• BooksRun

BooksRun

Overview

BooksRun has a rating of 4.45 stars from 2,010 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BooksRun most frequently mention good condition, timely manner, and customer service. BooksRun ranks 1st among Textbook Rentals sites.

  • Service
    268
  • Value
    269
  • Shipping
    262
  • Quality
    241

Proactively asks for customer feedback

This company responds to reviews on average within 18 days

Positive reviews (last 12 months): 87.1%
Positive
861
Neutral
13
Negative
114
135
See all photos

What reviewers want you to know

Positive highlights

  • I am pleased that Booksrun has defined book condition rules, which will make the customer's buying experience better.

Critical highlights

  • I will never recommend nor purchase anything from a company that has no follow up or real customer service.
  • In Poor condition, with heavy wear and some water damage.
How would you rate BooksRun?
Top Positive Review

“"The Game" rcvd as described. Super packing job!”

Bruce P.
3/27/24

I appreciate your love and caring for books, it shows. I have made BooksRun one of my favorite Biblio.com sellers. Thank you very much!

Top Critical Review

“Finally Paid!”

sarah c.
3/16/24

I tried to sell various books to this company. They owe me $93.22 and apparently a check has been issued. However, I was supposed to receive payment no later than Feb. 20th and it is now March 6th. I contacted customer service 8 days ago and still have not received a response. I am now crossing my fingers and toes. I wish I had worked with a different company. Apparently you cannot call them. I tried.

Reviews (2,010)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (113) water damage (25) book condition (24)
Thumbnail of user mykollewis17
1 review
0 helpful votes
August 7th, 2023

Grad school is expensive; especially since I'm paying out-of-pocket. I live five hours away from my school's nearest campus, so the bookstore obviously was not an option. I compared prices between Amazon, BooksRun, and Etsy. Not only did BooksRun have the best price, the quality of the used textbooks and the time of delivery were great. I'll definitely order again next semester!

Products used:
Textbooks.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team

Thumbnail of user brucep762
1 review
0 helpful votes
March 27th, 2024

I appreciate your love and caring for books, it shows. I have made BooksRun one of my favorite Biblio.com sellers. Thank you very much!

Products used:
book: THE GAME hardbound

Service
Value
Shipping
Quality
Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

You are very welcome! Hope to work with you more, Bruce. - BooksRun Team

Thumbnail of user nicolej722
1 review
2 helpful votes
August 26th, 2021

Pretty easy to order, no hassle and came within the estimated delivery which made them reliable. I appreciated the honesty with this company and I truly believe they help to lower the cost of textbooks for college students who may not always have the money necessary to buy books brand new. The company also sends out emails frequently to track your order and check in with the customer which is pretty cool.

Products used:
Textbooks

Service
Value
Shipping
Quality
Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team

Thumbnail of user marilynr776
1 review
0 helpful votes
January 25th, 2024
Verified purchase

BooksRun's prices are always competitive, so I always compare them to my college bookstore first, whenever possible, for each required title. This experience, I paid for expedited shipping, and my BooksRun textbook was delivered ahead of schedule. I appreciated that a lot, because I was up against a deadline of needing to head back to campus. I've used BooksRun before over the years, and customer service is always great. Another five-star experience this time! Keep up the good work, BooksRun!

Thumbnail of user missyn14
1 review
18 helpful votes
December 10th, 2021

Sent a brand new book and got an email offering less than quoted stating due to water damage. The picture they provided did not even show water damage so I think this is a pattern for this company. Read other reviews that stated exact same issue! Quoted one price only to receive much lower payment due to "water damage"

Service
Value
Shipping
Returns
Quality
Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Dear Missy,
We do understand how the situation may seem to be frustrating for you. However, please note that we strictly follow the buyback guidelines on how to process the received items. For that reason, we may recommend contacting our support team directly for clarification since we keep our policy as transparent as possible for all our valued customers. Hope for your cooperation with us.
Warm regards,
BooksRun Team

Thumbnail of user deed331
1 review
0 helpful votes
November 18th, 2021
Verified purchase

Hello. I'm a college student. I never buy books at my college bookstore unless I need to. When I googled websites with affordable prices for textbooks, I noticed BooksRun.com had the best affordable prices out of all websites I saw. Plus, they sent me my textbook on time, so I really loved that! When the book arrived, it came in a good condition. I will shop again if I need to. They are definitely added to my list when searching for textbooks.

