Blindster

Ordered 2 blinds on January 4th t is now January 16th and they haven't shipped. I was told they haven't cleared customs. Never realized they were being imported from Mexico. I hope that when they finally show up they are satisfactory

Poor quality blinds overall. Lots of breakage issues:
- blinds are very heavy and won't go up without supporting with one hand (action itself is terrible and often won't stay in place)
- which results in the thin end caps bending and breaking constantly
- adjusters break and strip on a regular basis

On top of all that, their customer support page tells you to contact them for parts, but after a week they respond that they don't even have parts available and send you to a 3rd party site that does not list ANYTHING for "Blindster".

The blinds I ordered for a double wide window came with just the blinds, there is no way to raise them or lower them. This was a lot of money for junk.

Ordered 5 solar shades. Website says: "One 30* operating pole is sent with every cordless shades order to help reach shades in taller windows". Expected 5 operating poles since windows are tall, located in different rooms, and my wife is petite. I received one pole for all 5 shades. They want to charge me $25 to send me rods the website says come with the shades. They say the website says they will send only one pole per order. I disagree. And no where does it give you the option to order more for each window. So instead of taking care of a customer who just spent $2200 and then correcting their website, they told me they wouldn't send them unless I paid extra. I told them I won't be a returning customer and I would let everyone know why.

On their website you'll find the following statement from Kyle Cox the Founder and CEO: "Time and time again companies start out with an emphasis on customer service only to lose sight down the road, forgetting that happy customers are the reason for their success. At Blindster, we will always strive to exceed the expectations of our customers. We truly mean it when we say; "We don't just want customers today…we want customers for life!"

Hey Kyle! I was a returning customer. You didn't meet my expectations. I'm not Happy! And you just lost me for Life!

I'll start by saying that they do stand by their policy, so if you aren't satisfied for any reason you can get up to $500 back. However that $500 limit also stands for orders where the mistake is on their end. I can't do business where a fix to their problem (inaccurate depth measurements indicated on the website, and ambiguous information about optional features) requires the customer to pay even more out of pocket. Customer service people are very nice - but it's clear they can't budge from their policy even if they have some accountability. The product, if the depth worked, would have been very nice.

I ordered four blinds from Blindster. They were permanently wrinkled and uneven. Very ugly. Blindster's response was ridiculous.

Ordered 5 blinds of same dimensions for apartment remodel. Four came in proper and came in 1 inch wider. Blindster mistake. Called and was told to send picture with tape measure to prove my claim. Emailed picture back. No response. Called and asked for number to text picture to. Number would not allow me to forward picture. Called to order replacement to complete project and was told company had info and was reviewing. Bottom line, no response to problem and out $64 extra dollars.

We moved into new build home with no window coverings, so I was on the search for window treatments for most the windows in my home. I searched/got estimates from both local and online businesses. I stumbled across a blog that mentioned they used Blindster for their window coverings and it was stated that she was pleased with this company and that they had great prices. I did a bit of my own research and eventually decided to give this company a try. The first room I ordered for was our master bedroom. I ordered Roman blinds. I was very pleased with the amount of options and fabrics they had to choose from and their prices were very reasonable. I pulled the trigger and order 4 blackout Roman shades which I am pleased with. Since then I have ordered window coverings for my entire house, a combination of Roman and solar shades. The quality is great, even compared to local window treatment companies who are much more pricey. What truly sets this company apart is their customer service, it's top notch and I truly appreciate this! They are prompt, helpful and deliver on their promises. I am now a loyal customer and tell all my friends and family about them. During my process to obtain window treatments there were a few delays and a broken shade but Blindster makes it right for their customers. I'm thrilled I found them! Thank you Blindster for your products and commitment to quality customer service.

We received plantation shutters that if installed would cut off access to opening our windows as designed. Cost of this product was over $3,200. I was told by Madi at Blindster that they redesigned their order form that would have previously alerted me to this flaw and replaced it with fine print. I was told they wanted to make it easier for people who are willing to sacrifice the function of their windows to order. Our windows were standard builder grade double hung tilt-out windows, nothing odd., it's the same window used in most builder grade homes. Madi offered $500 Max refund. Despite knowing that customers could easily miss their fine print by altering their order form they failed again by not asking the question in their "pre-production" phone call. They knew there was "weak link" in their system yet neglected to cover it with a simple question. BUYER BEWARE!

