customer service representative. They were polite and seemingly accommodating to my queries and requests. I was told I would see an email the same day that would outline the status of my order. I did not get an email so I followed up the next day. Again, it took about 20 minutes to get through to a service rep. I won't really fault them on the wait times as it seems common with corporate operations of all kinds these days. This service rep. Was also polite and accommodating and the issues were resolved right away.
For whatever reason(s), the delivery times for Cabela's online ordering are very slow when compared to many other online retailers, corporate or otherwise.
Unless you are willing to wait 3 weeks or more for your order to be delivered, I suggest that you go to the nearest outlet.

We ordered an Eskimo ice auger, the shipment arrived in 4 days, rivalling Amazon. We ordered 2 Striker Ice floatation suits, a fishing rod and a drill attachment, the order was 6 items shipped in parts, the last of the order was a jacket arriving in 12 days. We ordered a hard to find ice transducer and 2 pairs of fishing gloves, the shipment arrived in 5 days. Note that all these items were on sale. The shipments were boxed good and came with prepaid return labels. We have no problems with Cabela's and will continue to order from them.

Terrible customer service! Ordered online, waiting for order 2 weeks! Emailed Cabelas twice, two days ago.still no reply! Called Cabelas on hold for an hour! Only to be told they are behind in orders, over whelmed.really,? Geee what does Amazon do? They seem to handle shipments as does Old Navy! I've never run into such poor delivery commitment or customer service as with Cabelas!

Great big company and operates like a scam. Did not believe my experience till I saw all the other reviews with similar experience. Took my order. Charged my credit card. Never shipped it. Won't answer email. Impossible to reach by phone. I guess my only recourse is to go through credit card company. A whole lot of bother for a few shirts.

I tried to make a first time online purchase from Cabela's using my Visa debit. It did not work and said to call the 1-800 number and see what other ways I could pay. When SHONA Answer the phone I explained to her what the problem was. She basically dissed me because I don't have an actual credit card and then when I was about to say that I would have to cancel my order she cut me off said OK thanks and hung up on me. Wow. As an attempted first time customer there will never be an attempted second time. Unbelievable.

In late July we checked the Cabela's Canada website for stock levels. It showed that it was stock at the local store, so we drove 45 min to buy it only to find that it wasn't in stock.

Instead, on August 1 we placed an order on the Cabela's website. There has been no communication about the order since. It's been almost 3 weeks, so I email Cabela's a couple of days ago to ask but received no answer.

So today I called Cabela's, and after holding for 20 minutes the representative said she had no information other than "I've heard our warehouse is behind". All she offered to do was email them to ask them to "speed up" the order. That's it. No offer to follow up with an update, no offer to take control, no apology or reasonable explanation.

Well after almost three weeks, I expect something more firm than that. This was the most unprofessional, time-wasting, head-shaking experience I've had with a large retailer. It's like they think it's okay to do business like a poorly-managed 1960s dinosaur.

I cancelled the order (with nothing but a promise to send an email confirmation of the order within the next couple of days) and will avoid Cabela's online or in-store from now on.

Ordered a dehydrator nov 27 online, for a Xmas gift. Never received it, first call to customer service they told me it was on back order. Second call, they tell me it's not available online anymore. So they will refund me which will take 3-5 weeks. Then they want me to go buy it at the store. I don't think so. Never again will I buy from cabelas. Wait time for customer service is about 40 mins

Terrible company to order from. Charged my credit card (pending) and held me ransom. Delayed shipping. I tried calling. Gave up on that. Emailed to cancel my order and they responded they cannot. The order is still pending. It hasn't shipped. This is the last order I will place with Cabelas.

If you must buy something always best going into store. Front line staff are normally great. Online orders take 7+ days to get out on average. Normally split up from different stores, even if the one closest to you has everything.
Good luck getting ahold of customer service if needed. Huge hold times...