• Bro4U

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Overview

Bro4U has a rating of 1.72 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bro4U most frequently mention customer care, and service providers problems. Bro4U ranks 38th among Service Marketplace sites.

  • Service
    11
  • Value
    10
  • Shipping
    10
  • Returns
    8
  • Quality
    10
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Avoid this one and look at others who are very much prompt in customer service.
How would you rate Bro4U?
Top Positive Review

“Impressive platform for home Servcies”

Krishna H.
3/6/16

I recently moved from Hyderabad to Bangalore on Job. It was really tricky to find simple services like House cleaning, Pest control, Plumbing etc. I came across this site through my friend, and the services delivery is very much satisfactory. Sometimes vendors charged higher than what they have quoted on website, which needs very quick fix.

Top Critical Review

“Stay away from Bro4u if you want your devices back”

Rina B.
8/17/20

Request all to stay away from Bro4u. I had a very bad experience with this. I booked laptop repaire service from Bro4u app and their service partner Total care is very pathetic in service. It took me almost 10 days and still haven't received my laptop back. Customer service of Bro4u is even more pathetic. Use this service only if you don't care about your assets and forget it. I would have rated them negative but don't have option. Please please please stay away from Bro4u.

Reviews (32)

Rating

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Reviews that mention popular keywords

customer service (3)
Thumbnail of user rinab7
1 review
0 helpful votes
August 17th, 2020

Request all to stay away from Bro4u. I had a very bad experience with this. I booked laptop repaire service from Bro4u app and their service partner Total care is very pathetic in service. It took me almost 10 days and still haven't received my laptop back. Customer service of Bro4u is even more pathetic. Use this service only if you don't care about your assets and forget it. I would have rated them negative but don't have option. Please please please stay away from Bro4u.

Thumbnail of user nandkishord
1 review
0 helpful votes
June 5th, 2020

I had hired Bro4U service for laptop repair. They did not provide the working laptop battery and after 2 weeks of follow up they came to pick up the laptop batter with no replacement no money return. There is no customer service. They have email, which does not do anything to help customers. These are bunch of cheaters, please stay away and save yourself from these fraudsters.

Thumbnail of user apoorvas9
1 review
0 helpful votes
January 23rd, 2021

Hello there,
1 month ago I booked your service but I am facing the problem again and you don't have any customer care number, even the person you people are assigning for the task they are not answering our calls. Is it some kind of fraud you guys are doing? Kindly contact your team or me if you need any information regarding the same.

Thanks

Service
Value
Shipping
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Thumbnail of user viveka17
1 review
0 helpful votes
March 14th, 2020

Bro4u is a worst app... i booked a service and they assigned Perfect Sofa Works *******2576) Khalil, for my sofa repair...
Rogues, cheats are the best way to describe them. They did a worst job and also forced me pay the full amount for a useless job done. And the worst part, the rogue used the app to say the vendor cancelled the order.
I will book a case in consumer forum shortly...

Tip for consumers:
DONT GET CHEATED

Products used:
Sofa repair

Service
Value
Shipping
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Thumbnail of user likhithaa
1 review
0 helpful votes
April 18th, 2017

Their was a short circuit due to water leakage, Bro4u gave a wonderful service with their immediate response for both plumbing and electrician service at 7pm.
Thank you bro4u

Tip for consumers:
visit: https://bro4u.com/

Service
Value
Shipping
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Thumbnail of user selvak4
1 review
0 helpful votes
March 23rd, 2020

Ever never service your bike with BRO4U online service (Royal Indian Bike Point) Bike Repair & Service. If you see this review recently or anytime later in future, does not matter just avoid BRO 4 U at any cost otherwise you will be disappointed 100 percent for sure. Better service your bike with local mechanic
I personally had very worst experience. I had given bike for service with main problem as starting trouble. During inspection they just told 460 and later charged with 4400. Ten times more than what I got online.

They are very unprofessional at job they doing, not doing water wash also properly.
Pleas beware for that fraudulent online service you can go to local mechanic you will get better service. Life time lesson first and last time I use this service.

Thumbnail of user debasishm1
1 review
0 helpful votes
March 13th, 2020

All, I want to share my worst servicing experience with BroU. There was guys from SUK Servicing center who came. The next day when I tried to call, he was not picking up the calls. I was almost on the say to police station. After that I paid thousands of rupees for servicing, but it was the worst one. After that when I called neither the servicing center nor the BRO4U picked up the calls or respond to my concerns. DON'T go to them. Never!

Thumbnail of user ashwinia1
1 review
3 helpful votes
February 29th, 2016

I had applied for my passport. Mr. Nahir khan was very helpfull in getting my work done and he is the person who recieves the call and respond qiuickly and get the work done. I happy with Bro4u service really i raise an appreciation to Mr. Nahir khan related to passport application service. Thankyou and i would recommend the same to others who are viewing this review. GOOD CUSTOMER SATISFACTION.

