Busuu

I was horrified that Busuu (a company I have never heard of) deducted £69.99 from my PayPal credit account and they claimed I have subscribed with them (which was not the case). It felt like they had committed day time robbery, on tackling this by contacting their customer service wasn't great - the agent 'Andreea' refused to refund my £69.99 and displayed a great deal of disinterest and an attitude towards me in her email, which I reacted very badly and reflected this in my response to her email; she had dismissed my clear state of distress. I even explained my personal circumstances of homelessness and financial difficulty, and that I can't afford these fraud committed against me, especially in these times of extreme hardship. She then referred me to Paypal to cancel this mysterious subscription and get my refund back. When I contacted Paypal and sought advise, I raised a fraudulent case, the agent informed me that the Busuu agent was being dishonest and had misadvised me, that they are holding my money, therefore I should go back to Busuu and get my refund back as my money is with their company, not with Paypal.

After googling Busuu I learned it was a company that provides learning new languages, and by default I am a woman with a polyglot background, I was not required to learn additional languages, at least not at this stage. I would never have subscribed to this service, especially through PayPal and it is a lot of money for me to spend on learning a new language.

Update:
After going back and fourth with contacting Busuu and PayPal, a member of Busuu staff by the name Christelle communicated with me by email. She was much more professional, cooperative and helpful, which was such a relief as I was losing hope. Thanks to this member of staff that I managed to get my full refund back.
With further investigation on my side, I discovered that this subscription went back to a time when multiple fraud was made against me by the same two individuals from last year which still impacted me recently (i. E. Busuu payment), it was so serious that the police and a fraud team were involved, as other people have been victim of their fraud crimes too.
I realised that Busuu was a legitimate company, that only acted upon an online request made by these fraudsters.

Christelle (Busuu agent) treated my case sensitively, unlike her colleague before her. I am grateful for this. I have not used Busuu service to comment or provide a specific star rating, but I give Christelle 5 out of 5 for handling my case as it was a very delicate situation, being that I am a vulnerable customer. I gave overall 4 out of 5 rating. Thank you.

Canceled my premium membership a YEAR ago, only to be charged the full subscription amount today. I have no idea why I'm being charged, and my account doesn't have any subscription info. Tried calling the number and was old my an automated voice that the mailbox was full… absolutely embarrassing on their end. Still no response to my email. Without a doubt, this is my last time using this app. Absolute robbery.

Well I have been learning French on busuu for six months as a free member. I am so limited there, because i do not have access to the grammar parts( that I use books for that), and I can not record my voice for my friends to correct my pronunciation. But ever since it has improved my writing and vocabulary a lot. My listening comprehension still is far from perfect. I write alot which are corrected by native frenchs and I talk to them online which is also helpful.
But I wish busuu could block all the guys who seek sex chat there. They drive you maaad!

Worst customer service ever! I found out that my account auto renewed without so much as receiving a reminder email from Busuu. I reached out to them less than 24 hours after the payment went through to ask for a refund and they responded with a big fat "No", citing their terms and conditions. How on earth do companies think it's ok to trick customers into paying for a service they are no longer using and to show no understanding what so ever when a subscription has been accidentally renewed? It's not like I waited weeks to ask for a refund -- I asked for one less than a day afterwards! To me that shows a complete lack of understanding towards their customers.

To make matters worse, I was pretty darn certain I turned off auto-renew when I originally signed up. I went to cancel auto-renew again and it won't take. I logged out and logged back in to see that auto-renew is still turned on. I had to reach out to them yet again just to turn off auto-renew and who knows if that will work. I am convinced this company is a scam.

Sadly because of this experience I will never return to using Busuu again in the future. That's really too bad as I love learning new languages and I am certain I would have returned as a customer in the future.

Learn to be more understanding of your customers if you wish to have then return!

My subscription has auto renewed without any prior notice given, no email no notification... nothing. After contacting the company and thinking it would be very easy mistake to rectify and get a refund as it was only renewed yesterday (16/07/2020) I've now been told that they will not refund my £70. Very poor from them. An email would have prompted me to cancel on time which I guess is why they didn't...

