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Claim Your BusinessBigLots!. has a rating of 2.15 stars from 227 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BigLots!. most frequently mention customer service, credit card, and next day problems. BigLots!. ranks 787th among Discount Shopping sites.
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I purchased this fireplace and I'm in love however it did come bang up from delivery and when I called customer service they tried everything to get me a replacement piece but couldn't from manufacturer so they gave me a credit of 119.00 back for the trouble. The bottom base was broken. I just added wood filler and shaped with the rest of the base n added a little brown chalk paint n blended it in can't see it. Was it all worth the $ 700 absolutely would purchase again. I have since then bought mabella dusk L shape couch, a black mango wood coffee table with metal base n also just bought the caretti sofa
I Bought some clearance items from Ashland (MA) Big Lot. There are 4 signs over the clearance shelves showed extra 25% off. But when I checked out there was no extra discount. Since already good deal, I still want to keep them. After payment, I tried to remind them there are wrong sign on the clearance shelves. The manager didn't go checking on the sign and just said: "If you don't want them, you can return".
I Bought some clearance items from Ashland (MA) Big Lot. There are 4 signs over the clearance shelves showed extra 25% off. But when I checked out there was no extra discount. Since already good deal, I still want to keep them. After payment, I tried to remind them there are wrong sign on the clearance shelves. The manager didn't go checking on the sign and just said: "If you don't want them, you can return".
Management at this store sucks. Not professional and rude as he'll. I waited 20 min for help and no one showed up so I left. Store 1757. Management stated its not her fault that a fellow employee could not breath and asked to go home. She was sick as he'll. She stated this in front of me and others going to check out. This was 2 17 24@ about 615pm
Products used:
NONE
Management at this store sucks. Not professional and rude as he'll. I waited 20 min for help and no one showed up so I left. Store 1757. Management stated its not her fault that a fellow employee could not breath and asked to go home. She was sick as he'll. She stated this in front of me and others going to check out. This was 2 17 24 @ about 615pm
Every time I order anything on line from BIG Lots, they take my payment and then notify me that everything is out of stock. This includes delivery, and pick up in store. Then you do not receive your refund for up To 2 WEEKS!
I used to love the bargains at Big Lots. Now, their prices are higher than most other places when I compare the same products. For example, last week I went to Big Lots with a 20% coupon (necessary now to get any bargain). I priced Oil of Olay bar soap. It is priced $12 for 8 bars at Big Lots. I looked online and it is prices $9.97 for 12 bars at Walmart -- $2 less and 33% more product. I priced aluminum foil and it was $11 at Big Lots. That is the exact same price as Publix!
It appears years ago Big Lots established themselves as a lower prices option, and now they assume their customers are not paying attention to their huge price increases and lack of bargains. Probably abandon shopping there altogether if it does not change soon. Sad.
Tip for consumers:
I typically would have bought numerous items, but the prices are better elsewhere
Products used:
paper towels and bottled water only
I went to this Big Lots in Garfield Heights, The Customer service lady was rude and very nasty she never acknowledge me at the cash register when, I walked up to the cash register there was no one available she comes up to cash her register never said sir can you step down to this cash register so,I can help you. So I asked her are you going to service me and she just wave her hand and I called her a nasty b**** which she was rude and nasty. So I left and called up the store and asked can I speak to the store manager she answered the phone and said she was the store manager which she was not because I said if you the store manager then you would give me your name which I'm am in management so she put me a hold for 15 minutes I got in my vehicle drove up to the store and asked a young man where's your manager at and he pointed to the Caucasian man who was the manager and I went directly over to him to report the incident and I said oh well she told me she was the manager but you're the manager and I said again your a nasty b**** I never had this disrespect from Big Lots I've been going to Big Lots for a long time I even bought furniture from Big Lots to get treated like this from a customer service very unprofessional and I was treated like crap from her. Then she have the nerve to record me without my consent and like I told the store manager I will be suing her and the company for her recording me without my consent I never threatened her and never harmed her I just said she was a nasty b**** and very unprofessional.
No one wants to help you, I was in hold for 20 minutes. Nobody can go and check if they have a Christmas Tree that I was looking for. Awful customer service and vey lazy employee.
This has been twice now that Big Lots has rejected the offer of $10 off $20 purchase as a reward to come back! I have 3 accounts (mine, my husband and our business). There is no Expiration date on this coupon! Still Big Lots refuses to honor it! What a crooked company!
Went into the Newton location yesterday afternoon. Tried to use my Rewards certificate 5.00 off 15.00, I had bought an item off the clearance rack and instead of scanning the clearance price they scanned the original and there went my five dollars, noticed it when I got home drove 10 miles round-trip back to the store. He then scanned the original and put it back on my card. And then rescanned the clearance price and I lost my five dollars off this needs to be addressed that all cashiers should be aware if something is clearanced out and especially if the customer points it out to them that it is clearanced that they should not scan the original price. I lost my five dollar coupon. It's out in the blue somewhere Very upset. Very very upset.
