Blu Domain

I had been with bludomain for many, many years without issue. I thought the templates were great and easy to use. However, all of that is absolutely useless when you are completely ignored! Previously, I had no customer service issues, however, when my renewal came up for this year, I never received an invoice. I reached out with no response. My site was removed so I submitted an emergency support ticket and again I was ignored. I reached out though facebook. NOTHING. No acknowledgement at all. Now I have lost my entire website content, hours and hours of work, countless photos and my DOMAIN NAME. I am absolutely devastated. I have to start over completely. Do not let the bludomain website fool you, they cannot be trusted.

I never received my annual hosting invoice & they pulled my site. When I contacted them, I got no reason, no offer to assist—nothing. Not the way to treat a customer of 14 years. All my galleries lost, as well as info pages, & the years of SEO can never be replaced.

After several attepts of asking for a detailed invoice for the $120 to have my site up again after 11 years of having it with this company, I just got today what I call a ransom note saying "pay the $120 plus $100 for redemption! I really think the "redemption" should be on them. Thank God there are other choices and I am getting a better site, hosting and a domain name that suits me well! Class-action anyone?

This is probably the 5th year in a row I've had issues at renewal time. Every year I either don't recieve an invoice and my site and email just go down, or like this year I've paid yet my site and email still are down–21 days after paying and trying to reach out over 6 different times. If I hadn't paid already, I'd have just swapped domain hosts. Next year. I've been with them since like 2010 or so–please take my advice, find another service provider. You'll regret bludomain.

I would give them zero stars if I could! Their servers crashed and I barely got an apology. They just said I should start from scratch as all was lost. I've been trying to get my site up and running again, but the template, although cute, doesn;'t work! I've been trying to get assistance for months and nothing! They are horrible. Stay away!

I have had my website hosted through bludomain for a few years. Each year, I receive an invoice via email, and have paid. This year, I didn't receive one at all, and then all of a sudden, my website and email are not accessible. It's been completely embarrassing, and REALLY frustrating. Not only that, but it is salt on the wounds that they are not even answering emails or service tickets at all! Not worth it at all! Do not use them!

I've had my website with them for over a decade but in the last 3-4 years have struggled with site being down over and over again according to them due to a blocked IP address that they'd manually have to unblock over and over with no long-term solution. Two years ago we designed a new site but still had it routed through our bludomain hosted domain. Twice now (currently in the middle of it) the site has gone down with NO reply to our emergency ticket submission.

I now cannot access/receive/send any email, my site is down and my request to receive the information I need to transfer our domain and cut bludomain out of the mix was met once with false invalid information and now with silence. At this point I just need them to give me what I need to leave and never have this headache again.

I never write reviews but I now regret ever having done business with them and don't wish anyone to be in this position of not even being able to be free of them without abandoning a site I've spent years promoting and putting on promotional material.

Been with them for over 12 years and now I wonder what took me so long. The worst Customer Service in history. They will delete your site and auction it off with no warning and no means to recover it. Do business with them AT YOUR OWN RISK.

I have been with Bludomain for 14 years now and their customer service has been deteriorating. I Typically receive a bill in January/February for my $100 hosting fee. This year it didn't come through and being away I didn't have much chance to look into it. Last night I received an invoice for double that amount wanting to pay for his year and next years hosting. In the morning I come to find my domain is down and they will not respond to my emergency tickets. I stuck with them after the hack in 2018 but I think this is the last straw.

Get a website up and running for photographers in one day - This is one of the better companies I have worked with in terms letting the photographer be more creative in designs and templates. Other website template companies don't offer as much in terms of design and are usually just all flash without much creative thought into them. Bludomain is also extremely cheap relative to other sites out there. Not a bad deal especially if you are just starting out and need to save $$$

I used BluDomain for a site a couple of years ago and had no issues. Recently, I purchased a new template. I never received the email to access it. I emailed them twice... no response. So, they were willing to take my money for nothing in return. Fortunately, my credit card company refunded me after I disputed the charge.

In September of this year I noticed my site was down. I reached out to BluDomain since this has happened every year I have been with them. They finally responded to me in October and they said I didn't pay my domain fee of $20. They had never sent an invoice so they sent it and I paid it that day, Oct 11. Still no site. I sent multiple responses asking for help and finally today, Nov. 13, they tell me my domain was sold because it had expired. I am beyond upset - years of building a business with that domain name and now it's gone. Worst customer service ever. I thought about switching over when my site went down last year for the 4th year in a row and didn't - wish I would have. If you have them I would highly suggest switching now!