Busuu took my money for a premium membership and then locked me out of the system saying they can't find my info. I provided them with my actual proof of purchase from PayPal and Apple and still they refuse to help. I provided them with how I originally logged in and still the same answer. That they can't find my info. This is a real shame that you would be scammed under the guise of education. Please be careful when dealing with them. I would definitely not give them your money or access to your payment methods. Very untrustworthy company

If I could I would give 0 star review.

Woke up today, to find out that I was billed 1 year premium plus subscription, even though I clearly remember cancelling my renewal plan, which they claim I didn't do, sent a refund request, still waiting for an answer. I am stundet, still looking for a job, kinda of hard with everything going and stores are closing down.

How can they charge customers with notifying them before hand.
Shame on you!

I really liked Busuu, I bought 3 yearly subscriptions, one for myself, one for my partner and one for my mother in law. However, since they offer huge discounts for the first year and charge you full price after that, I made sure I cancel all 3 subscriptions in advance and decide later whether I want to continue or not. I cancelled all 3 subscriptions months prior to the subscription ending and under Settings in my Profile it said the subscription is cancelled. Today was the last day of my subscription, I checked the settings in the morning and the afternoon, it said it will end today. 15 min before midnight I checked if the subscription ended and to my shock the message changed to: "Your subscription will automatically renew on. If you don't want your Premium subscription to renew, please cancel before." Just that, no dates or any other info... Below is the button "Cancel Premium", when I try to do it, asks for a reason and after that nothing happens... this is a total scam. Waiting for the support to react, otherwise, I am going to contact my credit card issuer and try to get a refund.

I teach English on BUSUU and I'm very happy with how the platform works. It's easy for me and my students to connect and I can share materials with them during the lesson. This is a fantastic learning platform that brings students and teachers together for a mutually rewarding experience.

My experience with Busuu was nothing short of a complete disappointment. My son signed up for their language-learning app one year ago, paying for an entire year in advance. However, the app proved to be ineffective for him, and he only used it for a mere three months.

Despite the lack of use, Busuu yesterday charged us an $69.99 for a one-year renewal without notifying the Paypal account used to pay for the subscription. When I immediately reached out to their customer support team to request a refund, they callously refused to grant one, citing their one-sided terms and conditions.

It's clear that Busuu is a company that cares only about their profits, rather than the satisfaction and loyalty of their users. By resorting to deceitful practices to take money from unsuspecting customers, they have lost any credibility they may have once had. Save yourself the frustration and financial loss by avoiding Busuu at all costs.

The customer service is extremely bad and it doesn't seem like they care about a person at all. This kind of a service to clients is unimaginable. All they care about is money.
I had requested to cancel my subscription and refund my payment on the day when the subscription auto-renewed. They flatly refused and in a very rude manner too. They don't seem to offer a personalized service. Avoid at all costs.

I'm another unhappy customer whose account was auto-renewed without any notice. They charged twice as much as I paid the first time. When I contacted Customer Service, they refused to issue a refund. Horrible business practice!

Busuu has automatic renewal of Busuu Premium. They tell you the day before that it renews, but you are not allowed to cancel at that time. So not impressed with policies listed in the fine print. Product is OK, but probably not worth 80 euros per year.

I have purchased access to a paid subscription for one month. The site secretly subscribed to premium access and debited money for the second month. A typical fraudulent scheme.

The product is okay, alternatives such as Rosetta Stone and Duolingo are much better in my opinion. My one star is for being charged after on auto renewal. The company would not reverse the charge. They have a terrible reputation for that (look online). I had not used their product for months and was surprised to see a charge. I believed I had canceled, but had no record of it (my fault). Anyways I asked the company to reverse the charge and the response was we basically they canceled it now but I would have to pay for the full year. What a tacky way to do business. Stuck using this app wishing I could go back to Duolingo.