Thumbnail of user agnes.vandana
1 review
0 helpful votes
August 20th, 2023

Ordered computer service. Instead of servicing my laptop, the service guy wanted to sell his laptop, from an unknown source, asked me to use for a few days and later make payment. The very next day the new laptop broke down and he was unavailable for service. Rude, unethical behaviour

They are looking for customers to sell cheap laptops instead of repairing the laptop that had issues!

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Value
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Quality
Thumbnail of user raghavs22
1 review
0 helpful votes
June 23rd, 2022

After lockdown I write to them for bike service and they told me that after looking into it then only we can tell you the amount for the service and after your confirmation we will start the work. After 1 hour I received a call from them and they told me that it will cost Rs******* for repair. Then I asked them not to start with it as cost is on a higher side. They neglect it and told me we have already started the service. They were not ready to tell the address for their work shop as well. Even after the repair by bro 4u, it was not done properly and I have to revisit the local workshop for issue. Please don't give your bikes to online vendors. They are very unprofessional.

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Value
Shipping
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Thumbnail of user sonakshis4
1 review
0 helpful votes
January 4th, 2023

Pathetic service This app should be shut down. This company is simply forging the customers and trying to get out money from them. I ordered a service for plumber through the app and paid extra money as he was not ready to leave if I don't want the service. Either get the service done or pay the same amount as their transportation which is so huge. I tried complaining on customer care and look at the audacity of the employees sitting in the so called head office, instead of hearing me out the guy started laughing which is highly unprofessional. This $#*!ty app is not only pathetic, overly expensive but also made me feel unsafe as the guy was not ready to leave and was fighting with me Bro4u I want to strongly stand against the services you are providing as it's so unfair with regards to the local service providers (plumbers/ electricians etc)that we already have around us but chose you just for the comfort. This was so not done!

Tip for consumers:
never never never use this app! Its fraud!!!!!!! you guys should be sent to jail...

Products used:
plumber

Service
Value
Shipping
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Thumbnail of user ushap19
1 review
0 helpful votes
November 6th, 2022

I wish there was an option for 0 stars! Total lack of professionalism, no service done but plentiful claims and followups for nothing!

Tip for consumers:
please avoid

Products used:
no service provided, just got claims and followup

Service
Thumbnail of user pankajtahilyani
1 review
0 helpful votes
September 4th, 2023

Don't ever reach out to them they are worst in talking specially there manager who doesn't know how to speak with customers his number is *******358 shazeer

Thumbnail of user vj2306
1 review
0 helpful votes
July 19th, 2023

Rating: (0 out of 5 stars)

Review:

I had a highly unsatisfactory experience with Horizon Home Service, and I regret choosing their services for my washing machine repair. The entire process was marred by incompetence, false promises, and a lack of professionalism.

I booked their service through Bro4u and was assigned two technicians named Imran and Irfan. The trouble started from the beginning when they failed to deliver on their commitment to repair my washing machine on the same day. After multiple reschedules, the service was finally pushed to a later date without any regard for my time and inconvenience.

When they finally arrived, they seemed unprepared and uninterested in addressing the issue efficiently. Despite assuring me that my washing machine drum was ready for installation, they never showed up as promised.

The lack of communication from their end was extremely frustrating. I had to initiate contact multiple times to get vague responses and empty assurances. Their unprofessional behavior and reluctance to address the situation have left me feeling cheated and deceived.

I strongly advise anyone considering Horizon Home Service for their appliance repair needs to think twice. Their service is unreliable, and their technicians, Imran and Irfan, lack the basic courtesy and competence needed for this line of work.

As a customer, I value transparency, punctuality, and accountability in service providers, which were clearly lacking in this case. I regret choosing Horizon Home Service and will avoid them in the future. I hope this review serves as a cautionary note for others who might consider using their services.

Please be cautious and look for more reliable alternatives to ensure you do not go through the same disappointing experience that I had to endure.

