BudgetPetCare FAQ | Sitejabber

Question:

How do i know i am not getting counterfeit products? i want to buy nextgard 6 month supply. How do i know i am not getting counterfeit products? i want to buy nextgard 6 month supply.

Answer:

Hello Dawn, We would like to assure you that all our products are genuine and are official versions manufactured by the same manufacturer who makes the equivalent product for the USA market. We only sell products from reputable and leading international brands. Shopping with us is no different than buying from your neighborhood vet or pet store. In addition, we meet the manufacturer's guarantee and you can be assured that every product we sell is of the highest quality. In case, you are not satisfied with the product after using it, we accept your claim for a refund as per our 100% satisfaction guarantee.

By Andrew D., over a year old

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Question:

Yes. i placed an order for the frontline plus today and is concerned about the negative reviews of the company. some customers state the frontline bought from your place does not work. is this true? Yes. i placed an order for the frontline plus today and is concerned about the negative reviews of the company. some customers state the frontline bought from your place does not work. is this true?

Answer:

I have not tried Frontline, but I have used Sentinel, Heartgard and Revolution from here and have always been pleased with results.

By Jaqi M. over a year old

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Question:

Why does frontline plus for cats have so many different cats and colors for their packaging. it confuses me into believing there is a difference between them, but i don't know what it is? also, currently, they are offering: frontline plus (known as combo) for cats, but not showing the picture of the pkg. below that, they are showing: frontline plus for cats with the picture and the current batch expiry date: mar 2017. why don't they show the picture and expiry date in the first one? i have never shopped with this company. i would like to become a regular, but i need these answers first. Why does frontline plus for cats have so many different cats and colors for their packaging. it confuses me into believing there is a difference between them, but i don't know what it is? also, currently, they are offering: frontline plus (known as combo) for cats, but not showing the picture of the pkg. below that, they are showing: frontline plus for cats with the picture and the current batch expiry date: mar 2017. why don't they show the picture and expiry date in the first one? i have never shopped with this company. i would like to become a regular, but i need these answers first.

Answer:

I bought combo from here and it did nothing. It was not real. I tried it for three months and the fleas just got worse and worse.

By Paul G. over a year old

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Question:

I had used frontline plus for cat with budgetpetcare for several years with no problem. however, this time has big problems! i purchased 12 months supply from budgetpetcare in may 2015, and i have used 2 times already and the fleas were not killed. now my both legs were bite by fleas as well as my family members. i usually read who made the product and had no problem seeing the country name on the package box. but this time i don't see where the manufacture place is. where do the product made from? i am very very disappointed with this year's product. i want to have my money back. please let me know how i can have my money back? thanks! I had used frontline plus for cat with budgetpetcare for several years with no problem. however, this time has big problems! i purchased 12 months supply from budgetpetcare in may 2015, and i have used 2 times already and the fleas were not killed. now my both legs were bite by fleas as well as my family members. i usually read who made the product and had no problem seeing the country name on the package box. but this time i don't see where the manufacture place is. where do the product made from? i am very very disappointed with this year's product. i want to have my money back. please let me know how i can have my money back? thanks!

Answer:

I called the BudgetPetCare customer service and they called me back. They agreed to refund my money back to my credit card and they did. I am satisfied with their customer service.

By Phoebe P. over a year old

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Question:

Are your products counterfeit? a lot of your reviews say so. Are your products counterfeit? a lot of your reviews say so.

Answer:

Hello Sherry, We only sell products from reputable and leading international brands. All our products are genuine and are official versions manufactured by the same manufacturer who makes the equivalent product for the USA market. In addition, we meet the manufacturer's guarantee and you can be assured that every product we sell is of the highest quality.

By Andrew D., over a year old

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Question:

Nexgard chewables is it the same prescription that is sold in us? Nexgard chewables is it the same prescription that is sold in us?

Answer:

Hi Dave, All our products are genuine and are official versions manufactured by the same manufacturer who makes the equivalent product for the USA market.

By Andrew D., over a year old

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Question:

How long does it take to receive your order after placing it? How long does it take to receive your order after placing it?

Answer:

Ordered in past n was about 5 days or less. But ordered about 2 months ago during Covid 19 and still have not received product

By Debbie L. over a year old

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Question:

My vet information was not requested with my order... isn't a prescription required for my flea and heartworm medication My vet information was not requested with my order... isn't a prescription required for my flea and heartworm medication

Answer:

Hello Kelly, All the products we offer to sell on our wbesite do not require prescription from the country we ship i. E. Australia. However, our products are genuine and same as sold by the manufacturer in various countries. Hope this clarifies your question. Thank you!

By Andrew D., over a year old

Question:

Hello is the bravecto chew tab able to be given to my pregnate dog? and are the chews 100% legit? Hello is the bravecto chew tab able to be given to my pregnate dog? and are the chews 100% legit?

Answer:

Hi Isabel, Yes. Bravecto is approved for use in breeding, pregnant, and lactating dogs. Including Bravecto, all our products are genuine and are official versions manufactured by the same manufacturer who makes the equivalent product for the USA market.

By Andrew D., over a year old

Question:

I read reviews saying you have counterfit products which can easily be determined by the code. is this true . i assume you will say not true not mat I read reviews saying you have counterfit products which can easily be determined by the code. is this true . i assume you will say not true not mat

Answer:

Hi Kevin, We only sell products from reputable and leading international brands. All our products are genuine and are official versions manufactured by the same manufacturer who makes the equivalent product for the USA market. In addition, we meet the manufacturer's guarantee and you can be assured that every product we sell is of the highest quality. In case, you are not satisfied with the product after using it, we accept your claim for refund as per our 100% satisfaction guarantee.

By Andrew D., over a year old

BudgetPetCare Questions & Answers

How do i know i am not getting counterfeit products? i want to buy nextgard 6 month supply. How do i know i am not getting counterfeit products? i want to buy nextgard 6 month supply.

Are your products counterfeit? a lot of your reviews say so. Are your products counterfeit? a lot of your reviews say so.

Nexgard chewables is it the same prescription that is sold in us? Nexgard chewables is it the same prescription that is sold in us?

How long does it take to receive your order after placing it? How long does it take to receive your order after placing it?

My vet information was not requested with my order... isn't a prescription required for my flea and heartworm medication My vet information was not requested with my order... isn't a prescription required for my flea and heartworm medication

Hello is the bravecto chew tab able to be given to my pregnate dog? and are the chews 100% legit? Hello is the bravecto chew tab able to be given to my pregnate dog? and are the chews 100% legit?

I read reviews saying you have counterfit products which can easily be determined by the code. is this true . i assume you will say not true not mat I read reviews saying you have counterfit products which can easily be determined by the code. is this true . i assume you will say not true not mat

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