Brookstone

False advertisement. Poor customer support. Even though this is due to brookstone negligence, I have to pay the return shipping costs. Still waiting on my remaining refund. Original purchase date of 4/30/21.5-8 business days my@$$.

Have a land and sea rover I purchased the grandsons. Seems that Crookstone no longer supports the app so any owners are SOL as the device won't work without it. The "current" Crook-stone owners state via the customer support line …"our developers are working on getting an app"…. Don't hold your breath! Avoid this place and boycott purchasing from them!

Yesterday, I discovered that the two gift cards worth almost $200 are no longer valid. Surprisingly enough and unbeknownst to their customer's, Brookstone filed for Bankruptcy, closed their stores and re-opened approximately two months later but wiped their hands of all outstanding gift cards—what a MESS! Not recommended!

Went to Brookstone in Boca Raton, friendly and helpful staff, always. Asked Lena for help, took her 2 minutes to find what I needed for me, made my day!

Bought a $5000+ massage chair from this lousy company plus paid hundreds more for the extended warranty only to be told a year and a half later when the chair is having issues, the company filed bankruptcy and my warranty is no longer valid and on top of that it's a store brand chair they didn't have the business knowledge enough to patent their products so you can't even purchase parts what a horrible way to treat customers and from the looks of it this is something this company does often to release themselves from warranties and other financial obligations

So, I did happened that I have to return an item which I did order online from Brookstone as a Father's Day gift for my husband.
Unfortunately, my husband didn't really like it. He said he won't use it as much and just told me that I should return it.
Well, now I do have a problem because I can't rich Brookstone customer service over the phone. I did email them and just got email from them to wait 2 business day. Its more then that already.!
How difficult is email return label in those days?!
The item was expensive and I wanted my money back, specially that I LOST MY JOB due COVID-19!
Wanted to surprise my husband for Father's Day and now I don't know what gonna happens?

Purchased a small electronic item at the PDX Hudson news store (wireless connector). The product is fine (never opened) but the company or companies overseeing customer service for the bankrupt Brookstone have been stonewalling on a return now over a month an a half, on a 60 day return policy still applicable. Now they say the item was not returnable in the first place since it falls under their Covid caution rules. This was never mentioned in my first return request when they simply asked for proof of purchase and receipt copies, which ate up 6 weeks of hassle. Buyer beware of Brookstone or Hudson Group which sells their devices in airports. They are not reputable.

A desk was featured on their website for $99.95. When attempting to check out, the shipping information could not be entered. When I reached out to their customer service both via email and phone to let them know item is being shipped a residential address in the U.S. so shipping should not be an problem, they stated they would fix the issue and then contact me when it has been resolved and price would be honored since it was in my cart. A few minutes later, I received an automatic email that reminded me to 'don't forget' to check out the items that were currently sitting in my cart. The first attachment reflects this. About three weeks later, after receiving numerous marketing emails from them (but no follow up email to the initial issue,) I emailed them again. I received the following response: 'Thank you for your email. Our team has fixed the issue and you can now check out. However, there was an error on the site so the price of 99.95 could not be honored.' Then they followed that up with an empty 'sorry for any inconvenience' cut and paste apology. I did speak to a supervisor who seemed like she was reading from a script with the same empty 'I'm sorry and I understand but there's nothing I can do' line. No, there is something you can do, honor the price and and not lie to the consumer. False advertisement is not a good look for any company. If Brookstone is adamant about saving a few bucks to renege on their promise, I highly doubt their business model will hold any water in the years to come.

I bought a $250 Electric Blanket branded as Brookstone. Brookstone went into bankruptcy several years ago and is no longer honoring warranties. London Lux, the manufacturer, has gone out of business. I have a 5-year warranty and no way to get the blanket replaced or fixed. This is very bad business and I will never buy another Brookstone product or shop at their on-line stores. They don't honor their warranties or stand behind what they sell! BUYER BEWARE - Buy from a honest and reputable business!

I emailed them about an order with a warranty I purchased for a wireless massager that won't charge about a year later. Their reply was some beloni about filing for bankruptcy, and therefore, they can't honor it and they haven't even kept a record of my order. That is not a good excuse, because a lot of companies are sold. This does not justify stealing warranty money. They will not even refund for the warranty itself. Never make the mistake of buying their products.

So I contacted fit it direct since they hold the warrant on the item and had so much trouble I called Brookstone where I purchased it and they handled everything sent me a return box for the damages item and a new one is on the way. Way to go brookstone you are my new gadget store of choice. Great job

I submitted a request for service for my noise canceling headphones on June 17. I received a reply that a ticket was opened and it would be addressed in the order received. I have not received any further response. I have sent follow up messages asking for a response. I have now sent another message. This is five months since my original request. They must have a huge number of service requests since it has been five months and my original request has still not been addressed.