Service
Value
Shipping
Returns
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Thumbnail of user priyankab26
1 review
0 helpful votes
June 17th, 2020

I have booked for a bike service 2 wheeler, service ppl came to my door step nd picked bike he said quotations will be shared after checking bike condition, after checking he said it will cost around 5000 I said we don't want to spend so much on jus a bike service and asked team to send back they said only after payment of 525 we ll give ur bike back so I said ok do atleast service which will be done for 525 nd send back, they bought my bike without doing anything dey have removed half tank petrol which was der inside too and charged 525 nd did nothing waste of money never try bro4u site

Thumbnail of user pramodh
1 review
2 helpful votes
October 13th, 2016

I had used Bro4u for CCTV installation and they have good service with economical prices - In our case we bought CCTV materials bought and Bro4u partners helped to get this done on time

Thumbnail of user narottamj
1 review
0 helpful votes
February 26th, 2022

Worst worst service from bro4u. I had booked bro4u for basined was lose and one washer plumber put Rs 60 which is actual cost of Rs. 2. For 1min job they charge 350. Total bill was 960. Which is actually should have 200 by local Plumber

Thumbnail of user kajalm10
1 review
0 helpful votes
July 24th, 2022

I request all not to take any service from bro4u. Their technicians will make u fool. I have booked refergeritor repair service. One guy came to repair first he told that sensor is not working then he went to purchase. He completely opened each every part of my refrigerator and went. And believe me he stopped picking my call. After 3 hours he came n when he fixed the sensor and told that fan motor is not working. Then he said next morning I will call n believe me it's afternoon now he is not picking my call. Took 2000rs from me and no idea whether he will come or not. His name is upendra pollampally... Please don't take any service from him.

Tip for consumers:
Waste service

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user krishnah3
2 reviews
1 helpful vote
March 6th, 2016

I recently moved from Hyderabad to Bangalore on Job. It was really tricky to find simple services like House cleaning, Pest control, Plumbing etc. I came across this site through my friend, and the services delivery is very much satisfactory. Sometimes vendors charged higher than what they have quoted on website, which needs very quick fix.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sans22
1 review
0 helpful votes
December 19th, 2019

I had fan issue in my laptop and I placed an order for home service. The technician came and without checking the issue he stated that the laptop fan needs to be replaced. This is a clear indication that the technician is not a trained person. They just send some person in the name of a technician and try to fix the issue and the person says he will take the laptop and fix the issue and get it.
This is not home service. That's why I termed Bro4u.com as fraudsters. Apart from these they also charged me 200 Rs for just coming to my place and not even doing any checks for my laptop. This is ridiculous, I guess these kind of startups needs to be under radar under the law and proper regulatory actions needs to be taken against them.

Thumbnail of user arnabs7
1 review
0 helpful votes
October 4th, 2020

It's a bull crap place. PLEASE NEVER GIVE YOUR BIKE HERE FOR SERVICE. THEY ARE HERE TO LOOT YOUR MONEY. I gave my bullet for general service which costs around 3k - 3.5k. They have charged me *******/-. I had to pay as they opened the clutch housing without my permission. Faked me that the clutch plate is burnt. I kept on telling that it is fine and they kept on arguing. Eventually I felt that they can do further damage my bike and I eventually had to give up. Secondly, they broke my phone charging adopter which I imported from UK and bluntly refused that they have broken it. This is even after specifying them to watch out. I am cursing myself to have given the bike to them. PLEASE DON'T MAKE THIS MISTAKE

Thumbnail of user ramk60
1 review
1 helpful vote
July 12th, 2019

Bro4u sent a guy for bike repair. He took bike and brought it back after 3 days. After that bike doesn't have pickup, horn, lights nothing is working. When I call that service person, he's not answering and when I call bro4u customer care, they also not answering. Horrible service.

Thumbnail of user kenw165
1 review
1 helpful vote
May 6th, 2018

Bro4u accepted my service. Then they tell me that can't do something that they claim to be professionals at. Bunch of $#*!s working for that company. Inbred hicks run that corporate. Now, I have to be worried about my card safety. I got 8 words for this useless company. I. Am. Taking. Your. $#*!. To. Consumer. Court. Bro4u can shove their "quality" services up their asses.

Thumbnail of user evanj17
1 review
0 helpful votes
March 12th, 2017

Their service sucks hard. Had contacted them for assembling a brand new PC.

The tech they set me up with totally messed things up.
Now I am behind bro4u from the past 10 days to get a new guy who actually knows how to work with high end systems and there is no response other than " we will check and get back to you"

Thumbnail of user balur
1 review
0 helpful votes
February 13th, 2018

Worst customer response. Opted for a service and that is accepted. No one turned even after 72 hours. Communicated with bro4u on chat and they don't even look at that and it is more than 24 hours. Posted the below comment on their FB page as there is no review option. They simply marked it as spam instead of looking into issue.

Guys please don't go with these bro4u guys. Not at all ready to take any responsibility or initiation when their service providers are negligent and didn't turn out. It's our sheer waste of time expecting some one booked from here will turn out. I booked carpenter couple of days back and accepted the service, but didn't turn out till. I communicated to Bro4u through their chat and asked to provide someone else. These guys don't have time to even look or reply my message for more than 24 hours. Avoid this one and look at others who are very much prompt in customer service.

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