Big Lots in store price not matching on posted price. The item 5 shelf bookcase was not advertised price in store after confronted cashier she asked Manger and Said it was not price advertised on sign below item even after I photographed Said sign for item, to me if its posted that price it is. Therefore I did not buy false advertised price item. Cashier said $50.00 buy showed her price on this item on sale.
I purchased this fireplace and I'm in love however it did come bang up from delivery and when I called customer service they tried everything to get me a replacement piece but couldn't from manufacturer so they gave me a credit of 119.00 back for the trouble. The bottom base was broken. I just added wood filler and shaped with the rest of the base n added a little brown chalk paint n blended it in can't see it. Was it all worth the $ 700 absolutely would purchase again. I have since then bought mabella dusk L shape couch, a black mango wood coffee table with metal base n also just bought the caretti sofa
Products used:
Fireplace, caretti sofa, mango wood coffee table,mabella dusk L shape chaise love them all
I ordered $118.24 in products from Big Lots Centralia IL store 1/9/2024, 30 items. They sent email of receipt of order and it was missing seven items off my original order but charging me the same price. I have copies of the original order, the order they show they received, the order status screen which showed the same as my original order and the refund email and all documentation. I then received the pickup email which still incorrectly listed I was picking up 29 items, the order was for 30 items not 29, they also did not show the seven missing items from the original order but were still trying to charge me the full amount for the 30 items but only give me 23 items. I then called the Big Lots store in Centralia IL where I was to pickup and told the manager Matt I wanted the order and amount charged to my debit card corrected or I would not be picking the order up and would cancel it. He claimed he could not see the discrepancies and that only corporate office could abd that they only send them a sheet to pull the order of the items. He claimed he could not correct anything but could cancel the order so he did so. I kept him on the phone until I received the cancellation email which I also have a copy of. He assured me my account had not been charged and that they don't actually charge your card until you pick the order up, it should only be pending and should fall off of my account overnight. I checked this morning and it did NOT fall off but is still pending and I then contacted US Banks fraud department and they looked and said it had not even been reversed yet! They said they had to wait until it posted to the account to dispute the charge! I called Big Lots corporate and talked to Coarence and he said it has been reversed but can take up to 5 business days to crest back to my account! They are committing fraud, it is intentional, they are messing up orders to steal from people and most are too stupid to notice their missing items and when they can't steal that way they are intentionally losing on to the funds from cancelled orders or returns for up to 10 business days and using the publics money to finance their further orders and keep their businesses afloat or they invest it to make more money! It is an interest free loan they are taking from the public and no different then floating hot checks and is FRAUD! I have reported it to the IL AG and FTC via online complaints and called the IL AG in Chicago IL but only got a call back from a secretary who was worthless and just put me off claiming all had to go through the process and they could not expedite this FRAUD being carried out by almost every business in the country now! That is aiding and embedding! I want my funds back in my account NOW! This is theft and fraud and they are doing this to hundreds of thousands of people across this country who are complaining online and via the regulators, but no one is stopping it!
Tip for consumers:
Very few can be trusted anymore, all are lawless even in the government and all are working together and selfish so take care of yourselves and your own family as they do not care about the people in this country!!!
Products used:
None I cancelled my order after they tried to rip me off by charging me the same price for the 30 items I originally ordered but only showing 23 items on my pickup email! And they DO charge your debit card when you order before you ever pick up now trying to hang onto my $118.24 for five businesses days so a week for NOTHiING which is theft and fraud!!! They and all businesses and banks are now doing this to allow them to in essence float hot checks and get interest free loans from the public and the government is allowing it by not stopping them and aiding and embedding by allowing all to charge our debit cards ahead of receiving our items and allowing them to put holds on our funds!! This is theft and fraud!! All need to stop shopping all businesses who do this Bug Lots, Walmart, most all gas stations, avoid Sager Farms too they sell old mealy apples then refuse to give your money back for them when you return them, my father was also cheated by Lowes!! We all need to stop shopping these businesses and go take your money out of your accounts the minute it is deposited and start shopping in person and paying cash!!!
Visited store in Stone Mt. Ga. On 11/6/23.After making selections I was greeted by a very pleasant young lady cashier. Sir how are you today, did you find everything you need? She recognized my veteran status by the hat I wore, asked for my phone number for rewards as well, and gave me the option to donate to a charity.
The interaction was relatively brief but quite pleasant. Thank you Big Lots for employing such nice people.
Her name I think was Ariel.
Tip for consumers:
Survey too long.
Products used:
Christmas decor
Buyer beware!
Big Lots is a scammer. They took my order charged my credit card, canceled my order, and then did not refund my money until I called and they said it was a hold and it would be processed in 3 to 5 business days. Reputable companies do not charge a credit card until the product goes out the door now I have to fight for my credit and I will get it one way or the other but this is scamming at its best. They rely on you not double checking your credit card bill and them scamming you out of money and not sending you the product. Buyer beware!
