• BudgetPetCare

2018 CUSTOMER CHOICE AWARD

BudgetPetCare

Overview

BudgetPetCare has a rating of 3.36 stars from 336 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BudgetPetCare most frequently mention customer service, free shipping, and online store. BudgetPetCare ranks 5th among Pet Meds sites.

  • Service
    77
  • Value
    72
  • Shipping
    76
  • Returns
    30
  • Quality
    74

Proactively asks for customer feedback

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 37.5%
Positive
3
Neutral
0
Negative
5

Instant Feedback

21
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Do not order from this BOGUS company they are in the UK all foreign customer service which do not help what so ever!
How would you rate BudgetPetCare?
Top Positive Review

“Great prices!”

Colleen B.
1/8/24

Great prices! Shipping to USA takes a bit longer (as one should expect :) but you save when you plan ahead. Canceling auto order is my only suggestion for improvement. Customers do not want to call, email or chat online to cancel upcoming auto ship orders. The online chat was easy enough so it won't keep me from auto order again when I need it. Thank you for affordable pet care products!

Top Critical Review

“What a terrible company, I'm getting with my lawyer and the Better Business Bureau”

Freddy C.
12/30/23

When I ordered from this company I was never aware my product was coming from Singapore, I found out later from the tracking, well it's now been 32 days and I still have not received my order and I'm starting to think it's a scammer site, they refuse to answer any of my emails and now it shows the tracking has stopped altogether, they guarantee delivery but actually never really follow up on that guarantee.stay far away from this company for your own good

Reviews (336)

Rating

Timeframe

Other

Reviews that mention popular keywords

pet supplies (120) customer service (359)
Thumbnail of user ar631
1 review
0 helpful votes
October 6th, 2021

We so appreciate being able to do business with Budget Pet Care! We started with our previous doggy, who crossed the bridge a couple of Easters ago. When we needed to pause her subscription, the CSA was so gentle, and handled it quickly. We reopened the subscription for our new senior doggy, and the service remains impeccable, and always so polite!

Tip for consumers:
It's so easy, I wouldn't begin to know what to tell someone. Just check it out!

Products used:
Simparica Trio.

Service
Value
Shipping
Quality
Thumbnail of user ronnyc34
4 reviews
4 helpful votes
June 20th, 2022

Honestly a great shop! It's convenient to make orders once you've made an account, the prices are really good, and the customer care support is really helpful. The shipping had delays though, and it took almost 3 weeks to delivet, so I'll give it a 4 out of 5 stars.

Service
Value
Shipping
Quality
Thumbnail of user bonniea211
1 review
0 helpful votes
October 11th, 2021
Verified purchase

So far I'm in love with this incredible online business! I have 10 rescue cats, so these prices are indeed very exciting, and after having read dozens of excellent reviews about the low prices and excellent customer service at BudgetPetCare, I decided to give it a try. We use 10 Seresto Cat flea collars every 8 months, and the difference between the current price at our usual supplier and the price we paid at BudgetPetCare was nearly $275! In addition, before BudgetPetCare charged our credit card and shipped the collars, they contacted us to verify the order. The collars were shipped within 48 hours, and arrived in just 10 days. Going forward, I will ALWAYS purchase these collars -- and any other supplies we use for our cattery that they carry -- from BudgetPetCare.

Reason I chose this business:

Its unbelievably low prices, and its excellent customer reviews.

Thumbnail of user danielf693
1 review
0 helpful votes
October 16th, 2020

My first time and I was skeptical. A little shocked that the order was filled in England but like so many of our pharmaceuticals, we are privileged to get overcharged by American companies. Order came as ordered and on time. I will be ordering from them again.

