I ordered from this site and afterwards read some of these reviews and became a bit wary. But after purchasing they had sent a confirmation email to my paypal email address along with a username and password for their site. From there, I could track my parecel and they uploaded the USPS tracking number when they had sent it. It arrived in the UK in about a week so was very happy with the service. I wouldn't listen to these negative reviews
By far the WORST website to buy teeth whitening gels! They don't deliver your order but take the money from your bank! Don't reply to your emails!!! Terrible customer service!!!!!!
Got my teeth whitening gel that I pay triple that at my dental office in merseyside for and its authentic and same one. I tried it for a couple days and got the best results. I tried many teeth products and the pola I buy from this store never lets me down. I will be back for more like always
I received my products quickly and I love the customer service. I had a question about the order and they responded and clarified everything for me very professionally and politely. I'm very happy with the products and the prices were great so I will definitely be back for more!
I am tired to contact but No answer to emails found. Very unhappy to use it.
and no product arrived waiting more time. will never use this site again really bad service. Never use
It hurts to know in this 21 century people could put up a website offering something they cannot deliver. Still waiting for the products I paid for or a refund. I have been so disappointed. I cannot repeat this again.
How can you run a sales site without customer support? All I wanted atleast was a customer care from the company to address my undelivered product and it never happened. I gave up after several try. A refund will be a miracle. Am so pissed off with this site.
The goods has not been delivered and I am still waiting for a refund.I waited for weeks with high expectation and no product arrived. I have tried to get in touch through their emails but no response. I am very unhappy. I will never use this site again.
I ordered the Polanight Zing, before reading the product reviews and was concerned I wouldn't receive the product. I ordered from
this website as it is a fraction of the cost that I pay from dentist and now I know why. Got all intent and purposes the packaging looks fine and that's where the similarity ends. Whatever is inside the syringes is not the actual product. It is is more diluted and anything that makes you foam at the mouth like a rabid dog should be avoided at all cost. It also has a slight burning sensation on both the gums and tongue. To reiterate I have been using this product, supplied by my dentist, for over 2 years. And it works. I will be paying the higher price from them in future and put buying over the net down to total naivety. The old adage if it seems too good to be true is certainly the case in this instance and certainly not worth ruining your teeth for.
i have ordered items without any confirmation email of the order and item has not arrived. They are not answering emails and they have no phone number, no company address and no email address which suggests this company is fake.
Order never arrived. Emailed them several times but no response. Was fortunate to have paid by PayPal which I recommend if buying from this company.
Bleach refills sent me the wrong product. Not a massive issue if it is rectified, however this was not, and I am still waiting on a reply so that I can send that I have proof that I can have a refund/ the right product be sent. I'm down £40.
Horrific customer service, just don't bother ordering.
Having just placed my third order, I've had nothing but consistent good service from this company. They fill a massive gap in the UK and give me access to items I can't by other than from dentist here. Nothing but praise.
I received my order which was not what they actually advertised, very disappointed with the product I received as did not whiten my teeth at all. Tried to contact them by email 3 times and got no reply at all. Scam company selling extremely poor products stay away please
Having ordered from the site I found negative feedback about the site and was convinced it was a scam. Kate reassured me and, as promised, within a week my order had arrived. Very good value, would definitely use again.
Ordered off this site after ordering from another company Happy Smile and not getting my order..still struggling to either a) get the polanight or b)a refund...don't hold out much hope of getting either!! Anyway after ordering from Bleach Refills UK I looked a bit further into it and noticed that they had had some really bad reviews so thought I had lost more money, however I emailed the and explained that I was a little concerned because of the reviews (people not getting there orders) and asked them if they could re-assure me that I would get the order I had paid for - I got an email from the mailing company they use (Stamp.com) advising me that they were posting the package and sent me a tracking number - that was on Friday - the goods were delivered to me this morning ( Tuesday)!! sooo happy!! Don't know what has happened with other peoples orders but mine arrived safe and sound - I would use the site again.
Customer Questions & Answers
I think the bad reviews are fake, I have ordered 3 times on separate occasions and everything has been fine. The negative reviews I got a little concerned when I read but I have never had any problems Steph
my order arrives in 8 days and all was good, LOL hospital for teeth whitening sounds like a hater