I purchased a Serta mattress at big lots in January. I didn't sleep on it until around February or March. However, a few months after purchasing the mattress, it looks like waves out on the ocean is lumpy. When I went to the store to talk to a manager about the warranty, they told me that the first year the mattress falls under the manufacturers warranty. They told me to reach out to customer service for big lots when I did that they referred me back to the store (via email) when I went back to the store the and talk with the manager, they gave me one of the warranty pamphlets for Allstate. When I reached out to Allstate, they said well they couldn't do anything until after the first year.
Then I reached out to Serta directly. They had me fill out this extensive form send all these screenshots of this mattress. Send them like the tags and stuff from the third mattress with pictures just to tell me that there was nothing they could do that I need to contact the store again. This have been a nightmare and my loss but it's a lesson learned and I will not purchase like this again. I was truly disappointed at the service rendered to me, but it goes to show that some businesses not values customers they just value the money.
I purchased the protection plan that Big Lots offers in 2021. Zipper on my recliner broke. Took me forever to get a person on the line. After taking all my information they informed me they won't pay because they don't fix zippers. Now had it been ripped or burnt they would of covered. So for $89.99 I paid was a waste! I suggest that you don't purchase the insurance.
I have spent the better part of my morning trying to verify my in-store purchase scheduled for pickup this week. I paid for the purchase using my debit card, but was told my order was cancelled. Never mind that my bank account shows that they debited my account. But will they reverse the payment? Heck No. I want to order the item from Amazon Warehouse, but I can't do it until they refund me. (I'm on social security and don't general keep almost $200 lying in my account!)
Please note that if you order on line and request shipping, they will be pulling merchandise from a store that is automatically computer chosen and when that store doesn't have your item they will cancel your order or whole order in my case. They don't even try to to get your producets from their fullfillment center or another location. And if you happended to buy at a time that that an additional discount was involved and you go to try to place that order again, say good bye to your origianl discount.
Also if you try to get help from their horrible english speaking customer service folks expect to invest at least an hour or more for the call and don't expect to get a satisfactory result. If you'd like to speak to a supervisor they will make sure that that doesn't happen. They will put you on hold for an extrodinary amount of time and then tell you that the supervisor will have to call you back as soon as they're free. And apparently, they never become free.
Look elsewhere for your items - don't order from this company or expect to actually receive items you order that are to be shipped. It's a joke!
Products used:
None - see response for why my order never reached me
The manager at this location is the worst most racist person I have met not only to me a Native American but also to white people I have seen her ignore and just walk away they need new management
I don't usually write reviews, but I had to say I got the best service at the Simi big lots from king and Angela. When running into Big lots to get a last minute treat for my, they both went up and above to make sure that I was taken care of and made me feel welcome to the store. It's employees like this that make shopping during the holidays such a wonderful experience. Congratulations on hiring two great employees (which we all know is really hard to come by these days). Keep up the great work and happy holidays, MerryChristmas.
Tip for consumers:
The toys are quality and just like anywhere else and at lower prices.
Products used:
I bought a Minnie mouse helper bag set for my granddaughter
Big Lots was competitive, kept in touch with me, arrived when said they would, and delivered to my room of choice - many furniture companies /distributors do none of the above, particularly in the NW United States. I will be back! Thank you!
Tip for consumers:
Glad to have found Big Lots!
Products used:
Ashley sofa and loveseat
Stopped at Big Lots today and bought a number of items, including many on their 40% off sale. Most of the 40% off items rang up at regular price. When I brought it to their attention, the cashier grumbled and after 10 minutes of adding the discounts manually, still fidnt get it right, charging me twice for some items.
Not worth the hassle - stay away from this store. The company is very poorly managed.
Purchased a Halloween inflatable. It worked the day I got it, worked for two days and would not turn on any more. Called big lots and was told it is past the 30 day return window and they will not refund my purchase. I purchased it on August 19th and it stopped working today. So I was supposed to know by September 18 (well before the time I would decorate for Halloween) that this product was a piece of garbage and would only last two days. Never shopping at Big Lots again. I shop there quite often. DONE!
Placed an order in April, received a confirmation from them but never received anything. After waiting a few weeks I contacted them to see if the product is being processed or shipped and I was told it was being processed. This went on for 5 or 6 emails and now I have requested a refund of my money and they are ignoring me.
Tip for consumers:
This company's website says currently closed and that's because they have stolen a lot of people's money including mine.
Products used:
I never received any of my order and I cannot get my money refunded
When I use the app for purchases, every few seconds, adds keep me from progressing with my order.
How did someone think this was a good idea.
I assure you that you lose orders from frustration with ads while trying to purchase your products.
As a compliment, the app is unique in this way. But not in the way the app designer thinks.
Fix this! There should be no ads while looking for items or checking out!
I was in Big Lots, Franklim NC and there was a girl about 9 yrs old riding a hover board all over the store! Also my cashier was on the phone the whole time I was checking out. This store needs to do better.
Find surprises in every aisle, every day at Big Lots! Get the name brands you love at a price you can't deny.
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