Hudson shop at BOS airport sold me Brookstone Double Comfort inflatable neck pillow (*******). I would have been more satisfied with throwing $18.05 in trash can.
1. I have no idea what square part is on pillow. In airports customers throw wasteful hard plastic away to avoid taking up room.
2. Air valves DO NOT auto close. Air will not stay in fully deflated, immediately loses air even when pinching bottom of valve closed.
3. Website to their products does not work well, just annoying ad keeps popping up, search shows dog carrier under neck pillow search plus all other products.

The reason I purchased inflatable pillow type was because the one I've had for years (has auto close valve) was leaking and I dislike wasting valuable luggage space.
I DO NOT RECOMMEND PRODUCT

Had I the luxury of time to google reviews of this company I would not have purchased from company. Seriously, who has tons of spare time, phone battery to research. Going to Amazon to get better product. Thanks Brookstone for wasting pensioner's money.

I've had no bad experiences with Brookstone though some of their items can be a little pricey. While the quality is definitely good I've found I can often beat the price elsewhere.

When I was about 18 years old, I bought a pair of binoculars, nice ones, from Brookstone. The reason I bought from this company and paid more than I would have elsewhere was the lifetime warranty. Lo and behold, about 10 years later the binoculars were out of alignment, so I took them to a mall to get them fixed or replaced. The employees basically laughed and told me the best they could do was give me 10% off a piece of crap, inferior binoculars they happened to have in stock. I was stunned. Truly HORRIFIC customer service. I never bought another item from this rotten company.

I bought a massage seat topper about 4 years ago, only used about 12 times. I took is out the box 1 day and it didn't work, I tried everything. I called customer service, and they said I did not buy it from them. I bought it from Brookstone. Com. I have the email and the shipping order from the box. She then tells me there is nothing they can do because they do not make them, Brookstone is only the licensing company. I would have to call the manufacturer. I said okay give me the number. She said they have over 1,000 manufacturers and could not advise who to call. I said "wow", way to stand behind your product. She said " you're welcome" and hung up. I will never buy another Brookstone product.

I received a $150 gift card. Nice gesture but wish it was for another company. The products on this site are completely overpriced. I finally found something I could spend the gift card on. When I went to check out the delivery fees were 25% of the total charge! I could have ordered something for 50% less on Amazon and had it delivered for free. There is a reason they closed al of their stores. When I asked if the gift card could be returned of course the answer was no. Can you help with excessive delivery charges? No! Nothing worth buying here and certainly not at the prices they have these items listed for. Stay away!

Don't order anything from brookstone online. I placed an order on the first it took them to the 6th to tell me its not available. It should have said that from when i first placed the order. Mind you i called on the 6th and the supervisor told me it would go out for shipping that day. Hours later they don't have it. Then i check my credit card and the payment is still pending. So on the 8th i tell them thst and they tell me to give them 48hrs which i did to find out my card has been charged. So now I'm trying to get my money back and were approaching two weeks.

I purchased a heat massager for legs fir my husband for Christmas. After opening on Christmas he called his Dr to make sure he could use it. His Dr did not recommend he use it because of his HBP. Well, unfortunately the next day we both showed symptoms of Covid and tested positive. My husband was hospitalized I recovered at home. We are just getting around now so I called Brookstone several times to speak to a supervisor. I was told no returns after 30 days. I explained that we were sick, my husband was in hospital they still said no. They told me to contact the vendor, ReAthlete. I did and received the same answer, no returns after 30 days. We are retirees in a fixed inches, and these are unprecedented times ( Covid)
How can burn cinpanies be so unfeeling and cold. I will NEVER buy anything from Brookstone again.
Oh and they get one star only because they will not let me submit with no stars.

I have try to make a return of the product that was mistakenly purchased. However, the customer service was helpful nor were they quick on responses. They take there sweet $#*! time to get. Back with you about any solution or any corresponding email when I have sent them regarding to the problem that I am having.
NEVER AGAIN WILL I VISIT THIS SHOP

This is a SCAM. THE NEW BROOKSTONE HAS ZERO CUSTOMER SERVICE. MY SHIPPING NUMBER IS BOGOS. IT DOESNT EXIST. NO WORKING PHONE NOTHING

Brookstone is the worst company I've ever had dealings with. I bought a Brookstone king size electric blanket towards the end of winter 2023. I didn't use it until it started getting cold fall/winter 2023. Within a month it quit working. No reason for it to stop. I woke up in the middle of the night very cold and saw it was off and wouldn't turn on. I checked the other side and it wouldn't work either. I contacted Brookstone and was told too bad too sad. They wouldn't do anything and told me the warranty company went out of business. Obviously it was some type of defect for the whole blanket to stop working but they didn't care and refused any type of help. I couldn't believe it! Most companies want to keep their customers happy and coming back. Not Brookstone. I paid a good amount of money for this blanket even though it was marked down. So I have a blanket that's worthless to me.

My order was verified to be sent to someone else. They will not refund my money or send me my product. DESPITE UPS PROOF I DO NOT HAVE IT. It has been a month and nobody can help me. This company is an absolute scam. Please do not order from them.