Tip for consumers:
College students would love this website for textbooks! BooksRun.com is more likely to be better priced than your college bookstore.

Products used:
Textbook

Service
Value
Shipping
Quality
Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team

Thumbnail of user kyled592
1 review
0 helpful votes
April 6th, 2024
Verified purchase

I've never had a problem before but this time, The book was placed into the smallest package that it could fit in causing some damage. They did make it right by me so 10/10 for customer support.

Service
Value
Quality
Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thank you for such amazing feedback, Kyle! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers!- BooksRun Team

Thumbnail of user justinc615
3 reviews
0 helpful votes
August 1st, 2021

A new seller on this site, I recently removed some of my book clutter, having finished my college degree. I sold 3 books & am in the process of receiving my check for the trade. So far, it's been a good transaction of services. May it offer you the same results!

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team

Thumbnail of user deborahb2915
1 review
0 helpful votes
February 25th, 2024
Verified purchase
• Updated review

I have purchased several books recently. All of them arrived as described or even better.
Always carefully packaged. Rely on this Seller online, or visit in Philadelphia!

Products used:
Reading all books !

Service
Value
Shipping
Quality
Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team

Disappointed AND pestered
August 29th, 2023
Verified purchase
• Previous review

I have been contacted multiple times to give a review of my experience. Why?
I contacted BooksRun about my item and received NO REPLY.
Look it up and leave me alone!

Thumbnail of user christinam490
3 reviews
0 helpful votes
January 28th, 2024
Verified purchase

Thank you so much, BooksRun! I received your beautiful second-hand book with FREE shipping and super-sonic speedy delivery, great packaging and delivered right to my mailbox! It doesn't get any better than this. A perfect transaction and thank you for the lovely blue Bookmark too!

Thumbnail of user desit8
1 review
0 helpful votes
January 23rd, 2024
Verified purchase

I was skeptical at first when going through the entire process of sending over my old college textbooks. I wondered if they would ever make it to the warehouse but also if I'd ever get paid. Both happened very quickly and the instructions on how to get it packaged and sent to the place was very clear and easy.

I'd highly recommend this service to anyone who is looking to sell their textbooks back and get some cash back.

Thumbnail of user jeremyw532
1 review
0 helpful votes
May 2nd, 2021

The book I ordered from BooksRun.com arrived promptly within the early part of the estimated delivery date range and was is in as-new condition with no noticeable shipping/handling damage. I would definitely use this site again for future book orders.

Products used:
Book

Service
Value
Shipping
Quality
Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team

Thumbnail of user debbiec1396
1 review
0 helpful votes
April 5th, 2024
Verified purchase

I found this company online. I had a lot of books to get rid of. I downloaded the app and it was so easy! I just scanned the isbn number with my phone and it would tell me if you were buying that book and how much you would pay. I sold 9 or 10 books that fit in one box. Shipping was free. It took a little while to get my check but I finally did. This was awesome!

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thanks for sharing your opinion with us, Debbie! We are happy to provide you with good services! - BooksRun Team

Thumbnail of user miguelt57
1 review
0 helpful votes
April 30th, 2020

Good price and fast shipping. Kind customer service. Book in good condition. I would like to buy again from you. Thanks

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thank you for sharing your experience, Miguel! Also, we are happy to hear that you liked the item! - BooksRun Team

Thumbnail of user josephp2797
1 review
0 helpful votes
February 6th, 2024
Verified purchase

I have used Booksrun services for two years now, and they never disappoint. My orders are always delivered in a timely and efficient manner. This company has made my college experience easier and less expensive.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

You are very welcome, Joseph! It was such a pleasure to do business with you! - BooksRun Team

Thumbnail of user marinaf53
1 review
0 helpful votes
May 15th, 2021

I had never used this site before. It was excellent. Wonderful price, fast shipping, and it arrived in perfect condition, exactly as described!