Im very sad and disappointed with Bludomain because my site is down since March 20th, I already paid my domain fee on January and my hosting few days ago, I sent 2 tickets and emails and there is no answer at all! And this is an emergency, now that I'm working from home I need my website to work with!
I don't know what else can I do.
This is not the first time this happens but I have had a quick response, I don't know what is their problem now.

The web site always is down, web site not work properly, custom services is taking a ticket,
Do not have phone number to better services.

After 12 years of hosting my website and email with bludomain and sticking with them through the hack and losing my website I start getting billed $200 for my hosting fee. Last year I assumed it was because I a month late and had to pay up front for the next year but that was not the case. After evading my questions and holding my website hostage I was forced to pay the $200 to hey my email and site back.

Fast forward to this year I was billed $200 again for hosting and receive nothing in response to tickets. Their own website states when purchasing a new template that the hosting fee is $100. I wish I could speak with a human being at blu!

I thought blu domain was awesome! Their templates are really easy to use- i got the brooklyn one. At first they took a week to answer, but it was over the holiday. It seems as though Samantha has the most orginization skill in the company- when I asked for help, she responded immediatly, so after the first week everything was a breeze!
Given, I'm not hosting my site through them, I just did a template purchase... I've been using siteground for years and they're a great hosting company- I'd host through them and get the template through bludomain if you have an option... It'll cost you an extra $100, but it's worth it!

I have used Blu Domain for many years, now I cant get on my site or my emails. I have sent tickets to get help with no response. Now it looks like they are working under a new name called Socia Sites. STAY AWAY!

May 2022 I have had my email and web site with BluDomain since 2009. I suddenly was unable to receive or send emails, and my web site that I spent years creating was gone on, or around May 2nd. I have sent several emails to customer service from my personal email referencing my BluDomain account with no response whatsoever. It appears after reading other recent reviews that BluDomain is eliminating, without justification, many long time BluDomain customers. That is an unforgivable travesty. I would not recommend BluDomain to even my worst enemy! With regard to the five star rating, I doubt BluDomain would even have a one star rating if there were a zero star rating available.

I purchased the Charlie site 9/15/21 paid through PayPal transaction went through. Have not received the site yet! I sent in several tickets that I have not received my site with NO response! I then emailed to the email address on my PayPal trans action and NO response. So I ha e to open a case with PayPal with proof of emails and screen shots of tickets sent in. So we'll see if they even respond! I really hate this because I had a site with them about 10 years ago and the customer service was excellent and the site was amazing and easy to use! I think they need to have a dedicated person handle tickets turned in to make sure they get followed up on. I hope they get back in touch soon! I will definitely be sad if not because from past experience they were great!
Adding received my site today! Said my server was blocking Bludomain emails! Just glad it's fixed!

After many repeated attempts to get a response as to why my website is down, I have received no answer or fix to the problem. They certainly were happy to take my money though which I will be disputing on my cc bill.

Would give a zero if possible. I have hosted with BluDomain for a few years. Each year they "forget" to invoice for the domain name, which takes the renewal from $75 to $100. This year, it happened again, but there's more money on the line. I had just paid for a new template and the upload service. I've repeatedly emailed and submitted support tickets, but my site remains down. This has been going on since mid-January. I've reached out to the owner and received no response. One employee emailed me and said I needed to contact GoDaddy, but after two hours on the phone with GoDaddy, they confirmed that BluDomain holds my domain name. Even though I have paid my domain and late fees, BluDomain has not renewed my domain name. BluDomain has not responded about getting my domain name back since I paid $120 for them to retrieve it. They do not have a contact number to call, so customers are forced to email only.

I have read most of the complaints on here and I don't really understand how or why they had so many problems... Scams... I think people should offer proof before they are allowed to write such crap! This is the 4th domain I have got from Blu... I have nothing but great things to say about them. I don't think one client has ever told me my site was down nor have I had a problem getting in touch with them. I would caution you if your looking for a flash site that has great SEO... not here not anywhere! Looking for a site that's easy to use/set up and looks great... your at the right place! You can spend thousands to have someone design your site... run your seo for you then charge you for changing a letter... good luck to you... The cost is great... the service is good, the sites are great the SEO is like any other flash site... don't want it go somewhere else... they now have HTML sites... those are the 2 I just purchased... can't wait...

Frequently took my site down without warning, did not receive bills. Had this reoccurring issue for 7-8 years before we were finally able to recover the domain and host elsewhere. Now having difficulties getting a copy of my email subscription list. Have experienced uncountable lost revenue as a result of this companies awful business practices.