Thumbnail of user freddyc74
1 review
0 helpful votes
December 30th, 2023
• Updated review

When I ordered from this company I was never aware my product was coming from Singapore, I found out later from the tracking, well it's now been 32 days and I still have not received my order and I'm starting to think it's a scammer site, they refuse to answer any of my emails and now it shows the tracking has stopped altogether, they guarantee delivery but actually never really follow up on that guarantee.stay far away from this company for your own good

Tip for consumers:
Terrible company or scammer whatever it is, they will not return emails or honor their guarantee it's been 32 days and I still have not received the product I paid for

Products used:
pet medication

Service
Value
Shipping
Returns
Quality
Great prices and selection, just would be nice knowing...
November 18th, 2023
Verified site experience
• Previous review

Great prices and selection, just would be nice knowing where you are located or your warehouse is located thank you

Reason I chose this business:

Price and selection

Thumbnail of user barbaras1539
1 review
3 helpful votes
August 14th, 2020

I ordered $100 worth of flea/tick protection for my cats and dog almost a month ago. First, I emailed them asking why I hadn't received my order. No response. So I called and they said it had been shipped and that I would receive it "any day now." Two weeks later, I'm still waiting. I went on line today to check reviews because I'm afraid I got scammed. They may have been a few dollars cheaper when I bought the products, but because it has taken so long I had to buy products elsewhere ~ my pets protection time had ran out. So, I really didn't save on my budget for pet care. They lost my business. I won't order from them again.

Thumbnail of user andreww62
Andrew D. – BudgetPetCare Rep

Dear Sir/Madam,

Please accept our sincere apology for the bad experience you had with your recent purchase. We would like to thank you for bringing this to our attention.
We request you to kindly contact us on our toll-free number or email us and we will try our best to resolve the issue at the earliest possible.
Toll Free - 1800-840-2008 Mon - Sat 9AM to 6PM (CST)
Email - customerservice@budgetpetcare.com

Thumbnail of user sharonharrison19970
1 review
0 helpful votes
July 5th, 2023

Your kindness is a balm to all who encounter it.When you make up your mind, nothing stands in your way.

Thumbnail of user allysonj6
1 review
2 helpful votes
June 3rd, 2019

People compare cheapness with being inferior in quality but the truth is, not everything that is cheap, is of poor quality. For instance, this pet care site! The products they sell are super cheap and affordable and at the same time, the quality is incredibly good. And I say this after only using some of the products on my dogs. It has helped my pal immensely and I don't see any reason why I shouldn't continue shopping from here. Price and quality, both are good. It's a win-win situation for me.

Thumbnail of user davidf2130
1 review
0 helpful votes
November 25th, 2020

I always searched for supplements on this online store but then I got to know that they don't have the range. However, just before a few days I came across a range of Lamberts products, which is what I needed, I mean not a particular brand but the supplements for my pet. And, finally they got it.

Thumbnail of user candicej106
1 review
1 helpful vote
October 31st, 2023

Why does the actual box state there are 3 doses but has a sticker that was added saying there are 6 doses? I ordered 6 doses, but this makes me wonder if there is an issue with the product's authenticity or quality. It's very concerning for my dogs' health. Also, the product is now being shipped from Singapore. It used to be shipped from the UK. I've left reviews on the website, but they never seem to show up on the website.

Thumbnail of user sarahb1256
1 review
7 helpful votes
July 24th, 2020

I bought something from BudgetPetCare years ago, and they still send me TONS of emails despite unsubscribing several times. That is uncalled for. Now I'm sending their emails directly to my spam folder and will never buy from them again.

Thumbnail of user ivork4
6 reviews
0 helpful votes
September 22nd, 2022

I usually take my dog there for grooming! Those guys are the best and know what to do. They take care of my dog, and my buddy feels calm in their hands. They don't give him any sedatives, so I always pick them!

Thumbnail of user jaquiem
48 reviews
309 helpful votes
July 13th, 2020
Verified purchase

Updated review:

I cannot remember ever waiting so long for one of their shipments to arrive. It has been FIFTEEN days since I placed a $240 order for flea meds for our three dogs, and the Global Tracker estimates another 8 days to arrive. Beyond the time it now takes (because on some things, if you plan successfully, you can wait), their "tracking" system sounds like a SCAM. Basically, you pay extra for a tracking number - which they do not give you unless you contact them for it.

I am beyond sad that a really, really good business has gone the way of 'down the drain'.

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Original Review:
A few years ago, in looking for a lower cost option as to where I could obtain my pet's heartworm preventative, I came across a site which had been opened by a couple of veterinarians and which did not need prescriptions, and where the items they sold were purported to be the "REAL" and "EXACT" products you would get at your vets. The reviews, although not many, were positive. Although wary, I figured I would take the chance and see what it was exactly that I received.