Service
Value
Shipping
Quality
Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thank you for sharing your experience with us, Marina! - BooksRun Team

Thumbnail of user laurens1031
1 review
7 helpful votes
August 8th, 2022

I am currently a struggling college student and I purchased my textbooks for close to $200. Wanted to resell them as a way to make the money back so I decided to use Booksrun. They were offering me only $70 and I had to pay for shipping. They got the books after two weeks and offered me $0 dollars for some condition that was hidden in their terms in agreements. The kicker is that they will ship your books back for $12 out of your pocket. What a joke, do not use this website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

We do apologize for any issues that occurred with your order. The issue has already been addressed. Please contact us back for the resolution. - BooksRun Team

Thumbnail of user ak196
1 review
15 helpful votes
July 8th, 2020

If you're looking to find a book that maybe is sold out everywhere, don't buy from here. This place charged us the price of a new book, but it was torn, marked up, and missing the book jacket and CD--and they just said it was in "good" condition. NEVER buy from this place. There are plenty of other good places to go. Customer service isn't helpful, either. They'll put you on hold forever with a robot.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Greetings, We do understand your concerns regarding the matter at hand, however, please let us explain that per existing policy, supplements are not guaranteed to be included in used items. Please contact us back at info@booksru.com directly so that we could identify the best resolution for you and improve your impressions about our company services. Best Regards, BooksRun Team

Thumbnail of user jenic22
1 review
0 helpful votes
November 22nd, 2022
Verified purchase

I was able to get a book at a reasonable rate and very quickly! Thank you for offering this service to students!

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thank you for sharing your experience, Jeni! That is really nice to hear! - BooksRun Team

Thumbnail of user sebastienb13
1 review
0 helpful votes
January 31st, 2024
Verified purchase

Ordered books but ended not taking the class. I sold them back to BooksRun less a than a month after receiving them and quote given was lowered when paid. Books were never used. Insurance was also taken.
After two support emails and a review, customer service contacted me and did honor their original quote. I appreciate their response and handling. I wish they would have used the USPS insurance process if books were damaged during shipping.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarrahm5
1 review
0 helpful votes
February 22nd, 2022

They got my rented book to me quickly and on time. It was reasonably priced and I will definitely be purchasing from them again.

Products used:
Textbook

Service
Value
Shipping
Quality
Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team

Thumbnail of user brianm4056
1 review
0 helpful votes
August 31st, 2023
Verified purchase

Exactly what I was looking for. Beautiful book in wonderful condition. I am very pleased with this smooth transaction. Even arrived early. Would recommend this seller to everyone.
Thank you BooksRun!

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

You are very welcome, Brian! It was such a pleasure to do business with you! - BooksRun Team

Thumbnail of user rozet
1 review
0 helpful votes
January 23rd, 2024
Verified purchase

In terms of price, light years better than most sellers! In great condition though used. Shipped fast, not much packaging waste. Will buy again!

Thumbnail of user michelec727
1 review
0 helpful votes
August 24th, 2022
Verified purchase

Book arrived in excellent conditions, better than described. Shipping was quick considering it was shipped via USPS.

Tip for consumers:
Shipping done via USPS.

Products used:
ESL Book

Service
Value
Shipping
Quality
Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thank you for the great review, Michele! Hope to see you among our customers in the future! -BooksRun Team

Thumbnail of user sandyc548
1 review
0 helpful votes
August 19th, 2022

Got my book in less than a week. Arrived well packaged. Book is in used but good condition... A lot of highlighting within pages but I'm not bothered by it. Very minimal writing within pages.

Will definitely use the service in the future.

Thumbnail of user booksrunm
BooksRun S. – BooksRun Rep

Thank you for sharing your experience with us, Sandy! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team

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From the business

Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.

Company Representative

Thumbnail of user booksrunm
BooksRun S.
Typically responds within 18 days

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