I tried this program, and it doesn't work for me. It may work for others, but the layout and the way it progresses is not easy. I have joined others and haven't had a problem. This one is poorly made and impossible for me. All I want is my money back, and they keep sending me the same form letter. It's a terrible business.

Send my 8 year old kid hundreds of emails but then when the annual notification they send through to spam so he wouldn't have seen it! £80 taken and now they ignoring me!

I got last year a one year Premium Subscription with a 40€ price.
This month after one year I have tried to calcel automatic renewal.
Their web interface contain multiple stages of cancellation buttons, where last one is hidden in the colors where one could not notice it, and you do not know whether you have to press it on or not. I assumed that my cancellation process is complete. But it is NOT.
Busuu charge me 80€ for another one year Premium Subscription where I do not need it, and I do not want it.
Busuu is just a fraud company which is getting your money by selling services, that you do not need it any more.
I have a fatal recommendation for you, if you accidentally subscribe to it, just cancel your automatic renewal by following all steps. Be careful in the last step. Where there is a hidden last button that you have to press on. And be sure that you get the cancellation confirmation.
And most importatly, cancel your payment medium as well.
My payment was through PayPal and you have to also cancel PayPal automatic renewal order in the PayPal system.
In best case, do not use PayPal, just use secure online Credit Card banking where limits and purchases are 100% in your control.
Otherwise, PayPal will not accept any excuse and be a business partner to Busuu to charge you 80€ like a robbery in the streets.

I had the same problem than most people here. The cancellation option was not showing up in my settings. I freaked out, and read the review and got mad. However, when I shoot them an email and provided them my account email address, they took care of it the same day and email me back that it was canceled.
I just have to wait a year see if they will charge or not as some people are complaining here. Until that happen, I would say they not as bad as people say they are.

I paid for an initial 12 month subscription a year ago for which I paid around £40. Since then I have completed the Spanish course and I have not used the app for the last 3 or 4 months.

Recently I wanted to check to see if I was going to be charged again so I looked on the app under 'manage my subscription' and there was a blank page with no information. I then checked my iTunes Store and Google Play Store accounts to see if there were any active subscriptions and there were none.

Three days ago Busuu took £80 out of my account with no warning, double the amount that I paid initially. I emailed them with a screenshot of the 'manage my subscription' page on the app which just shows a blank screen. How was I supposed to cancel my subscription?

I explained to them that I have absolutely no use for the app now since I have already completed all of the lessons in the course and that it was their fault that I was unable to cancel my subscription since there was no information on the 'manage my subscription' page.

The customer service team sent the most standard, uncaring response, which basically amounted to "we have your money now, too bad". I have since sent two more emails and I have not received any further response from Busuu.

Signed up for the premium membership last year for a cheaper price but stopped using the app after a few months as I didn't like it. I had forgotten all about ever subscribing until a few days ago when I was horrified to receive an email from PayPal saying I had been charged £69.99 for a subscription renewal I didn't want and can't afford. There was no prior warning email to say my subscription would be renewed soon, they just took the money from my account and when I immediately cancelled and requested a refund I was refused. Avoid this app!

They withdrew 80$ from me without any warning or reminder. I contacted them directly when they took 80$ dollars from me and they only refer to their terms & conditions. Their strategy is to buy their offer on Busuu premium for 1 year, then they renew the subscription for another year. Never got any email about it. You can also no longer use the app when you have already done all the courses... which they know and then take the opportunity to renew your subscription if you do not end it. I never knew about this, because it is very unclear. I also do not seem to be alone in this when I read reviews about the company.

I echo so many people here... I regularly check my app subscriptions on Google and cancel any I no longer require. I've recently been charged £45.99 from Busuu for a 12 month subscription. This is an app I've not used for over 6 months. There was no notice that a payment will be taken, if there was there is no way I'd agree to another 12 months. I believe this behaviour is underhand and sneaky, and judging by a number of other reports online, I'm not the only person to fall foul of this. Stay well clear of this app.