I placed an order for one pet only, waited for about a week, and then received the heartworm preventative I had ordered. I immediately compared both internal and external packaging. I looked for misspellings in their directions, ingredients, etc. It passed the test in that the packaging was pretty much identical. Still with a little bit of trepidation, I administered the first monthly dose to my dog. No issues. I then ordered from them a couple of more times before they closed. In their closing messages however, they recommended BudgetPetCare. Well, based on the recommendation from where I had been happy shopping, I visited BudgetPetCare's site, and immediately felt comfortable ordering from them. Again, not only was it recommended from a company who had established itself as what they said they were, but I liked their website layout; their no-frills, informative pages; their prices; and their money-back guarantees.

I placed the first of a few orders through them, that very day.

That was a couple of years back, and I have been satisfied with every purchase since then.

If there is one (minor) thing to be aware of, it is the number of promotional emails you receive from them once you order. It may be less or more of a problem for you, depending on how much of a pet peeve receiving unsolicited email is for you personally, but it was just this side of annoying for me. On the flip side, I would not recommend unsubscribing from them, because they always contain coupon codes, and the like, to save you a few extra dollars off of their already low prices.

In short, I cannot recommend them enough! Unfortunately, it is a sad fact of life that some pet owners find it difficult to decide between keeping up with the cost of their pet's well-being and paying the light bill (or in some cases, a new set of earpods). BudgetPetCare HELPS!

*******************************
EDIT:
Needed my dog's Heartgard, so I prepared to order it from BudgetPetCare, and discovered they have begun to carry something called NuHeart. Researched it and saw it was supposedly a 'generic' Heartgard, and a lot less $$. Ordered it expecting it to take over a week, which was fine, but it arrived in 5 days, which was nice. I read the inserts for both types (based on dog weights), felt comfortable giving it to my dogs on August 18th (17 days ago) and have seen no adverse reactions. The one minor detractor is that it comes in little pills versus the meat-like chunks that Heartgard come in and which my dogs seemed to prefer. On a good note, the pills are easily given (my dogs did not just volunteer to eat them) and they are also water-soluble from what I read. See new pictures.

Tip for consumers:
If you can wait (sometimes up to, or over a month) for delivery, prices are still okay. If you urgently need the products / items, DON'T order from here.

Products used:
Pet Meds

Service
Value
Shipping
Returns
Quality
Thumbnail of user crystalc328
2 reviews
1 helpful vote
July 29th, 2020

In the times that we are living in, it has become relatively harder for us to go out and shop and wait in long queues. I am glad I found this reliable pet supplies store that sells a wide range of supplies for my dogs and cats. Despite the pandemic, I am happy to know that they are working their socks off just to keep our pet's safe. They have been delivering my goods well within stipulated time and I cannot thank them enough. Really amazing to say the least. Thank you!

Thumbnail of user elliee31
1 review
0 helpful votes
July 20th, 2022
Verified purchase

First this place ships from Singapore or Salisbury UK. Lack of facts and transparency NOT found on their website or to call in. No proof ANY CONSUMER in USA receives their purchase within 14 days or 14 months!

I am desperate for cheap priced flea meds but must know it will not be BAD medicine that damages nervous system or kills my cat. I contacted ZOETIS in MN that makes REVOLUTION. They emailed me a 50% discount voucher to take to my vet. They recommended NEVER use a non prescription shop. But if you do. Verify it is Canadian or MEXICO. Zoetis has regional HQs in these countries. Sell direct to distributors. Canada and Mexico do not require RXs for flea meds. Zoetis gave me reason why USA does - too many pets were dying from off label OTCs. Americans were mis dosing. Not reading labels for guidance etc. so a dr must guide American pet owners.

Tip for consumers:
Trust only USA or contact medicine maker customer service and ask for a coupon to take to your vet. Do NOT make mistakes with flea meds- they destroy neurological system of dogs and cats or kill them!