First time using this company after using both 3 day blinds and Blinds.com after a referral from a client. Ordering online was straight forward and product was delivered (later than usual but given Covid understandable). The reason for the 1 star is the customer service AFTERWARDS. Had an issue with one of the blinds over a month ago and still not resolve. You cannot speak to an individual, if you call you get a voicemail that recognizes your phone number which states they will call back but never do. I have sent numerous emails requesting one of the blinds be re-made under their "protection policy" (to which I paid for the extended coverage) and still have not received an response. Not a good first impression to say the least. Extremely disappointed, especially with a decent order size (over $500) as well as potential for many additional orders in the future if there was any indication of this company standing behind their products.

Avoid Deluxe Light Filtering Double Cellular Shades with Top Down -- We purchased 5 of these Deluxe Blinds and THREE of the Top Down mechanisms failed and became stuck - even with careful use or even very limited use. Blindster sent replacements the first time - but when one of the replacements failed, Blindster took over 2 months to decide to require us to ship back the faulty blind for repair - after first insisting that we installed it on a sliding glass door. More pictures later - no replacement. How are we to send back a 60" faulty blind that failed with limited and careful use. AVOID THESE Deluxe Light Filtering Double Cellular Shades. And don't expect BLINDSTER to honor their word.

I ordered three faux-wood blinds. One worked perfectly. The other two blinds would not close tightly. You turned in one direction, and then it was like the ratchet mechanism would just run out of "gears" to run... there was a clicking noise. It ended up that I was able to got it working by sliding the hexagon tilt rod completely out of the string units and then rearranged the mechanism so that it had more ratchet room to use, to get the tilt completely shut.

Perfect blinds! My husband was able to install the blinds quickly and easily with the supplies included and a drill. I love the color and they work exactly as I was hoping. I highly recommend Blindster and will buy from them again for my bedrooms.

After installing the blinds I found that the construction and operating devise wasn't the quality I expected. The blinds I removed had a better mechanism to move and open the blinds. I feel the clips that hold the panels in place are of low quality. I haven't had any issues to this point. I bought the extended warranty and I feel that I will need to use it over the time period

I had some problems with my order. If your measurements end on a half, like 26.5" Customers should be advised to round up instead of down. The company cuts a 1/2" off of whatever measurements you provide. I would have preferred to have my inside cut blinds to be a little wider, but they will work ok. Customer service worked with me to provide mitred valances to help cover the exposed metal tops. Thanks again!

Just like the title says. Blinds are good. Instructions don't match the hardware I received but it's not hard to figure out.

The production times listed on the site are not accurate. Takes well over a month before blinds ship and if you call customer service, be prepared to be on hold for over 40 minutes. I can't rate the product because I'm still waiting over a month after placing my order. Also, they charge your credit card immediately when order is placed, not when product ships. I gave two stars because once I spoke to customer service, the representative was nice and apologetic, but seriously, I just want my blinds that I paid for 5 weeks ago.

The blinds came in the time period promised. The size was incorrect. I'm confident our measurements were correct. I say this for the reason, I along with an interior designer followed the EXACT steps Blindster.com gave. Because of the concern, (which came to be true) we didn't share the measurements before each of us individually completed. When we compared, the measurements were exactly the same. To avoid the return ($30 shipping) process, we simply acceptable the incorrect blinds. Customers coming into the office will probably not notice the gap, we will. We'll pay more this next month with our home wood blinds. Thanks.

Due to a remodeling delay, we did not open our blinds until the 60 day return window had passed. The blinds were 1/2" short of the measurement I provided, metal brackets were visible, the header was almost three inches tall, and the blind material was another 1/4" short of the frame leaving an almost 3/4" gap on both sides. When I requested permission to return past the 60 day window, they offered me more blinds at 50% off. No thanks!

The people I dealt with were very nice, and to get 7 shades for less than $1,000 is amazing. Upon receiving the solar roller shades, my husband and I had to remove the stop ball and feed the end of the shade through the cassette valance in order for the shade to be rolled up far enough. The color is a perfect match to our window casings and the shades look nice, but we were not able to just unpack them and install.

Got our blinds and installed them with a little difficulty because the instructions were rather vague, not specific at all. Since my son is very handy, we figured it out logically. They work nicely, but received some Velcro looking pieces that we aren't sure what they're for- no mention in the instructions. May be for hold downs on windy days? Production took longer than expected in making them, so it took a couple weeks longer than anticipated.

Decent value on low end blinds. Took many weeks to get to me. Imported from China. I won't be returning.

Overall customer service is 4.5. James is an excellent example of quality customer service. ( Thank you James) Despite a few issues which were timely resolved, we are satisfied with the savings, ease of installation & product quality of shutters. We strongly recommend ordering the BLINDSTER shutters based upon our experience. The price is right.