BookingGroup

We rented automatic car, end up getting manual car with problem. Their is no way to get response/ support from any one in bookinggroup.
I am still waiting for refund/ compensation on all the problems that we had during our rental. 6 month has pass, and no way to get response from the company.
They have all my details + the complaint details, but does not do anything

Absolutely great service from the staff. Super friendly when I can and picked up the car. I had a one way rental and was charged the incorrect mileage at drop off location, I called this location to resolve the issue and they were super helpful and quick about it

After reaching out and having a conversation with the manager, I'm happy to post that my issue was resolved. Glad to have this behind us and looking forward to doing more business in the future.

This people are awesome :). They never let me down. I love EconomyBookings. You get a free ride to and fro the train station. Lovely team :D. I would recommend any time.

My second time renting with this company and I've always gotten the most competitive prices. The car is always clean, I never had a problem renting car seats from them

The for great gas mileage and the pick up and drop and bus to the airport were quick and prompt. Very quick pickup and drop-off. Great cars to rent.

The black day was on the 29th of December. Standing for over 1 hour in line for a car. It finally was my turn. The person at the dollar/Thrifty desk told me there were no more cars left. This has been 17 days ago. I stlll waiting for my money. I contacted them many many times. Don"t book with this company! I bought the insurance and still, the desk people still try to sell insurances that I didn't need or want. If they sell you insurances they get a percentage! That is why they try so hard. BookingGroup in awfull. They steel your money!be warned

Friendly staff, good selection of vehicles, I love the 2019 I have had for 2 weeks now. Way beyond my expectations for service and the car they gave me. Thank you!

The Holland staff is wonderful, always friendly, professional and helpful. Cars are always clean and ready to go. Prices are good, rewards points are nice after several rentals, too. If I have to rent, this is where I'm going.

Had a great experience with BookingGroup. We ordered online and the van we needed was waiting for us on pick up day. The staff was friendly and helpful. And the return process was easy.

When booking via Kayak it took me to booking groups site however the pick up location had changed from Luton to Stanstead i called immediately to be told they couldn't change the airport pick up nor give a refund?

Thank you so much for your response to helping me get going and even though I went to the wrong one to return it you guys are fantastic about it

The folk at BookingGroup were welcoming, getting ready for their support of the Ranger's race to the Stanley Cup, and seemed in taking pride in helping and providing quality customer service, while enjoying life and people.

I searched and compared prices a lot, as well as reviews of people who used rental services and left their opinions. He agreed that it is better to rent in this company

Guten Tag, hiermit möchte ich meine Erfahrung mit diesem BookingGroup Station teilen. Ich bin super zufrieden

High professionalism with maximum customer focus. Luca supported us very well. Thanks Luca! BookingGroup can be proud of such employees.

Very misleading wedsite, was redirected to an American page and offered the best deal although was completely useless as I didn't have insurance to drive the car. Been contacting customer service for the past week but yet to get even a reply. Stay away from this company because they're support is terrible.

Staff is very friendly & customer service is outstanding. I had a wonderful experience here & would highly recommend renting from them

Great service, but the entrance to their office is far from obvious. You have to go inside the garage and look for a door to their office there instead of trying to figure out how to get through the door at the front of the building right where their sign is hanging

This company may be the least expensive option but their cancellation policy and customer service is the worst of any rental company I have gone through. My flight to Nürnberger was cancelled the day prior to my pickup date and I called only to be met with a rude customer service representative who stated they could not give me a refund but I would be able to submit a request via email and rushed me off the phone while canceling the reservation. I paid in full and submitted my request for a refund with the email showing my cancelled flight. A week later I received an email stating how they could not issue a refund because them and the rental company incur a loss of operating expenses (though I cancelled 24 hours in advance). When I was able to get a new flight I tried to contact support again to see if I could reinstate my reservation within 30 minutes of the cancellation and was told they could not. I ended up reserving a car through Expedia, which was comparable in price and my experience was the easiest to work with. They also have free cancellation through your reservation time and do not require payment until you pickup the vehicle. I was able to cancel one car two hours before pickup due to missing my connecting flight in Paris. I was then able to schedule a new vehicle and pickup time along with child seat within minutes and it took a maximum of 10 minutes to pickup the vehicle once we arrived. The price was also comparable, only £30 more for the five-day reservation. NEVER go with Economy Booking, you get what you pay for I guess.

To be honest all in all I am always happy with this compnany. Today I was more happy with the service I got from Mrs. Kelly. When allover such nice persons we wont never have problems.

BookingGroup can confidently be classified as customer-friendly. Upgrade without problems because the pre-ordered car was not available. Incredible advantage: the cars are right next to the rental office, so you can look at the car and choose a different model if necessary

Service was fast and friendly; received an upgrade, which was very nice. Car was clean and in good repair; drop off was very fast