Products used:
Never received. I ordered Revolution Plus for small cat- 6 months supply for $88.10

Thumbnail of user nicolah4
2 reviews
5 helpful votes
December 14th, 2022

I have yet to receive the products so I cannot comment on them. However they deducted twice from my bank account which is totally unacceptable and very concerning. My card was also hacked 4 days within a few days of ordering from them.

Thumbnail of user markb1212
2 reviews
2 helpful votes
June 12th, 2019

I have made numerous purchases of Frontline for my cats from Budget Pet Care. I will continue to do so. The products are good quality at an affordable price.

Thumbnail of user jaredm246
2 reviews
1 helpful vote
November 30th, 2023

It's difficult to track orders as you can not click the tracking number. There's also no way to manage subscribe and save. I was charged for a tracking number even though I live in the USA. They do not clearly post there return policy. They need to have a tab in there menu for returns. This will be my last order from them

Thumbnail of user amandat379
1 review
0 helpful votes
June 13th, 2020

Earlier this online site used to take longer to get products delivered but since the last couple of months, they have really improved on their services! Thanks to this online store, I no longer have to worry about my cats! They're all completely safe and free from parasitic infestation.

Thumbnail of user meganm1305
3 reviews
0 helpful votes
July 22nd, 2023

Got my order today after two weeks or order. I suppose to get this in 3 days and package was also not in good condition.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rayv96
1 review
0 helpful votes
October 9th, 2021
Verified purchase

We Love Budget Pet Care, so easy to order and the prices are the BEST. The products are great and we are more than satisfied with your website.

Reason I chose this business:

I have been using Budget Pet Care for about a year no need to change when you find a great site like this.

Thumbnail of user lillyo6
1 review
6 helpful votes
May 5th, 2020

I ordered some Frontline for my dog. It took for forever to get. Finally received it yesterday in the mean time my dog passed away so I was trying to return for a credit since I no longer needed it. Yesterday I talked to Shane who said would e-mail me the address to return item. It was never sent. Today I called again this time James told me I could send it back but shipping back was very costly. He said it would cost about $40 to 50.00 to send back to the United Kingdom. I thought I was ordering here in the U.S. Never again will I order from this company!

Thumbnail of user debbiel307
1 review
5 helpful votes
June 11th, 2020

Ordered almost 2 months ago still no product. No answer when calling customer service! Do not order from this company!

Thumbnail of user rosem110
1 review
1 helpful vote
September 6th, 2014

For more than 3 years I have been ordering frontline plus from BudgetPetCare.com. I am very happy with their product selection, price and customer service. My product has always gotten to me quickly and even though it is sometimes subsituted with the UK version, my cats have never had an issue with it and also no fleas ever since using this product from this company. They always have some type of discount available and they automatically put that into your order for you. Shipping is free too!

Thumbnail of user carlyj1
1 review
4 helpful votes
July 20th, 2012

I ordered Frontline Plus back in May and received something called frontline combo I called and emailed and got told they are the same product just different packaging. So i used it on my cat. Its now july and the product isnt working as well as i hoped. So i emailed budget pet care who to my shock after reading reviews on here said they can help. They took about a week to come back to me but offered a solution and I will probably try something else now as my cat doesnt seem to like frontline... i wouldnt right this company off as a scam..

Sitejabber for Business

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From the business

BudgetPetCare.com sells Pet Supplies at affordable prices. We believe in excelling by providing quality product and excellent customer service. We have continuously worked towards providing quality brand name products at cheaper prices.

We are a Trusted Household Brand of thousands of US pet lovers. Since launching our site www.budgetpetcare.com we have served our customers with pride.

We Offer:

> Genuine Products
> Free Shipping on All Orders
> Free Vet Consultation
> 100% Re-Ship or Refund Guarantee
> 100% Money Back Guarantee
> 3-in-1 Buysafe Guarantee

We take pride in our service. If for any reason you are not satisfied with our products or service please email us at supervisor@budgetpetcare.com and we promise to resolve your issue immediately.

Happy Shopping!

Customer Care Team

1-888-400-8410 (9 AM-6 PM CST) Mon-Sat
Supervisor@budgetpetcare.com

Business History

Serving since 2000

Company Representative

Thumbnail of user andreww62
Andrew D.
Typically responds within 10 days

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3.4
336 reviews
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